Frequently Asked Questions

International Students

General

When should I arrive in Canada for my semester? Please refer to Brock important dates for important deadlines coming up during the academic school year

I am starting my semester late, can I get a deferral? If you are in the first year, please contact the Brock Registrar’s Office at central@brocku.ca.

How do I apply for an on-campus living (Brock Residence)? Please email res@brocku.ca for information and inquiries regarding residence on campus, including deadlines and their application process

Can I work on/off campus, and how many hours can I work? If you have questions, please email the immigration team at isa@brocku.ca or attend one of our drop-in sessions (online or in-person) advertised on ExperienceBU

Can I pay my tuition in person? What are acceptable payment methods? We no longer accept tuition payments in person. For all approved methods of payment, please visit the SAFA website and follow the instruction for how to make a payment. Tip: make the payment at least 5 days before the due date to allow for processing time.

Permits

Can you help me with my study permit/visa? This is an excellent question for our immigration team! Please email them at isa@brocku.ca or attend one of our drop-in sessions (online or in-person) advertised on ExperienceBU

My study permit has been refused. What should I do? We are sorry to hear about the refusal. Please reach out to the immigration advising team by emailing them at isa@brocku.ca for the next steps.

How do I apply for a postgraduate work permit? Please email the immigration team at isa@brocku.ca or attend one of our drop-in sessions (online or in-person) advertised on ExperienceBU

My co-op term is extended- how do I extend a co-op work permit? Please email the immigration team at isa@brocku.ca or attend one of our drop-in sessions (online or in-person) advertised on ExperienceBU

My study permit/co-op work permit/post-graduate work permit is still in processing, can I continue to study/work? Please email the immigration team at isa@brocku.ca or attend one of our drop-in sessions (online or in-person) advertised on ExperienceBU.

Health Insurance (U.H.I.P)

What is U.H.I.P.? UHIP offers basic health care for eligible international non-residents studying or working at a participating Ontario university. It is mandatory for all international students. After students fill out the “Intent to Travel to Canada” form on our Brock travel website, the Brock International Travel Team will reach out to students and ask for more information. Then they will pass along the information to the UHIP team to enroll students in UHIP. Once enrolled, students will receive a UHIP PDF card in their Brock email. On the UHIP website, there is helpful information about UHIP coverage, please feel free to take a look. For more information, please email Brock International Services at uhip@brocku.ca

I’m not sure if I have health insurance coverage/I did not get my U.H.I.P card in my email, what do I do? For any inquiries regarding UHIP and health coverage, please reach out to uhip@brocku.ca

Where can I find my U.H.I.P card? When an international student enrolls in classes, they are enrolled in U.H.I.P and should receive an email from Cowen Insurance providing them with the information they need to access their card. They then visit Cowan E-Cards, input the information provided and can access their card. If you have trouble finding the email, you can email uhip@brocku.ca for additional support.

What does/will U.H.I.P cover? To learn what is covered by U.H.I.P, please visit coverage details or contact Cowen Insurance directly at UHIP.RAMU@cowangroup.ca

How do I add my family members to my U.H.I.P plan? You need to fill out the application form, and send it along with both the offer letter and the photocopies of everyone’s passport (including the information page and the stamp page showing the date you arrived in Canada) to uhip@brocku.ca

How do I submit a claim to U.H.I.P? You can visit this submit a claim page to get step-by-step instructions on how to submit a claim to Cowen Insurance. Please do NOT send your claim to uhip@brocku.ca, as we cannot process your claim.

How do I find a doctor or other medical professional that is covered by U.H.I.P? The easiest way is to visit a preferred provider, as they will bill Cowen Insurance directly. Visit Cowan Health Providers Search Engine to find a preferred provider. If you cannot find a doctor on that list, you can visit one outside of the preferred provider network, but just know that you may need to pay for your visit and then submit a claim to get reimbursed.

Student Account Information (Non-financial)

Getting Started

I am a new student attending on-site classes for Fall Term, do I need a Brock Card? Yes, you will be required to obtain a Brock Card for September. To begin the online student card photo submission process, please review the information on the Brock Card webpage.

How do I activate/reactivate my student account? First, you will need to activate your account at my.brocku.ca. Click on Applicant, New or Returning student or Alumni then enter your Student ID number and date of birth. From there you will be prompted to create a new password and security questions.

If you are having difficulty logging into my.brocku.ca and cannot remember the answer to your security questions, please contact Brock Central by phone at: 905 688 5550 x3052. You will need to provide your student number, as well as other pertinent information to verify your account before your account can be reactivated.

In-Person
3rd floor of the Schmon Tower

By Mail
Office of the Registrar, Brock University
1812 Sir Isaac Brock Way, St. Catharines, ON, L2S 3A1

How do I find my Academic Advisor and book an advising appointment? A full list of Academic Advisors can be found online at: Find Your Advisor – Academic Advising

To book an appointment with your advisor, log into your my.brocku.ca student portal and select “Appointment Bookings”

Where can I find out more about the student services that are available to students?

A-Z Learning Services
Student Health Services
Student Wellness & Accessibility Services
Student Life and Community Experience
Ombud’s Office
Human Rights & Equity
Aboriginal Services
Brock International
Student Accounts and Financial Aid
Brock University Student’s Union

Changing Personal Information

How do I change my address? Current and former students can change their local and mailing address by logging into my.brocku.ca. Click on the Applicant and Student Self-Serve tab then click on Student Address. Edit your address and save.
If you require assistance logging into my.brocku.ca please contact Brock Central by phone at 905 688 5550 x3052 or email records@brocku.ca.

How do I change my name? If you would like to update your chosen or legal name, please visit the ‘Student name change request’ page for details. Please note: your legal name will appear on ALL official academic records and diploma.

Scheduling & Course Offerings

General

What courses are offered this year? Please check the timetable for a complete listing of scheduled courses for an academic session. The timetable is posted in the registration guide online.

When do classes start/end? Corresponding durations are posted beside each course code in the DUR column of the timetable. Alternatively, the University’s important dates can be found on our website.

When will the spring and summer timetable be available? The spring and summer timetable will be made available by mid-February.

Important Dates

Where can I find important dates (i.e. when classes start, last date to drop a course without academic penalty, Reading Week dates, etc.)? The University’s important dates can be found on our important dates website.

Registration

General

When can I register? The registration system opens on a staggered scale based on total credits accumulated. You can verify the number of credits you have earned by checking your Program Status in my.brocku.ca. Once you have determined how many credits you hold, check the When to Register chart in the registration guide.

How do I register? While the registration system is open, you can register for courses in my.brocku.ca. There is a registration guide and tutorial online with more information.

What if the registration system is closed? After the registration system closes online, courses can only be added manually by the Office of the Registrar. If you intend to add a course late, you are required to complete the Course Add/Withdrawal form and submit the form to the Office of the Registrar at records@brocku.ca for processing. There may also be a late registration fee for courses added manually.

How do I mark a course as an extra credit if I already hold credit in the course? You can declare a course as ‘extra’ to your degree when you change your major. If you are not making a change to your program, you will need to contact the Dean of your Faculty for approval.

How do I change the designation of a cross-listed course? You may change the course designation for cross–listed courses until the last day to withdraw from a course without academic penalty. These dates are posted on the important dates website. Please send your request via email to records@brocku.ca.

How do I take more than the maximum number of allowable credits for the current session? If you wish to exceed the maximum number of allowable credits in a specific session, please contact the Dean of your Faculty for permission. Typically, approval is only granted to students with a minimum 70 percent average.

When does Spring/Summer registration open? Typically, early March. The University’s important dates can be found on our website.

I need help with my course selection. Can you help me? General information about your Program and degree requirements can be found on the Undergraduate Calendar. Your Academic Advisor can assist you if you have further questions about your course selection, degree requirements, or program planning. You may book an appointment with your Advisor through the ‘Appointment Bookings’ tab on your Brock portal to meet with them, or send an email if you have a quick, general question. For a list of Academic Advisors and their corresponding Faculties, please visit: Find Your Advisor – Academic Advising.

Can I still withdraw from a course after the academic penalty deadline? Regretfully, students may no longer submit a withdrawal on the portal after the academic penalty deadline has passed. If there were extenuating circumstances that occurred, you may submit the Backdated Withdrawal form to be considered.

How many courses do I need to be registered in to be a full-time student at Brock for Fall/Winter? Students must be registered in a minimum of 3.0 credits over the Fall/Winter to be considered full-time, and a minimum of 1.5 in Fall and 1.5 in Winter.

The class I want is full, what do I do? If the course has a waitlist, we recommend you put yourself on the waitlist. If the course does not have a waitlist, it may be possible to get an override. The Office of the Registrar cannot issue overrides. Please connect with the Academic Advisor of the department offering the course to find out if an override is possible. For a list of Academic Advisors and their corresponding Faculties, please visit: Find Your Advisor – Academic Advising. Once an override is granted, it is the student’s responsibility to register for the course.

How much is the late registration fee? Before the Ministry freeze (November 1 and February 1) it’s $60, after the freeze it’s $120

What is the Freeze or Why the Freeze? The system is ‘frozen’ for enrolment reporting to the Ministry of Colleges and Universities. It effects most processing around registration and fee assessment, course withdrawals/adds/drops, will remain pending. Additionally, financial assessment is not run (fees effects of course changes) and there is no processing of refund requests until freeze is lifted.

I have been out of school; how do I return? If your account is in good standing, you may return to your studies at any time. If you interrupt your studies for one or more years by not enrolling in at least 1.0 credit during an academic year (May to April) then you become subject to the calendar regulations in effect at the time of your re-registration. As program requirements may have changed, we recommend that you discuss the required courses to complete your degree with an Academic Adviser specific to your program. Adviser contact information is online.

Withdrawals

What is the difference between a “withdrawal” and a “drop”? For a complete list of definitions please go to the Glossary of Terms.

Why do I have a withdrawal charge if I dropped all my courses before the ‘date to withdraw without academic penalty’ deadline? The deadline to drop courses without financial penalty can be found on the Student Accounts and Financial Aid website. After this date, anyone withdrawing will have a withdrawal charge.

Will I have to pay anything if I withdraw from all my courses before the ‘date to withdraw without academic penalty’ deadline? Please ensure you have spoken to an Academic Advisor prior to doing so. Be sure you drop your WINTER courses first using the Registration tab (not Withdrawal request). There will be a withdrawal charge for each course and your scholarships will be prorated. Please check your ‘Student Financial History’ in your Student Portal as there may be a credit on your account or fees outstanding.

If I withdraw from a class, will it show on my transcript? Yes, all classes not dropped before registration closes will show on your transcript. If you withdraw before the withdrawal deadline the course will show as ‘withdrawn’.

When is the last day to withdraw from a D1 course without academic penalty? Typically, mid-January. The University’s important dates can be found on our important dates website.

Why can’t I drop/withdraw from my courses? Once the registration system has closed, which allows you to add/drop on your own, withdrawals should be completed prior to the date to do so without academic penalty by logging into my.brocku.ca and going to the “WithdrawRequest” page. Detailed instructions are available by going to the Brock Central Student Self-Serve.

If the page says there’s a “freeze”, there is a Ministry freeze on our system. If you withdraw from a course your request will be date stamped and we will honour the date/time that you requested it.

Adding/Dropping Courses

What is the difference between a “withdrawal” and a “drop”? For a complete list of definitions please go to the Glossary of Terms.

How do I drop courses? If you’d like to make changes to your registration, click the ‘register’ tab on the Brock Student Portal (my.brocku.ca)

When is the last day to drop D2 Classes without financial penalty? Typically, mid-September. The University’s important dates can be found on our website.

When is the last day to drop D3 Classes without financial penalty? Typically, mid-January. The University’s important dates can be found on our website.

Why can’t I drop/withdraw from my courses? Once the registration system has closed, which allows you to manage your registration (add/drop) on your own, withdrawals should be completed prior to the date to do so without academic penalty by logging into my.brocku.ca and going to the “WithdrawRequest” page. Detailed instructions are available by going to the Brock Central Student Self-Serve.

I added a course yesterday on the portal but today it has been removed. Why was I deregistered? Certain courses may have prerequisites or restrictions for you to register. If you do not have the required course or are in the incorrect program, the system will automatically remove you from the course the following day. To check prerequisites and restriction details, please visit Registration Guides and Timetables. Please note, this does not always happen automatically during Spring and Summer sessions.

Financial

General

How do I make a payment to my student account? The fastest, most efficient way to make a payment for tuition is through your online domestic bank account. Add Brock University as a payee, use your 7-digit student number as the account number (if your bank requires a 9-digit account number, add 00 before your 7-digit student number). Electronic bank payments can take 3-5 business days to process, so keep this in mind when making your payment. Information on how to make a payment.

Does Brock offer a payment plan? Brock University does not offer payment plans of any kind. You may wish to set up an automatic bill payment plan with your banking institution if you wish, this way, you can elect to have a certain amount of money sent to Brock at specific times to reduce your overall balance owing. Information on how to make a payment.

I’m beginning my studies in January, why do I have a ‘due now’ amount? In the Student Financial History section of your student portal, you will notice that ancillary fees default to being due in the Fall semester. However, you will not accrue any interest of late fees on those fees until February 1st as ancillary fees are due at the beginning of January.

How much is the late registration fee? Before the Ministry freeze it is $60, after the freeze it is $120.

Tuition

I paid my tuition in full in August/September but now I suddenly have an overdue amount. Why? If you make any changes to your registration, this will result in a change to your tuition. To check the cause of an overdue amount, log into your student portal and click the + sign on the ‘Student Financial History’ page.

I paid the Fall tuition/fees on or just before October 1st, why did I get an interest charge? The payment needs to be on the student account before the 1st to avoid interest fees. Please check the processing time for your preferred payment method.

I have an amount beside the ‘Due Now’ amount on the portal, but I paid my tuition in full. Why do I owe this? If your ‘Due Now’ amount is in brackets, this is a credit that is on your account. You may request a refund at the following link or leave the credit on your account to be applied to future tuition fees.

I have registered for courses. When will my tuition be assessed and where can I find this? Tuition is assessed one month prior to the start of the school term (early August). You can view how much you owe for tuition and fees, and track all payments made to Brock, online via your student self-serve portal under the ‘Student Financial History’ tab. This is always available to you and is a running balance/receipt of all transactions associated with your record at Brock University

When is tuition due? Tuition is due on the first day of classes each term. Fall tuition is due in September and Winter tuition will be due in January. The first day of classes for each term can be found on our Important Dates web page.

I want to pay tuition in installments. Does Brock offer a payment plan? Brock University does not offer payment plans of any kind. You may wish to set up an automatic bill payment plan with your banking institution if you wish, this way, you can elect to have a certain amount of money sent to Brock at specific times to reduce your overall balance owing.

Where can I find my tuition fees from previous years? If you would like to access your tuition fees from previous years, you can do so by changing the date at top of your ‘Student Financial History’ (i.e. 2021). Click ‘Go’, then click ‘+ Financial History’ near the bottom of your screen.

If I don’t pay my tuition on time (by the deadline), will I be removed from classes? You will not be deregistered from courses if you have an overdue balance. Students with overdue balances on their accounts will be restricted from accessing their Course Marks Inquiry and Request a Transcript pages on their student portal (my.brocku.ca) until paid. Students with overdue balances will still be able to complete all coursework for their registered courses.

I requested a refund and have not received it yet. When will it be processed? Refunds typically require 10-15 business days for processing. During peak times, additional processing time may be required. Please also note, credits on account resulting from Health and Dental plan reversals remain on the account and will be applied towards your next term fees due.

I made a payment to my account yesterday, but my tuition is still overdue. Why? Tuition payments are not reflected immediately. Electronic bank payments can take 3-5 business days to process and be reflected on the Brock student account.

When will my tuition be assessed? Tuition is assessed one month prior to the beginning of the term (August – Fall/Winter term, April – Spring term, June – Summer term).

Where will my tuition fees be posted? Tuition and ancillary fees can be found on your Student Financial History on your my.brocku.ca student portal.
When is tuition due? Tuition is due on the first day of classes. The first day of classes for each term can be found on our Important Dates web page.

How can I pay for my tuition? The fastest, most efficient way to make a payment for tuition is through your online domestic bank account. Add Brock University as a payee, use your 7-digit student number as the account number (if your bank requires a 9-digit account number, add 00 before your 7-digit student number). Electronic bank payments can take 3-5 business days to process, so keep this in mind when making your payment! Information on making a payment.

How can I view my tuition fees from previous years? If you would like to access your tuition fees from previous years, you can do so by changing the date at top of your ‘Student Financial History’ (i.e. 2021). Click ‘Go’, then click ‘+ Financial History’ near the bottom of your screen.

Scholarships/Awards

When will my entrance scholarship be applied to my student account? Entrance scholarships and renewals are applied to student accounts before the start of the school term in September. If you did not receive your scholarship before the start of the term, please contact Brock Central and we will provide you with an update from Student Accounts and Financial Aid

When can I expect my Brock scholarship on my student account? The Student Accounts and Financial Aid Office will have Brock Scholars Awards posted to student accounts by the end of August. If your scholarship is not posted on your ‘Student Financial History’ by the beginning of the Fall term, please email central@brocku.ca to inquire for a review of your scholarship.

What are the criteria to have my scholarship renewed? Renewals for Brock Entrance Scholarships are awarded at the end of Fall/Winter session if you have achieved a 5.0 credit milestone with a minimum 80% average. These awards are renewed automatically each year and placed onto your student account. Your scholarship will be automatically reviewed once you reach the 5.0 credit milestone. The session you complete credits in does not disqualify you from the renewal. Your scholarship will be applied directly to your tuition and/or residence fees. This will take place before classes begin in September, reducing the amount you owe to the University. Once you have completed the 5.0 credit milestone, your scholarship will be reviewed. Please monitor your ‘Student Financial History’ for the scholarship.

Will I have to pay anything if I withdraw from all my courses before the ‘date to withdraw without academic penalty’ deadline? Please ensure you have spoken to an Academic Advisor prior to doing so. Be sure you drop your WINTER courses first using the Registration tab (not Withdrawal request). There will be a withdrawal charge for each course and your scholarships will be prorated. Please check your ‘Student Financial History’ in your Student Portal as there may be a credit on your account or fees outstanding.

OSAP

Why haven’t I received my OSAP yet? OSAP funding will be deposited after the confirmation of enrolment stage. Student Accounts and Financial Aid will confirm your OSAP application within the first few weeks of the school term. Once your application is confirmed, your funding will be deposited within 5-7 business days. Please monitor your OSAP application for important updates and communications, as well as ensure all necessary documents have been uploaded.

I submitted all required documents for my OSAP application. Why haven’t I received my funding yet? OSAP documents take time to be reviewed. Typically, the wait time is 6-8 weeks, depending on the document type. During peak periods, additional time may be required. Once all documents are approved and your application has been confirmed, you will receive your funding in 5-7 business days.

Do I need a new OSAP application for the spring/summer terms? If you submitted a full time OSAP application in the Fall/Winter terms, then you are only required to submit the OSAP extension letter.

Why does my Financial History on my brocku.ca portal show no OSAP application on file? The “you currently have no OSAP Application on file” notification is indicative of an application that has not been processed. Once the application is processed, the notification will change.

Why is OSAP asking for a repayment this month? I’m a part-time student/taking a semester off/etc. The National Student Loans Service Centre (N.S.L.S.C) requests repayment beginning 6 months after your last study period for anyone who is no longer a Full-Time student. You may wish to call N.S.L.S.C to negotiate a payment plan.

When will I receive my Winter term OSAP? Similar to the Fall term, OSAP funding will be deposited after the confirmation of enrolment stage. Student Accounts and Financial Aid will confirm your OSAP application within the first few weeks of the school term. Once your application is confirmed, your funding will be deposited within 5-7 business days. Please monitor your OSAP application for important updates and communications, as well as ensure all necessary documents have been uploaded.

Where will my funding be released? If you have an outstanding balance on your ‘Student Financial History’ during the confirmation of enrolment stage, your OSAP funding will be released to Brock to help pay your tuition. If you are eligible to receive more funding than your tuition, only then will the outstanding funding be released directly to you (to the bank account you set up with the Master Student Financial Assistance Agreement).

I have decided to drop/withdraw from a course for the Winter term. How will this effect my OSAP? If you choose to drop/withdraw from a course for the Winter, you will need to complete the Course Load Change form found on the Brock website to have your course load updated on your OSAP application. Please follow this link for your convenience: Course Load Change Form. Your funding will then be recalculated. Please monitor your OSAP portal for updates.

When will the OSAP extension form be available for spring /summer? Typically it is available within the first few days of April.

When will the OSAP application open for next Fall? The OSAP application for Fall typically opens in Spring. Please check back in May.

Where can I submit my OSAP documents? All documents must be uploaded to your OSAP student portal. If you have attempted too many uploads for that specific document type, you must upload the document(s) in Optional Uploads. If the file size is too large, split the file into multiple smaller files with a naming convention to indicate that the files belong together (i.e. Document 1 of 3).

When will my funding be released? If you have uploaded all your documents and your documents have been approved, the final stage before receiving OSAP is the Confirmation of Enrolment stage. This means that a Student Accounts and Financial Aid Officer at Brock will confirm your enrolment with OSAP. This cannot happen until at least two weeks before the start of term. Once a confirmation of enrolment is completed, it typically takes 5-10 business days for the payment from the National Student Loans Service Centre (N.S.L.S.C) to reflect on your Brock student account.

Where will my funding be released? If you have an outstanding balance on your ‘Student Financial History’ during the Confirmation of Enrolment stage, then your OSAP funding will be released to Brock to help pay your tuition. If you are eligible to receive more funding than your tuition, only then will the outstanding funding be released directly to you (to the bank account you set up with the Master Student Financial Assistance Agreement).

When can I apply for OSAP? For information regarding important OSAP application deadlines and dates, please visit the SAFA website.

What is considered full-time OSAP status for Undergraduate Fall/Winter? To maintain full-time status, students must take at least 60% of a full course load (1.5 credits per semester) or 40% (1.0 credits per semester) if you are student with a permanent disability. Students who are on full-time co-op work term are also considered full-time.

I dropped and added a course, now my student portal has a “your current registration and OSAP course load do not match” notification. Why? This likely means that the number of courses you are registered in and what has been reported to OSAP is different. If this is the case, please complete the OSAP course load change form.

Opting out of Student Services

Ancillary Fees

Can I opt-out of ancillary fees (i.e. the Bus Pass)? Most ancillary fees are mandatory and are governed by an Ancillary Fee Protocol established between Brock University and the Brock University Student’s Union (BUSU). Please visit the Brock BUSU website for full details. Most ancillary fees are not use-based; they are maintenance or service based. Students may not opt-out of ancillary fees. Most ancillary fees administered by Brock University are governed by an Ancillary Fee Protocol established between the university and the Brock University Student’s Union. All BUSU Student Ancillary Fees assessed have been voted on by Undergraduate students through referendum. The details on the BUSU Student Ancillary Fees can be found online.

Health Insurance (Undergraduate)

What does my Health and Dental Plan cover? Please visit the Brock University Students’ Union website for more information on what is covered and how to be compensated for the services you use.

How do I opt-in/opt-out of the Health and Dental Insurance Plan? Students with comparable coverage have the opportunity to opt-out through the Student Health Plan website. Students must complete and submit the opt-in/opt-out form online between September 1st – September 30th only. Any further inquiries should be sent to the Health and Dental Plan Administration via email at healthplan@brockbusu.ca.

Health Insurance (Graduate)

What does my Health and Dental Plan cover? Please visit the Graduate Students Association website for more information on what is covered and how to be compensated for the services you use.

If I’m a graduate student, how do I opt-in/opt-out of the Health and Dental Benefits Plan? Students with alternate, comparable and continuous Canadian coverage can choose to opt-out of the GSA Health and Dental Plan or remain in the GSA health & dental plan and combine coverages of both insurance plans. For information on the GSA’s opt-out and opt-in process for each semester, students can visit the GSA Frequently Asked Questions (FAQ) page or email the GSA’s Health Plan Administrator at gsaoffice@brocku.ca

Can I opt-out of GSA managed ancillary fees for Fall/Winter? Sessional ancillary fees are assessed based on full-time or part-time status in a session or term. Most ancillary fees are mandatory and governed by an Ancillary Fee Protocol established between Brock University and the Graduate Students’ Association

Examinations and Final Grades

Why can’t I view my course marks on the portal? I want to check my final marks. In accordance with University Academic Regulations and Policies, students are required to have a $0.00 balance in order to have access to order a transcript and to their course marks inquiry tab via the student portal. If you have an outstanding balance, you will not be able to view your marks. You may also have an outstanding parking ticket or outstanding fee with SWAC

How is my average calculated? For information on how your average is calculated refer to the Undergraduate Calendar under Academic Regulations, Section VI: Evaluation of Student Performance.

How do I change the designation of a cross-listed course? You may change the course designation for cross–listed courses until the last day to withdraw from a course without academic penalty. These dates are posted on our “Important Dates” webpage. Send your request via email to records@brocku.ca.

I’m going to miss an exam due to _______ (illness, family emergency, etc). What do I do? Please contact your instructor. If appropriate, they can arrange alternatives with you. If you are missing an exam due to a medical reason, please complete the Medical Verification form.

How do I view my grades? You can view final grades by signing into your student portal. Click on the Applicant and Student Self-Serve tab, then click on CrsMarksInquiry.

What do I do if my grade is incorrect? If you believe that your posted grade is incorrect, please contact Student Records in the Office of the Registrar. We will verify whether the grade on the system is the one that was submitted by the Instructor. If you wish to appeal the grade, please contact the Instructor. If you still have concerns after speaking with your Instructor, you should contact the Chair/Director of the Department/Centre.

Letter/Form Request

Confirmation of Enrolment (RESP) Letters

I need a letter to confirm that I’m registered as a full-time student to withdraw money from an RESP/my bank. Where can I find this? Confirmation of Enrolment/Registration (RESP) letters must be ordered online through your student portal (my.brocku.ca) under the ‘Student Forms & Service Requests’ tab. As soon as payment is made, the form is automatically generated and available to download as a pdf. It will become available to order after you have completed your course registration for that academic term (i.e. Fall/Winter 2022-2023).

I need my CPP Declaration of Attendance form completed. Can you complete this? CPP forms must be submitted to Brock Central via your Brock Student Portal (my.brocku.ca). Once you are logged in, select the ‘Student Forms and Service Requests’ tab to find the CPP Form request. Please upload all pages of the document, including your completed sections. Incomplete student sections/documents will not be processed. Once received, we will complete our section of the form and upload it back to your student portal to submit to Service Canada. Please note that Service Canada requires your classes to begin before they will process your CPP benefits. This means we will begin processing forms after the registration system is closed.

How do I receive a proof of enrolment letter/How do I confirm my enrolment? Confirmation of Enrolment (RESP) letters must be requested online via your student portal. Once you are logged in to your student portal, click on the Student Forms and Service Requests tab and submit your request via the Forms & Services link. As soon as payment is made, the letter is automatically generated and available to download as a pdf. Please note, you must be registered in courses for the specific term/session in order to request an enrolment letter.

CPP Forms

How do I submit my CPP form to Brock to confirm my enrolment? CPP forms must be submitted to Brock Central via your Brock Student Portal. Once you are logged in, select the ‘Student Forms and Service Requests’ tab to find the CPP Form request. Please upload all pages of the document, including your completed sections. Incomplete student sections/documents will not be processed. Once received, we will complete our section of the form and upload it back to your student portal to submit to Service Canada. Please note that Service Canada requires your classes to begin before they will process your CPP benefits, therefore, we will begin processing forms after the registration system is closed. Furthermore, Brock Central is no longer submitting CPP Forms to Service Canada on behalf of students. It is the student’s responsibility to submit their completed document to Service Canada once complete.

How do I submit my CPP form to Service Canada? Brock Central is no longer submitting CPP Forms to Service Canada on behalf of students. It is the student’s responsibility to submit their completed document to Service Canada.
Upload electronically by logging into your My Service Canada Account (MSCA) and complete the online Declaration of Attendance at School or University and upload your proof of enrolment. (This option is only available if you are renewing your benefit, not first-time CPP receivers).

Or, mail your document to Service Canada (instructions on form).

For more information, please visit the Service Canada website or contact Service Canada directly by phone at: 1-800-277-9914.

Duplicate Diplomas

How do I order a duplicate diploma? You can do this online via your my.brocku.ca student portal. Once you are logged in to your student portal, click on the ‘Student Forms and Service Requests’ tab, and submit your duplicate diploma request via the Forms&Services link. If you require assistance re-setting your portal access, please contact Brock Central by phone at 905-688-5550 x3052.

I’ve changed my name and would like my diploma to reflect this. How do I get one with my new name on it? If your name has changed, please make sure to update your name by submitting the Student Name Change Request form. Once your name has been updated on your Brock portal, request a duplicate diploma via the Forms&Services link via your my.brocku.ca student portal.

Transcripts

For answers to your Transcript questions along with helpful “how to” videos, please visit: Transcripts – Office of the Registrar.

Convocation/Graduation

How do I apply to graduate? You can submit the Intent to Graduate application and pay online through your Brock portal.
The deadline to submit an Intent to Graduate application online for Spring Convocation is February 1st. Any time after this, students will be charged a late fee.

When should I apply to graduate? Deadlines are February 1 for Spring Convocation and July 2 (or next business day if falling on a holiday) for Fall Convocation. You should apply to graduate after you have registered in the last of your required courses for your degree. Prior to submitting an application for graduation, you may wish to meet with your Academic Adviser to verify whether you will meet your requirements on time.

What if I cannot attend my convocation ceremony? If you are unable to attend the convocation ceremony, please indicate that you will not be attending on your intent to graduate form and select if you would like your diploma mailed or held for pick up.
Alternatively, you may designate someone else to pick it up on your behalf. If you decide to have someone else pick up your diploma, you must provide them with a signed letter of authorization. They must show identification at the time of pick-up. Degrees are mailed or available for pick-up approximately one week following the convocation ceremonies.
Please note that if you want your diploma mailed to an international address, additional delivery fees will apply. This fee will be non-refundable.
For more information on Convocation, please visit the Convocation website or email us at convocation@brocku.ca

Will I be able to graduate if I have outstanding fees? If you owe fees to the University (i.e.: tuition, parking, library) then you will not receive your diploma until you have cleared the balance on your student account. An alert will be posted on your application to graduate and you will not be able to track the status of your application until the outstanding fees have been paid.

What if I have missed the deadline to apply for graduation? Late applications to graduate are accepted, however, you will be charged an additional late fee as indicated on the Intent to Graduate section of your student self-serve. If you apply after the programs have been printed, your name will not appear in the Convocation program.

How do I defer my application to graduate to a future ceremony? Use the Defer this Application option in your application to graduate in my.brocku.ca. The application to graduate fee is a one-time payment so your payment will be deferred with your application.

What is the status of my Application to Graduate and what does it mean? You are able to track the status of your application to graduate in my.brocku.ca. Here, you can verify that your application has been received, when it has been approved, how your name will appear on your diploma, and what the convocation program will list as your name and hometown. You can track the status from Received to Pending to Approved. If your application is denied, there will be an explanation posted outlining the missing requirements. If your application is approved, the date and time of your graduation ceremony will be posted a few weeks before the ceremony.

Where can I find the Invitation for Parents to Attend Convocation from Overseas? Instructions for inviting family members to Canada to attend your Convocation is outlined on the International website.

The student must draft their own invitation letter that outlines the details of Convocation. The student must also provide proof of enrolment to support the invitation.

Can I rent Convocation regalia/robe/hood to take photos if I can’t attend the ceremony? Yes. Please contact Brock Central with the date you wish to pick up these items. Cost for rental are as follows: Hoods $8 and gowns $8.

Where can I find more answers to my convocation questions? Please visit our convocation webpage.

Alumni

Account Access

How do I activate/re-activate my student account? First, you will need to activate your account at my.brocku.ca. Click on Applicant, New or Returning student or Alumni then enter your Student ID number and date of birth. From there you will be prompted to create a new password and security questions.
If you are having difficulty logging into my.brocku.ca and cannot remember the answer to your security questions, please contact Brock Central by phone at: 905 688 5550 x3052. You will need to provide your student number, as well as other pertinent information to verify your account, before your account can be reactivated.

What do I do if I forgot my student ID number? If you forgot your Student ID number, you will need to provide the Office of the Registrar with government issued photo identification (examples include: Driver’s License, Passport, Health Card with photo) to verify your record.
In-Person
3rd floor of the Schmon Tower
By Mail
Office of the Registrar, Brock University
1812 Sir Isaac Brock Way, St. Catharines, ON, L2S 3A1

How do I contact Brock Central

In Person (3rd Floor of the Schmon Tower): Monday-Thursday 9:00 am to 4:00 pm, Fridays 9:30 am to 4:00 pm. Text ‘Brock University’ to 289-301-4243 to reserve your place in a virtual queue.

By Phone (905-688-5550 ext. 3052): Monday – Friday 10:00 am to 3:00 pm

Live Chat: Monday – Thursday 8:30 am to 4:00 pm, Fridays 9:30 am to 4:30 pm

By e-mail at central@brocku.ca

Please note: In accordance with the Freedom of Information & Protection of Privacy Act of Ontario, we are unable to communicate with or release information to anyone other than a Brock student without student consent. Students must provide written consent online via the Brock student portal in order for University officials to release details of their enrolment. Please note that third party consent does not extend to email nor does it allow third parties to action items on behalf of a student. Student’s should contact us directly via their Brock student email. 