Copies of student transcripts will be issued at the student’s request ONLY as they are confidential/legal documents.
How to Order a Transcript
All transcripts must be ordered via the my.brocku.ca student portal.
Please go to your Student Self-Serve to log in using your Campus ID and password.
- If you have forgotten your Campus ID and/or password, please click on the ‘Forgot your student password’ link
- If you have never set up your Student Self-Serve portal, please click on the ‘Applicant, New, Returning Student or Alumni’ link
- If you do not remember your Student ID Number, please contact Brock Central at email@example.com
Once your account has been activated and/or you have logged in, please click on the Brock DB Menu. Under Student Access, click on TranscriptRqst. This will direct you to the online transcript request. Please ensure you take the time to fill out all of the steps, as the Office of the Registrar is not responsible for any requests that are completed incorrectly.
Please note: Your request will ONLY be processed once complete payment has been received.
PAYMENT CAN BE MADE AS FOLLOWS:
- Online (brocku.ca) using VISA or Mastercard
Regular service request orders will be available within five business days AFTER payment has been received.
Please note, transcript ‘pick up’ service on campus is not available at this time. Please direct any questions to Brock Central at firstname.lastname@example.org.
In accordance with the University’s Policy on Access to Student Records along with the Freedom of Information and Protection of Privacy Act, the student’s signature is required for the release of academic records. Official transcripts issued directly to the student are stamped “Issued to Student”. Unofficial transcripts cannot be issued. The Office of the Registrar is not responsible for transcripts lost or delayed in the mail.
How to Reactivate your Student Account
If you require access to your my.brocku.ca student portal, we can help you regain your access. To reactivate your Brock student portal, please visit: https://brocku.ca/information-technology/activate-account/. You may also call us at Brock Central: 905-688-5550 ext. 3052 Monday to Thursdays 8:30am-4:30pm, Friday 10:00am-4:00pm. Alternatively, you may contact the ITS Help Desk at 905-688-5550 ext. 3778 or 4677. They operate Monday to Friday from 7:30am-10:00pm.
- $15 per copy for regular service (transcripts will be printed within five business days in our office once payment has been received)
As on-campus operations are suspended on a temporary basis due to the pandemic, service delivery options for transcripts are limited. All transcripts are sent via regular mail through Canada Post. If a copy of a transcript is required to be faxed, there is an additional fee to for this service. If a transcript is required by another post-secondary educational institution, an unofficial copy may be sent electronically. This service option is limited to electronic delivery to designated post-secondary educational institutions.
Please note: A transcript will not be issued if any University account is outstanding. Incomplete orders cannot be processed. Paper copies of transcripts ordered for delivery by fax will be held in the Office of the Registrar for ninety (90) days and shredded after that time if not requested for mail out by the student. It is the responsibility of the student to request another transcript if one is needed after the 90 day time frame has elapsed.
Transcript Grading Legend
Other fees are applicable for courier and fax service as follows:
- $10 Ontario
- $15 Canada (outside Ontario)
- $20 USA
- $25 Europe
- $30-$50 Internationally (depending on the Region)
FAX FEES (10 PAGE MAXIMUM):
- $5 within Ontario
- $10 within Canada
- $10 to USA
- $10 internationally