Articles tagged with: ITS Maintenance

  • Printing to Brock network printers issue

    A recent Microsoft security update has disrupted printing to Brock network printers.
    This disruption affects all users of Macintosh computers and those using personal computers running Windows.
    Microsoft has not provided a solution at this time. I.T.S. is working diligently to find a solution to this issue while Microsoft attempts to remedy the flaw in their patch.
    Until a permanent solution is put into place, we are asking those that are affected by this issue to use Web Print available at
    Instructions on how to use Web Print are provided below.

    If you have any questions regarding your ability to use Web Print please contact the Help Desk at 905 688-5550 ext 4357 or submit a Help Desk ticket at


    How to use Web Print

    Please open your web browser to

    Login in using your Brock username and password.

    Click on the Web Print link on the left-hand side of the screen.

    Click Submit a Job

    Select either the cits-swprtfm1\Print-It (virtual) or cits-swprtfm1\Print-It-Colour (virtual)

    option depending on if you require black and white or color printing.
    Then click on 2. Print Options and Account Selection

    Enter in the number of copies that you want to print and click 3. Upload Documents

    Click on the Upload from Computer button, or drag a copy of your Word, Excel, PowerPoint, image, text file, or pdf that you wish to print into the Drag files here box

    After your document has been selected, click on Upload and Complete.

    Your document will be uploaded to the print server and will be available to be released from your Ricoh MFD.

    Categories: ITS News and Events

  • Notification of ITS Maintenance – July 6 (Brock Printers)

    A serious security vulnerability in the print spooler service has recently been discovered. ITS will be taking action to mitigate the security risk until a patch is made available.

    Due to this action some users may experience issues printing from campus workstations.

    Please contact the Help Desk with any questions or concerns.

    Categories: ITS News and Events