Information Technology Services consists of 4 units – Client Services, Enterprise Solutions, Infrastructure, and the Project and Administrative Support Office. These teams work together to support and provide technology across campus.
Client Services includes the Help Desk, Desktop Services and Audio Visual Services. Client Services provides IT support to students, faulty, staff, and guests through our Help Desk locations and is often the first point of contact within ITS. Client Services also maintains computer labs, supports technology in classrooms, provides audio visual equipment, and facilitates video conferencing and teleconferencing capabilities.
Enterprise Solutions operates under the guidance of a team of architects and specialists with expertise in all key technologies used to support Brock’s enterprise solutions. Often working behind the scenes, Enterprise Solutions supports student solutions, administrative solutions, analytics and collaboration, and foundational technologies .
The Infrastructure unit is comprised of the networking, server and telecommunications teams. Together these teams maintain the architecture that the on-premise ITS services run on.
The teams maintain the wired and wireless networks, the on-premise server structure, and the telephone system.
The Project and Administrative Support Office (PASO) supports the ITS department in the following manners, budget, maintenance schedules and fees for both hardware and software, procurement, project planning, and day-to-day operations.