Wireless Network

About

Brock University’s Information Technology Services (ITS) department provides campus-wide wireless connectivity to the internet and other online resources. Wireless networking allows Brock Faculty, Staff, Students and guests to access our network resources from many areas on campus.

BrockWiFi: This encrypted network is for Brock students, faculty and staff. Login credentials are the same as your CAMPUS ID.

eduroam: This network allows students, researchers, and staff from participating institutions to obtain wireless network connectivity when visiting other participating institutions by simply connecting their device to the eduroam network using their username and password from their home institution. Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

BrockEvents: This password-protected network is for visitors. Credentials are normally provided for on-campus events.

ITS wireless service for the University provides the following:

  • Site survey (building-wide) and design
  • Wireless coverage using 802.11 (A/G/N/AC standards)
  • 802.1X authentication service
  • Access point (AP) installation
  • Coverage available in all agreed areas
  • On-going monitoring, maintenance and support
  • Wireless Access is available 24/7 except for scheduled downtimes

Eligibility

You have automatic access to Brock’s wireless network if you are:

Students

Faculty

Staff

You may request wireless network access if you are:

Guests

In order to request guest access to Brock’s wireless network, please visit one of the ITS Help Desks for a temporary account. Please note that the Help Desk will request to see ID before creating the guest account.

Note: If you are visiting from another college or university that is a member of the eduroam roaming service, you can simply connect to the eduroam network and sign in using the credentials of your home institution.

Service Hours

Please view our current support hours.

Service Expectations

The Wireless Network is available 24/7 except during scheduled maintenance and unplanned outages.

Connect

Computer Configuration

The wireless network service requires a one-time setup of ‘BrockWiFi’ on devices to enable the service with their Brock CampusID.

Setup Instructions:

iPhone, iPod, and iPad Configuration

This linked file below will configure your iPhone, iPod or iPad to use services provided by Information Technology Services on Brock University’s wireless network.

Download the linked file below to your computer and synchronize it to your iPod or iPhone using iTunes or just click on the link using your iPod or iPhone directly to install.

These configurations include the Brock private network root certificate where necessary.

Request

Please contact the ITS Help Desk.

FAQs

Please scroll to the bottom of this page for all frequently asked questions about this service.

Support

The ITS Help Desk is happy to help you. Here’s how you can contact us:

Call Us

(905) 688-5550 x 4357

FAQs

General

Please contact us at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

After changing your password, forget the network so that your old password is not cached.

Follow the steps below to learn how to forget your a network on your device:

Windows 10:

  1. Click the Network icon on the lower right corner of your screen.
  2. Click Network settings.
  3. Click Manage Wi-Fi settings.
  4. Under Manage known networks, click the network you want to delete.
  5. Click Forget.

OS X:

  1. Click on the WiFi symbol from the top menu bar and click Open Network Preferences.
  2. Form the menu on the left, select WiFi.
  3. Click Advanced (located in the bottom-right of the pop-up window).
  4. Select Eduroam and click the minus sign. Then, click OK.
  5. At the top-right, click on Turn Wifi Off and then click Apply. Click on Turn Wifi On and reconnect.

iOS:

  1. Launch the Settings app.
  2. Tap Wi-Fi.
  3. Tap the info button next to the wi-fi network you want to forget (it looks like a lower-case “i”).
  4. Tap Forget This Network.
  5. Tap Forget when prompted to confirm you want to forget the network.

Android:

  1. Open your Android’s Apps menu.
  2. Click on the Settings button.
  3. Select Wi-Fi on the menu. This button will scan your surroundings and list all available Wi-Fi networks around you.
  4. Slide the Wi-Fi switch to the “on” position. Make sure your Wi-Fi is turned on in order to see a list of available networks around you.
  5. Select the network you want to forget. It will open a pop-up window where you can find more details about this Wi-Fi network.
  6. Click Forget (in the lower-right corner of the pop-up window). Your device will forget this network, and stop automatically connecting to it.
    • If you don’t see a Forget button here, click Close or Cancel. Then, press and hold the Wi-Fi network on the list. It will open a new pop-up window with the Forget option.

Guest Wireless

If you are hosting a large event or conference at Brock and would like to provide WiFi access to non-Brock attendees you can request a username and password for your event using the BrockEvents Request Form.

ITS will review your request and, if approved, provide a unique username and password to be used with the ‘BrockEvents’ SSID. Please allow at least one week for your request to be processed.

Once ITS has confirmed your username and password, you can share it with your guests. Please be aware that the username and password will only be valid for the dates of the conference and that these credentials will not allow access to Brock computers or lecterns.

Eduroam

Brock Students, Faculty, and Staff

Eduroam should work automatically for most operating systems and mobile devices that connect to WiFi. All you need to do is associate your device with the eduroam network and input your CampusID when prompted.

  • It is important that you append @brocku.ca to the end of your login.

If you experience difficulties connecting to eduroam, follow these instructions:

Visitors to Brock

To access eduroam you will need a user name and password obtained from your home organization.

  • SSID (Wifi network name): eduroam
  • Authentication: WPA2-Enterprise
  • Encryption: AES

Eduroam technical support is provided by your home organization:

  • Ensure that you are able to connect to eduroam at your home organization before traveling.
  • Brock University is unable to provide technical support to visitors.

Brock Students, Faculty, and Staff

  • Verify that the institution you are visiting is part of the eduroam program.
  • Check that you are using your full CampusID with the @brocku.ca included, and your most recent password, when logging in.

If eduroam still fails to connect, contact us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Visitors to Brock

  • Please verify with your university or college that they participate in this program.
  • If your institution is unable to troubleshoot the issue, or does not participate in eduroam, you can request a guest account for Brock WiFi access at our Computer Commons Help Desk.

The network restrictions placed on “eduroam” is at the discretion of the institution providing the service. At the very minimum, eduroam provides basic network connectivity for web browsing (HTTP), secure shell (SSH) and VPN only. There is no guarantee that eduroam will provide the same access to resources as the home or visited institution’s standard wireless networks.

At the very least, “eduroam” wireless networks implement WPA/TKIP encryption with 802.1x authentication. Some institutions may offer additional methods such as WPA2/AES or mixed‐mode operation (WPA and WPA2). This ensures that the wireless portion of you connection is secure; however, you should still continue to use protocols that provide end-to-end encryption such as HTTPS and SSH.

Connecting to an “eduroam” network requires a WPA compatible wireless adapter and an 802.1x supplicant. The EAP type (TTLS, TLS, PEAP, etc) required by a visiting user will be the same as the user’s home institution.

For information on the global “eduroam” initiative, you can visit the eduroam.org website.