FAQ

Find answers to our most common questions here:

Brock Portal and Password Related

A CampusID is assigned to all new students at registration or to faculty and staff when hired. This is the first part of your Brock e-mail address and, along with your password, is used to logon to a number of services, portals and applications.

Please see the Brock Portal page for instructions. You may also visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Please see the Brock Portal page. You may also visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Password security is important – learn why here!

If you cannot login to the my.brocku.ca, or have not set up security questions to reset your password there are a few things you can try:

  • If you have not logged into the Portal for an extended period of time (90 days or more) your password has expired. When you attempt to login, you will be taken to a screen prompting you to renew your password. The new password must contain at least 3 different types of characters (upper case, lower case and a number for example) and must be at least 8 characters in length.
  • From the Portal login page, click on the Forgot Your Student Password? link located under the username and password fields. You will be asked a series of questions and if answered correctly, you will be able to reset your password. For this solution to work, you must have previously set up security questions.

If you experience difficulty resetting your password you may visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page. Please bring your Brock ID card or another valid form of ID.

If you are not on campus contact the Office of the Registrar at 905-688-5550 x3099 or email them at records@brocku.ca and they will be able to reset your password.

If you’ve forgotten your staff or faculty password, please visit my.brocku.ca, click on “Forgot Staff/Faculty Password?” and follow the prompts.

If you experience difficulty resetting your password you may visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page. Please bring your Brock ID card or another valid form of ID.

If you cannot come to the Help Desk (ie. out of the country), please contact the Human Resource department at 905-688-5550 x4937.

Network/WiFi Related

Full instructions on how to connect most devices with your CampusID can be found on our Wireless page. If you are unable to connect, you may visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

If you are a guest at the university or do not have a CampusID, please come to the Help Desk.

Mobile devices may be connected to the wireless network, “BrockWiFi”, using your CampusID. Full instructions are available on our Wireless page. If you are unable to connect, you may visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Guests may visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Please consult the setup guides provided on our Residence Technology page for more information.

Office 365 and Email

Installation help can be found on the Office 365 page. You may also visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Information on how to setup email can be found on our Office 365 Mail page. You may also visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Application and System Related

Students, faculty, and staff are eligible to install O365 at no cost. See our Office 365 page for details.

Students can purchase SPSS and many other software solutions at the Campus Store. Please contact them directly for details, availability, and pricing.

Students, faculty, and staff are eligible to install O365 at no cost. See our Office 365 page for details.

Faculty and staff can purchase SPSS and other software solutions from ITS. Please visit our OneBrock page for more information.

Other Questions

Brock students may apply for part-time lab advisor positions. Preference is given to applicants who have knowledge of Microsoft Windows, Microsoft Office, and other popular software packages used in the computer labs. A friendly, courteous, and helpful attitude and good communication skills are required.

Student hiring takes place annually in the beginning of March for the following term although applications are accepted at any time. Watch the careerZONE job posting board for available positions.

For full and part-time careers at Brock, job postings are available on the Human Resources Career Opportunities page.