FAQ

Find answers to our most common questions here:

Brock DB Information System (Brock Portal)

A CampusID is assigned to all new students at registration or to faculty and staff when hired. This is the first part of your Brock e-mail address and, along with your password, is used to logon to a number of services, portals and applications.

To activate your account, go to the Activate Account and Reset Password page.

You may also visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

If your password has expired or you would like to change it, you can change your password here.

New passwords must contain at least 3 different types of characters (i.e. lowercase, uppercase, numbers or special characters such as “!”, “@”, “#”, etc.) and be between 10 and 30 characters in length. Note that certain words are prohibited from being used in passwords – for example, abcdefg, badger, brock, iloveyou, letmein, password, whatever, qwerty and surgite. Former passwords, as well as iterations of prohibited words, will also not be accepted. Examples include Br0ck!, What3v3r and p@$$w0rd.

Learn more about passwords.

If you have forgotten your password, you can reset it from the Activate Account and Reset Password page.

Network/WiFi Related

Full instructions on how to connect most devices with your CampusID can be found on our Wireless page. If you are unable to connect, you may visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

If you are a guest at the university or do not have a CampusID, please come to the Help Desk.

Mobile devices may be connected to the wireless network, “BrockWiFi”, using your CampusID. Full instructions are available on our Wireless page. If you are unable to connect, you may visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Guests may visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Please consult the setup guides provided on our Residence Technology page for more information.

Office 365 and Email

Installation help can be found on the Office 365 page. You may also visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Information on how to setup email can be found on our Office 365 Mail page. You may also visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Application and System Related

Students, faculty, and staff are eligible to install O365 at no cost. See our Office 365 page for details.

Students can purchase SPSS and many other software solutions at the Campus Store. Please contact them directly for details, availability, and pricing.

Students, faculty, and staff are eligible to install O365 at no cost. See our Office 365 page for details.

Faculty and staff can purchase SPSS and other software solutions from ITS. Please visit our SharePoint page for more information.

Other Questions

Brock students may apply for part-time lab advisor positions. Preference is given to applicants who have knowledge of Microsoft Windows, Microsoft Office, and other popular software packages used in the computer labs. A friendly, courteous, and helpful attitude and good communication skills are required.

Student hiring takes place annually in the beginning of March for the following term although applications are accepted at any time. Watch the careerZONE job posting board for available positions.

For full and part-time careers at Brock, job postings are available on the Human Resources Career Opportunities page.