Please contact us at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

After changing your password, forget the network so that your old password is not cached.

Follow the steps below to learn how to forget your a network on your device:

Windows 10:

1. Click the Network icon on the lower right corner of your screen.
2. Click Network settings.
3. Click Manage Wi-Fi settings.
4. Under Manage known networks, click the network you want to delete.
5. Click Forget.

OS X:

1. Click on the WiFi symbol from the top menu bar and click Open Network Preferences.
2. Form the menu on the left, select WiFi.
3. Click Advanced (located in the bottom-right of the pop-up window).
4. Select the network you want to forget and click the minus sign. Then, click OK.
5. At the top-right, click on Turn Wifi Off and then click Apply. Click on Turn Wifi On and reconnect.

iOS:

1. Launch the Settings app.
2. Tap Wi-Fi.
3. Tap the info button next to the wi-fi network you want to forget (it looks like a lower-case “i”).
4. Tap Forget This Network.
5. Tap Forget when prompted to confirm you want to forget the network.

Android:

1. Open your Android’s Apps menu.
2. Click on the Settings button.
3. Select Wi-Fi on the menu. This button will scan your surroundings and list all available Wi-Fi networks around you.
4. Slide the Wi-Fi switch to the “on” position. Make sure your Wi-Fi is turned on in order to see a list of available networks around you.
5. Select the network you want to forget. It will open a pop-up window where you can find more details about this Wi-Fi network.
6. Click Forget (in the lower-right corner of the pop-up window). Your device will forget this network, and stop automatically connecting to it.
   • If you don’t see a Forget button here, click Close or Cancel. Then, press and hold the Wi-Fi network on the list. It will open a new pop-up window with the Forget option.

In order to request guest access to Brock’s wireless network, please visit one of our ITS Help Desk locations for a temporary account. Please note that the Help Desk will request to see ID before creating the guest account.

Note: If you are visiting from another college or university that is a member of the eduroam roaming service, you can simply connect to the eduroam network and sign in using the credentials of your home institution.

If you are hosting a large event or conference at Brock and would like to provide WiFi access to non-Brock attendees you can request a username and password for your event using the BrockEvents Request Form.

ITS will review your request and, if approved, provide a unique username and password to be used with the ‘BrockEvents’ SSID. Please allow at least one week for your request to be processed.

Once ITS has confirmed your username and password, you can share it with your guests. Please be aware that the username and password will only be valid for the dates of the conference and that these credentials will not allow access to Brock computers or lecterns.

Please contact your event organizer for assistance.

You must install the eduroam app on your laptop, mobile phone or other device before you can connect to the eduroam network. Visit cat.eduroam.org and click the large blue button that says “Click here to download your eduroam installer” to install the appropriate version for your device.

Visitors to Brock

To access eduroam you will need a user name and password obtained from your home organization.

Eduroam technical support is provided by your home organization:

• Ensure that you are able to connect to eduroam at your home organization before traveling.
• Brock University is unable to provide technical support to visitors.

Brock Students, Faculty, and Staff

• Verify that the institution you are visiting is part of the eduroam program.

If eduroam still fails to connect, contact us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

Visitors to Brock

• Please verify with your university or college that they participate in this program.
• If your institution is unable to troubleshoot the issue, or does not participate in eduroam, you can request a guest account for Brock WiFi access at our Computer Commons Help Desk.

The network restrictions placed on “eduroam” is at the discretion of the institution providing the service. At the very minimum, eduroam provides basic network connectivity for web browsing (HTTP), secure shell (SSH) and VPN only. There is no guarantee that eduroam will provide the same access to resources as the home or visited institution’s standard wireless networks.

At the very least, “eduroam” wireless networks implement WPA/TKIP encryption with 802.1x authentication. Some institutions may offer additional methods such as WPA2/AES or mixed‐mode operation (WPA and WPA2). This ensures that the wireless portion of you connection is secure; however, you should still continue to use protocols that provide end-to-end encryption such as HTTPS and SSH.

Connecting to an “eduroam” network requires a WPA compatible wireless adapter and an 802.1x supplicant. The EAP type (TTLS, TLS, PEAP, etc) required by a visiting user will be the same as the user’s home institution.

For information on the global “eduroam” initiative, you can visit the eduroam.org website.