About
Brock University’s Information Technology Services (ITS) department provides the following services for students living in residence:
- Internet (wireless access is available in all residences and common areas)
- Connectivity for gaming consoles and Internet of Things (IoT) devices
- Telephone service
- Cable TV
See the appropriate tab for each of the services above for more info.
Eligibility
Students
Service Hours
Please view our current support hours.
Service Expectations
Internet, Cable TV, and telephone services are available 24/7, except during scheduled maintenance and unplanned outages. If you cannot access any of these resources from your residence, you can contact the Help Desk during regular service hours (see service hours above).
Internet
Wireless internet services is available in all on-campus residences:
- DeCew
- Earp
- Gateway
- Lowenberger
- Quarryview
- Res8
- Vallee
- Village
Learn how to connect to the Brock Wireless Network.
Connect your device!
The wireless MAC address of your gaming console or IoT device is required to connect to the Brock University wireless network. Students living in residence can connect by registering their device’s wireless MAC address here:
Having trouble?
If you are unable to successfully register your device through the self-service page, you may fill out the ResIoT Form below.
Please note that wireless printing to personal printers is not available in residences. If you bring a personal printer please ensure to bring all needed cords and cables to directly connect to the device you wish to print from.
Telephone Services
Brock University offers local telephone service in all on-campus residence lounges.
Cable TV
Cable TV is provided in living rooms and lounges for the following residences: DeCew, Earp, Gateway, Lowenberger, Quarryview, Res8, Vallee and Village.
Click here for a list of cable channels available to those in residence.
If you are experiencing difficulties email us at cabletv@brocku.ca.
Rules
ITS expects all students and guests in residence to respect the Brock University Administration and Academic Policies.
Abuse of ITS provided services in residences will not be tolerated, including:
- Harassment and/or sexual harassment via phone or e-mail.
- Attempting to by-pass long distance restrictions or toll fraud.
Failure to comply will result in services being disconnected. Re-instatement of services will be at the student’s expense.
Support
The ITS Help Desk is happy to help you. Here’s how you can contact us:
Call Us
(905) 688-5550 x 4357
FAQs
Students are welcome to bring gaming consoles and smart devices with them to help make their stay at Brock feel like home.
Please note that wireless printing to personal printers is not available in residences. If you bring a personal printer please ensure to bring all cords and cables needed to directly connect to the device you wish to print from.
While we attempt to support a wide variety of gaming consoles and connected devices, not all smart devices are supported. If you follow the steps and are unable to connect please contact us on this form for assistance.
To connect your device, register your device’s wireless MAC address by following these simple steps. Once the device’s wireless MAC address has been registered, it can be connected to ResIoT.
Please note ResIoT should only be used for devices that are unable to connect directly to the BrockWiFi. Laptops, tablets and other mobile devices should be connected to BrockWiFi using your Campus ID and password whenever possible.
If you have a Nintendo Wii, Wii U, or Switch; a Playstation 4 or 5; or an Xbox One or Series S/X, please refer to the appropriate FAQ below for instructions on locating your MAC address. For all other devices, please contact the Help Desk for assistance during open hours.
It may take a few minutes for your wireless MAC address to register. Try connecting to ResIoT again after restarting the system.
If your device required manual input of the SSID check that it matches exactly. The SSID ResIoT is case sensitive.
If you are still unable to connect, please contact us.
Wireless printing to personal computers is not supported in residences at this time.
1. From the main menu screen, click the Wii button in the lower left corner.
2. Select Wii Settings.
3. Click the arrow on the right side of the screen to scroll to page two.
4. Select Internet.
5. Select Console Information. The Wii Console’s MAC address will be shown at the top of the screen.
1. Select System Settings from the Wii U menu.
2. Select Internet.
3. Select View MAC address.
1. Select System Settings from the HOME menu.
2. Scroll through the menu and select Internet.
3. Your console’s MAC address will be listed under System MAC Address.
1. Select the Settings icon on your Dashboard toolbar.
2. Select Network.
3. Select View Connection Status.
4. Note your console’s MAC Address (Wi-Fi).
1. From the home screen, select the gear icon (settings) in the upper right.
2. Select System.
3. Select Console Information.
4. Note the MAC address (Wi-Fi) displayed at the bottom of the list.
