Upcoming Changes

Upcoming changes to ITS Products and Services

  • End of Internet Explorer 11 Support – June 15, 2022

    Monday, May 09, 2022 | By

    The long-awaited end of Microsoft’s support for Internet Explorer 11 is almost upon us. Microsoft is terminating its support of IE 11 and the desktop application will officially be retired on June 15, 2022. Moving forward, IE users will be required to use more modern browsers such as Google Chrome, Mozilla Firefox or Microsoft Edge.

    As a general use web browser, IE 11 usage at Brock still accounts for 13% of all desktop web browser use, equal to Mozilla Firefox (also 13%), but behind Google Chrome (17%) and Microsoft Edge (57%). One reason for IE’s continued use is the existence of legacy, Internet Explorer-only apps used by certain University constituents. Those users will be happy to learn that Microsoft has not totally abandoned compatibility for older, legacy websites and applications, as they have built an Internet Explorer mode (“IE mode”) directly into Microsoft Edge, so you can access those legacy Internet Explorer-based websites and applications straight from Microsoft Edge.

    Effective immediately, ITS recommends that all Brock users use only modern web browsers (Chrome, Firefox, Safari, Edge) and that those users who still require access to legacy IE-based websites or applications use Internet Explorer mode in Microsoft Edge to do so.

    If you have any questions or concerns about this, please submit a Help Desk Ticket.

    Categories: ITS News and Events, Upcoming Changes

  • Brock ITS cybersecurity improvements coming Nov. 13

    Friday, November 01, 2019 | By

    Cybersecurity attacks are increasing at an alarming rate at higher education institutions, and Brock University is no exception.

    In an effort to mitigate these attacks, Brock Information Technology Services (ITS) is implementing three new security initiatives. Beginning Wednesday, Nov. 13, faculty, staff and students can expect changes to the way they login to the Brock portal (my.brocku.ca), how they change and reset campus ID passwords, and the complexity requirements for passwords.

    The most noticeable change will be a new login page for my.brocku.ca. To access the portal, users will be redirected to the familiar-looking Office 365 login page. Hyperlinks that existed on the portal, such as how students, applicants and employees activate accounts or access tutorials and resources, will be transferred to a new page accessible from the new login page.

    Also moving to Office 365 will be the locations to change campus passwords and access to the self-service password reset function. Instead of going to my.brocku.ca to change a password, faculty, staff and students will login to Office 365 and then select their photo or initials at the top right of the page. They then select my account, security and privacy and then password. People who have Brock accounts but are not faculty, staff or students — such as Board of Trustees members, vendors and visiting scholars and visiting students — will continue to change their passwords in my.brocku.ca

    The self-service password reset process will be moved from my.brocku.ca to passwordreset.microsoftonline.com

    In the past, self-service password reset has been mandatory for students, but only voluntary for faculty and staff. Going forward, anyone with a Brock campus login will now be required to set up preferences for self-service password reset. The next time a user logs in to Office 365 after Nov. 13, they will be prompted to supply a phone number, an alternate email address or personal security questions that will be used to prove their identity. When a password is reset, users may experience a 10-minute delay for some services.

    The final changes taking place will involve the passwords themselves. Users will not be able to use certain words to create their passwords, and the length of passwords will change from eight to 10 characters.

    “The more characters the password contains, the more difficult it is for hackers to guess,” said Andy Morgan, Director, Client Services.

    Examples of words on the prohibited passwords list include abcdefg, badger, brock, iloveyou, letmein, password, whatever, qwerty and surgite. Former passwords, as well as iterations of prohibited words, will not be accepted. Examples Br0ck!, What3v3r and p@$$w0rd.

    Users are not required to change their passwords on Nov.13; they can wait until their password expires.

    For more information about these changes and to consult job aids, visit brocku.ca/its

    Categories: ITS News and Events, Upcoming Changes