CCOVI is a program provider for the Wine & Spirit Education Trust (WSET), the most highly respected and internationally transferable wine certification available.

WSET has provided industry leading qualifications and education in wines since 1969. Our wine qualifications develop comprehensive product knowledge and tasting skills, covering the significant wines and wine producing regions of the world.  Our qualifications are sought after by drinks professionals from all reaches of the industry, and increasingly the wine enthusiast who seeks the key to unlock a world of wine knowledge for their personal pleasure.

WSET Level 1 Award in Wines
Explore the main types and styles of wine through sight, smell, and taste, while also gaining the basic skills to describe wines accurately and make food and wine pairings.

WSET Level 2 Award in Wines
Gain knowledge of the principal and regionally important grape varieties of the world, the regions in which they are grown, and the styles of wine they produce. You’ll explore the factors that impact style and quality and learn how to describe these wines with confidence

WSET Level 3 Award in Wines
Gain a detailed understanding of grape-growing and winemaking. Upon completion you will be able to assess wines accurately and use your understanding to confidently explain wine style and quality.

SPIRITS QUALIFICATIONS
With the global boom in spirits, professionals are looking to gain a deeper understanding of this fascinating world of distilled beverages. WSET spirits qualifications equip students to look beyond the brand to understand the base material and production choices that define a spirit’s category, flavour and aroma profile.

WSET Level 1 Award in Spirits
Discover the main styles and types of spirits through sight, smell, and taste to develop an understanding of the key factors affecting flavours and aromas, and how cocktail recipes work.

WSET Level 2 Award in Spirits
Learn about the fundamental production methods and principal raw materials and discover how they are used to make the key spirit styles. An exploration of the key practices and principles of serving spirits and the use of spirits in cocktails is also included in this course.

We are pleased to offer several professional and continuing online education course offerings that remove both geographical and time barriers. Online courses have no fixed study times so that students can plan their studies to suite your schedule.  Some courses may have live (virtual) weekly gatherings to help reinforce the learning outcomes but please review each course for these details.  It is assumed that students will have basic computer literacy and internet navigation skills and a reasonable standard of written and spoken English.

Program AVAILABILITY

If there are no REGISTER NOW dates available please CONTACT ccovi@brocku.ca to put your name on the Wait List for the next available In-class WSET Level 1 course or go to our On Line listing for available dates and to register.

ABOUT THE program

Instructional hours: 5.5
Course runs one day only (9:30 a.m. – 4:45 p.m, including a 45-minute exam)

Parking is included with your registration.

For individuals new to wine, this qualification provides a hands-on introduction to the world of wine. You’ll explore the main types and styles of wine through sight, smell and taste, while also gaining the basic skills to describe wines accurately and make food and wine pairings.

What you’ll learn:

• The main styles of wine
• Common wine grapes and their characteristic
• The principles of food and wine pairing.
• How to describe wine using the WSET Level 1 Systematic Approach to Tasting Wine® (SAT)

Assessment is by a closed-book exam of 30 multiple-choice questions.

Upon successful completion you will receive a WSET Level 1 certificate and lapel pin.

Click to view the WSET Level 1 Specification

REFUND POLICY:  A full refund can be issued (less a $50 processing administration fee) any time before the posted ‘Registration Deadline’ for the course. All refund requests must be made in writing before the posted ‘Registration Deadline’ by email to btatarnic@brocku.ca.  NO REFUNDS can be issued after the posted ‘Registration Deadline’.

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

EXAMINATION POLICY:  Your final examination is included in the cost of your course.  Unsuccessful candidates may re-sit your examination but a Re-Sit Fee will be assessed:  $150 plus HST (contact btatarnic@brocku.ca to book)

WSET LEVEL 1 AWARD IN WINE – ONLINE

Cost:  $450.00 + HST
Duration:  4 weeks
Instructional hours: 9

WSET Textbook and Study Guide are available completely online.
There is no prerequisite.
Program Specification – LINK

COURSE AVAILABILITY

*There will be no registrations taken past the Registration Deadlines posted.

REGISTER NOW!
Course Runs:  January 20 to February 23, 2025
Registration Deadline:  January 10, 2025 (1 pm)
Examination Date:  March 10, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2512APP

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Course Runs:  February 3 to March 9, 2025
Registration Deadline:  January 24, 2025 (1 pm)
Examination Date:  March 24, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2513APP

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Course Runs:  February 17 to March 23, 2025
Registration Deadline:  February 7, 2025 (1 pm)
Examination Date:  April 7, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2514APP

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Course Runs:  March 3 to March 30, 2025
Registration Deadline:  February 21, 2025 (1 pm)
Examination Date:  April 14, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2515APP

REGISTER NOW!
Course Runs:  March 17 to April 1, 2025
Registration Deadline:  March 7, 2025 (1 pm)
Examination Date:  April 28, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2516APP

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Course Runs:  March 31 to April 27, 2025
Registration Deadline:   March 21, 2025 (1 pm)
Examination Date:  May 12, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2517APP

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Course Runs:  April 14 May 11, 2025
Registration Deadline:  April 4, 2025 (1 pm)
Examination Date:  May 26, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2518APP

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Course Runs:  April 28 to May 25, 2025
Registration Deadline:  April 18, 2025 (1 pm)
Examination Date:  June 9, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2519APP

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Course Runs:  May 12 to June 8, 2025
Registration Deadline:  May 2, 2025 (1 pm)
Examination Date:  June 23, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2520APP

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Course Runs:  May 26 to June 22, 2025
Registration Deadline:  May 16, 2025 (1 pm)
Examination Date:  July 7, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2521APP

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Course Runs:  June 9 to July 6, 2025
Registration Deadline:  May 30, 2025 (1 pm)
Examination Date:  July 21, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2522APP

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Course Runs:  June 23 to July 20, 2025
Registration Deadline:  June 13, 2025 (1 pm)
Examination Date:  August 4, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2523APP

REGISTER NOW!
Course Runs:  July 7 to August 3, 2025
Registration Deadline:  June 27, 2025 (1 pm)
Examination Date:  August 18, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2524APP

REGISTER NOW!
Course Runs:  July 21 to August 17, 2025
Registration Deadline:  July 11, 2025 (1 pm)
Examination Date:  September 1, 2025
Examination Time:  5:30 pm EST
Course Code: O1WI2525APP

MORE DATES WILL BE ADDED AS THEY BECOME AVAILABLE. Email ccovi@brocku.ca if you would like to be notified when new dates are posted.

ABOUT THE COURSE

This is a beginner level wine course for those starting a career in wine or hospitality or enthusiasts exploring wine for personal interest. You will build your confidence when tasting wine, reading a wine list, buying a bottle or pairing wine with food.

Brock University offers online WSET courses through WSET’s Online classroom platform allowing you to study alongside your peers under the guidance of a dedicated WSET educator. The Level 1 Award in Wines provides a hands-on introduction to the world of wine.  You’ll explore the main types and styles of wine through sight, smell and taste, while also gaining the basic skills to describe wines accurately and make food and wine pairings.  The course is based around a 4-week, 7 module online learning program with educator support available for this time. The course modules should be followed in order but students are free to complete the modules at their own pace during this 4-week window. Again, there are no set times to log into the course, however, your online course instructor may schedule weekly/virtual chats. These are not mandatory but are there to help reinforce learning outcomes.  The course material will take about 6 hours in total to complete plus revision time.

The course prepares you for WSET qualifications and they are guided by a WSET educator. You can contact the educator any time for the duration of the scheduled course, should you have any questions. Each week includes a series of independent and/or group activities to help students understand the differences between grape varieties and types and styles of wine.

All study materials are included in an online format. Regular access and participation in the course online activities is essential for this mode of study.

Students are advised to taste a range of wines during their studies although it is not mandatory for this course.  All of the recommended wines for the course can be found in the WSET Level 1 Award in Wines Course Specification.  It is the responsibility of the student to source any wine samples, the cost is not included in your course fee.  Students can post their tasting notes in the Online Classroom for review by the educator.

What you’ll learn:

• The main types and styles of wine
• Common wine grapes and their characteristics;
• How to store and serve wine;
• The principles of food and wine pairing;
• How to describe wine using the WSET Level 1 Systematic Approach to Tasting Wine® (SAT)

Successful candidates will be able to know the key stages in grape growing and winemaking, list the principal types and styles of wine, state the key characteristics of wines made from the principal grape varieties as well as other examples of wines, and know the key principles involved in the storage and service of wine. They will consequently be in a position to answer customer queries and provide recommendations for the service of wine.

REFUND POLICY:  A full refund can be issued (less a $50 processing administration fee) any time before the posted ‘Registration Deadline’ for the course. All refund requests must be made in writing before the posted ‘Registration Deadline’ by email to btatarnic@brocku.ca.  NO REFUNDS can be issued after the posted ‘Registration Deadline’.

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

EXAMINATION POLICY:  Your final examination is included in the cost of your course and is confirmed at the time of registration. Unsuccessful candidates may re-sit your examination, but a Re-Sit Fee will be assessed:  $150 plus HST (contact btatarnic@brocku.ca to book)

FOR STUDENTS REGISTERED PRIOR TO SEPTEMBER 1, 2022 PLEASE CONTACT BARB TATARNIC AT btatarnic@brocku.ca to register for your examination.

You will need:
• One device with a webcam and microphone to take your exam on such as a laptop or MacBook
• Plus, one device to record you taking the exam: a smart phone or tablet.

IN-PERSON Examinations can be accommodated:
If you cannot qualify for Remote Invigilation an in-person examination will be scheduled for you. Contact Barb Tatarnic at btatarnic@brocku.ca if you have any questions.

Contact Barb Tatarnic if you have any questions or concerns.

WSET Level Two Award in Wine (In-Person)

COURSE AVAILABILITY

Cost:  $1045.00 + HST
Course Materials fee of $100 is assessed at time of registration and is non-refundable.
Duration: 8 weeks plus exam on Week 9
Course Delivery: This qualification has a minimum of 28 hours of study time:
– 16 hours of course delivery with a WSET Course Provider
– 11 hours of personal study time
– 1 hour examination

NEXT COURSE – April 24 to June 19, 2025
Thursday evenings starting at 6 pm (2 hours approx.)
Examination:  June 19, 2025 (6 pm)
Registration Deadline:  April 18, 2025
REGISTRATION OPENING SOON (Be sure to choose ‘CLASSROOM’ for the In-Person offering)

Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to :
Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact ccovi@brocku.ca for the ‘Canada Revenue Agency number’ needed on your application.

ABOUT THE COURSE

This course is a beginner or intermediate level program exploring wines from around the world for those looking to work in the industry, already working in the industry or wine enthusiasts.  WSET Level 2 Award in Wine – Course Specification.

There are no prerequisites for this course, although we recommend WSET Level 1 in Wine depending on your comfort level – contact ccovi@brocku.ca if you wish to discuss.

What you’ll learn:

1. How wine is made.
2. Explore the style and quality of wines made from over 22 regionally important grape varieties produced in over 70 wine growing regions around the world.
3. Learn how environmental factors, grape growing, winemaking and maturation options influence the style and quality of wines from the following principal grape varieties:
   • Chardonnay
   • Pinot Grigio/Gris
   • Riesling
   • Sauvignon Blanc
   • Merlot
   • Pinot Noir
   • Cabernet Sauvignon
   • Syrah/Shiraz
4.  Understand the principles of the production of sparkling and fortified wines.
5. Learn how classifications and labelling terms indicate origin, style and quality.
6. Understand in order to apply basic principles of wine storage, service and food and wine pairing.
7. How to describe wine using the WSET Level 2 Systematic Approach to Tasting Wine (SAT)

Examination consists of one 50 multiple choice examination (check the course outline for date).  A minimum of 55% is required to achieve a pass. Successful candidates will receive a WSET Certificate and Lapel Pan and will be able to use the associate WSET certified logo.

Your examination date is the final class and cannot be changed.

Registration is confirmed upon receipt of course fee, there is a non-refundable course materials fee assessed at registration ($100).  Registration fee is non-refundable once course begins.

You will receive:

• WSET Course Pack (Textbook, Workbook, SAT card)
• 6 ISO tasting glasses in a carrying case
• Tutored tastings of approximately 43 samples aligned with WSET specifications*
• Access to a variety of study aids during the course of the program

You should bring:

• Water (in a re-useable container)
• Personal spittoon (otherwise a biodegradable spittoon will be given to you)

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

EXAMINATION POLICY:  Your final examination is included in the cost of your course.  Unsuccessful candidates may re-sit your examination, but a Re-Sit Fee will be assessed:  $150 plus HST (contact btatarnic@brocku.ca to book)

WSET LEVEL 2 AWARD IN WINE – ONLINE

Cost:  $899.00 + HST
Duration: 5 week online course
Course Delivery: This qualification has a minimum of 28 hours of study time:
– 16 hours of course delivery with a WSET online Course Provider
– 11 hours of personal study time
– 1 hour examination
WSET Textbook and Study Guides are couriered to paid registrants on the course registration deadline date noted below.
WSET Level 1 Award in Wines is not a prerequisite to take WSET Level 2 Award in Wines
Course Specification – LINK

Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to :
Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact ccovi@brocku.ca for the ‘Canada Revenue Agency number’ needed on your application.

COURSE AVAILABILITY

*There will be no registrations taken past the Registration Deadline posted.

REGISTER NOW!
Course Runs:  January 6 to February 9, 2025
Registration Deadline:  December 13, 2024 (1 pm)
Examination Date:  February 24, 2025
Examination Time:  5:30 pm EST
Course code: O2WI2511APP

REGISTER NOW!
Course Runs:  January 20 to February 23, 2025
Registration Deadline:  January 10, 2025 (1 pm)
Examination Date:  March 10, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2512APP

REGISTER NOW!
Course Runs:  February 3 to March 9, 2025
Registration Deadline:  January 24, 2025 (1 pm)
Examination Date:  March 24, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2513APP

REGISTER NOW!
Course Runs:  February 17 to March 23, 2025
Registration Deadline:  February 7, 2025 (1 pm)
Examination Date:  April 7, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2514APP

REGISTER NOW!
Course Runs:  March 3 to April 6, 2025
Registration Deadline:  February 21, 2025 (1 pm)
Examination Date:  April 21, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2515APP

REGISTER NOW!
Course Runs:  March 17 to April 20, 2025
Registration Deadline:  March 7, 2025 (1 pm)
Examination Date:  May 5, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2516APP

REGISTER NOW!
Course Runs:  March 31 to May 4, 2025
Registration Deadline:  March 21, 2025 (by 1 pm)
Examination Date:  May 19, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2517APP

REGISTER NOW!
Course Runs:  April 14 to May 18, 2025
Registration Deadline:  April 4, 2025 (by 1 pm)
Examination Date:  June 2, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2518APP

REGISTER NOW!
Course Runs:  April 28 to June 1, 2025
Registration Deadline:  April 18, 2025 (by 1 pm)
Examination Date:  June 16, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2519APP

REGISTER NOW!
Course Runs:  May 12 to June 15, 2025
Registration Deadline:  May 2, 2025 (by 1 pm)
Examination Date:  June 30, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2520APP

REGISTER NOW!
Course Runs:  May 26 to June 29, 2025
Registration Deadline:  May 16, 2025 (by 1 pm)
Examination Date:  July 14, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2521APP

REGISTER NOW!
Course Runs:  June 9 to July 13, 2025
Registration Deadline:  May 30, 2025 (by 1 pm)
Examination Date:  July 28, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2522APP

REGISTER NOW!
Course Runs:  June 23 to July 27, 2025
Registration Deadline:  June 13, 2025 (by 1 pm)
Examination Date:  August 11, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2523APP

REGISTER NOW!
Course Runs:  July 7 to August 10, 2025
Registration Deadline:  June 27, 2025 (by 1 pm)
Examination Date:  August 25, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2524APP

REGISTER NOW!
Course Runs:  July 21 to August 24, 2025
Registration Deadline:  July 11, 2025 (by 1 pm)
Examination Date:  September 8, 2025
Examination Time:  5:30 pm EST
Course Code: O2WI2525APP

ABOUT THE COURSE

Explore major grape varieties and important wine regions in which they are grown, the styles of wines produced from these grapes and key classifications and labelling terminology.

Brock University offers online WSET courses through WSET’s Online classroom platform allowing you to study alongside your peers under the guidance of a dedicated WSET educator. This course is based around a 5-week, 6-module online program with a recommendation of 6 hours study per week to cover the online activities and read the relevant chapters in the textbook. Regular access and participation in the course online activities is essential for this mode of study.

The course follows a weekly structure, but you can work ahead or catch up on the activities and forums. There are no set times to log into the course.  However, your online course instructor may schedule weekly/virtual chats.  These are not mandatory but are there to help reinforce learning outcomes.

The course prepares you for the WSET qualification and you are guided by a WSET educator. You can contact the educator any time for the duration of the scheduled course, should you have any questions. Each week includes a series of independent and/or group activities to help you understand wine label terminology and recognize the styles produced by the main grape varieties in key wine regions.

You are advised to taste a range of wines during your studies although it is not mandatory for this course. A list of recommended tasting samples can be found in the WSET Level 2 Award in Wines Course Specification. Students can post their tasting notes in the Online Classroom for review by the educator.  PLEASE NOTE that it your responsibility to source any wine samples, this cost is not included in the tuition fee.

It is assumed that students will have basic computer literacy, internet navigation skills and a good level of English.  Paid registrants will receive their course study pack by courier on the registration due date listed above. Late registrations past the noted Registration Due Date cannot be accepted.

WHAT YOU’LL LEARN:

How to taste and describe wine using the WSET Level 2 Systematic Approach to Tasting Wine® (SAT)

 

REFUND POLICY:  A full refund can be issued (less a $50 processing administration fee) any time before the posted ‘Registration Deadline’ for the course. All refund requests must be made in writing before the posted ‘Registration Deadline’ by email to btatarnic@brocku.ca.  NO REFUNDS can be issued after the posted ‘Registration Deadline’.

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

EXAMINATION POLICY:  Your final examination is included in the cost of your course and is confirmed at the time of registration. Unsuccessful candidates may re-sit your examination, but a Re-Sit Fee will be assessed:  $150 plus HST (contact btatarnic@brocku.ca to book)

FOR STUDENTS REGISTERED PRIOR TO SEPTEMBER 1, 2022 PLEASE CONTACT BARB TATARNIC AT btatarnic@brocku.ca to register for your examination.

You will need:
• One device with a webcam and microphone to take your exam on such as a laptop or MacBook
• Plus, one device to record you taking the exam: a smart phone or tablet.

IN-PERSON Examinations can be accommodated:
If you cannot qualify for Remote Invigilation an in-person examination will be scheduled for you. Contact Barb Tatarnic at btatarnic@brocku.ca if you have any questions.

Contact Barb Tatarnic if you have any questions or concerns.

COURSE AVAILABILITY

Please note: Registration will open shortly. Email ccovi@brocku.ca for notification when registrations open.

REGISTER NOW!
Monday evenings at 6 pm (approx. 2 hour classes)
January 27 to May 26, 2025 (with the exception of February 17-Family Day)
Final Examination Date:  May 26, 2025 (Theory and Tasting exams)
Cost:  $1,758.00 plus HST
Registration Deadline:  January 20, 2025 (or until course is full)
Please note that by registering for this course you are confirmed to take your Examination on the date shown, there are no exceptions.

Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to :
Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact ccovi@brocku.ca for the ‘Canada Revenue Agency number’ needed on your application.

Course Delivery: This qualification has a minimum of 84 hours of study time:
– 30 hours of in-class course delivery with a WSET Course Provider
– 51.5 hours of personal study time
– 2.5 hour examination (includes both Theory & Tasting examinations)

ABOUT THE COURSE

This is an advanced level course for wine industry professionals, or those seeking to join the profession, or for wine enthusiasts wishing to develop a deeper understanding of wine. This qualification will assist those who may be required to make professional evaluations of wines as to its quality and commercial value.  Level 3 will provide registrants with in depth product knowledge that, in turn, will strengthen and support your job skills in product selection for the retail and hospitality sectors.

Prerequisite:  OEVI 0N06 is recommended (WSET Award in Wines and Spirits – Level 2) or contact ccovi@brocku.ca to complete an Entrance Test. English proficiency is also needed.

Course duration:  15 weeks plus exam (class will not meet on Family Day-Feb. 20 but will meet during the Brock’s Reading Week and March Break).  Please note that when you register for any WSET courses you are booked to take your examination on the date scheduled and cannot be changed without incurring a re-sit fee ($175 for written; $175 for the tasting exam).

What you’ll learn:

• Explore in detail grape varieties, wines and wine-growing regions
• Develop a thorough understanding of grape-growing and wine-making practices
• Be able to explain how and why various vineyard and winery factors shape wines of all styles and quality levels
• Assess and describe wine with confidence, and be able to make storage and service suggestions
• Learn how to taste wines, describe their characteristics and evaluate their quality, using the WSET Level 3 Systematic Approach to Tasting Wine® (SAT)

Course includes:

• WSET course-pack (text book, study guide, SAT card)
• 6 ISO tasting glasses in carrying case
• Tutored tasting of all wines, sparkling wines and fortified wines specified by WSET
• Classes will include examination preparation through quizzes, short answer testing and blind tasting practice

REFUND POLICY:  A full refund can be issued (less a $50 processing administration fee) any time before the posted ‘Registration Deadline’ for the course. All refund requests must be made in writing before the posted ‘Registration Deadline’ by email to btatarnic@brocku.ca.  NO REFUNDS can be issued after the posted ‘Registration Deadline’.

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

FINAL EXAMINATION:  Your final examination is included in the cost of your course.
THEORY:  Assessment is by a closed-book exam of 50 multiple-choice questions and 4 short written answer questions. A minimum of 55% in both sections is required to achieve a pass.
TASTING:  You will be required to produce a written tasting note on 2 wines. A minimum of 55% is required to achieve a pass.
– Your final examination is included in the cost of your course.
RESIT POLICY:  Candidates may re-sit either or both their Theory and/or Tasting examination if unsuccessful but a Re-Sit Fee will be assessed:  $175 plus HST per exam (Theory or Tasting) Contact btatarnic@brocku.ca for clarification or to book.

Course Summary

WSET Level 3 Award in Wine (Online)

Duration: 9 weeks
Study Time:  81.5 hours plus study time:
– 30 hours of course delivery with a WSET Course Provider
– 51.5 hours of personal study time
– 2.5 hour examination (includes both Theory & Tasting examinations)
Course Specification – LINK
Prerequisite:  WSET Level 2 Award in Wines (recommended) or Entrance Test

COURSE AVAILABILITY

Currently there are no start dates for WSET Level 3 Award in Wine Online.  If you are within driving distance of Brock University please consider the January In-Person intake.  If you are outside of driving distance please email ccovi@brocku.ca to be placed on the waiting list for the next available date.

WSET COURSE STUDY PACKS
Paid registrants will receive their course study pack by courier on the Registration Deadline date posted. Your program provider (CCOVI) will email course information and WSET online will email your online access codes prior to your posted start date. You will participate in online assignments and discussion boards during your nine weeks of study.

TECHNICAL REQUIREMENTS
Students will require access to a computer (recommended) and/or smartphone or tablet. Students should have basic computer literacy, internet navigation skills and a good level of English.

WINE SAMPLES and GLASSWARE
Students are responsible for purchasing wine samples, they are not included in the course fee.  Students are advised to taste a range of wines during their studies. A list of recommended tasting samples can be found in the Specification. Students are encouraged to post their tasting notes in the Online Classroom for review by the educator.

REFUND POLICY:  A full refund can be issued (less a $50 processing administration fee) any time before the posted ‘Registration Deadline’ for the course. All refund requests must be made in writing before the posted ‘Registration Deadline’ by email to btatarnic@brocku.ca.  NO REFUNDS can be issued after the posted ‘Registration Deadline’.

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

FINAL EXAM (Please check ‘Course Availability’ and make note of your listed final examination date.)
THEORY:  Assessment is by a closed-book exam of 50 multiple-choice questions and 4 short written answer questions. A minimum of 55% in both sections is required to achieve a pass.
TASTING:  You will be required to produce a written tasting note on 2 wines. A minimum of 55% is required to achieve a pass.
– Your final examination is included in the cost of your course.
RESIT POLICY:  Candidates may re-sit either or both their Theory and/or Tasting examination if unsuccessful but a Re-Sit Fee will be assessed:  $175 plus HST per exam (Theory or Tasting) (contact btatarnic@brocku.ca for clarification or to book)

_____________________________________

About the Course

For students unable to attend scheduled classes, the online course will allow you to complete the program from home as your schedule permits.

The WSET Level 3 Award in Wines provides an in-depth exploration of a wide range of wines. Explore major grape varieties and important wine regions in which they are grown, the styles of wines produced from these grapes and key classifications and labelling terminology.  This qualification is ideal for trade employees working in a supervisory capacity, advising management, answering customer queries, and making informed selections of wines in a wide variety of situations. This course is also the next step for the wine enthusiast wishing to build on knowledge gained on WSET Level 2.

The course follows a weekly structure including a series of independent and/or group activities that guide the student through the key wine regions of the world looking at the factors in the vineyard and winery that influence wine styles.  It is important to keep up with the work set for that week. The course is guided by a WSET educator that the student can contact any time during the scheduled course but the WSET online educator is not obliged to assess the student’s work if they fall behind.  Regular access and participation in the course online activities is essential for this mode of study.

PROGRAM SCHEDULE

Week 1: Factors influencing Style, Quality and Price of Wine

• Learn about the principal natural and human factors in the vineyard and winery and how they influence the style, quality and price of wine.

Week 2: Tasting Technique, Wine Laws and Service

• Learn to taste and describe wines using the WSET Systematic Approach to Tasting.
• Learn about the fundamental rules of wine labelling.
• Learn about the principles of food and wine pairing, storage and service of wine.

Weeks 3-5: Factors Affecting the Wine, Style and Quality of Wines from Europe

• Learn about the natural and human factors in the vineyard and winery and how they influence the wine, style and quality in the key wine regions and districts of Europe.

Weeks 6-7: Factors Affecting the Wine, Style and Quality of Wines from the Rest of the World

• Learn about the natural and human factors in the vineyard and winery and how they influence the wine, style and quality in the key wine regions of the rest of the world.
• Learn about the key regional grape variety specialties of the rest of the world.

Week 8: Sparkling and Fortified Wines

• Learn about the methods of production and the main styles of sparkling wines from the key wine producing countries.
• Learn about the methods of production and the main styles of fortified wines from the key wine producing countries.

Week 9: Revision and Resources

• Revision exercises and a mock multiple-choice examination in preparation for the 2½-hours examinations (theory and tasting).

The WSET Level 3 Award in Wines is a challenging and demanding program.  It is important that you keep on track with your study schedule and make use of the study tools provided.  You will find that WSET Online Learning is very thorough, but you may also receive study exercises to help prepare you for your final Theory Examination by emailing btatarnic@brocku.ca

Advanced WSET Level 3 in Wines Standing:
Although there is no prerequisite for WSET Level 3 Award in Wines CCOVI recommends WSET Level 2 Award in Wines is taken or an equivalent level of wine knowledge. Standard practice for those without WSET Level 2 Award in Wines is an “Entrance Test” administered by CCOVI. The entrance test will be used to demonstrate equivalent level of knowledge attained through WSET Level 2 in Wines. Upon successful completion you will gain admission to WSET Level 3 in Wines however this does not entitle the candidate to certification at the WSET Level 2 Award in Wines level.

Please email Barb Tatarnic, Manager of Continuing Education for confirmation and to set up an Entrance Test – btatarnic@brocku.ca

REGISTRATION (In-Person and Online):  Students must register by or before the Registration Deadline posted.  Registration requests received past the due date posted cannot be accepted.  WSET course packages for Level 2 and above will be posted to paid registrants on or just after the posted Registration Deadline date.  WSET Level 1 course materials are completely online.  Go to the Course Listing page for details.
______________________________________________________________

COURSE WITHDRAWAL POLICY:
(In-Person and Online) – Requests must be received in writing by email to btatarnic@brocku.ca any time prior to the Registration Deadline date posted for your course in order to receive refund of tuition less $50 processing administration fee. Withdrawal after the Registration Deadline date posted for your course – NO refund. Please note all course materials are paid upon registration and are also non-refundable.  There are no refunds once a course begins.

There may be occasion, due to unforeseen circumstances, that we may need to postpone or reschedule a course (typically In-Person courses).  Alternate dates will be communicated to registered candidates but if this is not acceptable a full refund (less any material costs already supplied) will be issued.

CCOVI may also allow medical or personal exceptions on a case-by-case basis. Please contact btatarnic@brocku.ca if this applies to you.

Refunds are not granted for course no-shows.

(Online) – Once a course begins registrants cannot move to a different course offering.

______________________________________________________________

EXAMINATION WITHDRAWAL POLICY:

(In-Person) – Examination date is fixed to the course you have registered for. Refer to your course registration and mark your calendar.

If you do not attend your scheduled examination, you are considered a ‘no-show’ and will be charged a Re-Sit fee.  Please refer to the appropriate course for the applicable Re-Sit fee in order to rebook your examination.

Requests to change your in-person examination must be received by email to btatarnic@brocku.ca a minimum of 15 working days prior to your scheduled examination date and will be dependent on the course level (1, 2 or 3) and subject to availability.

(Online by Remote Invigilation) – Registrants are given a course examination date upon registration.  Registrants are emailed details on their examination approximately 10 working days prior to the examination date.  Online examinations by remote invigilation cannot be changed without notification to by email to btatarnic@brocku.ca a minimum of 6 working days prior to your exam without incurring a resit fee (see Resit Fees below).

(In-Person OR Online) – Unsuccessful candidates may re-sit their examination – please refer to the appropriate course for applicable Re-Sit fee.
Contact btatarnic@brocku.ca to book.

_________________________________________________________

For further information contact Barb Tatarnic, WSET Program Provider and CCOVI Continuing Education Manager – email: ccovi@brocku.ca

Examination ‘Resit’ Fees Policy

Unsuccessful candidates or no-shows may re-sit the examination but will be assessed a “Re-sit” fee. this fee must be paid in advance of your examination and is non-refundable once confirmed.

Level 1: $150
Level 2: $150
Level 3: $175 (written) and $175 (tasting)

*Costs are subject to change, confirm by connecting with Barb at btatarnic@brocku.ca

Privacy Statement Policy

CCOVI, Brock University collects the following personal information with the sole purpose of providing courses and certification in wine and spirits education.

WHAT PERSONAL INFORMATION DO WE COLLECT?

• Name
• Mailing address
• Telephone
• Email
• Date of birth

WE NEED THIS INFORMATION IN ORDER TO:

• Complete WSET student registration for courses and examinations.
• Mailing of course study packs as well as certificates and pins for our students.

Any health information shared with CCOVI for Reasonable Adjustments and Special Considerations will be passed on to WSET and handled in accordance with WSET’s policy.

Reasonable Adjustments Policy

CCOVI, as a Program Provider of the WSET, will seek to assess any student to ensure they are not disadvantaged.

A Reasonable Adjustment is put in place to help reduce the effect of any disability or difficulty that may place the candidate at a disadvantage in an assessment situation.  Reasonable adjustments are approved by WSET and must be approved before the assessment activity takes place.  This will result in an agreement to give the student access to the qualification and takes into consideration during the assessment of the student’s work (as approved by WSET).

Reasonable adjustments may include:

• Allowing a candidate extra time to complete their examination or activity;
• Adapting materials, (for example:  large print);
• Re-organizing the assessment room based on candidate needs.

How to Apply for a Reasonable Adjustment?

Students should contact Barb Tatarnic a minimum of 25 working days prior to the posted examination date.  Email:  btatarnic@brocku.ca

CCOVI will then identify, at the time of the student’s enrolment, any special considerations that require a reasonable adjustment.  CCOVI must submit the Reasonable Adjustment Application Form along with supporting evidence (provided by the candidate) to WSET a minimum of 20 working days prior to the examination date (WSET Level 1-3).  To be clear, CCOVI must receive your request a minimum of 25 working days in order to give CCOVI the appropriate time to get the paperwork and supporting documents from the student submitted to WSET within the 20-working day deadline.

Any Reasonable Adjustment for the examination will be discussed between CCOVI’s Examinations Officer and WSET on a case-by-case basis.  WSET reserves the right to seek the advice of independent agencies as appropriate before coming to a decision.  Reasonable Adjustments are approved by WSET.

CCOVI will keep records of any reasonable adjustments applications.

Special Consideration Policy 

Special consideration is any adjustment given to a student who has temporarily experienced an illness or injury, or other event outside of their control at the time of the exam that significantly affects their ability to take the exam or their ability to show their knowledge and understanding in the assessment. Special consideration is only for things that happen immediately before or during an exam that have a material impact on your, the student’s, ability to take the exam or on your performance.

To be eligible for special consideration, you must have completed the whole course and would have been fully prepared if not for the temporary illness, injury or other uncontrollable event. A special consideration may be for an individual (e.g. a student
becomes ill the day of the exam) or a group of students (e.g. an exam is interrupted by a natural disaster).

You may be eligible for special consideration if:

• Your performance on the exam is adversely affected by an event outside of your control. This may include temporary illness, temporary injury, bereavement or exam room conditions;
• Reasonable adjustments which were agreed in advance of the exam proved inappropriate or inadequate;
• The application of special consideration would not make a passing result and certificate misleading about the student’s ability to satisfy the qualification’s assessment criteria.

How to Apply for Special Consideration?

If you have taken an exam, or your exam is immediately approaching, and you feel that you have a temporary injury or illness, or other uncontrollable event that has interfered with your ability to complete your exam, please contact Barb Tatarnic at btatarnic@brocku.ca as soon as possible or within 2 working days of the effected exam. Barb will provide you with a Special Consideration Application Form, which must be completed and returned with supporting documentation within 4 working days after the effected exam. There is a short lead time for submission of a request in order to factor in WSET deadlines. The information you submit will be shared with WSET and will be handled under WSET’s Privacy and Data Protection Policy.

If there has been serious disruption during an exam affecting a group of students, CCOVI, Brock University will submit a detailed report of the circumstances and candidates affected to WSET to request a special consideration.

CCOVI, Brock University will keep records of all applications for special consideration.

Conflict of Interest Policy

As an APP, CCOVI at Brock University is required to identify to WSET and assist in managing or monitoring actual, potential and perceived conflicts of interest (‘Conflicts of Interest’) involving both APP staff and students. This policy complements WSET’s conflicts of interest policy and works to safeguard the integrity of WSET qualifications and promote confidence in WSET and CCOVI, Brock University processes and procedures as they apply to WSET.

This policy applies to all WSET staff and students and to any individual acting on behalf of WSET at CCOVI, Brock University.

A Conflict of Interest exists where an individual has interests or loyalties that could adversely influence their judgement, objectivity or loyalty to WSET or CCOVI, Brock University when conducting activities associated with WSET qualifications.

Examples of Conflicts of Interest include:

• The assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
• The moderation of assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
• The undertaking of a WSET qualification by any individual employed by an APP;
• The invigilation of a WSET assessment by any individual involved in the delivery of training leading to the assessment;
• The coaching of candidates by any individual involved in the assessment of candidate scripts;
• The employment by an APP of individuals engaged in the delivery of taught programmes or in the role of Internal
  Assessor in another APP;
• The investigation of a non-compliance incident by someone who is unable to act impartially.

Some of these Conflicts of Interest are manageable and therefore acceptable. For example, if family member of one of CCOVI’s educators or APP staff takes a qualification and exam through CCOVI, or when an employee of CCOVI, or of the WSET, takes a WSET qualification through CCOVI, we can notify WSET in advance and work with them to put in place measures to maintain the integrity of the exam.  Some Conflicts of Interest are not manageable and are not acceptable. For example, no mitigation efforts overcome the conflict created when a single individual serves as the educator and exam officer of an exam for a family member where an external invigilator is not available.

Any staff member or student of CCOVI who becomes aware of a Conflict of Interest must inform Barb Tatarnic at btatarnic@brocku.ca as soon as possible. Barb Tatarnic will inform the WSET of the possible conflict of interest and will work with WSET to put any protective or mitigating measures in place to manage the conflict on a case-by-case basis. If WSET and CCOVI determine the conflict is not manageable, Barb Tatarnic will inform any impacted APP staff or students.

Please note that the failure to declare a conflict of interest may have consequences for the student or CCOVI because we are required to report conflicts to WSET.

Diversity and Equality Policy

Brock University has extensive policies and procedures for Human Rights and Equity on campus – LINK

Please contact Barb Tatarnic at btatarnic@brocku.ca for questions or concerns.

Malpractice and Maladministration Policy

Both CCOVI and WSET have policies and procedures in place to protect WSET students and safeguard the integrity of WSET qualifications. CCOVI ensures compliance with WSET’s policies through this Malpractice and Maladministration Policy, which gives a framework for both us and you to identify, report and manage potential malpractice or maladministration.  Non-compliance with CCOVI or WSET Policies and Procedures can fall into two distinct, but related, categories:
1. Maladministration, where the non-compliance is generally unintentional, or the result of mistakes, carelessness, inexperience or poor processes; and
2. Malpractice where the non-compliance is intentional or the result of a negligent or reckless action without consideration of the consequences of the action.

Context is important and the line between maladministration or malpractice is not always clear: for example, maladministration incidents may become malpractice (e.g. if you fail to implement corrective measures, repeat the same or similar incident, or attempt to misrepresent or hide information during an investigation); or there may be mitigating factors that turn potential malpractice into maladministration. Though malpractice and maladministration are distinct concepts, they can shade into one another. Malpractice and maladministration are always case, context and fact specific. Both APPs and students can commit malpractice and maladministration.  There are many ways that malpractice or maladministration could occur, including new ways we have not seen yet. But some examples of malpractice or maladministration include:

APP malpractice:
– Failure to adhere to WSET Policies and Procedures;
– Failure to follow WSET requirements for course delivery or exam regulations;
– Failure to follow WSET’s candidate registration and certification procedures;
– Late student registrations;
– Fraudulent claim for certificates/fraudulent use of certificates/reproduction or forgery of certificates;
– Withholding critical information from WSET quality assurance;
– Insecure storage of exam materials;
– Revealing or sharing confidential exam materials with candidates ahead of an exam;
– Intentional attempts to manipulate exam results so that they do not reflect the candidate’s actual exam performance;
– Issue of incorrect exam results/failure to issue results to students in a timely manner;
– Failure to timely respond to WSET.
– Unauthorized reading/amendment/copying/distribution of exam papers;
– Failure to report changes in APP ownership/personnel/location/facilities;
– Denying WSET access to information, documentation, workforce, facilities;
– Failure to return exam papers within the specified timeframe or to follow delivery and tracking regulations;
– Infringements of WSET copyright, trademarks, intellectual property rights and brand identity;
– Use of unqualified and/or unregistered educators or internal assessors;
– Breach of confidentiality
– Misleading advertising/publicity;
– Any action likely to lead to an adverse effect.
– Failure to disclose a Conflict of Interest

Student malpractice:
– Cheating, or facilitating cheating, including the use of unauthorized devices or materials;
– Disruptive behaviour in an exam;
– Plagiarism of any nature by students;
– Impersonation (including forgery of signatures);
– Unauthorised reading/amendment/copying/distribution of exam papers;
– Any action likely to lead to an adverse effect;
– Breach of confidentiality

In general, we also expect that both WSET/CCOVI staff and our students should treat others and be treated professionally and respectfully at all times. We will treat inappropriate behavior including verbal or physical abuse, persistent or unrealistic demands, or threats that cause stress to staff as misconduct and may report student misconduct to WSET as necessary.

Reporting and Investigation of Malpractice or Maladministration
As an APP, we aim to ensure compliance with WSET Policies and will keep records of potential or actual malpractice or maladministration by you, our students, or our staff.  We are required to notify WSET immediately of any non-compliance issues that could be malpractice or maladministration, so
that WSET can investigate the non-compliance under their own Malpractice and Maladministration Policy.  We ask that you also raise any concerns or non-compliance issues that may be malpractice or maladministration with WSET at CCOVI as soon as possible by following the process outlined in our Complaints policy. During WSET’s investigation, they may reach out to WSET at CCOVI or to you directly to request further information or conduct an interview. Please respond to any requests promptly and honestly.

Managing Non-Compliance
If WSET identifies malpractice or maladministration, they will consider its impact and may apply sanctions. WSET will take all reasonable steps to ensure the sanctions do not disadvantage uninvolved students affected by malpractice or maladministration. However, in some cases, they may need to disallow or withhold results and/or certificates.

WSET will consider all relevant information on a case-by-case basis, balancing the facts with potential or actual effects, and against the seriousness of the sanctions against those effects. WSET records all malpractice and maladministration incidents for both APPs and students. If WSET determines that a student has committed malpractice or maladministration, they may apply one or any of the following sanctions:

Sanctions Applicable to Students/Candidates

Sanction – Written Warning
Description – The student is issued with a written warning that if the offence is repeated within a set period of time then further specified sanctions will be applied.

Sanction – Exam Result Declared Null and Void
Description – A student’s exam result is disallowed. This may include invalidation and recall of a certificate already issued.

Sanction – Disqualification from a Qualification
Description – The student is disqualified from participating in the concerned qualification with immediate effect and further excluded from participating in any further WSET qualifications for a period of 12 months. This includes access to WSET materials.

Sanction – Student Disqualification
Description – The learner is disqualified from participating in any courses or assessments leading to WSET qualifications. This includes access to WSET materials.

Sanction – Disqualification from use of WSET certified logos and postnominals
Description – Actions bringing WSET into disrepute may result in the student or graduate being barred from use of WSET postnominals and WSET certified logos.

Appeals – If you wish to appeal penalties or sanctions WSET has imposed due to Malpractice or Maladministration, please follow the procedures laid out in WSET’s Complaints Policy.

WSET LEVEL 1 IN SPIRITS

 

COURSE AVAILABILITY

There are no in-person classes scheduled at this time. Please go to WSET Level 1 in Spirits – Online for class intake dates available.

ABOUT THE COURSE

Course Duration:  One day (9:30-4:30 p.m.)

The Level 1 Award in Spirits is a full day of study.  Exam is held at the end of the day.  Photo ID is required to set the exam.  Parking, glassware and wine is provided.

This specialized program is for individuals new to spirits study. This qualification offers a hands-on introduction to the world of spirits.  You will explore the main styles and types of spirits through sight, smell and taste in order to develop an understanding of the key factors affecting flavours and aromas.

What will you learn?

The basic principles of spirit production

• The main types and styles of spirits.
• How to serve spirits
• Factors affecting the flavour of spirits
• How to describe spirits using the WSET Level 1 Systematic Approach to Tasting Spirits (SAT)

Upon successful completion you will receive a WSET certificate and lapel pin.

WSET LEVEL 1 AWARD IN SPIRITS – ONLINE

Cost:  $425 + HST
Duration:  4 weeks
Instructional hours: 9
WSET Textbook and Study Guide will be available completely online
PREREQUISITE:  None
Course Specification – LINK

Program AVAILABILITY

*There will be no registrations taken past the Registration Deadlines posted.

REGISTER NOW!
Course Runs:  January 6 to February 2, 2025
Registration Deadline:  December 13, 2024 (by 1 pm)
Examination Date:  February 17, 2025
Registration Time:  5:30 pm EST
Course Code: O1SP2503APP

REGISTER NOW!
Course Runs:  March 10 to April 6, 2025
Registration Deadline:  February 28, 2025 (by 1 pm)
Examination Date:  April 21, 2025
Registration Time:  5:30 pm EST
Course Code: 01SP2504APP

REGISTER NOW!
Course Runs:  May 12 to June 8, 2025
Registration Deadline:  April 26, 2025
Examination Date:  June 23, 2025 (by 1 pm)
Registration Time:  5:30 pm EST
Course Code: O1SP2505APP

REGISTER NOW!
Course Runs:  July 14 to August 10, 2025
Registration Deadline:  July 4, 2025 (by 1 pm)
Examination Date:  August 25, 2025
Registration Time:  5:30 pm EST
Course Code: O1SP2506APP

ABOUT THE COURSE

This is a beginner level course for those starting a career in the spirits industry or enthusiasts wishing to explore spirits for personal interest. You will build your confidence within the spirits industry, making cocktails, reading a drinks list or stocking.

Brock University offers online WSET courses through WSET’s Online classroom platform allowing you to study alongside your peers under the guidance of a dedicated WSET educator. The Level 1 Award in Wines provides a hands-on introduction to the world of wine.  You’ll explore the main types and styles of wine through sight, smell and taste, while also gaining the basic skills to describe wines accurately and make food and wine pairings.  The course is based around a 4-week, 7 module online learning program with educator support available for this time. The course modules should be followed in order, but students are free to complete the modules at their own pace during this 4-week window. Again, there are no set times to log into the course, however, your online course instructor may schedule weekly/virtual chats. These are not mandatory but are there to help reinforce learning outcomes.  The course material will take about 6 hours in total to complete plus revision time.

The course prepares you for WSET qualifications and they are guided by a WSET educator. You can contact the educator any time for the duration of the scheduled course, should you have any questions. Each week includes a series of independent and/or group activities to help students understand the differences between spirit types and styles.

All study materials are included in the online course. Regular access and participation in the course online activities is essential for this mode of study.

Students are advised to taste a range of spirits during their studies although it is not mandatory for this course. View the WSET Level 1 Award in Spirits specification for more information about the spirits for tasting and the course.  It is the responsibility of the student to source any tasting samples, the cost is not included in your course fee.  Students can post their tasting notes in the Online Classroom for review by the educator.

You’ll learn:

• The main types and styles of spirits
• The basic principles of spirits production
• How to serve spirits and cocktails
• Factors affecting the flavour of spirits
• how to describe spirits using the WSET Level 1 Systematic Approach to Tasting Spirits® (SAT)

EXAMINATION:  Please refer to the posted Examination Date to confirm when you will take your examination online by remote invigilation.  The examination consists of a 30-question multiple-choice exam.  55% is required to achieve a pass, successful candidates will receive a WSET certificate and lapel pin and will be able to use the associated WSET certified logo.

To take your examination online by remote invigilation you will need:
• One device with a webcam and microphone to take your exam on such as a laptop or MacBook
• Plus, one device to record you taking the exam: a smart phone or tablet.

Examinations may also be taken in person, please contact Barb Tatarnic at btatarnic@brocku.ca

Unsuccessful candidates may re-sit their examination, but a Re-Sit Fee will be assessed:  $150 plus HST (contact btatarnic@brocku.ca to book)

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COURSE REFUND POLICY:  A full refund can be issued (less a $50 processing administration fee) any time before the posted ‘Registration Deadline’ for the course. All refund requests must be made in writing before the posted ‘Registration Deadline’ by email to btatarnic@brocku.ca.  NO REFUNDS can be issued after the posted ‘Registration Deadline’.

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

__________________________________________________________________________________________________________

for registered students prior to September 1, 2022 only –

Please contact Barb Tatarnic at btatarnic@brocku.ca to secure your examination date.

WSET LEVEL 2 AWARD IN SPIRITS (in-person)

COURSE AVAILABILITY

Contact btatarnic@brocku.ca for course availability dates or to be placed on a wait list for notification.

ABOUT THE COURSE

Prerequisite:  We recommend WSET Level 1 Spirits be taken however it is not a prerequisite.

This specialized spirits course has been developed to provide in-depth knowledge of Vodka, Rum, Gin, Whiskies and Liqueurs.  This qualification is ideal for anyone in the drinks industry – Sales reps, LCBO, bartenders and trade employees working with a variety of spirits, answering customer queries and making informed selections of spirits or those simply with a fascination for spirits wishing to learn more.

You’ll learn about the production methods and characteristics of the main spirit categories while also exploring key brands and the use of spirits in cocktails.

What you’ll learn:

• How production methods affect the characteristics of spirits and liqueurs.
• The characteristics of the principal international spirits and liqueurs.
• How to describe spirits using the WSET Level 2 Systematic Approach to Tasting Spirits (SAT)

Assessment is by a closed-book exam of 50 multiple-choice questions delivered online by remote invigilation.  With the successful completion of your examination, you will receive a WSET Certificate and lapel pin and will be able to use the associated WSET Certified logo.

REFUND POLICY:  A full refund can be issued (less a $50 processing administration fee) any time before the posted ‘Registration Deadline’ for the course. All refund requests must be made in writing before the posted ‘Registration Deadline’ by email to btatarnic@brocku.ca.  NO REFUNDS can be issued after the posted ‘Registration Deadline’.

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

EXAMINATION:  Your final examination is included in the cost of your course. Assessment is by a closed-book exam of 50 multiple-choice questions delivered online by remote invigilation.  With the successful completion of your examination, you will receive a WSET Certificate and lapel pin and will be able to use the associated WSET Certified logo.

Unsuccessful candidates may re-sit your examination but a Re-Sit Fee will be assessed:  $150 plus HST (contact btatarnic@brocku.ca to book)

WSET LEVEL 2 AWARD IN SPIRITS – ONLINE

Cost:  $745.00 + HST
Duration: 5-week online course
Prerequisite:  None
Course Delivery: This qualification has a minimum of 27 hours of study time.  This includes:
– 14 hours of course delivery with a WSET online Course Provider
– 12 hours on preparation and review
– 1 hour examination
Course textbook/study pack will be couriered the week prior to the posted course start date
Course Specification – LINK

COURSE AVAILABILITY

*There will be no registrations taken past the Registration Deadline posted.

REGISTER NOW!
Course Runs:  January 20 to February 23, 2025
Registration Deadline:  January 10, 2025 (by 1 pm)
Examination Date:  March 10, 2025
Examination Time:  5:30 pm EST
Course Code: O2SP2504APP

REGISTER NOW!
Course Runs:  March 17 to April 20, 2025
Registration Deadline:  March 7, 2025 (by 1 pm)
Examination Date:  May 5, 2025
Examination Time:  5:30 pm EST
Course Code: O2SP2505APP

REGISTER NOW!
Course Runs:  May 12 to June 15, 2025
Registration Deadline: May 2, 2025 (by 1 pm)
Examination Date:  June 30, 2025
Examination Time:  5:30 pm EST
Course Code: O2SP2506APP

REGISTER NOW!
Course Runs:  July 7 to August 10, 2025
Registration Deadline:  June 27, 2025 (by 1 pm)
Examination Date:  August 25, 2025
Examination Time:  5:30 pm EST
Course Code: O2SP2507APP

MORE DATES WILL BE ADDED AS THEY BECOME AVAILABLE. If you are interested in registering for this course, please email ccovi@brocku.ca to be placed on the waitlist.

ABOUT THE COURSE

This specialized program in at the intermediate level for those entering a profession in the industry as well as for enthusiasts who wish to broaden their knowledge in a structured way. You’ll learn about the fundamental production methods, principal raw materials and how they are used to make key spirit styles. You’ll also explore the key practices and principles of serving spirits and the use of spirits in cocktails. WSET Level 1 Award in Spirits is not a prerequisite to take WSET Level 2 Award in Spirits.

This course is based around a 5-week, 6-module online program with a recommendation of 6 hours study per week to cover the online activities and read the relevant chapters in the textbook. The course follows a weekly structure, but it allows the student to work ahead or catch up on the activities and forums. There are no set times to log into the course.  However, your online course instructor may schedule weekly/virtual chats.  These are not mandatory but are there to help reinforce learning outcomes. Regular access and participation in the course online activities is essential for this mode of study.

The course prepares you for the WSET qualification and you are guided by a WSET educator. You can contact the educator any time for the duration of the scheduled course, should you have any questions. Each week includes a series of independent activities to help you to understand the key styles of spirits and how they are made.

You are advised to taste a range of spirits during your studies although it is not mandatory for this course. A list of recommended tasting samples can be found in the Course Specification. Please note that it is your responsibility to source these spirits samples and the cost is not included in the tuition fee. You can post your tasting notes in the WSET Online Classroom for review by the educator.

WSET Level 2 Award in Spirits covers the main categories of spirits and liqueurs and examines the influences of production methods on the different styles available in each category, building on the introductory knowledge gained from the WSET Level 1 Award in Spirits. Throughout the course, you’ll develop analytical tasting skills while exploring the use of spirits in cocktails.

Learning Outcomes:

– How to taste and describe spirits using the WSET Level 2 Systematic Approach to Tasting Wine® (SAT)
– Understand the production methods of spirits and the factors that affect a spirit’s style.
– Understand labelling.
– Understand and identify key characteristics of spirits.
– Understand how the principal types of flavoured spirits and aromatised wines are produced and labelled and be able to describe their key characteristics.
– Know the principles used to create a balanced cocktail and name some core cocktail families

EXAMINATION:  Please refer to your course confirmation to see your posted Examination Date.  This will confirm when you will take your examination online by remote invigilation.  The examination consists of a 50-question multiple-choice exam.  55% is required to achieve a pass, successful candidates will receive a WSET certificate and lapel pin and will be able to use the associated WSET certified logo.

To take your examination online by remote invigilation you will need:
• One device with a webcam and microphone to take your exam on such as a laptop or MacBook
• Plus, one device to record you taking the exam: a smart phone or tablet.

Examinations may also be taken in person, please contact Barb Tatarnic at btatarnic@brocku.ca

Unsuccessful candidates may re-sit their examination, but a Re-Sit Fee will be assessed:  $150 plus HST (contact btatarnic@brocku.ca to book)

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COURSE REFUND POLICY:  A full refund can be issued (less a $50 processing administration fee) any time before the posted ‘Registration Deadline’ for the course. All refund requests must be made in writing before the posted ‘Registration Deadline’ by email to btatarnic@brocku.ca.  NO REFUNDS can be issued after the posted ‘Registration Deadline’.

Accommodation can be made to move a registrant to a different Course Start Date only IF that request is made in writing by email and confirmed by CCOVI prior to the posted ‘Registration Deadline’ of the original course. Please contact btatarnic@brocku.ca for questions.

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for registered students prior to September 1, 2022 only –

Please contact Barb Tatarnic at btatarnic@brocku.ca to secure your examination date.

COURSE AVAILABILITY

Cost:  $500 + HST
Duration:  5 weeks
Instructional hours:  20
Course includes the textbook, Wine Appellations of Ontario – An Introductory Course for Wine Knowledge.

Next course will run January 27 to March 2, 2025: REGISTER NOW!

This course will be offered in Late Spring of 2025 as well. Please email ccovi@brocku.ca to be notified when registration for this offering opens.

Course is offered asynchronously (may be completed at your own time) with several, optional, live, online sessions. Online sessions will feature tastings with your instructor and an opportunity to discuss the course content, ask questions, and network. Live sessions will be scheduled at various times once the course starts to fit best with participants’ schedules.

If the published date(s) don’t work for you – Email ccovi@brocku.ca to be placed on the waitlist for next availability.

HELP TO COVER REGISTRATION COSTS?

1. Ontario Student Assistance Program (OSAP).  Go to OSAP Policy for details and the weblink to apply.
2. Canada-Ontario Job Grant (COJG).  Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to:  Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact ccovi@brocku.ca for the ‘Canada Revenue Agency number’ needed on your application.

If you would like to be placed on the Wait List for the next offering of this course please email ccovi@brocku.ca

ABOUT THE COURSE

Welcome to the first fully integrated online course in Ontario wine. From wine enthusiasts to anyone working in a winery, restaurant or retail sales, the Certification in Ontario Wine is the first online course of its kind that will remove geographical barriers for those looking for a formal introduction to Ontario wine. The program includes not just one level of certification but 3:

• Certification through CCOVI, Brock University; and the following certifications if not already taken:
• Certification through the Ontario Wine Appellation Alliance (OWAA) this is the authority that overseas VQA.
• Ontario Craft Wineries (OCW)

Duration: 5 week online study.
Approximately 4 hours of study per week. The course has no fixed study times so that students may plan their studies to suit your own schedule. Three hours per week asynchronous online lecture, videos, forums. The program utilizes an interactive online format. Plus one hour per week synchronous session, schedule at various times convenient for those working with other obligations. These virtual sessions are optional and will be used to review the week’s material. Learners are also encouraged to post their tasting notes for review during this time. It is assumed that students have basic computer literacy, internet navigation skills and a reasonable standard of written and spoken English.

Learning Outcomes:

• Achieve foundational competencies in content related to the wines of Ontario including an understanding of cool climate viticulture; cool climate winemaking; appellation systems and their impact.
• Effectively communicate the meaning and value of the Vintners Quality Alliance (VQA).
• Effectively communicate the wine styles grown in Ontario.
• Develop skills related to the critical sensory assessment of Ontario wines.
• Understand the basic components of wine and their impact on wine quality and wine style.
• Understand and demonstrate the history of the Ontario wine industry.
• Select with confidence appropriate Ontario wines for purchase and/or suggest a selection of Ontario wines to customers/clients.
• Understand food and wine pairing strategies.

Details:
Registrants are provided with the text, Wine Appellations of Ontario – An Introductory Course for Wine Knowledge. Tastings are an important component of the course. Students are expected to taste as part of their online activities (cost of wine is not included in the registration fee).

Students will also participate in the Level 1 in Ontario VQA Wine Appellations program. A webinar consisting of a 1 hour high-level overview of the Ontario wine appellations (what they are, how they were set up and regulated), climate, soil, growing conditions, etc. followed by a short examination. Certification will be from the Ontario Wine Appellation Authority (if not already taken)

Assessment for the course is ongoing and is based on quiz completion, forum participation and completion of other activities throughout the course.

Upon successful completion candidates are granted certification through the Cool Climate Oenology and Viticulture Institute at Brock University. In addition, registrants can then elect to write the Ontario Craft Wineries Certification (if not already completed).

Course Summary:

Duration of course: 5 weeks online study.
It is assumed that students have basic computer literacy, internet navigation skills and a reasonable standard of written and spoken English.

Method of study: The course utilizes BrightSpace, Brock University’s Learning Management System to allow students to study alongside their peers under the guidance of a CCOVI tutor. Each week includes a series of online group activities to help students gain understanding of the wines of Ontario.

Study materials: Upon receipt of course fee students will be provided with the text, Wine Appellations of Ontario – An Introductory Course for Wine Knowledge. Fourth Edition by Dave Larocque, Wine Culture for the Wine Council of Ontario. Wine Council of Ontario, 2015.

Study program: The course is based around a 5-week structured online program of approximately 6 hours of study per week. However, the course has no fixed study times, so students may plan their studies to suit their own schedule.

Tastings: Tastings are an important component of the course. Students are given a list of general styles which students will need to taste as part of their online activities. Cost of wine(s) is not included in course tuition. System requirements: As this course is taught online students will require access to a computer (recommended) and/or HTML5 compatible mobile or tablet with the following minimum requirements: Internet Explorer 9, Firefox 25.0, Safari 6, Chrome 30.0 or other HTML5 compatible web browser with Javascript and cookies** enabled. Adobe Reader XI or equivalent Internet access (broadband recommended)

Week 1: Course Introduction and Introduction to the World of Wine

• A foundational introduction to the Ontario wine industry and a sense of place from a global perspective

Week 2: Origins of the Ontario Wine Industry, Appellation Systems and the Vintner’s Quality Alliance of Ontario

• History of Ontario wine.  The meaning and value of the VQA.

Week 3: Viticulture, Winemaking and Wine Styles

• Foundations in grape growing and winemaking, Ontario varietals and styles.
• Ontario’s VQA Wine Appellations, DVA’s, certification process and regulatory body to ensure authentic wines of origin.

Week 4: Critical Sensory Assessment of Wine

• Ontario benchmark varietal wines.

Week 5: Understanding the relationship of food and wine Certification.

• Increased confidence in Ontario wines, introduction to food and wine. Value of buy local.

Three Levels of Certification in ONE Cool Course!

CCOVI, Brock University – once you have completed the course, all successful participants will receive a certificate from CCOVI, Brock University. (Pass: 50 to 69%; Pass with Merit: 70 to 89%; Pass with Distinction: 90% or better).  

Ontario Wine Appellations Authority (OWAA) – once you have completed the OWAA Level 1 Ontario Wine Appellations webinar registrants may complete the online examination (if not already taken). Successful candidates will be given an E-Certificate if the registrant receives 80% or better on the multiple-choice examination.  OWAA is the authority that oversees Vintners Quality Alliance (VQA) in Ontario.

Ontario Craft Wineries (OCW) – Course registrants may take the additional certification through Ontario Craft Wineries (if not already taken).  This online examination consists of 50 multiple-choice questions with one hour to complete.  A Certificate of Merit is issued if the registrant receives 86% or better and is sent directly by OCW.

Please NOTE that there is no reduction in overall course fee if any of the above are not taken.

COURSE AVAILABILITY

Cost:  $425 + HST
Duration:  9 weeks
Instructional Hours:  27

NEXT COURSE:  October 8 to December 3, 2024

Handouts, wine, use of glassware are all included.

The next course will run October 2024.  Want to be notified on next course dates?  Email ccovi@brocku.ca for notification!

ABOUT THE COURSE

A special interest course focused on the tasting of wines from Canada and around the world.

Learn and improve your skills at distinguishing among wine varietals such as Chardonnay, Riesling, Merlot, Pinot Noir and Cabernet Sauvignon.

*This course may be used as a prerequisite for entrance into some Sommelier programs.

• Course runs each fall from 7-9 pm. Duration: 9 weeks

 

Rules for Refunds are as follows:
Cancellation requests must be received by email to CCOVI@brocku.ca
Cancellations received prior to the posted Registration Deadline will be refunded 100% less a $50 administration fee.  Cancellations received after the posted Registration Deadline are non-refundable; however, substitutes from the same organization are welcome.

COURSE AVAILABILITY

The next course will run January 22 to March 19, 2025.  Wednesday evenings starting at 7 pm.

Cost:  $425 + HST

REGISTER NOW!

ABOUT THE COURSE

A special interest course designed to deepen and refine your wine tasting skills.  Discover the major wine regions of the world as you learn and taste wines from historic Old World regions as well as our emerging New World.  Develop your palate as you become familiar with wines and the viticultural areas in which they are grown.

Wines covered include Italy, France, Germany, South Africa, Spain, Portugal, New Zealand, Australia, Chile, Argentina and Canada.

Rules for Refunds are as follows:
Cancellation requests must be received by email to CCOVI@brocku.ca
Cancellations received prior to the posted Registration Deadline will be refunded 100% less a $50 administration fee.  Cancellations received after the posted Registration Deadline are non-refundable; however, substitutes from the same organization are welcome.

Program Availability

Cost:  $595 plus HST

Course dates: February 24th to April 11th –>  REGISTER NOW

Online asynchronous with optional, live, online weekly meetings with the instructor on Tuesdays from 3:30 to 5:00 pm Eastern. Sessions are recorded for later, asynchronous viewing for those unable to attend.
Instructional Hours: 21 (approximately 3 hours per week)

Registration are limited to ensure the best possible learning experience.

About the Course

This course provides a general overview of viticulture and its practical application in the vineyard. The organization of the course focuses on three interacting elements that impact grape quality: the site, the grapevine, and the grower. Topics include: site selection, grapevine biology, canopy management, integrated pest management, identifying nutrient deficiencies in the vineyard and basic grape growing economics.

The course is delivered online using Brock University’s Learning Management System, BrightSpace. The course is asynchronous, meaning participants can work through the material on their own time. There will be weekly live sessions in the evening for students to engage with each other and the instructor through questions and discussion.

The course is open to everyone, from those with a general interest in how grapes are grown, to those who have or are planning to plant a vineyard. It is also appropriate for entry-level or non-viticulture members of the grape and wine community looking for a solid foundation in grape growing and certification through CCOVI at Brock University.

Program Availability

This course will run April 14 to June 20, 2025 –> REGISTER NOW

10 weeks of instruction.
Approximately 40 instructional hours.
Exam scheduled for June 23rd from 7 to 9 pm Eastern.
Cost:  $1,595 plus HST
Online asynchronous with optional, virtual meetings on Mondays from 7 to 9 pm Eastern. Live sessions are recorded for later asynchronous viewing for those unable to attend.

Registration is limited to ensure the best possible learning experience.

There are 2 potential avenues for funding to cover your registration fee:

1. Ontario Student Assistance Program (OSAP).  Go to OSAP Policy for details and the weblink to apply.
2. Canada-Ontario Job Grant (COJG).  Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to :  Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact ccovi@brocku.ca for the ‘Canada Revenue Agency number’ needed on your application.

Click here for a detailed course description

About the Course

For wine enthusiasts and those in the grape and wine industry looking for an engaging new learning opportunity here is the first course of its kind from an accredited institution in Canada. Foundations in Winemaking is an online course for all experience levels and educational backgrounds. Join us for a unique online opportunity to learn directly from winemakers, researchers, and industry leaders in a 10-week modular learning approach.

Foundations in winemaking will provide an in-depth introduction to wine production. Participants will gain an understanding of the key skills and knowledge necessary to make wine, from receiving grapes to packaging the final product. The 10-week online course takes a multi-faceted approach to the topic of winemaking with videos, readings, and additional resources to explore the winemaking decisions that affect the quality of the final wine. The weekly live sessions will review the week’s material and provide a space for questions and discussions. Several of the live sessions will also feature guest speakers such as winemakers working in the industry, to answer your questions. Topics include winery equipment and processes, fermentation chemistry and microbiology, wine styles, and regulations.

The course is open to everyone, from those with a general interest in how wine is made, to home winemakers and entry-level or non-production members of the grape and wine community looking for a solid foundation in winemaking and certification through CCOVI at Brock University. Successful registrants will receive certification from the Cool Climate Oenology & Viticulture (CCOVI), Brock University.

Registrants will receive as part of their registration fee a Winemaking Kit, Faults Kit and a Wine Sensory Kit of commercial wines.

Program Availability

This program is not currently scheduled. Please email ccovi@brocku.ca to be placed on the waitlist and notified once this program is scheduled to be offered.

Cost:  $1,200 plus HST
Registration is limited to 12 registrants for the best possible learning environment.

Instructional time: 24 Hours

Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to :
Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact ccovi@brocku.ca for the ‘Canada Revenue Agency number’ needed on your application.

About the Course

Skills and experience with sensory evaluation is essential for wine enthusiasts, commercial winemakers, and those involved in the marketing and sales and service of wine. This advanced course in our winemaking series aims to provide students with the knowledge and experience to become a sensory evaluation expert.

Wine Flavour and Sensory Practices provides a general overview of sensory science and how it can be applied in the grape and wine industry. Familiarity with concepts such as recognition and identification thresholds, psychological biases, and genetic variation in human perception will give the student a better understanding of the range and diversity of sensory experience with wine in the general population. As well, through specific exercises, learners will gain insight into their own psychological and biological perceptions of wine. The range and use of sensory testing in the grape and wine industry will be explored with an emphasis on product development and consumer insight. Common faults will be explored in detail including their identification, source, and prevention. The concept of rejection threshold will be discussed in the context of wine faults.

This course is designed to be taken by those who have finished the Foundations in Winemaking course or those with some experience with wine production or sales. A basic understanding of wine appreciation is required.

After completing this course, learners will:

• Understand how psychology and biology impact the sensory perception of wine
• Understand the basis of sensory science and its application in the wine industry
• Explore the range and sources of flavour-active compounds in grape and wine
• Know the source, prevention, and remediation of common wine faults
• Be able to recognize common wine faults in concentrations normally found in wine

Successful registrants will receive certification from the Cool Climate Oenology & Viticulture Institute (CCOVI), Brock University.

Cancellations and Refunds

Cancellation requests must be received by email to CCOVI@brocku.ca

Cancellations received a minimum of 10 working days prior to the program start date will be refunded 100% minus a 5% processing fee.

Cancellations received 5-10 working days prior to the program start date will be refunded 50% minus a 5% processing fee.

Cancellations received less than 5 working days prior to the program start date are non-refundable; however, substitutes from the same organization are welcome.

Program Availability

No current course offerings are available.

Contact ccovi@brocku.ca to be placed on the waitlist and notified when this course is scheduled.

Cost:  $1,200 plus HST
Registration is limited to 12 registrants for the best possible learning environment.

Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to :
Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact ccovi@brocku.ca for the ‘Canada Revenue Agency number’ needed on your application.

About the Course

Registrants will receive expert training in chemical and microbiological laboratory methods of wine analysis. The majority of time will be spent in a practical laboratory setting, learning the methods for determining common wine chemical parameters, such as pH, TA, VA, and ethanol. Students will be evaluated on their ability to complete these methods independently at the end of the class. Topics covered in lecture portions of the class include: types and theories of analysis, evaluating accuracy and precision, method validation, and sampling techniques.

Course fee includes: Lab training manual, lab coat, course binder with slides, coffee breaks and light lunches, and parking.

Cancellations and Refunds

Cancellation requests must be received by email to CCOVI@brocku.ca

Cancellations received a minimum of 10 working days prior to the program start date will be refunded 100% minus a 5% processing fee.

Cancellations received 5-10 working days prior to the program start date will be refunded 50% minus a 5% processing fee.

Cancellations received less than 5 working days prior to the program start date are non-refundable; however, substitutes from the same organization are welcome.

Our students are very important to us. We endeavor to assist all of our students in courses across all areas within CCOVI’s Professional and Continuing Education programs.  We will work hard to resolve any course related issues to the best of our ability as quickly as possible.  On occasion the process may take longer, we operate with a lean team and appreciate your patience and trust that we will work to find an amicable solution quickly.

Internal Complaints procedure (does not include WSET):

Please submit your complaint by email to:  ccovi@brocku.ca
Please provide us with:  Your course name; contact details (including email address & telephone number); specific details of the complaint.

Your complaint will be acknowledged and a final response within 20 working days of the logged complaint. If we are unable to provide you with a final response within this time frame, you will be provided with an update including any further information needed to clarify the complaint.

WSET complaints procedure:
As your WSET Program Provider we are committed to finding a resolution to your complaint without prejudice.  Your complaint will also be kept confidential.  Please email your complaint to ccovi@brocku.ca

Steps:
Your Email ‘Subject’ line should read:  Complaint – (then indicate your course name and number).  The body of your email should include your course name; your contact details (including full name, email address & telephone number); and the specific details of the complaint.

Your complaint will be dealt with by the Manager of Continuing Education within 20 working days of your complaint submission. If we are unable to provide a final response within 20 working days you will receive an update including any details of further information needed or when you can expect your final response.

If more than 6 weeks has passed, or you are dissatisfied with the final response, you can log a complaint with WSET’s quality assurance team – qa@wsetglobal.com  WSET’s quality assurance team typically responds within 10 business days.