Advanced WSET Level 3 in Wines Standing:
Although there is no prerequisite for WSET Level 3 Award in Wines CCOVI recommends WSET Level 2 Award in Wines is taken or an equivalent level of wine knowledge. Standard practice for those without WSET Level 2 Award in Wines is an “Entrance Test” administered by CCOVI. The entrance test will be used to demonstrate equivalent level of knowledge attained through WSET Level 2 in Wines. Upon successful completion you will gain admission to WSET Level 3 in Wines however this does not entitle the candidate to certification at the WSET Level 2 Award in Wines level.

Please email Barb Tatarnic, Manager of Continuing Education for confirmation and to set up an Entrance Test – [email protected]

REGISTRATION (In-Person and Online):  Students must register by or before the Registration Deadline posted.  Registration requests received past the due date posted cannot be accepted.  WSET course packages for Level 2 and above will be posted to paid registrants on or just after the posted Registration Deadline date.  WSET Level 1 course materials are completely online.  Go to the Course Listing page for details.
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COURSE WITHDRAWAL POLICY:
(In-Person and Online) – Requests must be received in writing by email to [email protected] any time prior to the Registration Deadline date posted for your course in order to receive refund of tuition less $50 processing administration fee. Withdrawal after the Registration Deadline date posted for your course – NO refund. Please note all course materials are paid upon registration and are also non-refundable.  There are no refunds once a course begins.

There may be occasion, due to unforeseen circumstances, that we may need to postpone or reschedule a course (typically In-Person courses).  Alternate dates will be communicated to registered candidates but if this is not acceptable a full refund (less any material costs already supplied) will be issued.

CCOVI may also allow medical or personal exceptions on a case-by-case basis. Please contact [email protected] if this applies to you.

Refunds are not granted for course no-shows.

(Online) – Once a course begins registrants cannot move to a different course offering.

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EXAMINATION WITHDRAWAL POLICY:

(In-Person) – Examination date is fixed to the course you have registered for. Refer to your course registration and mark your calendar.

If you do not attend your scheduled examination, you are considered a ‘no-show’ and will be charged a Re-Sit fee.  Please refer to the appropriate course for the applicable Re-Sit fee in order to rebook your examination.

Requests to change your in-person examination must be received by email to [email protected] a minimum of 15 working days prior to your scheduled examination date and will be dependent on the course level (1, 2 or 3) and subject to availability.

(Online by Remote Invigilation) – Registrants are given a course examination date upon registration.  Registrants are emailed details on their examination approximately 10 working days prior to the examination date.  Online examinations by remote invigilation cannot be changed without notification to by email to [email protected] a minimum of 6 working days prior to your exam without incurring a resit fee (see Resit Fees below).

(In-Person OR Online) – Unsuccessful candidates may re-sit their examination – please refer to the appropriate course for applicable Re-Sit fee.
Contact [email protected] to book.

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For further information contact Barb Tatarnic, WSET Program Provider and CCOVI Continuing Education Manager – email: [email protected]

Examination ‘Resit’ Fees Policy

Unsuccessful candidates or no-shows may re-sit the examination but will be assessed a “Re-sit” fee. this fee must be paid in advance of your examination and is non-refundable once confirmed.

Level 1: $150
Level 2: $150
Level 3: $175 (written) and $175 (tasting)

*Costs are subject to change, confirm by connecting with Barb at [email protected]

Privacy Statement Policy

CCOVI, Brock University collects the following personal information with the sole purpose of providing courses and certification in wine and spirits education.

WHAT PERSONAL INFORMATION DO WE COLLECT?

• Name
• Mailing address
• Telephone
• Email
• Date of birth

WE NEED THIS INFORMATION IN ORDER TO:

• Complete WSET student registration for courses and examinations.
• Mailing of course study packs as well as certificates and pins for our students.

Any health information shared with CCOVI for Reasonable Adjustments and Special Considerations will be passed on to WSET and handled in accordance with WSET’s policy.

Reasonable Adjustments Policy

CCOVI, as a Program Provider of the WSET, will seek to assess any student to ensure they are not disadvantaged.

A Reasonable Adjustment is put in place to help reduce the effect of any disability or difficulty that may place the candidate at a disadvantage in an assessment situation.  Reasonable adjustments are approved by WSET and must be approved before the assessment activity takes place.  This will result in an agreement to give the student access to the qualification and takes into consideration during the assessment of the student’s work (as approved by WSET).

Reasonable adjustments may include:

• Allowing a candidate extra time to complete their examination or activity;
• Adapting materials, (for example:  large print);
• Re-organizing the assessment room based on candidate needs.

How to Apply for a Reasonable Adjustment?

Students should contact Barb Tatarnic a minimum of 25 working days prior to the posted examination date.  Email:  [email protected]

CCOVI will then identify, at the time of the student’s enrolment, any special considerations that require a reasonable adjustment.  CCOVI must submit the Reasonable Adjustment Application Form along with supporting evidence (provided by the candidate) to WSET a minimum of 20 working days prior to the examination date (WSET Level 1-3).  To be clear, CCOVI must receive your request a minimum of 25 working days in order to give CCOVI the appropriate time to get the paperwork and supporting documents from the student submitted to WSET within the 20-working day deadline.

Any Reasonable Adjustment for the examination will be discussed between CCOVI’s Examinations Officer and WSET on a case-by-case basis.  WSET reserves the right to seek the advice of independent agencies as appropriate before coming to a decision.  Reasonable Adjustments are approved by WSET.

CCOVI will keep records of any reasonable adjustments applications.

Special Consideration Policy 

Special consideration is any adjustment given to a student who has temporarily experienced an illness or injury, or other event outside of their control at the time of the exam that significantly affects their ability to take the exam or their ability to show their knowledge and understanding in the assessment. Special consideration is only for things that happen immediately before or during an exam that have a material impact on your, the student’s, ability to take the exam or on your performance.

To be eligible for special consideration, you must have completed the whole course and would have been fully prepared if not for the temporary illness, injury or other uncontrollable event. A special consideration may be for an individual (e.g. a student
becomes ill the day of the exam) or a group of students (e.g. an exam is interrupted by a natural disaster).

You may be eligible for special consideration if:

• Your performance on the exam is adversely affected by an event outside of your control. This may include temporary illness, temporary injury, bereavement or exam room conditions;
• Reasonable adjustments which were agreed in advance of the exam proved inappropriate or inadequate;
• The application of special consideration would not make a passing result and certificate misleading about the student’s ability to satisfy the qualification’s assessment criteria.

How to Apply for Special Consideration?

If you have taken an exam, or your exam is immediately approaching, and you feel that you have a temporary injury or illness, or other uncontrollable event that has interfered with your ability to complete your exam, please contact Barb Tatarnic at [email protected] as soon as possible or within 2 working days of the effected exam. Barb will provide you with a Special Consideration Application Form, which must be completed and returned with supporting documentation within 4 working days after the effected exam. There is a short lead time for submission of a request in order to factor in WSET deadlines. The information you submit will be shared with WSET and will be handled under WSET’s Privacy and Data Protection Policy.

If there has been serious disruption during an exam affecting a group of students, CCOVI, Brock University will submit a detailed report of the circumstances and candidates affected to WSET to request a special consideration.

CCOVI, Brock University will keep records of all applications for special consideration.

Conflict of Interest Policy

As an APP, CCOVI at Brock University is required to identify to WSET and assist in managing or monitoring actual, potential and perceived conflicts of interest (‘Conflicts of Interest’) involving both APP staff and students. This policy complements WSET’s conflicts of interest policy and works to safeguard the integrity of WSET qualifications and promote confidence in WSET and CCOVI, Brock University processes and procedures as they apply to WSET.

This policy applies to all WSET staff and students and to any individual acting on behalf of WSET at CCOVI, Brock University.

A Conflict of Interest exists where an individual has interests or loyalties that could adversely influence their judgement, objectivity or loyalty to WSET or CCOVI, Brock University when conducting activities associated with WSET qualifications.

Examples of Conflicts of Interest include:

• The assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
• The moderation of assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
• The undertaking of a WSET qualification by any individual employed by an APP;
• The invigilation of a WSET assessment by any individual involved in the delivery of training leading to the assessment;
• The coaching of candidates by any individual involved in the assessment of candidate scripts;
• The employment by an APP of individuals engaged in the delivery of taught programmes or in the role of Internal
  Assessor in another APP;
• The investigation of a non-compliance incident by someone who is unable to act impartially.

Some of these Conflicts of Interest are manageable and therefore acceptable. For example, if family member of one of CCOVI’s educators or APP staff takes a qualification and exam through CCOVI, or when an employee of CCOVI, or of the WSET, takes a WSET qualification through CCOVI, we can notify WSET in advance and work with them to put in place measures to maintain the integrity of the exam.  Some Conflicts of Interest are not manageable and are not acceptable. For example, no mitigation efforts overcome the conflict created when a single individual serves as the educator and exam officer of an exam for a family member where an external invigilator is not available.

Any staff member or student of CCOVI who becomes aware of a Conflict of Interest must inform Barb Tatarnic at [email protected] as soon as possible. Barb Tatarnic will inform the WSET of the possible conflict of interest and will work with WSET to put any protective or mitigating measures in place to manage the conflict on a case-by-case basis. If WSET and CCOVI determine the conflict is not manageable, Barb Tatarnic will inform any impacted APP staff or students.

Please note that the failure to declare a conflict of interest may have consequences for the student or CCOVI because we are required to report conflicts to WSET.

Diversity and Equality Policy

Brock University has extensive policies and procedures for Human Rights and Equity on campus – LINK

Please contact Barb Tatarnic at [email protected] for questions or concerns.

Malpractice and Maladministration Policy

Both CCOVI and WSET have policies and procedures in place to protect WSET students and safeguard the integrity of WSET qualifications. CCOVI ensures compliance with WSET’s policies through this Malpractice and Maladministration Policy, which gives a framework for both us and you to identify, report and manage potential malpractice or maladministration.  Non-compliance with CCOVI or WSET Policies and Procedures can fall into two distinct, but related, categories:
1. Maladministration, where the non-compliance is generally unintentional, or the result of mistakes, carelessness, inexperience or poor processes; and
2. Malpractice where the non-compliance is intentional or the result of a negligent or reckless action without consideration of the consequences of the action.

Context is important and the line between maladministration or malpractice is not always clear: for example, maladministration incidents may become malpractice (e.g. if you fail to implement corrective measures, repeat the same or similar incident, or attempt to misrepresent or hide information during an investigation); or there may be mitigating factors that turn potential malpractice into maladministration. Though malpractice and maladministration are distinct concepts, they can shade into one another. Malpractice and maladministration are always case, context and fact specific. Both APPs and students can commit malpractice and maladministration.  There are many ways that malpractice or maladministration could occur, including new ways we have not seen yet. But some examples of malpractice or maladministration include:

APP malpractice:
– Failure to adhere to WSET Policies and Procedures;
– Failure to follow WSET requirements for course delivery or exam regulations;
– Failure to follow WSET’s candidate registration and certification procedures;
– Late student registrations;
– Fraudulent claim for certificates/fraudulent use of certificates/reproduction or forgery of certificates;
– Withholding critical information from WSET quality assurance;
– Insecure storage of exam materials;
– Revealing or sharing confidential exam materials with candidates ahead of an exam;
– Intentional attempts to manipulate exam results so that they do not reflect the candidate’s actual exam performance;
– Issue of incorrect exam results/failure to issue results to students in a timely manner;
– Failure to timely respond to WSET.
– Unauthorized reading/amendment/copying/distribution of exam papers;
– Failure to report changes in APP ownership/personnel/location/facilities;
– Denying WSET access to information, documentation, workforce, facilities;
– Failure to return exam papers within the specified timeframe or to follow delivery and tracking regulations;
– Infringements of WSET copyright, trademarks, intellectual property rights and brand identity;
– Use of unqualified and/or unregistered educators or internal assessors;
– Breach of confidentiality
– Misleading advertising/publicity;
– Any action likely to lead to an adverse effect.
– Failure to disclose a Conflict of Interest

Student malpractice:
– Cheating, or facilitating cheating, including the use of unauthorized devices or materials;
– Disruptive behaviour in an exam;
– Plagiarism of any nature by students;
– Impersonation (including forgery of signatures);
– Unauthorised reading/amendment/copying/distribution of exam papers;
– Any action likely to lead to an adverse effect;
– Breach of confidentiality

In general, we also expect that both WSET/CCOVI staff and our students should treat others and be treated professionally and respectfully at all times. We will treat inappropriate behavior including verbal or physical abuse, persistent or unrealistic demands, or threats that cause stress to staff as misconduct and may report student misconduct to WSET as necessary.

Reporting and Investigation of Malpractice or Maladministration
As an APP, we aim to ensure compliance with WSET Policies and will keep records of potential or actual malpractice or maladministration by you, our students, or our staff.  We are required to notify WSET immediately of any non-compliance issues that could be malpractice or maladministration, so
that WSET can investigate the non-compliance under their own Malpractice and Maladministration Policy.  We ask that you also raise any concerns or non-compliance issues that may be malpractice or maladministration with WSET at CCOVI as soon as possible by following the process outlined in our Complaints policy. During WSET’s investigation, they may reach out to WSET at CCOVI or to you directly to request further information or conduct an interview. Please respond to any requests promptly and honestly.

Managing Non-Compliance
If WSET identifies malpractice or maladministration, they will consider its impact and may apply sanctions. WSET will take all reasonable steps to ensure the sanctions do not disadvantage uninvolved students affected by malpractice or maladministration. However, in some cases, they may need to disallow or withhold results and/or certificates.

WSET will consider all relevant information on a case-by-case basis, balancing the facts with potential or actual effects, and against the seriousness of the sanctions against those effects. WSET records all malpractice and maladministration incidents for both APPs and students. If WSET determines that a student has committed malpractice or maladministration, they may apply one or any of the following sanctions:

Sanctions Applicable to Students/Candidates

Sanction – Written Warning
Description – The student is issued with a written warning that if the offence is repeated within a set period of time then further specified sanctions will be applied.

Sanction – Exam Result Declared Null and Void
Description – A student’s exam result is disallowed. This may include invalidation and recall of a certificate already issued.

Sanction – Disqualification from a Qualification
Description – The student is disqualified from participating in the concerned qualification with immediate effect and further excluded from participating in any further WSET qualifications for a period of 12 months. This includes access to WSET materials.

Sanction – Student Disqualification
Description – The learner is disqualified from participating in any courses or assessments leading to WSET qualifications. This includes access to WSET materials.

Sanction – Disqualification from use of WSET certified logos and postnominals
Description – Actions bringing WSET into disrepute may result in the student or graduate being barred from use of WSET postnominals and WSET certified logos.

Appeals – If you wish to appeal penalties or sanctions WSET has imposed due to Malpractice or Maladministration, please follow the procedures laid out in WSET’s Complaints Policy.

Program Availability

This program is not currently scheduled. Please email [email protected] to be placed on the waitlist and notified once this program is scheduled to be offered.

Cost:  $1,200 plus HST
Registration is limited to 12 registrants for the best possible learning environment.

Instructional time: 24 Hours

Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to :
Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact [email protected] for the ‘Canada Revenue Agency number’ needed on your application.

About the Course

Skills and experience with sensory evaluation is essential for wine enthusiasts, commercial winemakers, and those involved in the marketing and sales and service of wine. This advanced course in our winemaking series aims to provide students with the knowledge and experience to become a sensory evaluation expert.

Wine Flavour and Sensory Practices provides a general overview of sensory science and how it can be applied in the grape and wine industry. Familiarity with concepts such as recognition and identification thresholds, psychological biases, and genetic variation in human perception will give the student a better understanding of the range and diversity of sensory experience with wine in the general population. As well, through specific exercises, learners will gain insight into their own psychological and biological perceptions of wine. The range and use of sensory testing in the grape and wine industry will be explored with an emphasis on product development and consumer insight. Common faults will be explored in detail including their identification, source, and prevention. The concept of rejection threshold will be discussed in the context of wine faults.

This course is designed to be taken by those who have finished the Foundations in Winemaking course or those with some experience with wine production or sales. A basic understanding of wine appreciation is required.

After completing this course, learners will:

• Understand how psychology and biology impact the sensory perception of wine
• Understand the basis of sensory science and its application in the wine industry
• Explore the range and sources of flavour-active compounds in grape and wine
• Know the source, prevention, and remediation of common wine faults
• Be able to recognize common wine faults in concentrations normally found in wine

Successful registrants will receive certification from the Cool Climate Oenology & Viticulture Institute (CCOVI), Brock University.

Cancellations and Refunds

Cancellation requests must be received by email to [email protected]

Cancellations received a minimum of 10 working days prior to the program start date will be refunded 100% minus a 5% processing fee.

Cancellations received 5-10 working days prior to the program start date will be refunded 50% minus a 5% processing fee.

Cancellations received less than 5 working days prior to the program start date are non-refundable; however, substitutes from the same organization are welcome.

Program Availability

No current course offerings are available.

Contact [email protected] to be placed on the waitlist and notified when this course is scheduled.

Cost:  $1,200 plus HST
Registration is limited to 12 registrants for the best possible learning environment.

Funding is available to cover up to 80% of program fees, to see if your organization is eligible go to :
Canada-Ontario Job Grant – Employer Application Form (COJG). Click on the link and hit “Apply Now” at the bottom for further details.  As your training provider contact [email protected] for the ‘Canada Revenue Agency number’ needed on your application.

About the Course

Registrants will receive expert training in chemical and microbiological laboratory methods of wine analysis. The majority of time will be spent in a practical laboratory setting, learning the methods for determining common wine chemical parameters, such as pH, TA, VA, and ethanol. Students will be evaluated on their ability to complete these methods independently at the end of the class. Topics covered in lecture portions of the class include: types and theories of analysis, evaluating accuracy and precision, method validation, and sampling techniques.

Course fee includes: Lab training manual, lab coat, course binder with slides, coffee breaks and light lunches, and parking.

Cancellations and Refunds

Cancellation requests must be received by email to [email protected]

Cancellations received a minimum of 10 working days prior to the program start date will be refunded 100% minus a 5% processing fee.

Cancellations received 5-10 working days prior to the program start date will be refunded 50% minus a 5% processing fee.

Cancellations received less than 5 working days prior to the program start date are non-refundable; however, substitutes from the same organization are welcome.

Our students are very important to us. We endeavor to assist all of our students in courses across all areas within CCOVI’s Professional and Continuing Education programs.  We will work hard to resolve any course related issues to the best of our ability as quickly as possible.  On occasion the process may take longer, we operate with a lean team and appreciate your patience and trust that we will work to find an amicable solution quickly.

Internal Complaints procedure (does not include WSET):

Please submit your complaint by email to:  [email protected]
Please provide us with:  Your course name; contact details (including email address & telephone number); specific details of the complaint.

Your complaint will be acknowledged and a final response within 20 working days of the logged complaint. If we are unable to provide you with a final response within this time frame, you will be provided with an update including any further information needed to clarify the complaint.

WSET complaints procedure:
As your WSET Program Provider we are committed to finding a resolution to your complaint without prejudice.  Your complaint will also be kept confidential.  Please email your complaint to [email protected]

Steps:
Your Email ‘Subject’ line should read:  Complaint – (then indicate your course name and number).  The body of your email should include your course name; your contact details (including full name, email address & telephone number); and the specific details of the complaint.

Your complaint will be dealt with by the Manager of Continuing Education within 20 working days of your complaint submission. If we are unable to provide a final response within 20 working days you will receive an update including any details of further information needed or when you can expect your final response.

If more than 6 weeks has passed, or you are dissatisfied with the final response, you can log a complaint with WSET’s quality assurance team – [email protected]  WSET’s quality assurance team typically responds within 10 business days.