The ITS Help Desk serves all Brock Students, Faculty, Staff, Alumni, and Guests.
Our most common questions are answered in our FAQ. If the FAQ does not answer your question, or for service requests and help with ITS related matters, please submit a Help Desk Ticket or contact us at one of our convenient locations:
Locations
Location: Plaza Building, Inside the Campus Store
Hours: Monday to Friday: 10:00am – 4:00pm
Remote Support Help Desk is available:
- Monday to Friday: 8:30am – 4:30pm
Phone: (905) 688-5550 x 4357
We can help with: Computers, printers, and security.
Location: Computer Commons Help Desk – Scotiabank Hall
Hours:
- Fall/Winter term:
- Monday to Thursday: 7:30am – 1:00am
- Friday: 7:30am – 11:00pm
- Saturday & Sunday: 11:00am – 11:00pm
- Spring term:
- Monday to Friday: 8:00am – 11:00pm
- Saturday & Sunday: 11:00am – 9:00pm
- Summer term:
- Monday to Friday: 8:00am – 9:00pm
- Saturday & Sunday: 12:00pm – 5:00pm
Remote Support Help Desk is available:
- Monday to Friday: 8:30am – 4:30pm
Phone: (905) 688-5550 x 3778 or x 4677
We can help with:
| Issue | Support Offered |
| General Lab Support | Lab computers, basic software support, printing |
| Game Consoles | Assist with Wi-Fi setup |
| Mobile Phones | Assist with e-mail setup |
| Residence Cable TV | Reporting of issues |
| Sakai Support | General user support |
| Student Password Assistance | Reset and activation |
| Wireless Support | Connection assistance and troubleshooting |
Student advisors are not responsible for assisting with class work and assignments; these requests should be directed towards instructors and/or teaching assistants.
Any issues that cannot be resolved will be submitted to the ITS Request system and promoted to a higher support level.
Location: Computer Commons Help Desk – Scotiabank Hall
Hours: click here
Phone: (905) 688-5550 x 3778
We can help with: Classroom podium computers, and all ITS lab computers and printers.
Location: THw235 in Thistle Complex
Hours: Academic term
- Monday to Thursday: 8:30am – 9:00pm
- Friday: 8:30am – 5:00pm
- No weekend support
Hours: Off-term
- Monday to Friday: 8:30am – 4:30pm
- No weekend support
Contact:
- (905) 688-5550 x 3588
- (905) 321-1141 (Audio Visual)
- (289) 241-5504 (Audio Visual)
We can help by: Supporting all of your audio visual needs & class room technologies.
Learn more about our department here.
