Drop-in support

Student Accessibility Services has increased drop-in support to improve service delivery in 2024.

Drop-in support is important because it offers you quick and flexible help whenever you need it. It allows you to get assistance without scheduling an appointment, making it easier to address your issues and get answers right away. This approach helps reduce stress and improve academic performance by providing immediate, accessible support.

How to “line-up” for drop-in support

You can “line-up” for drop-in by visiting Student Accessibility Services reception desk, or online through the Live Chat.

Drop-in support vs. scheduled appointments

Drop-in support (15 minutes)

  • Accommodation concerns
  • Multiple missed exams
  • Backdated withdrawal
  • Discuss outstanding work
  • Check-in on progress
  • Drop course (below recommended course load)
  • Exam conflicts
  • Apply accommodation plan to courses (no button in OASIS)

Scheduled appointments (30 minutes)

  • Change in diagnosis
  • Increase in symptoms
  • Accommodation plan changes
  • Apply for bursary funding
  • Updating documentation

Case Manager drop-in schedule

Attend your assigned Case Manager’s drop-in hours unless you are experiencing an urgent issue.

Abbie Jones

Abbie is returning in October, visit an alternate Case Manager’s drop-in hours.

Ashley Theoret

  • Wednesday: 12:30 pm – 2:30 pm
  • Thursday: 12:30 pm – 3:30 pm
  • Friday: 9:00 am – 12:00 pm

Erin Laughlin

  • Tuesday: 12:30 pm – 3:30 pm
  • Wednesday: 12:30 pm – 2:30 pm
  • Friday: 9:00 am – 12:00 pm

Kimberley Gunning

  • Monday: 12:30 am – 3:30 pm
  • Tuesday: 9:00 am – 12:00 pm
  • Wednesday: 10:00 am – 12:00 pm

Madhav Khurana

  • Monday: 9:00 am – 12:00 pm
  • Wednesday: 10:00 am – 12:00 pm
  • Thursday: 1:00 pm – 4:00 pm

Mark Castrodale

  • Tuesday: 1:00 pm – 4:00 pm
  • Wednesday: 10:00 am – 12:00 pm
  • Friday: 1:00 pm – 4:00 pm

Riley Aitken

  • Monday: 9:00 am – 12:00 pm
  • Wednesday: 12:30 pm – 2:30 pm
  • Thursday: 9:00 am – 12:00 pm

Unknown

If you don’t know who your assigned Case Manager is then contact asksas@brocku.ca.

Other staff offering drop-in support

You can connect with our Student Services Coordinator team during their drop-in hours:

  • Review your accommodation plan
  • Discuss SAS processes
  • Gather resources
  • OASIS training
  • Help confirming exams
  • Access accommodation letters

Student Services Coordinator

  • Monday: 1:00 pm – 2:00 pm (virtual)

Student Accessibility Services

Location
Schmon Tower
4th floor
Room ST400

Office hours
Monday to Friday
8:30 am – 4:30 pm
Closed 12:00 pm – 12:30 pm

Contact
Phone: 905-688-5550 ext. 3240
Fax: 905-688-7260
Email: asksas@brocku.ca

New students
Register
Transition support

Registered students
Book appointment
OASIS student portal
Brightspace site

Other stakeholders
Instructors
Volunteers

Information
Accommodations
Exam centre
Funding

Policies and procedures
Service animals

Tools
Secure file upload

Support
Orientation session
FAQ

Connect
Drop-in support
Live chat
Staff directory
Contact us

Report
Share feedback
Report web accessibility barrier

Student Accessibility Services is part of the Student Wellness and Accessibility Centre. Other services include: Student Health Services, Personal Counselling Services, and The Hub.