Student Accessibility Services has increased drop-in support to improve service delivery in 2024.
Drop-in support is important because it offers you quick and flexible help whenever you need it. It allows you to get assistance without scheduling an appointment, making it easier to address your issues and get answers right away. This approach helps reduce stress and improve academic performance by providing immediate, accessible support.
How to “line-up” for drop-in support
You can “line-up” for drop-in by visiting Student Accessibility Services reception desk, or online through the Live Chat.
Drop-in support vs. scheduled appointments
Drop-in support (15 minutes)
- Accommodation concerns
- Multiple missed exams
- Backdated withdrawal
- Discuss outstanding work
- Check-in on progress
- Drop course (below recommended course load)
- Exam conflicts
- Apply accommodation plan to courses (no button in OASIS)
Scheduled appointments (30 minutes)
- Change in diagnosis
- Increase in symptoms
- Accommodation plan changes
- Apply for bursary funding
- Updating documentation
Case Manager drop-in schedule
Attend your assigned Case Manager’s drop-in hours unless you are experiencing an urgent issue.
Abbie Jones
Abbie is returning in October, visit an alternate Case Manager’s drop-in hours.
Ashley Theoret
- Wednesday: 12:30 pm – 2:30 pm
- Thursday: 12:30 pm – 3:30 pm
- Friday: 9:00 am – 12:00 pm
Erin Laughlin
- Tuesday: 12:30 pm – 3:30 pm
- Wednesday: 12:30 pm – 2:30 pm
- Friday: 9:00 am – 12:00 pm
Kimberley Gunning
- Monday: 12:30 am – 3:30 pm
- Tuesday: 9:00 am – 12:00 pm
- Wednesday: 10:00 am – 12:00 pm
Madhav Khurana
- Monday: 9:00 am – 12:00 pm
- Wednesday: 10:00 am – 12:00 pm
- Thursday: 1:00 pm – 4:00 pm
Mark Castrodale
- Tuesday: 1:00 pm – 4:00 pm
- Wednesday: 10:00 am – 12:00 pm
- Friday: 1:00 pm – 4:00 pm
Riley Aitken
- Monday: 9:00 am – 12:00 pm
- Wednesday: 12:30 pm – 2:30 pm
- Thursday: 9:00 am – 12:00 pm
Unknown
If you don’t know who your assigned Case Manager is then contact asksas@brocku.ca.
Other staff offering drop-in support
You can connect with our Student Services Coordinator team during their drop-in hours:
- Review your accommodation plan
- Discuss SAS processes
- Gather resources
- OASIS training
- Help confirming exams
- Access accommodation letters
Student Services Coordinator
- Monday: 1:00 pm – 2:00 pm (virtual)
Student Accessibility Services
Location
Schmon Tower
4th floor
Room ST400
Office hours
Monday to Friday
8:30 am – 4:30 pm
Closed 12:00 pm – 12:30 pm
Contact
Phone: 905-688-5550 ext. 3240
Fax: 905-688-7260
Email: asksas@brocku.ca
New students
Register
Transition support
Registered students
Book appointment
OASIS student portal
Brightspace site
Other stakeholders
Instructors
Volunteers
Information
Accommodations
Exam centre
Funding
Policies and procedures
Service animals
Tools
Secure file upload
Support
Orientation session
FAQ
Connect
Drop-in support
Live chat
Staff directory
Contact us
Student Accessibility Services is part of the Student Wellness and Accessibility Centre. Other services include: Student Health Services, Personal Counselling Services, and The Hub.