Personal Counselling Services

Counselling is offered as part of the ancillary fees that students pay annually. There are no restrictions to the number of appointments. Our counsellors are all trained in Trauma Informed Practices. We aim to provide each individual with the support needed to address their concerns about their well being. Counselling is completely confidential within the limits of the law.

How to Seek Counselling Services:

  • Book an appointment (in person or online); please call 1-833-276-2533 (1-833-BROCK33). If outside North America, call 001 416 382 3257 (long distance charges may apply). To book ongoing sessions with a Brock counsellor you need to be living in Canada.
    This line is available 24 hours a day 365 days a year. 
  • Text or chat with a counsellor using the My SSP app 24/7. Download My SSP App Store or Google Play and search Brock University Personal Counselling Program when creating your profile.
  • Same day, urgent drop-in Mental Health Support: In-person appointments are available for urgent matters at the personal counselling offices, Schmon Tower, ST400. Monday to Friday 9:30am to 12:30pm and 1:30pm to 3:30pm. Appointments are available on a first-come, first-served basis.
  • Are you a Varsity Athlete? Same day drop-in appointments are available for urgent matters at the Sports Medicine Clinic, Harrison Hall. Thursdays ONLY from 11:00am to 12:00pm and 1:00pm to 4:00pm. Appointments are available on a first-come, first-served basis. Please check in with the front desk at Student Health Services, Harrison Hall.
  • Group Workshops (online delivery) are available on an ongoing basis via Experience BU. Click to see what is available.
  • Learning Strategies: Use the online booking system to book your in-person or online appointment now! Click here.
  • Need support regarding Addiction? Email for more information or use the self-booking system.
    Addiction Booking System

Need further assistance to access any of the above? Use our live chat, email, or call x5442.

Urgent / Crisis Counselling

  • Students can receive urgent/crisis 24/7 telephone counselling by calling 1-833-276-2533 (1-833-BROCK33) or students who are outside of North America can call 001 416 382 3257 (long distance charges may apply) for 365/24/7 telephone support.

If you are unable to call the Personal Counselling phone number due to accessibility issues, please email This email is monitored Monday to Friday 9am-4pm so is not to be used for urgent matters. Response time may vary and will be impacted by Brock University closures.

Call. Chat. Anytime. Anywhere.

Free confidential support when you need it with My SSP APP.

  • 24/7 support via telephone or text chat using the My SSP app.
  • Professional support with licensed counsellors in real-time.
  • Support available in English, French, Spanish, Mandarin and Cantonese (Simplified Chinese via chat).
Persons hand holding cell phone showing My SSP app on the phone screen

Search Brock University Student Counselling Program when creating your profile to access Brock’s branded My SSP app.

Questions or Concerns about Personal Counselling?

If you have any questions or concerns regarding Personal Counselling, please email

Join Us for Upcoming Workshops

The Student Wellness and Accessibility Centre runs a number of workshops and group sessions. Topics include DBT, meditation, stress management and mindfulness. We look forward to seeing you at one of our upcoming workshops!


  • Difficulty adjusting to student life
  • Worries about upcoming exams or disappointment with academic performance
  • Procrastination and building time management skills
  • Tensions with family members, friends, or roommates
  • Concerns or uncertainty about their post-graduation plans

Request for Personal Health Information

Our Privacy Policy Statement reflects our compliance with fair information practices, applicable laws and standards of practice. We are governed by both the Health Information Protection Act and by Brock University’s privacy regulations.

Follow this link to get more information or to request your file. Click here.