All transcripts must be ordered via the my.brocku.ca student portal.

Please go to your Student Self-Serve to log in using your Campus ID and password.

• If you have forgotten your Campus ID and/or password, please click on the ‘Forgot your student password’ link
• If you have never set up your Student Self-Serve portal, please click on the ‘Applicant, New, Returning Student or Alumni’ link
• If you are an alum with an expired account, or do not remember your Student ID Number, please call us as we will need to verify your identity, which we cannot do via e-mail. You may call Brock Central based on the hours and contact information available online here. Alternatively, especially based on the Brock Central phone wait times during peak times of year as well as differences in service hours, you may contact the ITS Help Desk to reset your access to your account. 

Once your account has been activated and/or you have logged in, please click on the Brock DB Menu. Under Student Access, click on TranscriptRqst. This will direct you to the online transcript request. Please ensure you take the time to fill out all of the steps, as the Office of the Registrar is not responsible for any requests that are completed incorrectly.

Via the MyCreds learner portal. Learners will be able to purchase “share credits”. Learners will only need to request the transcript once from Brock (or subsequently for the most current version to be sent to MyCreds) and can purchase as many share credits required while in the MyCreds learner portal.

All purchases made within MyCreds will require your residential address and your billing address associated with your payment card to meet Canada Revenue Agency requirements. Your billing address postal code must match the postal code associated with your bank’s payment card, otherwise your payment will be rejected.

$16 per transcript (1 Share Credit = $16)

Please note: A transcript will not be issued if any University account is outstanding. Incomplete orders cannot be processed.

Instead of paying a fee per paper transcript, with the e-Transcript you will purchase a specific number of Share Credits for that document. Each Share Credit will allow you to share the secure e-Transcript with one recipient, such as an employer or an educational institution. Additional share credits may be purchased via the MyCreds learner platform.

When you sign in to your MyCreds™️ portal, you will be presented with a list of all your documents. Click on the document you would like to open. If this is your first time opening a new document or updated document, you may see a Payment required notice. You must have at least one share credit associated with your document to view your document. If you see the Payment required notice, you must purchase at least one share credit. After at least one share credit is purchased, you can open and view your document at any time until it is updated, even after you use the share credit.

If you require access to your my.brocku.ca student portal, we can help you regain your access. To reactivate your Brock student portal, please visit: brocku.ca/information-technology/activate-account.

You may also contact Brock Central or the ITS Help Desk for help.

Your transcript is linked to the e-mail address where you received the e-mail from MyCreds. The most common reason it shows that there are no documents available when you log in is that you are logging in using your ‘educational provider’ (rather than your e-mail address) or you are logging in using a different e-mail address. 

To remedy this, please follow these steps:

1. Log in to MyCreds
2. Click on the arrow beside your name in the upper-right hand corner.
3. Select account settings.
4. Under e-mail accounts, select ‘link another e-mail’.
5. Enter your Brock e-mail address and click add.
6. Check your e-mail for the verification e-mail.
7. Input the verification code from the e-mail on MyCreds under account settings -> Email accounts and press confirm.

You may also find this instructional YouTube video helpful: MyCreds™️ – How to link email accounts 

Once you’ve completed these steps, you should see that your transcript is now available! 

If you have the email notification you received from MyCreds when the document was issued, follow the link in the email notification and log in with your Brock username and password. 

All MyCreds notifications for current students will be sent to your Brock email address.

If you are a former student or you no longer have an active Brock email account, the notification will be sent to the email address on your student profile. Please update the student profile page with personal email you prefer prior to requesting a transcript.

There are a few possible reasons for why you may not have received an email notification from MyCreds:

• The email from MyCreds was lost or deleted from your inbox
• Your document is not yet available due to outstanding funds or timing requests

You may also attempt to go to the MyCreds.ca sign-in page and select Brock University from the Institution drop-down menu if you already have an account.

No, opening your document to view it does not use up your share credit. Your share credit will stay in your account until you decide to share your document by clicking the blue “Share” button. Viewing does not consume a share credit.

No, you must purchase at least one share credit the very first time you want to view your document or when the document is updated and you have no share credits associated with the document (ie. zero share credit balance).

Yes, if your document has not been updated with new information. If your document has been updated with new information, you will need to purchase at least one share credit to view and share it.

After February 23, 2022, only documents newly added or updated to your MyCreds™️ account will require the document to have a share credit associated with it before you can view and share it. You can continue to view and share previously issued documents that have not been updated or new documents with a non-zero share credit balance.

When you request a transcript in your portal (my.brocku.ca), under Delivery, please select “Hold until degree conferred in (Spring/Fall)”, whenever your convocation will take place).

If you are ordering a transcript for immediate release, please note that transcripts do not show degree completion/conferred until the business week following Convocation.