Budgeting for Financial Management

Get a holistic overview of financial and budgeting for public/municipal/governmental sector managers. Topics covered include: legal obligations, financial reporting, financing, budgeting, revenue & expenditure, policies, cash and revenue management, capital.

Finance for Non-Financial Managers

Understand the basics of finances as practiced in today’s business and organization environments. Analyze the numbers in a financial report and will be shown how to identify important managerial issues relating to a firm’s operations and financing.

How to Develop and Use Key Performance Indicators (KPIS) to Manage Your Business success

Explore how the creation of key performance indicators (KPIs) in your organization can contribute to better monitoring of your success.

Introduction to Project Management

Managers today are turning to the techniques of project management in order to accomplish their goals and objectives. People with varying levels of project management expertise are invited to learn the basis of these techniques.

Introduction to Quality Management

Quality has evolved over the years from having a narrow focus on quality of conformance (are we doing things right?) to a broader view that incorporates the quality of design (are we doing the right things?) Get an introduction to the world of quality that combines technical terminology with a business point of view.

Introduction to Supply Chain Management

Supply chain decisions directly affect the quality of the product/service a firm provides and the efficiency of the firm’s operations. Explore the basic concepts of managing the flow of material and information in a typical supply chain.

Lean Process Improvement

The goal of “lean” is to reduce waste and accelerate the flow of goods, customers, and information through a process. Get an introduction to the principles and practices of “lean” so that you can improve your own workplace.

Project Leadership: Behaviours for Success

Learn a number of benchmark best practices for establishing the expectations, roles and responsibilities of leaders throughout the organization which can be applied to projects of all a wide range of size and type.

Applied Budgeting and Financial Management

Participants will practice the concepts learned in the earlier session. The aim of this session is to provide the practical skills necessary to create and manipulate budgets as well as apply necessary budget controls. Attendees should gain experience presenting and justifying adjustments to department budgets.

Introduction to Brock Budgets and Finance

Brock’s Financial Services department is an enthusiastic team of dedicated, service-oriented professionals working together to provide comprehensive financial and administrative support for the University community by creating a resourceful foundation of information and services, which enhance the educational experience. This presentation will touch on many aspects of financial services including accounting, reporting, budgeting, forecasting, procurement, p-cards and purchasing policies

Business Analytics Certificate Program

Business analytics empowers institutions and organizations with proactive decisions-making capabilities and delivers insights gleaned from data. This is a three-part seminar that includes:

• Seminar 1: Overview of Business Analytics
  The seminar introduces participants with no prior data management and business analytics knowledge to the various approaches, techniques, and tools of business analytics as methods of understanding, exploring, and analyzing various types of business problems.
• Seminar 2: Introduction to Business Analytics
  This seminar introduces participants to the concepts and frameworks of predictive modelling and provides hands-on training in predictive methods and applications using current business analytics tools.
• Seminar 3: Advanced Business Analytics
  This seminar extends the hands-on training in predictive modelling and covers classification techniques and applications using neural networks and logistic regression.

Data Management for Effective Business Decisions

Maintaining accurate, relevant, and timely information is the key to good decision making and business intelligence in today’s highly competitive market. Participants with no prior database knowledge will learn the fundamental concepts necessary to understand the various aspects of data management.

Is your Information System Secure? – An Introduction to Information Technology (IT) Assurance and Security

Explore basic concepts of managing information in organizations and techniques related to securing organizational information assets.

Managerial Decision Modeling with MS EXCEL

Learn how to bring a scientific approach to managerial decision making. A working knowledge of MS Excel is required.

Social Media Analytics

Social media technologies have transformed the way companies run marketing campaigns and drive key business objectives. Learn the basics of social media analytics and the opportunities and challenges in social media marketing.

Overview of Business Analytics

The seminar introduces participants with no prior data management and business analytics knowledge to the various approaches, techniques, and tools of business analytics as methods of understanding, exploring, and analyzing various types of business problems. In addition to offering a comprehensive overview of business analytics, the seminar provides hands-on experience with applications of current analytics tools and systems in solving real-life organizational problems

Creating Customer Value: Sales and Service

Explore principles from both marketing and personal selling that can help people manage relationships within an organization and with external constituents.

Creativity and Problem Solving

Learn three methods of creative thinking: mind mapping, brainstorming, and morphological analysis, and their potential for creative problem solving. Enhance your ability to find effective solutions to different problems, and learn a 10-step strategy for getting new ideas accepted.

Developing a Service Attitude and Building a Service Culture

Managing client and customer relationships is crucial for success in business and service industries today. Explore principles from both marketing and personal selling that can help people manage relationships within an organization and with external constituents.

Developing, Implementing, and Evaluating a Strategic Sales Program

Learn the most important aspects of managing a strategic sales program, beginning with development, implementation and finally evaluation.

Navigating the Competitive Landscape

Staying ahead of competition requires great skill in understanding the competitive landscape and navigating your firm. Develop skills for building competitive advantage and for predicting competitor behaviour.

Professional Selling and Managing Customer Relations

Managing customer relationships is crucial for success in business. Learn to manage your existing customer base and how to establish and grow new relationships to improve business performance.

Social Networking Strategies for Success

In our interconnected world, social networks are becoming ever more important. Learn concrete ways to assess one’s network, specific strategies for building it, and tools to leverage it.

Maximizing Relationships: Understanding Yourself and others Through Personality Dimensions™

Personality Dimensions is a copyrighted self-assessment instrument which assists individuals to understand their own personal operating style. Identify opportunities to work with your own style when communicating with colleagues and working in team environments.

Business Communication Fundamentals

Participants in this seminar will develop business-communication skills across many formats – memos, emails, reports, proposals, and presentations – for both an internal and external audience. This session will enable attendees to develop their persuasive communication abilities to be even more effective in the workplace.

Communications for Marketing and Sales

These seminars will provide value for marketing and sales managers, supervisors, salespeople, customer service people, and everyone who has customer contact responsibility.

Business Strategy I – Competitive Strategy

Learn the process, content, and context of business strategy and strategic management. You will explore existing frameworks of strategy and strategic management, grapple with their implications and develop analytical, behavioural, and creative strategic management skills.

Business Strategy II – Corporate Strategy

Learn advanced lessons about the process, content, and context of business strategy and strategic management. This course will encourage you to be mindful about the various options for ‘doing’ strategic management and help you develop decision making skills that will benefit your career.

Converting Strategic Thinking to Actionable Outcomes

Realize the full value of the Mission, Vision, and other aspects of Strategic Planning by “connecting the dots” between the Plan and the existing operational outcomes and actions that people are already paying attention to.

Navigating the Competitive Landscape

Staying ahead of competition requires great skill in understanding the competitive landscape and navigating your firm. Develop skills for building competitive advantage and for predicting competitor behaviour.

Strategic Collaboration: Creating Alliances, Partnerships and Synergies

Examine how to collaborate better and recognize the additional value in alliances (i.e. synergy).

Strategic Planning Process and Execution

Participants will develop a keen understanding of an organization’s core purpose, that
visions are about possibilities, examine the power of the anticipatory principle, appreciate what guides organizational wide decision making, learn how to move from priorities to action (KPIs), and how to develop their own personal power of storytelling.

Municipal Strategic Planning Process

• Mission, vision, values, and other components of strategic planning
• Translating strategic plans to operational realities
• Measuring / evaluating implementation success e.g. Balance Scorecar

A Deeper Dive into Motivating and Engaging Employees: Tips and Tools for Managers

Backed up by the latest in neuroscience research, this workshop explores the foundation for inspiring employees to greater performance based on a manager’s perceived Charisma, Character and Confidence, all of which affect employee emotions.

All Work, All Play! High performing teams

The difference between a group of people who are ‘working together’ and a ‘high performing team’ is huge. Develop skills in communication, alignment, trust and the ability to manage change, which will allow your team to harness its collaborative potential.

Building Successful Mentoring Relationships

A successful mentoring relationship produces many positive attributes that contribute to career success. Explore what mentoring is, how it works, and what the role as mentor entails.

Effective Employee Recruitment, Selection and Retention (available in-class and on-line)

Appropriate recruitment of employees can lead to better retention of employees, and ultimately a more productive workforce. Get an introduction to the development of effective recruitment ads, the development of behaviourally based selection questions, and participate in mock interviews.

Healthy Tension – Polarity Thinking

Planning vs. Action, Task vs. Relationship, Control vs. Empowerment, Work vs. Home. These are called “polarities”-situations in which both conflicting points of view are legitimate. Learn to identify and mange these polarities and live within healthy tension to separate excellence from mediocrity.

Human Resources Management for the non-Human Resources Manager & Working in a Unionized Environment

Learn basic requirements pertaining to recruitment and selection, performance appraisals, discipline, and employee relations. This seminar is ideally suited to smaller organizations where there is no HR department or where an individual is responsible for some aspects of HR. Major legislation impacting on the workplace: Employment Standards, Employment Law, Human Rights, and Occupational Health and Safety from the perspective of line managers.

Introduction to Polarity Thinking

Polarity Thinking is an approach that helps you move from relying on ‘either-or’ decision-making to adopting a ‘both/and’ strategy. This seminar will help you understand the whole picture and provide tools and strategies that enable you to leverage the ‘best of both worlds’.

Managing Conflict in the Workplace

Conflict is one of the most stressful events you will experience when working with others. Learn about the conditions that create conflict, the different conflict resolution styles and the de-escalation and resolution of conflict between others.

Managing Cross-Culture – Working with People from Different Cultures

To avoid conflicts and increase the effectiveness of collaboration, we need to be aware of cultural differences. Gain an in-depth understanding of culture differences in the workplace and of the impact of culture on business, with the spotlights on Japan, China, and Latin America.

Navigating Brain Politics to Reach Better Team Decisions

While good team decisions require evidence, analysis, healthy discussion and reason, they are too often high jacked by emotions. Learn practical tools for successfully navigating the emotion-reason battle in any team at any time.

Polarity Thinking: Cultivating a “Both/And” Culture for Organizational Success

This workshop builds on the foundational knowledge and skills learned in Introduction to Polarity Thinking. Learn how to hold conversations to create polarity maps and how to manage conversations to overcome resistance to change initiatives.

Performance Management

Studies indicate that strong management evaluations greatly increase employee performance. Learn how to develop appropriate performance measures, performance forms, how to conduct a performance appraisal, and how to deal with difficult situations.

Succession Planning for Business Owners

Learn more about organizational needs analysis, focusing upon the strategic direction of the company, recognizing the vision for the future and determining the knowledge, skills and capabilities required to fulfill that vision.

Teambuilding: The Five Dysfunctions of A Team©

This seminar explores the five dysfunctions of a team which lead to team effectiveness including: Absence of trust, Fear of conflict, Lack of communication, Avoidance of accountability and Inattention to results.

Teamwork and Teaming – Artful Decision Making

This interactive and engaging seminar will show you how to build teamwork and teaming “IQ”. By sharpening your ability to understand team styles, including your own, and team decision-making, you will become a more powerful contributor to team results.

The Art of Influencing – Techniques to Gain Support

Leadership is primarily the ability to influence others toward a common goal. Explore various types of influence and apply several techniques to persuade others and develop more productive working relationships.

Thomas-Kilmann Conflict Mode Instrument©-Team Effectiveness and Conflict Resolution

Explore methods of team effectiveness and conflict resolution that lead to high performing individuals and teams.

An Introduction on How to Develop and Use KPIs to Manage Organizational Success

This session will help you understand corporate KPI measures and get the best of your division or team KPIs. Practical information, ideas, and suggestions will be presented to achieve corporate goals using KPI’s.

Building Successful Mentoring Relationships

A successful mentoring relationship produces many positive attributes that contribute to career success. Explore what mentoring is, how it works, and what the role as mentor entails.

Creativity and Problem Solving

Learn three methods of creative thinking: mind mapping, brainstorming, and morphological analysis, and their potential for creative problem solving. Enhance your ability to find effective solutions to different problems, and learn a 10-step strategy for getting new ideas accepted.

Developing a Personal Vision

While followers may help to shape and validate, ultimately a leader is responsible for articulating a vision that is elevating and gives meaning to work. Learn the practical tools to articulate your purpose and vision.

Develop and Deliver Clear and Confident Presentations

When making a presentation, a clear, concise, confident and consistent delivery is key to ensuring your audience is engaged. Practice and build your presentation skills and confidence for your next presentation.

Discover your Authentic Self and Unleash Your Personal Power

Explore how differences in thinking styles affect teams, relationships, and performance, and learn to identify your natural and preferred style as well as identify the style of your key contacts.

360 Assessments – Individual Coaching

This seminar explores assessment tools for effective measure of individual coaching.

Coaching for Performance

Improve your ability to have honest conversations with employees, heighten their awareness and increase their motivation and engagement which will ultimately improve your business results.

Confidence, Charisma and Character: What’s the Right Balance for Leaders and Managers?

Leading real change is much an art as a set of protocols and skills. Explore what these capabilities are and how to sharpen them.

Embracing a Leadership Role – Who am I as a Leader?

Develop your personal leadership skills – whether you are leading one person or leading many, this seminar is designed to kindle new leadership insights to encourage you along your personal leadership journey

Engagement Strategies for Today’s Leaders

Performance and behaviour in the workplace are influenced by many factors. These are dynamic, complex and at times just plain difficult. Explore thought-provoking questions and practical strategies aimed at improving engagement and the discretionary effort put forward by others.

Discover your Authentic Self and Unleash Your Personal Power

Explore how differences in thinking styles affect teams, relationships, and performance, and learn to identify your natural and preferred style as well as identify the style of your key contacts.

Great Leaders Delegate

Learning how to delegate appropriately can be the differentiator between good leaders and great leaders. Delegation is sometimes viewed as a daunting process with leaders opting to complete tasks themselves rather than reassign them to others.

Ideas to Action: Accessing Your Leadership and Management Style

Know yourself, know your team and learn how to get the best out of everyone.

Influencing

Effective leaders must recognize “influencing” as a 21st century leadership skill. Learn to identify leadership skills and behaviours associated with successful influencing and explore the dimensions of assertiveness vs. cooperativeness when dealing with competing interests.

Leading Productivity

Identify the role of planning in achieving team productivity improvements and develop a process for effective delegation. Participants will also explore delegation as a tool for enhancing productivity.

Lessons from Leadership

Learn how to become an effective leader, learning about yourself and your leadership style.

Managing for Organizational Success

Learn how managers can better understand their roles, how they can fit into the whole and how they can operate effectively in our competitive environments.

Practical Negotiation Skills

Learn practical strategies and skills for real-life negotiation scenarios and consider how communication styles affect successful negotiation outcomes.

Putting the “I” in Team: The Role of Influence as a Core Leadership Skill in Achieving Consensus

Explore how leaders can benefit from developing their influencing skills in support of effective decision-making across multiple interest groups.

Raising Awareness of the Pitfalls in Decision-Making

Discuss the basics of individual and organizational decision-making and the pitfalls one may encounter, and gain insights that should make you a more confident and effective decision-maker.

The Art of Influencing – Techniques to Gain Support

Leadership is primarily the ability to influence others toward a common goal. Explore various types of influence and apply several techniques to persuade others and develop more productive working relationships.

The Coaching Leader™

To be a successful coaching leader you must know the essential coaching techniques and be comfortable and confident with the coaching aspect of leadership. This seminar will guide you through the SAGE™ Coaching Model to engage and grow Direct Reports, achieve desired results and build employee commitment.

The Four Key Principles to Successfully Leading and Sustaining Organizational Culture

Corporate culture can be a business strategy that is planned, or it can develop on its own, which could negatively impact business operations. Learn how to define a starting point and design a road map through four key principles, starting from the top and embedding the process throughout the organization.

The Leadership Labyrinth – When it Comes to Leadership, Does Gender Matter?

Explore how differences in gender communication styles, corporate culture, societal expectations and self-concepts affect traditional leadership models, and learn about increasing awareness of gender influences in the workplace.

Turning Activity into Results – The Essentials of Planning, Prioritizing and Productivity

Taking a critical eye and a pragmatic approach to the essentials of planning, prioritizing and productivity, this workshop will explore opportunities for managers and leaders to turn activity into results.

Strengths-Based Leadership and Performance Management

Learn to lead by playing to your strengths and addressing your weaknesses through training and development.

Bringing it All Together – Where do we go from Here?

The prior classroom sessions exposed participants to current leadership perspectives,
managerial best practices, and provided a forum for group discussion and shared experiences. This final session guides participants to identify their own leadership priorities moving forward and to develop a 30/60/90-day plan, based on these priorities, to support their ongoing
leadership development.

Leveraging the Power of Teams

In this program, we discover effective
leadership practices to leverage the creativity and capacity of team members. We will revisit the 5 Functions of a Team by Patrick Lencioni, but take it to a deeper level to develop the leadership skills that will influence team members to greater commitment and accountability.

Leveraging the Power of Teams II

Success through teamwork is an interactive learning experience that helps individuals
and organizations reveal what it takes to build a truly cohesive and effective team in
the most effective way possible. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge—for individuals, the team, and the organization.

Teamwork – Lessons From the Summit

• Learn how teams can solve problems and make decisions more effectively in difficult
  situations when members have different information and opposing interests.
• Explore how leadership approaches affect team performance.

Success Through Teamwork

Success through teamwork is an interactive learning experience that helps individuals and organizations reveal what it takes to build a truly cohesive and effective team in the most approachable, competent, and effective way possible. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge—for individuals, the team, and the organization.

The ABCs of Polarity Thinking

This workshop builds foundational knowledge, skills and experience in Polarity Thinking – so leaders at all levels of an organization are able to shift from “either-or” problem-based thinking to “both/and” solutions, working simultaneously and effectively within seemingly opposite approaches.

Applying Polarity Thinking to Organization Level Issues

Working collaboratively in small groups participants will map out an organization level polarity and reflect on the insights and lessons learned from that process. This will reinforce the key concepts learned and enable participants to better manage the polarities they face personally and professionally

Gaining Trust and Building Employee Morale – A Deeper Dive into Motivating and Engaging Employees

The path to great leadership is available to any keen leader. The proviso is a willingness to sharpen the “tools” of positive connection with others. To do so, “connection” is explored through two powerful frameworks – First the SCARF model of five social factors that drive trust and engagement for better or worse. Secondly, the 3Cs – Charisma, Character, and Confidence – that provide a platform of capabilities for applying the five factors to best advantage with the goal of inspiring people to bring their best selves to work.

Maximizing Relationships – Understanding Yourself and Others through Personality Dimensions

Personality Dimensions is a fun, interactive self-assessment tool that focuses on self-discovery. Spend the workshop learning more about your strengths, weaknesses, and temperament style. You will have the opportunity to explore your “colours” and gain an understanding of how to use this information when working in teams and group environments.

The Role of Influence as a Core Leadership Skill in Achieving Consensus

Working with a range of stakeholders is an accepted reality for many leaders. Achieving group consensus through decision-making heightens this challenge as competing interests can complicate the process. This workshop explores how leaders can benefit from developing their influencing skills in support of effective decision-making across multiple interest groups.

Corporate and Social Responsibility in Family Business Operations and Small-Medium Enterprises

Look at how small and medium enterprises and family businesses provide leadership in the community and why this is important.

Defining Measures of Success in a Family Business or Small-Medium Enterprise

Discuss the importance and techniques of strategic planning and how to move your strategies from objectives to action. Learn how personal values and family differences can be accommodated in creating plans and actions, including tips on the creation of key performance indicators (KPIs) for your company.

Evaluating Partnership Effectiveness – Tools and Process That Ensure Success

Working collaboratively with others has become the norm; however, do we really know that those partnerships are working effectively? Explore the three key levels of evaluation that should be undertaken to evaluate partnership effectiveness and review the advantages and limitations of existing evaluation tools.

Financing and Valuing a Small Business

Learn how to make financing decisions in an environment characterized by high degree of uncertainty and information asymmetry, place a quantitative value on new business ideas and consider different exit strategies and various challenges associated with each exit venue.

Introduction to Health and Safety for Small Business

Small business carry the same legal obligations to health and safety as large companies, but often lack the knowledge to carry out the requirements. Get an introduction to important laws you should be familiar with, and your requirements under Health and Safety.

Planning for Success in Family Business and Owner-Managed Businesses Through Effective Communications and Relationship Building

Discuss the uniqueness of family/owner- managed businesses and how you can operate more efficiently by learning about gender and generational communications, conflict resolution and negotiations skills.

Structuring a Small-Medium Enterprise (SME) or Family Business

Discuss the organizational structure of a typical family or owner-managed business, and compare that structure with your own organization. We will address the matter of governance of your business, with particular emphasis on the role of Boards and other external influences on family and small/medium size enterprise operations.

Succession Planning for Business Owners

Learn more about organizational needs analysis, focusing upon the strategic direction of the company, recognizing the vision for the future and determining the knowledge, skills and capabilities required to fulfill that vision.

Vacation Proof Your Business

The true test of leadership is what happens in your absence. Learn tools and techniques associated with dealing with communications, goal setting, and accountability, in support of team, department, and business success, at all times, including when the leader is away.

Brand You: Personal Branding

If you don’t brand yourself, you can rest assured others are branding you. Learn how to influence and control your reputation, your image and the intangible perceptions and unconscious feelings you create in others.

Developing a Personal Vision

While followers may help to shape and validate, ultimately a leader is responsible for articulating a vision that is elevating and gives meaning to work. Learn the practical tools to articulate your purpose and vision.

Developing Your Personal Potential

Our personal values influence every aspect of our lives: our judgements, our responses to others, and our commitments to personal and organizational goals. Take stock of yourself, explore your future in a practical way and to learn how to develop your personal potential.

Discover Your Authentic Self and Unleash Your Personal Power

Explore how differences in thinking styles affect teams, relationships, and performance, and learn to identify your natural and preferred style as well as identify the style of your key contacts.

In Focus – My Roles, Goals and Action Plans

Increase your personal effectiveness by developing realistic goals and action plans for the key roles you want to excel at.

Myers Briggs Type Indicator©

The Myers Briggs Type Indicator© is a self-analyzing questionnaire designed to indicate psychological preferences in how people make critical decisions and perceive the world around them.

Using Questions to Improve Problem Solving

It’s all about asking the right questions and listening intently to the answers so you can increase your chances of identifying appropriate solutions. Get a simple framework to guide a variety of conversations to a positive resolution whether its solving a problem, generating commitment to a new project or re-framing your team’s mission.

Change Management

Competitive pressures and doing more with less have sped up the pace of change in organizations everywhere. Gain skills to help cope with change and get tools needed to help your organization manage change more effectively.

Finding Success in an Ever-Changing Environment: From Ivory Tower to Traction

If you are in a position of introducing change or leading change in an organization or business, this seminar will help you organize and direct the complicated process of change management. This seminar will look at the latest research and thinking on the topic of change.

Leading Change

Learn to recognize change as an inevitable reality and a true test of leadership. Learning how to create self-awareness, team-check to identify reasons for resistance and developing practical tools and processes for coping with workplace change will enable you to effectively lead change.

Leading Change in Work Environments

Develop an understanding of the complex character of organizational change by learning to look at it from different perspectives.

Leading Change in a World of “Swampy” Problems

The toughest issues facing leaders and managers today lie between known problems and unknown solutions. This interactive, issue-focused seminar enables participants to build their “adaptive leadership” skills aimed at helping teams discover solutions to “wicked” problems

(Successfully) Enacting Organizational Change

The seminar draws from the six M Wright Change model. Participants will examine their own readiness to lead change, how to create coalitions and study the urgency-opportunity challenge of change. They will also develop the change message and understand how to motivate others and to clear hurdles and overcome resistance towards change.

Finance for the Non-Profit Sector

This seminar covers the fundamentals of financing in a not-for-profit setting. It covers approaches that are fit for the not-for-profit sector.

Key Considerations in Pursuing Funding

There is an overwhelming number of grant programs for business offered through various levels of government. Learn how to prepare enhanced, thought-out and comprehensive grant applications, as well as investigate approaches to finding suitable programs.

Not-For-Profit Governance

This workshop will examine effective practices – required by both management and board members – that will lead to a more strategic approach to your organization.

Non-Profit Finance for Non Financial Managers

This seminar is designed to assist managers who are not specifically or formally trained in financial management to understand the basics of finances as practiced in today’s business as well as non-profit organizations

Design and Lead Effective Meetings

Learn the key concepts and skills involved in designing and facilitating effective meetings of all kinds – from one-hour sessions to multi day or multi-stakeholder planning retreats. Learn how to structure and sequence agenda items to maximize attendees engagement and active participation. Plus learn how basic facilitation tools and techniques can help you get from “Ho-hum” to “Home run!”

Gender and Generational Communication Styles

This highly interactive workshop is designed for both men and women who want to increase their leadership effectiveness in an increasingly diverse workplace. Explore how differences in communication styles between genders and generations can affect corporate culture and critical decision making.

Introduction to Intellectual Property (IP) Law

Get an overview of the key aspects of intellectual property law, including trade secrets and confidential information, trademarks, patents, copyright and industrial design.

Mandarin Chinese for business purposes

This is an introductory course in Mandarin Chinese with an interactive learning environment. No prior knowledge of the language is necessary.

Recruiting and retaining the millennial generation

Discover the common misconceptions of the ever-growing millennial generation and the marketplace shifts which have begun to occur as it relates to recruiting and retaining this demographic.

Emotional Intelligence

This seminar draws upon extant research on Emotional Intelligence and develops a model that can be readily applied by individual managers to further develop this important leadership skill.

Indigenous Governance

This course will examine the foundations of colonialism and the structure of the governance systems put in place as a means to provide a system of government that was consistent with colonial thought.

The Vibe of the Tribe: Conflict Rocks!

This highly interactive seminar is action oriented and will ask participants to
be reflective and proactive in their learning approach. The seminar is structured around two main principles, with distinct segments

Creative and Critical Thinking

Participants will enhance their critical thinking skills and will be able to recognize when people are using limited evidence, playing to emotions, or not arguing logically. The seminar will conclude with the discussion of strategies to successfully introduce new ideas.

Introduction to Project Management

This seminar will introduce project management, touching briefly on a variety of topics. People with varying levels of project management expertise are welcome, although this seminar will be most useful for those with little or no experience.

Coaching for Performance

The current session will explore the concept of performance-based workplace coaching as a method and framework for managing employee performance and organizational
culture. Participants will learn core coaching perspectives and skills.

Managing Employee Performance

The current session will explore the full cycle of employee performance management; discuss how to set expectations and goals; regular employee touchpoints; employee
assessment & evaluation; and corrective measures including discipline.

Managing in a Unionized Environment

This session will provide participants with an overview of the implications of managing staff who are part of a labour union. Highlights include a review of typical and important collective agreement clauses, recommendations for managing staff performance and perspectives on dealing with judicial processes such as arbitration.

Building a Customer Orientation

Participants will enhance their skills in the development, evaluation and implementation of customer related strategies and tactics and learn how to apply a set of customer orientation-based tools in work situations throughout the organization.

Delivering Uncommon Service

Participants will enhance their skills in the development, evaluation and implementation of service related strategies and tactics and learn how to apply a set of customer oriented-based tools in work situations throughout the organization.

Turning Activity into Results – The Essentials of Planning, Prioritizing, and
Productivity

Taking a critical eye and a pragmatic approach to the essentials of planning, prioritizing, and productivity, this workshop will explore opportunities for managers and leaders to turn their own activity, and the activities of their team, into results.

Succession Planning

This seminar involves organizational needs analysis, focusing upon the strategic direction of the company, recognizing the vision for the future and determining the knowledge, skills, and capabilities required to fulfill that vision.

Health and Safety – OHS Accountability and Best Practices

The session will cover key concepts and best practices in management
systems, progressive discipline, planned workplace inspections, incident investigation, and mental health.