Online Customer Service

Online Self-Serve Portal

Customers must have an active my.brocku.ca account to access online services. To setup your account please click here.

Buy a parking permit

2024-25 Permit on sale dates.

  • July 9 10 a.m- Faculty & Staff permits
  • July 23 10 a.m.- Student permits
  • August 13 10 a.m.- Residence parking permits.

Other Notes:

  • The deadline for payroll deduction is August 23 at 12 p.m.
  • All account balances must be paid prior to ordering a new permit.

Pay or appeal a ticket

To pay or appeal a ticket sign in to your Parking Services Self-Serve Portal or provide the ticket number or license plate of the vehicle issued the ticket. Tickets can only be appealed within 10 business days of being issued. Multiple tickets can be paid at once.  Only valid appeals will be heard.

FAQ

Have a question? Read through our list of frequently asked questions for immediate answers to common questions. Haven’t found your answer? Please email parking@brocku.ca to connect with one of our customer service employees.