Supervisors play a vital role in an organization. They help achieve goals by overseeing day-to-day operations, maintaining productivity, and fostering employee engagement. While they are provided with tools, training materials, and resources, they often lack the most essential tool – the knowledge to manage, motivate, and lead their teams.
In this course, you will explore basic leadership concepts and gain essential skills to set you up for success in your leadership journey. Through theoretical knowledge, practical exercises, case studies, and self-reflection, you will use actionable strategies to incorporate new knowledge and skills in planning, organization, employee motivation, performance management, and decision making.
This micro-credential is a component of the Professional Certificate in Business Administration
Program Information
What you’ll learn studying Supervisory and Management Skills:
- Identify the roles and responsibilities of a supervisor within an organization.
- Describe the key challenges of transitioning from employee to supervisor.
- Explain how effective communication skills can lead to a better work environment.
- Evaluate the most effective communication approach in a given situation.
- Create performance goals for team members that are aligned with organizational goals.
- Use coaching strategies to develop employee skills and performance.
- Discuss how the decision-making process can provide solutions to workplace issues.
- Use techniques for managing time and setting priorities.
- Develop leadership skills to help you effectively manage and supervise your team.
- Set a personal action plan for continuous improvement and professional growth.
Supervisory and Management Skills for:
- Newly-promoted supervisors and managers
- Experienced supervisors and managers
- Team members aspiring for a leadership role
- Small business owners
- Team leads and coordinators
- Non-profit and NGO leaders
- HR professionals
Module 1: Foundations of Supervision
Module 2: The Power of Communication
Module 3: Building a High-Performing Team
Module 4: Problem Solving and Decision Making for Effective Leadership
All necessary materials are included in course fees.
This is an asynchronous, instructor-led course with defined start date, end date and specific module due dates. Learners are not expected to be online at a certain time of day, but they are expected to work through the material and interacting with their instructor. Learners should expect to spend approximately 5-8 hours per week on coursework throughout each week to meet course requirements.
Prerequisites
- No prerequisites required.
Technology Requirements
- Laptop: Windows 10 or higher or equivalent operating system with recommended 8 GB of RAM and at least 16 GB of free hard disk space and Wi-Fi capabilities.
- Laptop with integrated webcam and microphone recommended.
- Access to reliable high-speed broadband internet access (Cable, DSL, LTE) with a minimum bandwidth of 15 Mbps is recommended.
To successfully complete your program, you will complete all components of the program. Your progress will be continuously evaluated using a variety of formative and/or summative assessments to receive a final mark. Information about these assessment methods will be provided in the Learning Management System on the first day of the program.
| Course Detail | Course Info |
|---|---|
| Code | PCSL 9N562 |
| Price | $749 |
| OSAP Eligible | Yes |
| Delivery Mode(s) | ASY - Asynchronous Online |
| Duration | 8 weeks |
| Intake Details | Find upcoming dates and class times. |
Accredited by the Association of Administrative Professionals.