There are a number of issues that can be at place that include browsers, cookies and the device you are on.  Please do the following trouble shooting steps.

1. Do not use a bookmark to call up the web application.
2. If you are using a mobile device use a laptop or desktop and try again.
3. Clear out the cookies and history for the browser you are using.
4. Try at least 2 browsers (clear cookies here too) since it may be an issue with that browse

If you have done all of the above and still are experiencing issues then submit a request for assistance to our technical support person.  Submit your request here.

Students must login using their campus ID, which is the six-digit letter and number combination (e.g. ab14cd)

You are on the wrong tab. At the top of the page, click on the “Applicant and Student Self Serve” tab to see the icon for the residence application.

You may be getting this error while navigating the housing web application and using the browser back button instead of the NEXT or BACK buttons in the application.  You browser gets confused on what page they should be calling up.  A good first step is always to log out of the web portal, clear your history, reboot your computer and log back in.

Usually the residence channel is on the right side. It has a blue bar with Residence in white at the top and the “Apply to Residence” icon. If you can’t see it on the right side, scroll down or check on the left side of the page. It’s possible the icon has been minimized so you will only see the blue bar with Residence and no picture. Click on the white arrow in the blue bar to open up the channel and see the icon. If you still can’t see the channel, go to the top right side of the page and click Add More on the menu bar. You will see any inactive channels that can be added to the page.

To see a sample screenshot of what the residence icon looks like on the portal click here.

Pop-ups have not been enabled on your browser. Please go into your settings to enable pop-ups.