Frequently Asked Questions

For the latest update on closures and restrictions currently in effect, please see this page.

Updated June 23, 2021

General FAQ

Access to campus

Faculty and staff wishing to obtain access to their individual offices should fill out the Campus Access Request Form and apply through their Senior Administrative Council (SAC) leader.

Any member of the Brock University community wishing to request access to campus for any other type of activity should fill out the Resumption of University Activity Request Form and apply through their SAC leader.

For Academic Activity Requests (on-campus delivery), Classroom – Remote Teaching Facilitation Access Request or for additional information please refer to the Access Request and Resumption of University Activity Request Process with Flowchart.

Please note any approvals for Resumption of University Activities through the EMG Approval Committee are made at a point in time.  It is the responsibility of the endorsing SAC Member and Activity Lead to ensure continued alignment of the activity with the Brock Stages of Response/Recovery and Regional/Provincial Guidelines and Restrictions.

Requests approved by EMG Approval Committee prior to December 26, 2020 do not require re-submission to continue in 2021 provided that the activity remains permissible under provincial regulations and current Brock Stages of Response/Recovery.

Access to the University’s academic buildings is reduced as Brock continues to employ measures to discourage non-essential visits to campus during the COVID-19 pandemic. 

The use of medical masks are mandatory. Anyone entering campus will need to go through a pre-screening process, and enter at one of three access points: the Rankin Family Pavilion, the Cairns Complex east entrance, and at the South Block / Art and Val Fleming Commons.

The Marilyn I. Walker School of Fine and Performing Arts in downtown St. Catharines, and Brock’s Hamilton campus are only accessible by special request. Rodman Hall is closed for the Fall Term.

All people accessing campus will need to show Brock employee or student ID. As part of its due diligence to protect staff and students, the University is limiting access to personnel who have been authorized to enter during this time.

Swipe-card readers for exterior entrances to academic buildings are disabled. 

Swipe cards remain effective at interior doors for which they have been authorized.

Swipe card access also remains in effect for exterior entrances to residence buildings.

Swipe-card readers for exterior entrances have been disabled.

Access to all academic buildings at main campus must be done through the main entrance at the front of Schmon Tower, checking in and out at the Welcome Desk.

This will be open seven days a week, from 7 a.m. to 11 p.m. Anyone requiring access after hours should call Campus Security at 905-688-5550 x3200, or by using an Emergency Phone.

Swipe-card readers for exterior entrances have been disabled.

Persons needing to access academic buildings on the east campus — 573 Glenridge Ave.; the International Building; or Academic East — should phone Campus Security.  Use one of the Emergency Phones to call Campus Security, or phone 905-688-5550 x3200. 

The Marilyn I. Walker School of Fine and Performing Arts is only accessible by special request. 

Swipe-card readers for exterior entrances have been disabled.

All entrances and departures should be made through the main lobby entrance, which will be staffed by Campus Security 24/7.

Visitors should use the yellow emergency phone located outside the main lobby to contact Campus Security. 

Rodman Hall is closed for the Fall Term.

Brock University’s Computer Commons (the Fishbowl) is open with physically distanced workstations for students. The Commons will be open from 8:30 to 11:30 a.m. and from 1:10 to 4 p.m.

Students can book one of 10 Windows-based computer stations once per day for up to two hours. There is an accessible workstation available, as well as printing access at all stations. All software available in the Computer Commons is also available in the virtual labs. To book a workstation, visit Brock’s Information Technology website.

An in-person ITS Help Desk is available in the Computer Commons from 8:30 a.m. to 4:30 p.m. Monday to Friday, but clients are asked to first submit a help ticket to determine if the issue can be resolved remotely.

All persons accessing the Computer Commons and the ITS Help Desk must be wearing a mask.

General information

Brock University is an inclusive community where everyone is welcome and treated with respect.

The stigmatization of any group or individual has no place on our campus or in our country.

We recognize the dignity of each person, and build inclusivity and equity through understanding and respect for diverse identities.

If you believe that you, or someone you know, is being subjected to harassment, stereotyping or prejudicial assumptions, please contact the Office of Human Rights and Equity, located in MCE 206.  They can be reached at or 905-668-5550 extension 4859.

Symptoms include fever, cough and difficulty breathing. However, these symptoms can also be caused by respiratory illnesses, pneumonia, influenza and other viruses.

Anyone developing these symptoms should contact their health-care provider.

Brock students showing coronavirus symptoms should go to a doctor of the local hospital, or contact Niagara Public Health.

Staff and faculty experiencing flu-like symptoms should follow their doctor’s advice for minimizing the spread of the flu by exercising good judgement in protecting yourself and others from spreading germs.

Please report your absence promptly to your supervisor per normal practice.  Staff and faculty who require five days of absence or greater are requested to submit the Attending Physician’s Statement to be completed by a medically licensed doctor.  For information on the short-term sick process, or to obtain the form, please access SharePoint.

For students learning or on placement in health care settings, leaders of health care facilities are aware of the steps needed to protect students and all other employees should it become necessary. Students should follow the directions of the administration of the facility.

The University’s Department of Facilities Management is ensuring that all spaces on campus meet top industry standards and best practices for operating building systems to address COVID-19 concerns.

The following measures have been implemented in all Brock’s buildings:

  • All building ventilation systems at Brock University will continue to undergo regular maintenance to ensure air is clean and flowing into and out of buildings properly.
  • Overrides have been implemented in various areas and systems (e.g., air intakes) to maintain increased fresh air volumes to indoor spaces;
  • High performance filters (i.e., MERV-16, which are surgical-grade) have been installed in numerous areas across campus . Filters are changed on a prescribed schedule ensuring filters are meeting rated performance.
  • Checking air changes via building HVAC system balancing and air audits to ensure ASHRAE standards are met or exceeded;
  • Adding HVAC systems controls in areas/buildings not currently connected to Brock’s Building Automation System;
  • Plans are in place to flush indoor spaces prior to occupancy – ventilation will be started two hours prior to scheduled occupancy.
  • Drinking fountains have been disabled, so only bottle-filling is available at specifically equipped water stations;
  • Regular flushing of buildings’ domestic water systems to prevent bacterial growth and stagnation on pipes.

Extra measures being taken outside of building systems are just as important. Cleaning and disinfecting have a critical role in preventing the spread of COVID. Visitors to campus will notice the following measures around campus buildings:

  • Enhanced cleaning and disinfection of common use areas such as classrooms, library, washrooms and lobbies. Custodial staff have ramped up cleaning of high touch points, such as door handles, handrails and elevator buttons;
  • Installation of hand sanitization stations around campus, which are regularly checked and refilled;
  • Disabling blow dryers in washrooms and replacing them with paper towel dispensers;
  • Enhanced classroom cleaning/disinfecting process using electrostatic sprayers;
  • Implementing physical distancing measures in classrooms and pedestrian traffic flow areas.

Facilities Management will continue to follow ASHRAE’s guidance as new information becomes available, doing our best to protect the Brock community as people return to campus. You can reach the department at or 905-688-5550 x3717.

If you are concerned about someone who is ill and exhibiting flu-like symptoms, or have other concerns about safety in your workplace, please speak to your manager or contact HR. Employees in the workplace who are ill with flu-like symptoms should advise their manager, stay home and seek out medical advice accordingly.

To prevent the spread of infectious diseases and keep healthy, follow these simple steps provided by Niagara Public Health.

Self-isolation means staying home. Do not use public transportation, taxis or rideshares. Do not attend work, school or other public places. Contact with others should be limited as much as possible. For more information, please see the Public Health Ontario tip sheet on self-isolation.

Safeguarding the health and safety of Brock University students, faculty and staff is a top priority. Brock has a comprehensive approach to assist public health with contact tracing in the event of an identified positive case of COVID-19 on our campus. Given the increase in COVID-19 cases in Niagara, Brock will be supporting contact tracing efforts further by contacting employees and students on behalf of Niagara Region Public Health that have been identified as a close contact to a positive case with a nexus to campus. The information collected (name, address, phone number, date of birth, email address and exposure period) will be shared with public health through a secure method. This information may be maintained and will be in line with Brock retention protocols.

If you have any further questions, students please contact Student Health Services at or staff/faculty please contact Kathryn Walker, Manager, Health Management & Wellness at

Students can make telephone counselling appointments 24/7 by calling 1-833-276-2533 (1-833-BROCK33).

Brock students who are outside of North America can call 011 416 382 3257 for telephone support available 24/7, every day of the year.

For same-day urgent support, students can email:

Masks on campus

Physical Distancing: Physical distancing (i.e. keeping 2 metres away from others) remains one of the most effective measures to curb the spread of the virus and should be maintained when possible, even while wearing a mask.

Mask Wearing Exemptions: It is important to note that there are exemptions for the mask wearing requirement on campus and are outlined below under the heading of What if I Cannot Wear a Mask?

For more information on medical/non-medical masks, including specifics related to the required personal protective equipment, please refer to the Health, Safety & Wellness bulletin titled COVID-19: Use of medical/non-medical masks and physical distancing found on their COVID-19 SharePoint site. Further information on non-medical/facing coverings and medical masks can also be found on the Government of Canada Website.

Faculty, staff, students and visitors to campus are exempt from wearing a mask if:

  • The person is under the age of two;
  • The person has trouble breathing while wearing a mask for medical reasons;
  • The person cannot safely wear a mask for reasons such as, but not limited to, respiratory disease, cognitive difficulties, sensory processing disorder, learning difficulties, neurodiverse conditions, or difficulties in hearing or processing information;
  • If the person has communication difficulties such as, but not limited to, a speech impairment or is non-verbal and where wearing a mask will impact the individual’s ability to communicate;
  • The person has a medical condition where the use of a mask will negatively impact their health and safety;
  • The person cannot safely put on, or remove, their mask without assistance;
  • For religious reasons, the person cannot wear a mask in a manner which would properly control the source.

If you are not able to wear a mask, please inform Campus Security staff upon entry that you are unable to wear one.

For individuals who are unable to wear a mask, we ask that you be mindful of interactions with individuals on campus who are wearing masks and to maintain physical distancing, proper hand hygiene and respiratory etiquette at all times.

If you see someone on campus who is not wearing a mask, there is likely a reason for this. Please maintain physical distancing and be kind. Brock University values and respects the health, safety and abilities of all who are on campus.

Should a student have reasonable grounds to not wear Personal Protective Equipment (PPE), they are asked to contact Darryl Veld, Associate Director, Student Affairs to receive an identifier that they are expected to keep on their person at all times. More information can be found on the Failure to Comply with COVID-19 Guidelines page.

Masks may be temporarily removed where necessary to accommodate those for whom masks prevent or hinder communication. Bimodal processing is a growing communications-based accommodation and face masks can pose a significant barrier. If you are asked to temporarily remove your mask, be kind. Assume that the individual making the request is doing so for valid purposes. Maintain proper social distancing while communicating without a mask and avoid touching your face.

Brock Sports

Ontario University Athletics (OUA) has cancelled the 2020-21 sports season.

On Oct. 15 15, the OUA announced the cancellation of its sport programming and championships up to March 31, 2021 based on provincial public health guidelines due to the COVID-19 pandemic.

Winter sports cancelled include basketball, hockey, volleyball, wrestling, swimming, curling, fencing, track and field, figure skating and squash. This ruling also applies to the majority of Brock’s club sports, including cheer, dance, equestrian, powerlifting, ball hockey and ringette.

For more information go to

The health of our student-athletes, coaches, administrators, officials, and fans is our number one priority. Because of this, the OUA has been consistently following the directive of public health authorities, and it was after conversations with medical advisors, as well as extensive contingency planning with the Board of Directors, member institutions, and colleagues across the country, that it became increasingly evident that a safe return to play for the Winter Term was not realistic. After this significant consultation, and under the direction of the Board of Directors, the decision to cancel all OUA-sanctioned sport programming and championships up to March 31st, 2021 was made to best ensure the safety and well-being of all participants.

Brock Sports will continue to implement return-to-train protocols in accordance with provincial health regulations and institutional policies and procedures, all while maintaining an emphasis on the health, safety and well-being of all participants. Decisions are based on capacity (facility availability, staff availability, administrative workload), in conjunction with provincial sport organization (PSO) and/or national sport organization (NSO) regulations, provincial government regulations, as well as current trends in positive cases in the region and province. When your sport is able to return to campus for training, it will not be mandatory for you to do so if you do not feel comfortable or are unable to return to Niagara for any reason.

Brock Sports, the OUA and our national committee representatives are working closely with U SPORTS to ensure any updates to regulations are student-centered and minimize the impact to student-athletes. Many rules – including AFAs, eligibility, and transfers – are national in scope, and have been managed by U SPORTS, in harmonization across the country. Student-athletes will not lose a year of eligibility in the absence of a 2020-21 season. For more information about decisions related to these student-athlete regulations, please visit:

Yes, it remains very important that student-athletes stay engaged in their coursework, working toward a degree, as they would during a typical season.

Yes, our expectations of Brock University student-athletes, whether at home or in the Niagara region, remain the same.

Brock Sports Medicine is continuing to offer Telehealth virtual assessments, treatment plans and reconditioning programs by our sports medicine physicians and lead therapists. For any inquiries please contact your team’s lead BSM therapist directly or email

Brock University is dedicated to supporting students with mental health resources.

  • Face-to-face counselling is currently not available, however same-day drop-in counselling is still accessible. Email to be contacted via Microsoft Teams with an appointment time and a counsellor’s name.
  • For 24/7 personal counselling phone 833-276-2533 (833-BROCK33).
  • From Monday to Friday, 8:30 a.m. to 4:30 p.m., students can access Student Health Services (SHS) by phoning 905-688-5550 x3243 to leave a message and contact number, or by emailing
  • If you have questions about COVID-19 symptoms and need to speak to a Student Health Services nurse, please email
  • For medical emergencies, students should phone 911.

Student Accessibility Services remains available for students and contact information can be found on the SAS website.

All university communication related to COVID-19 can be found on Brock’s coronavirus website at This includes general information about COVID-19 and answers to questions about health, wellness and prevention, along with further helpful FAQs.

Human Resources

Brock University campuses in St. Catharines remain open, however Brock has implemented a modified operational model that has the majority of faculty members, librarians, and staff working from home, unless otherwise directed by their supervisor.

Guidelines for telecommuting work arrangements have been established and can be found here.

Requests to use vacation or lieu/banked time can be approved by supervisors as operationally feasible.

Telecommuting is an arrangement whereby an employee fulfills their job responsibilities at a remote location that is not operated by the employer (for example, in an employee’s home), for one or more days per week.

For consideration:

  • A telecommuting arrangement does not change the employee’s basic terms and conditions of employment, and should maintain an employee’s regular hours of work and income, such that it does not affect the employee’s pension and benefits plans provided by the University.
  • A supervisor can require the employee to report in different ways or on a different level of frequency than when the employee is physically at work. Examples include scheduling update meetings by phone or email to report on work progress.
  • The telecommuting employee must be reachable by telephone, text or instant messaging, email or other agreed-upon methods of contact during the agreed-upon hours of work, the same as they would have if they were working on University property.
  • Employees are responsible for ensuring that their remote workspace provides the same level of health, safety and security as the regular work office. If you have any questions, contact (Health, Safety and Wellness).
  • Supervisors are encouraged to assist the employee in setting up a remote workspace by, for example, providing equipment or supplies that the employee may need.
  • The normal departmental procedures apply for seeking approval for overtime, requesting vacation or other absences, and reporting illness.

Please also refer to the guide to creating temporary telecommuting work arrangements.

All employees must continue to report absences (including while working remotely off-site) as per normal departmental practices, even if you have been asked to self-isolate.

At this time, no employee is required to submit a doctor’s note or an Attending Physician’s Statement for flu-related absences, or for self-isolation as prescribed by the Public Health Agency of Canada and Niagara Region Public Health. Remote work arrangements will be facilitated with your supervisor during prescribed self-isolation. If a remote work arrangement is not feasible during prescribed self-isolation due to the nature of work and/or the operational needs of the department, eligible employees may have access to sick leave.

If you have questions regarding medical documentation as it pertains to any other illness or absence, please contact Health Management at

Information on self-isolation can be found here. Information on COVID-19 symptoms can be found here.

If services offered by your department have been cancelled by the University, and no alternate work is available, all hourly (timesheet) and contract (Period Activity Pay) employees will be paid for any previously scheduled hours up to Saturday, March 28, 2020. This includes employees who are no longer working as a result of the cancellation of discretionary events that was announced by the University on March 12.

Instructors holding a current contract will continue to receive full pay and will be contacted by their supervisor to discuss alternate forms of class and exam delivery now that the University has suspended in-person classes and exams for the remainder of the academic term.

All teaching assistants, marker-graders, lab demonstrators and course co-ordinators holding a current contract will continue to receive full pay. Duties may need to be modified in response to the suspension of in-person classes and exams, in accordance with collective agreement provisions.

If you have any questions about contracts (Period Activity Pay) in Workday, please contact HR’s Compensation team through

We understand that childcare concerns continue to be a challenge for many parents.

If coming to work or working remotely is not possible, various paid and unpaid leaves are available through collective agreements and other employment provisions, which may also include the Family Responsibility Leave as outlined in the Employment Standards Act.

Vacation may also be requested in accordance with collective agreements and policies.

Please note that absences/inability to work remotely related to child care does not qualify for income replacement under the University’s sick leave process.

Given the evolving coronavirus situation, Green Shield (GSC) is working collaboratively with pharmacy organizations, officials, and the Canadian Life and Health Insurance Association to ensure everyone has access to the medication they need. As a result, you will see some differences – most significantly, GSC’s 90-day supply requirement for maintenance medications has been reduced to a 30-day supply to help manage an increase in requests to refill medications. When it comes to requesting refills, we have adjusted our standard approach to allow for refills up to 14 days early. For certain medications with variable use, such as inhalers, it can be difficult to measure a consistent day supply. In the event that you require a refill for this type of medication, please ask your pharmacist to review the day supply, and if necessary they can utilize the resources available on to assist them with submitting the claim on your behalf. Keep in mind that officials recommend that patients maintain at least a 14- to 30-day supply of medication on hand but also warn against “stockpiling” as this creates an unnecessary risk of medication shortages.

In addition to an employee’s normal reporting process of absences to supervisors and recording in Workday, Brock University is asking that all employees experiencing COVID-19 like symptoms or have been diagnosed with COVID-19 or are self-isolating (as directed by Public Health or a Health Care Practitioner, or as a result of the guidelines published by Public Health) are tracked by logging into Brock DB’s portal COVID-19 page, regardless of working remotely off-site or not.

Employees will have the option in this reporting tool to indicate if work is being performed remotely while in self-isolation. Following recovery of symptoms and/or the self-isolation period has elapsed, employees will need to log in once again to provide this update through the portal.

All the data collected will be considered confidential and access is restricted to Health Management staff from Human Resources. It will only be shared with others as an aggregate without identifiers. Giving false information about your illness may impact Brock’s efforts to deal effectively with the pandemic.

During this period of remote work, the University continues to look for ways to engage and support staff through remote learning experiences.

These resources can be found by going to the University’s new Learning & Development SharePoint site. Topics of online sessions range, but in the past few months have included wellness, parenting and mental health topics.

New sessions are being added regularly, so please be sure to visit the Learning & Development page to find out more.

We recognize that any kind of illness, and particularly the declaration of a pandemic, may impact the mental well-being of our faculty and staff.

In an effort to support all of our employees at Brock, the Employee Family and Assistance Plan (EFAP) has been made available to all faculty and staff, regardless of eligibility. The EFAP is a great source of information and support and provides access to telephonic and e-counselling services. Information with regard to accessing these services is available at: or by calling the toll free confidential number at 1-844-880-9137.

In addition, our EFAP provider, LifeWorks, formerly Morneau Shepell, is sharing resources and tips on a regular basis as information changes and evolves and we recommend that you visit the site regularly.  These resources, including articles and webinar links are being posted on our Employee Wellness SharePoint site here.

In addition to information provided to employees by their supervisor, Health, Safety & Wellness (HSW) has a page dedicated to COVID-19 information on the HSW SharePoint site. To review health & safety considerations while on campus, information regarding both medical and non-medical masks, hand washing/rubbing and hygiene, physical distancing and other important information for staff/faculty that are physically on-site, please review our SharePoint site. This site also contains a link to a training module on Sakai for COVID-19 safety considerations.

Students living off-campus

As the region, province and country continue to recover from the COVID-19 pandemic, Brock is planning a return to campus for the Fall Term, with classes offered primarily on campus and residence, dining and campus life services returning to normal operations. We continue to encourage students to maintain flexibility when making off-campus housing decisions. Once a lease is signed, it is a legal document and there has not been any announcements to date that speak to flexibility/adjustments to legislation as it relates to lease agreement terms.

With COVID-19 cases on the rise across Ontario and restrictions in place, students are encouraged to avoid leaving Niagara if possible. If students do travel, they should limit contact with others upon returning to Niagara. Students are encouraged to:

  • Minimize contact with other people — only interact with people you live with and your family.
  • Wear face masks anytime you’re not eating.
  • Frequently wash your hands and use hand sanitizer.
  • Say no to social invites from anyone outside your own household.
  • Create a plan with roommates if you or they are heading home.
  • Download the Brock Safety App and the Government of Canada’s COVID Alert app.
  • Watch for public health updates.

These guidelines are especially crucial for students living in shared houses, where people may be heading home to different locations, exponentially expanding social bubbles.

The Niagara Region has made changes to garbage collection due to COVID-19. Please find a summary below and full details here:

  • As of October 2020, garbage collection will occur every other week. Recycling and organics will continue on a weekly basis. More details can be found here.
  • Used tissues and other organic material must be placed in paper bags or certified compostable bags and tied before being placed in the green bin, so that they don’t fall out.
  • All garbage must be placed in garbage bags and should not be loose in garbage containers.

Learn more about the temporary changes to residential rental processes and where landlords and tenants can get more help here.

There has not been any announcements to date that speak to flexibility/adjustments to legislation as it relates to lease agreement terms.

If your rental agreement is on a month-to-month or weekly basis, you can end it by giving your landlord proper notice. You aren’t responsible for paying rent past the end of the notice period. If you have a lease for a fixed term (e.g., eight or 12 months), you can give notice for the end of the fixed term. For information on how to end a tenancy, please see this brochure from the Landlord and Tenant Board (LTB).

You may also consider subletting or assigning your rental agreement. You can post an advertisement for your accommodation on Brock’s Off-Campus Living website.

Other helpful resources are on the Steps to Justice webpage. Specifically, this page, which answers questions about the COVID-19 pandemic.

If you require legal advice, consider contacting Niagara Community Legal Clinic for free advice over the telephone at 905-682-6635. They will be able to describe what may happen if you decide to not pay your monthly rent due to these circumstances, or your options should you contest the lease’s validity.

Students are encouraged to explore alternatives to viewing rental accommodations and signing leases in-person. For example, students can ask potential landlords to use technology that facilitates remote interactions (e.g., video conference, digital signing) and virtual tours of the accommodation. Students are also discouraged from renting accommodations before they have seen the property/unit.

Please email to set up an appointment to connect virtually or over the telephone with a member of the Brock Off-Campus Living and Neighbourhood Relations (OCLNR) team.

If your matter is legal in nature, you are encouraged to contact Niagara Community Legal Clinic for free legal advice over the telephone at 905-682-6635.

For more information related to your rights and responsibilities as a tenant, please contact The Landlord and Tenant Board at 1-888-332-3234. Steps to Justice is another reliable source of information related to housing law and changes due to COVID-19, they host a live chat Monday to Friday.

Students are encouraged to take precautions and thoroughly clean and disinfect all surfaces and items when they move out of their current accommodation and/or into a new home. Students can refer to the Niagara Region website for cleaning and disinfecting standards and adhere to proper hand hygiene to stop the spread of germs. In addition, students should ask their landlord about the cleaning/disinfecting procedures that have been taken between the previous and new tenants. If the unit you are moving into is furnished, students are encouraged to request three days between tenants. Please see this recommendation from Niagara Region Public Health here.

If you cannot stay at home, the Brock Off-Campus Living website  is a great resource for finding off-campus rental accommodations while at Brock. When connecting with landlords, it is recommended to inquire about their willingness to provide lease flexibility  or  shorter-term accommodations that suit this unique rental environment.

In addition, students and landlords must adhere to physical distancing recommendations. This can be done by completing virtual property showings and communicating remotely. Other off-campus accommodation options are below.


On the Brock Off-Campus Living website, you’ll also find  postings  by students looking to sublet their room off-campus for a shorter-term. We encourage you to browse these advertisements and connect directly with students/landlords to discuss next steps.


Local hotels and short-term rentals through AirBnB and other online home rental services provide additional options for students.


If your current, fixed term lease (e.g., eight or 12 month) is coming to an end, you likely have the option to continue to rent your current accommodation on a non-fixed-term (month-to-month). This more flexible option would permit you to complete a traditional housing search once the ‘state of emergency’ is lifted, if you wanted to change accommodations.

In recognition of the significant impact the current situation may have on students’ financial situation, the University has created the COVID-19 Undergraduate Student Emergency Bursary and the COVID-19 Graduate Student Emergency Bursary.

The bursaries will be used to provide short-term emergency financial aid for both graduate and undergraduate students who have experienced a demonstrated financial loss due to the pandemic.

To apply for the bursaries, undergraduate students should visit the OneApp site, and graduate students should visit the Graduate Studies site.

The Canadian Government has introduced the Canadian Emergency Response Benefit (CERB). More information can be found on this webpage.

The Canadian Emergency Student Benefit (CESB) may be available to you (May through August 2020). Please check here for more information.

Technology / ITS

For best results, high-speed broadband internet access (Cable, DSL, LTE) with a minimum bandwidth of 15 Mbps is recommended. At this speed, it would take approximately 2 minutes to download a one-hour video recorded at high quality.

If you are unsure of your connection speed, perform an internet speed test at

See below for more information about bandwidth requirements for the best experience using Brock University offered services for online learning.

Microsoft Teams

ScenariosRecommended minimum bandwidth
Peer-to-peer audio calling30 kbps
Peer-to-peer audio calling and screen sharing130 kbps
Peer-to-peer quality video calling 360p at 30fps500 kbps
Peer-to-peer HD quality video calling with resolution of HD 720p at 30fps1.2 Mbps
Peer-to-peer HD quality video calling with resolution of HD 1080p at 30fps1.5 Mbps
Group Video calling1 Mbps
HD Group video calling (540p videos on 1080p screen)2 Mbps


minimum bandwidthminimum bandwidth
HD quality video calling with resolution of HD 720p at 30fps600 Kbps
HD quality video calling with resolution of HD 1080p at 30fps1.2 Mbps
HD quality video calling with resolution of UHD 4K3 Mbps

Virtual labs

Workload typeRecommended minimum bandwidth
Light1.5 Mbps
Medium3 Mbps
Heavy5 Mbps
Power15 Mbps

These recommendations are based on the guidelines in Remote Desktop workloads.

1. Run an Internet speed test

Verify that you’re getting the speeds that you should be. Run an internet speed test at and compare the results to the advertised speeds of the internet package you’re subscribing to. If your connection seems slower than normal, use some of the following tips to try to resolve the problem.

2. Reboot your computer

Applications and data can linger in the background and in memory, taking up resources that may make your computer or internet connection seem slower than normal. Restarting is always a good first step.

3. Reboot your modem, router

Modems and routers also run software that can crash or become unresponsive. Try restarting your modem and/or router if your connection seems slower than normal.

4. Get closer to router/access point

Building materials and other wireless devices can cause interference which can degrade wireless signals. If possible, relocate to an area that has a strong wireless signal.

5. Use a wired connection

Wired Ethernet connections have lower latency and are less prone to interference. If possible, use a wired connection.

6. Close other applications that may be using bandwidth

Internet packages are rated by maximum download and upload speeds. Each application that connects to the Internet will take from this bandwidth. Music/video streaming, File sharing applications, and online gaming can have particularly high bandwidth utilization. Close applications when not in use, or if additional bandwidth is required. Consider upgrading your internet package if there is insufficient bandwidth.

7. Be aware of other users and devices on the network that may also be utilizing bandwidth

Internet packages are rated by maximum download and upload speeds. All users and devices on your home network will take from this bandwidth. Ask other users on the network to close applications when not in use, or if additional bandwidth is required. Consider upgrading your internet package if there is insufficient bandwidth for all users on the network.

8. Run video conferencing applications on the local computer rather than in a Remote Desktop window

Remote Desktop or similar technologies can add significant delay to connections, run latency sensitive applications such as video conferencing on the local computer rather than within the remote session.

9. Disconnect from VPN

VPN can add significant delay to connections by encrypting and tunneling all connectivity through the VPN provider. Run latency sensitive applications such as video conferencing on a local connection.

10. Contact your Internet Service Provider

If you’re not getting the speeds advertised by your ISP, contact them about it. There may be a problem with your connection that can’t be solved by one of the previous suggestions.

11. Contact Information Technology Services

If you’re having trouble with a Brock University provided service, contact the ITS Help Desk – we’d be happy to assist.


Brock is prohibiting all student, faculty and staff travel outside Canada as per the travel advisories issued by Global Affairs Canada.

  • The University is also updating and clarifying its travel cancellation policies.
  • When travel is allowed, Brock will continue to adhere to the travel advisories as issued by Global Affairs Canada.

No University business travel is permitted at this time. Research travel may be authorized as described in the restrictions on research travel question.

The Public Health Agency of Canada is recommending that travellers avoid all non-essential travel outside of Canada.

The Government of Canada has recommended:

  • Avoid non-essential travel outside of Canada until further notice. This includes cruise ships. To limit the spread of COVID-19, many countries have put in place travel or border restrictions and other measures such as movement restrictions and quarantines. Airlines have cancelled flights. New restrictions may be imposed with little warning. Your travel plans may be severely disrupted and you may be forced to remain outside of Canada longer than expected. Contact your airline or tour operator to determine options for cancelling or postponing your trip.
  • If you are still considering travelling or are already outside of Canada:
  • Check your destination’s Safety and security, Entry/exit requirements and Health sections.
  • Get the Government of Canada’s latest updates on COVID-19.
  • Check the Pandemic COVID-19 travel health notice.
  • Find out what commercial options are still available to return to Canada. Consider returning to Canada earlier than planned if these options are becoming more limited.
  • Ensure that you have sufficient finances and necessities, including medication, in case your travels are disrupted.
  • Check with your travel insurance provider to know more about their policies related to COVID-19. Find out if you are covered for medical treatment if you become infected with COVID-19 as well as for extended stays outside of Canada.
  • This advisory overrides all other risk levels, with the exception of areas for which we advise to avoid all travel (including regional advisories). The avoid all travel advisories remain valid.

In addition, Brock is prohibiting all student, faculty and staff travel outside Canada that is not vital to the academic mission.

Tri-Council travel expenses  

The three federal granting agencies confirm that the reimbursement of non-refundable travel fees from agency funds is acceptable, considering the impacts of COVID-19. This applies to the travel of both principal investigators and research personnel, when cancellation occurs. More information is available at

University-funded travel expenses

For travel booked prior to this communication (March 12, 2020), Brock faculty and staff can submit for reimbursement for any non-refundable travel fees, considering the impacts of COVID-19. Reimbursement must be allocated from the funding source (ie. PER, internal research grants, department budgets) originally intended and approved to cover the cost of travel.

Note:  Non-refundable travel fees for travel booked after the date of this communication will not be reimbursed. For this reason, the University encourages faculty and staff to purchase additional travel cancelation insurance, as well as additional travel health insurance. The costs for purchasing additional insurance will be considered eligible for reimbursement from the funding source intended to cover the cost of the travel (ie. PER, internal research grants, department budgets).

If reimbursement is provided for travel costs where a service provider issues a credit to the claimant, the claimant is responsible for ensuring the credit is used for future University activities and not for personal use. The claimant must refund the University for the cost of the credit if they decide to repurpose the credit for personal use.

All other Travel, Meals, and Hospitality Policy and Professional Expense Reimbursement Policy requirements and approval protocols remain in place.



Given the evolving Coronavirus situation, Brock is currently prohibiting all student, faculty and staff travel outside Canada, as per the travel advisories issued by Global Affairs Canada.  The latest official Government of Canada travel advisory continues to indicate to avoid nonessential travel outside of Canada until further notice.  When travel is allowed, Brock will continue to adhere to the travel advisories as issued by Global Affairs Canada.

For the most recent information on out of country Travel Benefits (if applicable) and Coronavirus FAQs, please visit the Green Shield Canada (GSC) Support Centre.

Faculty and staff who engage in out of country travel, subject to the restrictions and processes Brock has put in place, are accountable for regularly reviewing the following for timely information, which is subject to change and may impact benefits coverage.

Any benefits questions should be directed to or to Green Shield Canada (GSC) at 1-888-711-1119.

Brock employees with travel coverage as part of their benefits package with Green Shield (GSC) should be aware of the following information:

 Travel coverage continues to be specific to medical emergencies.

Where can I access the latest travel updates specific to COVID-19?
First and foremost, Green Shield Canada (GSC) strongly encourages you to review the official Government of Canada travel advisories, with the March 13 advisory stating to avoid non-essential travel outside of Canada until further notice. However, if you do decide to travel, subject to the restrictions and processes Brock has put in place, it’s important to understand your travel coverage and what’s expected of you.

In terms of GSC specific travel information, please review the information located under “The Support Centre” located on the Green Shield website  which continues to be the best source of the most up-to-date information.  At a minimum, ensure that you review the Coronavirus and Travel topics, which are prominently displayed.

The official Government of Canada travel advisory (issued March 13), says to avoid non-essential travel outside of Canada until further notice – even with international borders starting to re-open. What does this mean for my travel coverage if I still choose to travel for non-essential/leisure purposes?
While GSC  continues to view the Government advisory as the primary guideline, GSC  understands that plan members will make their own choices around travelling, subject to the restrictions and processes Brock has put in place. In these situations, GSC firmly believes that providing peace of mind is the right thing to do.

For that reason, GSC has made a significant update to all standard GSC travel plans to include coverage for emergency medical expenses related to COVID-19 for the period of August 15, 2020 through June 30, 2021, up to the existing maximums and limitations within Brock’s plan.

This additional coverage will apply to all destinations globally – regardless of the COVID-19 travel advisory being in place or reason for travel and is subject to all other terms, conditions, and limitations of Brock’s benefits plan, including the requirement that you must be symptom free, in good health, and that all pre-existing conditions must be stable for 90 days prior to departure.

Additionally, GSC encourages you to review Government of Canada travel information for the latest updates, including travel advisories for other reasons, in addition to requirements upon your return to Canada.

If you do travel and COVID-19 symptoms arise, contact GSC Travel Assistance immediately for support. You can find the phone number on the back of your ID card (as well as on your electronic ID on GSC’s mobile app). It is important to remember that travel coverage is for emergency treatment that cannot be delayed until you return to your home province.

If I still decide to travel, is there anything else I should do before I leave?
If you make the choice to travel, GSC strongly recommends that you register for Global Affairs as another source of timely information. Refer to the Government of Canada’s travel restrictions, exemptions and advice to learn more, including requirements for travellers returning to Canada.

Travellers are encouraged to download the ArriveCAN mobile app prior to arrival to reduce wait times and limit contact at the border.

If I chose to travel prior to August 15, 2020, what does this mean for my travel coverage?

Since GSC’s updated travel coverage – outlined above – is effective as of August 15, 2020, GSC will not cover any emergency travel expenses related to COVID-19 if incurred prior to August 15. Please note, however, that such claims incurred on or after August 15 will be eligible regardless of the date of travel.

Trip Limitation for Travel

There is a 180 day trip limitation for GSC travel coverage.  If travelling for greater than 180 days, with no return to Canada, Brock can request an extension of GSC travel coverage for sabbatical and study purposes, which may or may not be approved.  In order to be considered for an extension past the 180 day trip limitation for GSC travel coverage, Brock is required to provide the following information to Green Shield:

  1. Start and return date of trip
  2. Proof of OHIP extension
  3. Reason for Trip
  4. Country travelling to

The above information should be sent to for submission to GSC for consideration of approval.  Please allow a minimum of four (4) weeks for approval to be assessed, following submission of the above material.  If you have any questions please email

Notwithstanding the above, Brock continues to prohibiting all student, faculty and staff travel outside Canada as per the travel advisories issued by Global Affairs Canada.  When travel is allowed, Brock will continue to adhere to the travel advisories as issued by Global Affairs Canada.

According to the Government of Canada, it is important for all travellers to:

  • Self-isolate for 14 days after your return from travel outside of Canada
  • Monitor your health for fever, cough or difficulty breathing
  • Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing.

All employees must continue to report absences as per normal departmental practices, even if they have been asked to self-isolate.

Academics and research FAQ


James A. Gibson is only available for Book Pickup at this time.

International students

International Student Medical Coverage

UHIP covers eligible medically necessary health services and medical treatments, including COVID-19. More information regarding your coverage is available on the UHIP website.

To review coverage of medication, please review the StudentVIP website or reach out to BUSU (for undergraduate students) or GSA (for graduate students) office.

Please contact to find out whether you’re eligible to extend your coverage.

No. UHIP eligibility requirements can be found here. Please consider purchasing private medical insurance. StudentVIP offers primary medical care insurance. Follow this link and review the information listed under the ‘International Students’ section.

Your coverage can be different when you are outside of Ontario or Canada. Please check the UHIP website to understand your coverage.

International Student Immigration Information

Renee Ji, Brock International Student Advisor, is available to discuss study permit and visa related issues by email at:

All students must have a quarantine plan for themselves as well as any family member entering Canada with them. Brock can provide quarantine options on campus at no cost. Food will be at the student’s expense.

Brock will provide transportation from the airport to the student’s quarantine location in Niagara if needed. Students are advised to avoid taking public transportation from the airport to their quarantine destination.

All students and their family members entering Canada with them are required to take a COVID-19 test within 5 days of arrival. Brock University will co-ordinate.

Learn more about International Student Travel Requirements

Immigration, Refugees and Citizenship Canada has updated measures in place to accommodate needs due to the COVID-19 outbreak.

Immigration, Refugees and Citizenship Canada has updated measures in place to accommodate needs due to the COVID-19 outbreak.

If you’re planning to travel outside of Canada, please review the official Government of Canada travel advisories before finalizing your itinerary. The Government of Canada has also announced additional measures to prevent the spread of COVID-19. This includes closing Canada’s borders to non-citizens and non-residents of Canada effective Wednesday, March 18. Depending on the length of the border closure, re-entry in Canada may not be possible. We encourage you to document all relevant information (such as news and government announcements) in case you need them for future immigration applications.

Registrar’s Office


For COVID-19 frequently asked questions related to the Brock University admissions process, please visit the Admissions website.

Academic advising

Academic advising appointments are available via live chat, phone and email with the Central Advising team of the Office of the Registrar. Your advisor will call you at your scheduled appointment time. Please include a contact number where you can be reached when setting up your appointment.

For more information on appointment bookings, please visit our website.

To inquire about appointments with departmental academic advisors, please email your advisor directly. Find a complete list of academic advisors here.

Phone appointments for the Central Academic Advising (Academic Advising and Exploration Services) team can be booked as usual through your and your advisor will call you through Microsoft Teams at your appointment time.

  1. Log into your and book an appointment with your Academic Advisor.
  2. Receive an invitation sent by your Academic Advisor from Microsoft Teams Calendar
  3. Accept the invitation
  4. Go to the Teams Calendar and click on your appointment
  5. Click “Join” to join the appointment

If you are considering changing your major, please book an appointment with an Academic Advisor within the Office of the Registrar or email to have your questions regarding a major change addressed.

Brock Central

It is recommended to make tuition payments through online banking. For all possible payment methods go to the SAFA website. Make sure to allow 2-3 business days for your payment to process to your student account.

Despite the changes brought on by the COVID-19 pandemic, Brock is committed to providing a high-quality academic experience in all of its courses and programs, with the same level of academic rigour and the student experience students have come to expect. Brock is also committed to enhancing its supports and outreach initiatives in these challenging times to ensure that all students have an equal opportunity to succeed in their studies.

All publicly assisted universities in Ontario, including Brock, take their guidance in matters related to tuition from the Ontario Ministry of Colleges and Universities’ Tuition Fee Framework. Under this framework, domestic tuition was reduced by 10 percent in 2019-20 and frozen for the 2020-21 academic year.

Brock has worked closely with the Brock University Students’ Union (BUSU) and the Graduate Students’ Association (GSA) to save students over $4.2 million in university and student union fees over the course of the 2020-21 fall and winter terms. A variety of student ancillary fees have been reduced by 25 percent, including the athletics fee, the recreational facilities fee, and numerous Brock Student Life fees. For graduate students, the University has reduced athletics, recreation facility and Zone fitness fees by 25 to 50 percent. Additionally, the bus pass fee has been reduced by 50 percent, and all fees associated with the Zone Fitness Centre expansion will be delayed until Spring 2021 at the earliest.

For undergraduate students, BUSU has reduced its ancillary fees by about 40 percent. The specific reductions vary depending on the individual fee or levy, but some highlights include a 100 percent reduction in the per-credit strategic expansion, green levy and deferred maintenance fees, a 50 percent reduction in the safety and federal advocacy fees and a 25 percent reduction in the Brock TV fee, clubs levy, and engagement levy.

Brock has also taken steps to increase the financial aid it makes available to students with demonstrated need. In addition to the COVID-19 Emergency Student Bursary created in April, which supported a number of undergraduate and graduate students in the Winter and Spring terms, the University has created new bursaries for domestic and international students admitted or returning to Brock whose finances have been affected by the pandemic.

Transcripts requests are available through Brock DB. Transcripts can be requested and will be provided through mail only. Please allow some delays in delivery time due to the impact of the Covid-19 pandemic. If a transcript is needed for another post-secondary institution in Ontario, these can be sent directly to the school as a PDF document. This is not an official transcript but will be accepted by any Ontario on an interim basis. The original transcript will be sent by mail to the requesting student.

Duplicate Diploma requests are available through BrockDB. Duplicate Diplomas can be requested and will be sent via courier. Please allow some delays in delivery time due to the impact of COVID-19 pandemic.

Brock Central’s operations have transitioned to remote service delivery. Service is available through telephone and email; student appointments are not available on-site at this time. For more information, please see the Contact Us page on our website.


We will plan an on-campus celebratory event for our 2020 graduating students as soon as it is safe and legally permissible to do so. We take our lead from Niagara Region’s Public Health department and abide by the Ontario Government’s requirements in relation to event/gathering size. Our first priority is the safety of our graduates, their guests, staff and faculty members. We will communicate specifics of our future in-person celebrations once it is appropriate to do so.

Grad photos will not be taking place on campus until the University re-opens. Please contact Luxarte directly at 1-800-267-2379 or email at

Yes. You have the option of deferring your graduation to another date, however, please note this will mean that your degree will not be conferred until that time. As an example, if you are a Spring graduate, your degree conferred date will be in June. If you defer your graduation to Fall, your degree conferred date will not be until October.

No. The fee is still applicable. An in-person celebratory event will be planned for a later time. The date, location and time of this celebration will be confirmed once health officials permit large gatherings to again take place. Diplomas will be mailed out to graduating students.

Yes. If you intend to have your degree conferred, you will need to submit an ‘Intent to Graduate’ form through your student portal as soon as possible and pay the associated fee. Please ensure your mailing address and telephone contact number are updated in your BrockDB portal.

Yes. Please check of the absentia option on the ‘Intent to Graduate’ form in your student portal in order have your diploma included in our mail-out following the conferral of degrees. Please ensure your mailing address and telephone contact number are updated in your BrockDB portal.

We anticipate mailing out diplomas shortly after degrees are conferred. However, due to the evolving COVID-19 pandemic, we cannot guarantee the exact mail out date of your diploma package at this time.

For updates, please monitor the Convocation website. Email questions to


Brock University still has limited on-campus activities and, as such, is not available to be used as a testing centre for non-Brock students wishing to write an exam at Brock.

You will request your out of class tests and exams in the same manner as you have in the past through the central scheduling office. All out of class exams must be centrally scheduled to not only ensure that students have a fair, conflict free schedule but also to adhere to academic regulations for all parties involved.

In order to ensure that students can have conflict-free exam schedules, all out-of-class final exams should be requested and scheduled through the Office of the Registrar. As we understand that the traditional two or three hour exam format may not work for all online course offerings, we will also be offering the ability to request alternate exam periods (i.e., six or 12 hours) to accommodate non-traditional examination methods, including open-book or take-home style exams that will allow students to log in and complete/submit their exams during the scheduled time period.

No. We will not be requiring exams scripts to be submitted for the Fall 2020 exam session. If you wish to submit a copy of your exam to be placed on reserve in the library, you can do so by emailing a pdf of your script to AFTER your exam has been held.


You may need to have your account reactivated by calling the ITS Help Desk during open hours for assistance at (905) 688-5550 x 3778 or x 4677. Hours and locations are available on the ITS Contact Us page.


  1. Applicants to Brock: Please email for a password reset.
  2. If you have forgotten your password, you can reset it from the Activate Account and Reset Password page. To activate your account, go to the Activate Account and Reset Password You may also contact the ITS Help Desk locations during open hours for assistance. Hours and locations are available on the ITS Contact Us page.

Students must have Department/Centre approval for the equivalent course, or the subject most similar to the desired course(s) prior to submitting the form to the Registrar’s Office. Approved Letters of Permission will be sent to the host university where required and a copy will be sent to you, the student. Please ensure you are submitting the form with enough time for processing. Letters of Permission can take up to 10 business days for processing. Please download the Letter of Permission application form. Please follow the directions on the form to upload the signed form and application fee via your student portal.


Following the guidance of public health experts, we are discouraging all unnecessary travel. Please take advantage of our virtual tour and online appointment options available at

Following public health guidelines, Brock University is carefully moving forward with its own multi-stage recovery plan. Campus tours will resume when safe to do so, guided by the key principle of keeping the health, safety and well-being of students, faculty, staff and the community a top priority.

Please take advantage of our virtual tour and online appointment options available at

We encourage you to take part in our free online orientation program Smart Start and to review all of your next steps at

Explore all that Brock has to offer through our virtual event. Launching on November 9, 2020 and available all month, you’ll have the opportunity to experience Brock from anywhere!

Register at as the date approaches.

Visit us at to explore our programs, follow our next steps and learn why Brock should be your first choice.

Take part in a virtual tour, book an online appointment with one of our Recruitment Officers, or ask questions anytime at



These courses will have a set time when students are expected to “attend.”


These courses do not require that you attend at a specific time but will still have deadlines that you will need to adhere to.

Requests to increase or lower the course enrolment numbers should follow the normal procedure and be submitted to the scheduling team by the Department on a course change form:


On 10 June 2021, Brock University released updated guidance regarding Brock Research Activities During Stages of Pandemic and Recovery. This plan provides guidance for a broad range of research activities on- and off-campus at each of Brock Stages of Reopening/Recovery, which align with the province’s three-step Road Map to Reopen.

Table 1 in the Brock Research Activities During Stages of Pandemic and Recovery  provides an overview of the Brock research activities that are expected to be authorized at each stage of the pandemic and recovery. This expanded plan builds from the same set of guiding principles and confirms the same research priority timelines that were introduced in June. Consistent with the process implemented in June, researchers seeking access to research facilities and sites on- or off-campus will apply through their Associate Dean Research as described below. (Note: A streamlined process is available to access Brock Archives & Special Collections only.):

  1. Researchers read and understand the guidance documents from Brock University Health, Safety, and Wellness:
    1. Health, Safety, and Wellness Guidance for Shared Campus Research Spaces in COVID-19 Pandemic Conditions
    2. (if relevant) Health, Safety, and Wellness Guidance for In-Person Research with Human Participants under COVID-19 Pandemic Conditions
  2. Researchers complete COVID-19 safety training on Sakai (for employees or students as relevant), as well as any applicable required department-specific training.
  3. Faculty researchers submit the following documents to their Associate Dean Research to request authorization for research activities for themselves and any supervisees:
    1. the Research Facility Access and Prioritization Request Form
    2. the Researcher COVID-19 Mitigation Strategy
    3. the Research with Human Participants Risk Checklist (if relevant)
    4. any associated Research Ethics Board applications or modification requests (if relevant)
  4. Student researchers will be directed to confirm that they are willing to undertake research in pandemic conditions.
  5. If the Associate Dean determines that the proposed research activity is consistent with the pandemic conditions and endorses the request, it will be forwarded to the Academic Safety Committee and Health, Safety, and Wellness and (if relevant) the Research Ethics Board for detailed review of the identified risk-mitigation plans.
  6. Faculty researchers will be notified by the Associate Dean Research when research activity has been authorized according to an accepted risk-mitigation plan.
  7. If relevant, faculty researchers provide the approved access request documents and notification of authorization to relevant regulatory bodies, such as Animal Care Services (the Research Ethics Office is notified at step 3).
  8. Researchers will be scheduled for access to on-campus spaces (if relevant) once they have confirmed with the Associate Dean Research that authorization and regulatory clearance are in place.

All planning and research activity under the terms of this plan must be conducted in light of the prospect that provincial orders and public health guidelines may call for greater restrictions in the future. Researchers are expected to create the conditions to reduce or cease activities on short notice in case COVID-19 conditions worsen

Authorization for access to any research facility or site may be reversed based on University, government, or public health direction. Attend to University communications to know when Brock moves between the identified Brock Stages of Reopening/Recovery; consult appropriate local public health guidance if the research is intended to occur in another region. If at any point, the University or the research site moves toward a more restrictive stage for which Table 1 no longer includes an activity that has been authorized at a later stage, then the activity must stop until further authorization is secured. Consult your Associate Dean Research if you are uncertain.

Brock’s research access plans were developed by the Research Access Task Force on the basis of expert input from research administrators; Health, Safety & Wellness (HSW) and Facilities Management staff; survey feedback from over 400 researchers and graduate students; consultations with the Research Ethics Boards and Animal Care Services; public health and government guidance; and a review of the plans as developed at other institutions, including active engagement with the Ontario Council on University Research COVID-19 Research Working Group. The development and implementation of these plans continues to be informed by the Emergency Management Group’s ongoing coordination of safety, resourcing, and wider access to campus facilities.

At present, research services at Brock University continue to function, though with staff working predominantly off site. Access to campus or shared sites off-campus is limited to those with authorization.

Researchers can request authorization for research activities by applying through their Associate Dean Research (see Brock Research Activities During Stages of Pandemic and Recovery).

Prior to returning to campus or field research sites, all authorized users must complete the COVID-19 Safety Considerations on Campus training module from the Health_and_Safety Sakai site (for students and for employees). Research lab users must also complete the COVID-19 Safety Considerations for Laboratory Spaces, which is also available on the Sakai site.

Access to research laboratories and research facilities on Brock’s campus, and research use of shared facilities off campus, are suspended except as authorized according to the process outlined in Brock Research Activities During Stages of Pandemic and Recovery.

Swipe-card access through exterior entrances was suspended effective 6 p.m. on April 3, 2020. Researchers who are authorized to undertake research will need to check in and check out at a designated entrance. Brock employee or student ID must be presented.

Access to campus research spaces is normally limited to the hours 8 a.m.–8 p.m. Monday to Friday (except holidays). Associate Deans Research may be able to authorize access at other times if extenuating circumstances exist and suitable safety precautions are in place.

Many researchers work in shared laboratories or use shared equipment that necessitates consideration for rotational schedules to accommodate the collective needs. Each shared campus research space should designate an individual (e.g., lab coordinator, principal investigator) to establish and monitor usage schedules with due consideration for the identified principles, priorities, and risk-mitigation strategies. Throughout the pandemic recovery and response stages, a one-hour gap must be scheduled between individuals occupying research space to allow individuals to arrive and depart without crossing paths and to allow the air in the space to be exchanged through existing systems.

Whether a research laboratory or facility is open or closed, it is important to ensure all lab members are familiar with the Laboratory Emergency Preparedness Checklist and the associated contact information. Ensure that an updated version of the checklist is filed with for Campus Security purposes.

Physical distancing remains one of the most effective measures to curb the spread of coronavirus and should be maintained whenever possible, even while wearing personal protective equipment (PPE). All members of the Brock community are expected to adopt health risk-mitigation strategies (including physical distancing) to help reduce the spread of COVID-19. Personal protective equipment (PPE) is the last line of defense against coronavirus.

Standard Personal Protective Equipment for Shared Research Spaces: Medical Mask + Eye Protection

For work that requires you to be within 2m/6’ of others, whether indoors or outdoors, for more than 15 minutes, medical-grade masks and eye protection (goggles or a face shield) must be worn.

In shared research spaces (e.g., labs), medical masks and eye protection must be worn whenever others are present due to the difficulty of maintaining a physical distance of 2m/6’.

Medical Masks: ASTM protection rating of ASTM Level I or II.

Eye Protection—Goggles: Wear snug-fitting indirectly-vented or non-vented goggles rated CSA class 2 for infection control.

Eye Protection—Face Shield: As an infection control alternative to goggles, use a CSA class 6 face shield with crown and chin protection that wraps around the face to the point of the ear to provide protection from splashes and sprays.

Depending upon the nature of your research activities, other PPE may be required (e.g., gloves, lab coat, N95 or KN95 respirator). These requirements will be determined as part of the review of the risk-mitigation plans for your research space (see Brock Research Activities During Stages of Pandemic and Recovery).

See the following guidance documents from Health, Safety, and Wellness:

Need more information about this topic? Contact

How to Order PPE

Request sufficient supplies of the necessary PPE by contacting Science Stores. Send email requests to

For the foreseeable future, the costs for the following items will be covered by the Office of Research Services if ordered through Science Stores:

  • Medical Masks
  • Eye Protection (Goggles or Face Shield for infection control)
  • N95 or KN95 respirator if required by research activity
  • Gloves if required by research activity

Purchase (using non-Tri-Agency funds) is also possible through Workday catalogues as explained on this video.

Researchers continue to be responsible for purchasing the following items (with non-Tri-Agency funds):

  • Hand Sanitizer
  • Lab Coats

Researchers can request authorization to undertake field research by applying through their Associate Dean Research according to the process outlined in Brock Research Activities During Stages of Pandemic and Recovery.

Field research must:

  • follow strict physical distancing and hygiene protocols as informed by location-specific public health guidance while on site, and during travel to and from the site;
  • respect the prohibitions around gathering sizes;
  • have been approved by any relevant local authorities (e.g., parks or conservation authority, First Nations band council); and
  • attend to the research travel restrictions in effect at the current pandemic stage (see Are there restrictions on research travel?).

Consistent with the collective principles across Ontario universities, research that can feasibly and safely be done remotely without significantly compromising the efficiency and integrity of the work, including adherence to ethical standards and maintenance of confidentiality, should continue to be done remotely until post-pandemic, even if it could be done on campus consistent with health guidelines.

Part of the overall risk-mitigation strategy is to reduce the number of individuals present on campus. Therefore, those who do not require specialized equipment or facilities will be expected to continue to work from off campus whenever possible.

Faculty, staff, or graduate students who just need to pick up or drop off something in their office (less than one hour per visit) can do so by checking in and out at a designated access point during open hours on campus.

Faculty members who require longer term access to work individually in their campus office should fill out the Campus Access Request Form and apply through their Senior Administrative Council (SAC) leader.

The Office of Research Services continues to provide services for our researchers. Our staff are now working off site. We ask that researchers allow extra time for us to process applications and other documentation during this challenging period.

Staff are communicating with researchers primarily through email, phone and other methods that don’t involve face-to-face encounters. All in-person internal grant adjudication meetings have shifted to video meetings.

The Office of the Vice-President, Research enacted an automatic, one-year extension for projects that were funded under our various internal grants and awards in 2020. This does NOT apply to Research Ethics and Animal Care certifications, which are subject to the regular annual renewal processes.

Signatures for a researcher’s departmental chair and Dean will still be required before an external grant application can be submitted. We encourage researchers to gather electronic signatures from the chair and Dean or submit their approval by e-mail to the Office of Research Services.

Research sponsors, including the Tri-Agencies, are well aware that the COVID-19 pandemic can affect funded research projects in myriad ways. In addition to existing mechanisms for addressing exceptional circumstances, the Tri-Agencies are actively assessing the issues and sharing information through their respective websites:

The Office of Research Services will address specific circumstances with other sponsors as they arise. The Office maintains a list of key changes announced by our major funders as well as new funding and collaboration opportunities on the Research Enterprise Sharepoint site.

All Brock University travel was suspended when the pandemic was declared in March 2020. As the institution continues to respond to the pandemic, the restrictions on research travel evolve.

Permissible research travel is subject to the stage of response and recovery, location-specific public health guidance, Global Affairs travel advisories, and any funding restrictions. Until further notice, Brock operational funds are not available for research travel. Research funds may be used to fund research travel as follows:

  • Lockdown: local travel only; no overnight stays
  • Brock 1:local travel only; no overnight stays
  • Brock 2:domestic travel
  • Brock 3:domestic travel

Request authorization for research travel by applying through the Associate Dean Research (see Brock Research Activities During Stages of Pandemic and Recovery).

Senior administration (PVP) will determine when International travel is appropriate, subject to federal direction, including Global Affairs travel advisories. Authorization for international travel is not anticipated for the duration of the Ontario Roadmap to Reopen.

See Are there restrictions on research travel? for details about permissible research travel.

The Tri-Agencies (CIHR, NSERC and SSHRC including New Frontiers in Research Fund – Exploration funding) have confirmed that the reimbursement of non-refundable travel fees from agency funds is acceptable considering the impacts of COVID-19. This applies to the travel of both principal investigators and research personnel. More information is available at:

Researchers should continue to work with The Office of Research Services to determine eligibility on other external funding sources. If a cancelled travel expense is not eligible on an external funds source, an alternative funds source should be identified and expenses re-allocated where allowed.

Additional information about University-funded travel expenses as well as recommendations about future travel bookings can be found here.

Human Resources is asking all supervisors to be as flexible as possible when considering requests for alternate work arrangements during this time. Alternate work arrangements may include telecommuting, flex time (including working outside regular business hours) and working a compressed work week. All alternate work arrangements:

  • Will be subject to supervisor discretion and approval must consider work practices and collective agreements;
  • Should be approved on a case-by-case basis;
  • Should consider the department’s operational needs and ability to maintain operations and services; and
  • Should consider the Government of Canada’s recommendation that we should be practicing physical distancing and avoiding large gatherings with the intention to “flatten the curve” and limit the impact on the healthcare system as the number of cases increases.

Supervisors should also consider approving requests to use vacation or lieu/banked time, if operationally feasible.

There is a declared state of public emergency. Public health guidance and government directives have necessitated the suspension of research activities and the imposition of restrictions on access to research laboratories, facilities, and sites (see Can I continue with my research?). Connect with the research offices to discuss implications or concerns with respect to your research program or laboratory. Work with graduate program directors and Faculty Associate Deans to identify appropriate strategies to support graduate students.

We all want to provide our graduate students with a rewarding and challenging research experience. Supervisors are asked to be flexible and creative to ensure graduate students are supported and can complete their programs in a timely manner, while respecting that academic requirements remain in place and that academic integrity must be maintained.

In discussion with your Faculty Associate Dean and Graduate Program Director (GPD), you are encouraged to continue to have regular academic meetings such as committee meetings as well as other exams that will vary by faculty (for example, candidacy exams, comprehensive exam, portfolio defence). We appreciate that the potential barriers to completing specific types of research will differ within Faculties and across programs. Your GPD and/or Faculty Associate Dean will be best placed to work through a specific situation with you. We realize that this situation brings significant challenges when conducting some types of research. It is worthwhile considering that thinking about alternative approaches may in fact lead to a new direction that may be fruitful over the longer term.

We all want to provide our graduate students with a rewarding and challenging research experience. The same flexibility and creativity that is being demonstrated in regard to new methods of course delivery and modifications around testing of graduate degree-level expectations are needed to ensure that our graduate students are supported and can complete their research programs in a timely manner. At the same time, it is essential to respect that academic requirements remain in place and that academic integrity must be maintained. Continuing open communication with your students through virtual interactions will help ensure that regular milestones in the degree program are met, while also ensuring that potential challenges are identified sooner rather than later along with acceptable solutions to achieve the best outcome for the student along with a thesis of which they can be proud.

Some questions for you to consider:


Can your work continue off site with access to specific equipment or research materials?


Are there compliance or regulatory requirements or certifications that may be impacted by a disruption in your program or by changing the location of your work?


Is the contact information for your lab members up to date?

Degree Completion

How can you support students to fulfill degree requirements by staying connected, creatively considering what can be accomplished within the constraints and time frames, and modifying research plans when appropriate?


Which processes are automated or can be initiated remotely? Which require physical presence on campus?


Are you able to continue the research program by working at another location or at home? Do you have everything in place to access email/voicemail/network drives/web conferencing remotely and in compliance with information security and research ethics standards?


Would the absence of individual members of your team with specific skills or knowledge result in difficulties in your research program? Would cross-training, documentation or sharing of information mitigate this risk?


Does your project or lab provide any services to external users that may be impacted? Is this documented in a contract and are there sufficient “out” clauses in the event your lab was not operational?


Does any of your equipment need in-person monitoring (e.g. to ensure constant temperature) or do any of your materials require transference between equipment? Can any monitoring be done remotely?


Are there important supplies (consumables) that could lead to a disruption in your research program should their stock diminish? Are you able to maintain a greater stock of any important supplies to cover any disruption?


Has all hazardous waste been removed from your research laboratory? Are the appropriately trained members of your team available if any hazardous waste is still being produced?

Access to the Brock LINC is available for authorized activities only.

Individuals seeking access to the Brock LINC for research purposes should follow the steps outlined in Brock Research Activities During Stages of Pandemic and Recovery.

Any member of the Brock University community wishing to request access to Brock LINC for any other type of activity should fill out the Resumption of University Activity Request Form and apply through their SAC leader.

The Makerspace and Digital Scholarship Lab have moved to a By Appointment Only system. Please contact or if you require assistance

The Goodman Group programs and events have moved to online delivery or will be rescheduled when conditions allow. Please contact for further information.

For any other questions about Brock LINC, please contact

The REB and ORE have implemented the provisions of the guidelines on the functioning of the REBs and Research Ethics Office during unforeseen circumstances.

At present, the REB and ORE are functioning at full capacity and do not anticipate any significant delays in processing new (delegated review) applications or renewals, although face-to-face meetings of the REBs have been cancelled. For files requiring full-board review, procedures will be determined on a case-to-case basis in consultation with researchers. We will advise researchers of any change to the usual processing time frame promptly, as necessary.

Research involving human participants that requires no in-person interaction (e.g., online or telephone interviews and surveys, research involving existing data sets that can be accessed from off-campus) can proceed, subject to continuing ethics clearance.

Research activities that require in-person interaction are suspended unless authorized through the process outlined in Brock Research Activities During Stages of Pandemic and Recovery.

In accordance with Canadian guidelines and Brock policy, the REB may require modifications to research or suspend research where participant or researcher welfare is at stake.

Researchers are responsible for submitting all annual and final reports on time in order to maintain current research ethics certificates even if they have not sought clearance to proceed with the research during the pandemic.

The Research Ethics Board is processing applications for ethics clearance.

Researchers can submit applications directly to the REB for research involving no in-person interaction (e.g., online or telephone interviews and surveys, research involving existing data sets that can be accessed from off-campus).

Research activities that require in-person interaction are suspended unless authorized through the process outlined in Brock Research Activities During Stages of Pandemic and Recovery. Submit all documents (including the REB application materials) to your Associate Dean Research to initiate the review. The Associate Dean Research will communicate with the Research Ethics Board through the review process. Researchers can undertake research only after receiving authorization through the Associate Dean Research and confirmation of ethics clearance from the REB.

Researchers who applied to the REB prior to 11 September 2020 and received clearance pending COVID-19 restrictions, must complete steps 1–7 (see Brock Research Activities During Stages of Pandemic and Recovery) to activate the ethics clearance.

Research involving human participants should be conducted online where possible. Where in-person interaction is required, researchers are expected to use appropriate measures to reduce the risk of virus transmission, including physical distancing, non-medical facial coverings, and enhanced sanitation protocols. Where physical distancing is not possible, other suitable procedures such as the use of personal protective equipment and physical barriers (e.g., plexiglass dividers) are required. Minimize time together whenever possible, including completing remotely any tasks possible (e.g., reviewing consent materials, completing questionnaires, etc.). Consult Health, Safety, and Wellness Guidance for In-Person Research with Human Participants under COVID-19 Pandemic Conditions for recommendations and to assist with the completion of the Researcher COVID-19 Mitigation Strategy and the Research with Human Participants Risk Checklist.

Research Ethics Board clearance must include assessment of the risks to participants based upon the risk-mitigation strategies implemented with respect to current pandemic conditions. Therefore, researchers submit all documents to their Associate Dean Research to request authorization for research activities. The Associate Dean Research will communicate with the Research Ethics Board through the review process. Researchers can undertake research only after receiving authorization through the Associate Dean Research and confirmation of ethics clearance from the REB. Please see Brock Research Activities During Stages of the Pandemic and Recovery.

Researchers, participants, and caregivers (if present) must complete the Brock University self-screen survey each day prior to in-person interaction on- or off-campus.

Every in-person research interaction with human participants on- or off-campus requires the University to document contact tracing information. Participants (and caregivers or support people, if required) must complete an online COVID-19 risk acknowledgement form prior to their first research study visit. This information must be reconfirmed at each research study visit when contact tracing information is gathered through an online contact tracing form from each research participant and (if applicable) caregiver or support person in attendance. Individuals may complete the online contact tracing form on their own device or on a researcher-supplied device that is sanitized between users.

For on-campus research, the researcher must meet each research participant (and caregiver or support person, if applicable) to escort them through an access screening point. Select a convenient meeting point to avoid crowding at the access screening point. Question 3 on the Research Facility Access and Prioritization Request Form must indicate the number of people that the researcher will need to escort at one time, so that the notification form includes this important information.

If you are considering revisions to a protocol that already has REB clearance and does not require authorization through the Associate Dean Research (i.e., work that can be done from home), submit a Revision or Modification to an Ongoing Application form to the Office of Research Ethics.

If you are considering revisions to a protocol that already has REB clearance and authorization through the Associate Dean Research for work that cannot be done from home, submit a Revision or Modification to an Ongoing Application form to the Office of Research Ethics.

If you are considering revisions to a protocol that has not yet received authorization through the Associate Dean Research for work that cannot be done from home, follow the process outlined in Brock Research Activities During Stages of Pandemic and Recovery by submitting the following to your Associate Dean Research:

  1. the Research Facility Access and Prioritization Request Form
  2. the Researcher COVID-19 Mitigation Strategy
  3. the Research with Human Participants Risk Checklist
  4. the Revision or Modification to an Ongoing Application form

In the course of your research, if you determine that changes in procedures are required immediately in order to protect participants or members of the research team, you may implement them, without prior notice to or approval from the REB. You will need to ensure that you are not introducing other risks, and you may need to ask participants to reaffirm informed consent to reflect the resulting changes. All such changes must be reported to the REB as soon as possible, along with copies of any new or revised participant materials.

Every in-person research interaction with human participants on- or off-campus requires the University to document contact tracing information. Participants (and caregivers or support people, if required) must complete an online COVID-19 risk acknowledgement form prior to their first research study visit. This information must be reconfirmed at each research study visit when contact tracing information is gathered through an online contact tracing form from each research participant and (if applicable) caregiver or support person in attendance. Individuals may complete the online contact tracing form on their own device or on a researcher-supplied device that is sanitized between users. These online forms replace the need for participants, caregivers, or support people, to provide contact information at the designated access screening points on campus.

Brock employees and students scan their Brock ID at designated access screening points to gain access to campus. This information creates a record of campus access for Brock researchers, which should align with scheduling records from research spaces on campus.

These records from researchers and research participants are part of Brock’s comprehensive approach to assist public health in their contact tracing in the event of an identified positive case of COVID-19 on our campus or at a Brock-sanctioned activity in an off-campus location. Safeguarding the health and safety of Brock University students, faculty, and staff as well as the broader community is a top priority.

Brock’s contact tracing role is about ensuring that we have ready access to contact information in the event that it is required for release to Public Health in relation to communicable disease investigation.

In order to assist a public health unit in the event that an individual who has an identified positive case of COVID-19 has been on Brock’s campus or at a Brock event and was in close proximity to other students, staff, faculty, or community members, Brock will work with the public health unit to provide them with contact information regarding those who may have been exposed. This will only be provided to a public health unit in the form of the individual’s name, phone number, and email address. This could mean providing a list of students in a class, those working in a research lab, students in residence, or staff/faculty engaged in recreational activities that may have been exposed to the virus. The information will be given to the contact tracer at a public health unit through a secure method. The public health unit will then contact the individuals who may have been exposed as per the Ontario Health Protection and Promotion Act, which provides a public health unit with the authority to investigate infectious diseases.

Where research staff are feeling unwell, care should be taken to stay home to prevent transmission of any illness. If COVID-19 is known or suspected, Health Canada guidelines should be followed. Please see Health Canada’s website for up-to-date information.

No researcher can be granted access to a shared research site while experiencing COVID-19 symptoms. Researchers, participants, and caregivers (if present) must complete the Brock University self-screen survey each day prior to in-person interaction on- or off-campus.

Communicate with your supervisor and team members if activities need to be rescheduled. Ensure all laboratory contact information is up to date.

For reporting requirements, see What should I do if I start to show symptoms?

The Brock Animal Care and Use Program has a crisis management plan, which includes strategies to address the conditions we are facing with the COVID-19 pandemic.

Animal Care Services are ready to assist with any necessary measures to support authorized research access to the facility. We are following the guidelines set out by Health, Safety, and Wellness and will continue to make necessary adjustments for ongoing support.

The Animal Care Committee (ACC) continues to review applications, make decisions, and exercise required oversight functions.

Researchers planning to undertake animal-based research must:

Please contact the Animal Care Manager, or Clinical Veterinarian, if you have any questions or need assistance.

  • Complete the two Health and Safety online training modules on Sakai (for students and for employees) before returning to campus:
    • COVID-19 Safety Considerations on Campus
    • COVID-19 Safety Considerations for Laboratory Spaces
  • Ensure all lab members are familiar with the Laboratory Emergency Preparedness Checklist and that an updated version is filed with for Campus Security purposes.
  • Stock emergency supplies fully (e.g., spill kits, neutralizers, first aid kit).
  • Ensure that Brock University has up-to-date contact information for all individuals who have been authorized to work in a shared research space or will be accessing campus for any reason.
    • For faculty or staff, this information appears in your Workday profile. Here’s the Workday Job Aid if you’re not sure how to check this information in the system.
    • For students, this information appears on under Demographics: Student Profile.
  • Ensure all laboratory members have up-to-date contact information for the laboratory supervisor, designated supervisors, and the departmental health and safety. representative, as well as phone extensions for Campus Security (3200), the Health and Safety office (7233), and the Lab Safety Specialist (6179).
  • The need to practice physical distancing has increased the chances that individuals may be working alone. If you need to work alone, check first with your supervisor and ensure that you have a buddy that knows your entry time, projected exit time, and that checks on you regularly throughout.
  • Consider not doing experiments that require many resources or resources that are scarce or that pose a particularly high hazard of fire or explosion while the university and supply vendors are operating at reduced pace and staffing levels, and emergency responders may be overwhelmed.
  • Be aware of hazardous waste pick-up schedules. We anticipate that the amount of hazardous waste generated in labs will be reduced, therefore the pickup schedule has changed to an “as-needed basis.” The last regular pickup date was March 18th. Continue submitting the waste form as per the regular protocol.

Reach out if you have questions or concerns:

Services FAQ

Campus Store

Yes, the Campus Store is open online only at Shipping is free for purchases over $50.

Shop My Course List for your personalized list of books based on the classes you are enrolled in.

  • Visit
  • Under the Course Material menu select My Course List
  • Enter your Brock credentials
  • Shop your personalized booklist based on the books ordered by your professors

For more frequently asked questions, visit

For specific inquiries, email us at Please allow for 1-3 business days for a response from as we receive a high volume of inquiries.

Faculty members can place their orders through an online adoption form.

Please note: The adoption portal login is not the same as your Brock login. You must create a new login. For more information or to speak with someone about course material options please contact

Central mailing and receiving

Mail that has already been delivered to Brock has been sorted and is safely being held in the Mail Room. You can arrange to pick up your mail by emailing

Monday to Friday, 8 a.m. to 4:30 p.m. However, it is best to email requests prior to arriving at Central Receiving.

All faculty and staff mail and courier shipments are being held safely by Mail Services staff and are not being returned to sender. Student courier shipments are also being held. Inquiries should be made to

Yes, it is ok to continue to have Brock-related shipments delivered directly to Central Receiving as we continue to operate. Personal shipments should not be sent to Brock and students should not be using their Brock Residence addresses at this time.

Conferences and events

All discretionary events at Brock not required for academic courses or credit have been cancelled until further notice. Events including tours and Open Houses are cancelled. Online replacement options will be explored. Events cancelled include those organized or hosted by Brock on our campus or in other locations. Events cancelled include those organized or hosted on our campus by third parties.

Yes. Conference and Event Services would be happy to refund you for any deposits. Please contact your Conference Coordinator to arrange your refund.

We would be pleased to move your reservation to next summer (based on availability). Please contact your Conference Coordinator to arrange for the rescheduling of your event.

All conferences and events are cancelled until further notice. Please contact your Conference Coordinator to make alternative arrangements for future plans.


All on-campus restaurants and food providers are closed for the summer.

Brock Dining Services anticipates dining operations to be open as of September 2021.

Please visit our website for further updates and information.

Any unused Meal Plan dollars carry over to the next academic year, however, move to a taxable meal plan called Dining Dollars, that can only be used only at Brock Dining Services locations on campus. Should you leave Brock for any reason, any unused meal plan/dining dollars are non-refundable and non-transferable.

Any unused Dining Dollars and/or Flex Dollars also carry over to the next academic year and continue to work in the same capacity as in previous years.

Please visit our website for further information.

We are working closely with public health to ensure the ongoing safety of dining on campus. Measures such as Covid-19 screening, proper personal protective equipment such as face masks must be worn by our guests and employees, daily temperate checks for staff as well as frequent sanitation schedule of high touch points within the locations and the designated seating areas. As the guidelines change, we also monitor the capacity of guests allowed in each location as well as the dine in seating capacity. All guests are advised to sanitize before entering and exiting as well as follow the social distancing markers mapped out throughout spaces.

Personal Counselling

Yes, Personal Counselling services are offered virtually at no cost. Our goal is to support the well-being and retention of students by integration with existing campus resources.

For individual counselling:

Students can make telephone counselling appointments 24/7 by calling 1-833-276-2533 (1-833-BROCK33).

Brock students who are outside of North America can call 001 416 382 3257 for telephone support available 24/7, every day of the year (long distance charges may apply).

For same-day urgent support, students can email:

Group counselling & workshops:

We offer a variety of groups and workshops on an ongoing basis. For up-to-date information regarding workshops and groups or to register, please visit ExperienceBU.

Questions or concerns related to personal counselling services can be emailed to: or through our live chat which can be found on our website.


On June 14, outdoor fields, tennis courts and outdoor basketball hoops will be opened for Brock University student use.

Access to the outdoor activity areas must be pre-booked. Indoor spaces remain closed.

Follow @BrockRecreation social media channels (Facebook, Instagram and Twitter) for programming information about e-sports, in person intramurals, and ExpressFit on demand classes, including Yoga, HIIT, Zumba, Stretch and Core classes.

Live and on demand fitness programs continue to be offered. Follow @BrockRecreation social media channels (FacebookInstagram and Twitter) for information about virtual programming.

All facility rentals (including gymnasia, fields, pool, etc.) have been suspended.

Brock University will continually evaluate its readiness to return to campus using Brock’s stages of reopening/recovery to determine when community programming can resume in a safe manner, following all Public Health and Brock University guidelines.

Brock University has just entered its Stage 1 of Brock’s stages of reopening/recovery, and at this time, only Brock students who need to be on campus are able to access the Walker Sports Complex. As we move through Brock’s stages, we will communicate with you regarding return to programs and membership opportunities.

All Brock students wishing to use Walker Complex facilities will need to pre-register for your activity including reading and filling out 2 waivers. You are advised to come dressed for your activity (bring clean shoes, waterbottles and wear your maks/face covering). You will need to enter via the Academic South screening station with your student ID, and a pre-completed COVID-19 screen (download the Brock Safety App and complete each day).

Masks must be worn in the Walker Sports Complex.

Please note: there will be no lockers for use, and the locker room is only available to those using the swimming pool (must shower prior to entering). Any belongings that you have will be stored at your activity area in your space, which will be sanitized before the next participant arrives.

All must work together to clean surfaces that are touched – where necessary, you will be provided with cleaning materials. Between each booking, staff will clean equipment and touch points. Custodial Services and Brock Recreation staff will also sanitize activity areas.

Student Accessibility Services

For students

Although SAS is working remotely due to COVID-19, you can still register for services!

Click on our Registration Form or visit the SAS Website for more information.

Student Accessibility Services will continue to work with Brock faculty and staff to ensure you have access to your appropriate and individualized accommodations in the on-line environment.

If you have questions about your accommodations for your on-line courses, please call 905 688 5550 Ext 3240, visit our Live Chat or email to book an appointment with your Case Manager.

SAS is currently working remotely but we are available to meet with students through Microsoft Teams (video/voice) and phone appointments.

We are available to answer questions and book appointments. Please call 905 688 5550 Ext 3240, visit our Live Chat or email

If you are registered with SAS, please call 905 688 5550 Ext 3240, visit our Live Chat or email  to book a drop-in or regular appointment with your Case Manager and discuss any questions you may have about your accommodations.

If you have not registered with SAS, please fill out our Registration Form and we will contact you to set up an appointment.

For faculty

SAS staff is currently working remotely but we are available for consultations through Microsoft Teams (video/voice) and phone appointments.

For general questions or to set up a consultation, contact us through our Live Chat or email

You can also call us at 905-688-5550, x3240 and leave a message. This number is monitored regularly.

If a student is experiencing COVID-19 symptoms, please refer them to Student Health Services for medical support.

If a student is struggling emotionally due to the pandemic, please refer them to Personal Counselling.

Specific accommodation questions can be addressed to the student’s Case Manager (available through your OASIS Faculty Portal).

For general questions or to set up a consultation, contact us through our Live Chat or email

You can also call us at 905-688-5550, x3240 and leave a message. This number is monitored regularly.

Providing accessible content for your courses is vital to both on-line and in-person course delivery – thank you for your awareness and adherence to Brock policy, AODA standards, and Ontario Human Rights laws.

Please visit our Faculty Resource page on the SAS SharePoint site for information on making your on-line courses accessible.

Brock’s Centre for Pedagogical Innovation also has valuable resources on universal design for learning and accessible course design.

Student Health Services

Due to COVID-19, there are currently no face-to-face drop-in services available at Student Health Services. Students needing medical or mental health appointments can call Student Health Services at x3243 to schedule an appointment. There will be some availability for some same-day phone appointments for those more urgent situations.

Please note, you need a valid student card and a valid health card to receive services.

If you prefer to get it from your own doctor please download a copy of the medical certificate from the SHS website and get your doctor to sign it.

If you need to get a medical note from any of our Brock clinicians, please call x3243 and inform the medical admin that you need a medical note. They will help to schedule a phone consult with an admin. All medical notes will be emailed to you.

If you have forms that need to be filled by a doctor or nurse practitioner, please call x3243 and inform the medical admin what you need filled out. All forms are done electronically and will be emailed to you as an attachment after your online appointment.

Call x3243 and book an appointment with one of our doctors or nurse practitioner who will create the referral for you if needed. You need to be under the care of a family physician in order to get a referral to a specialist.

Please visit the BUSU website for more information on benefits.

Check with your pharmacist if they have been authorized to provide you with a refill. If not, book an appointment by call x3243.

If it is a life-threatening emergency call 911.

If it is not life-threatening and its between 9 a.m. to 4 p.m. call x3243 for an urgent medical appointment.

If it is after outside of these hours and it’s not urgent, please leave us a message or go to the nearest open walk-in clinic.

Either call x3243 or email your request to and someone help you through the steps.

No news means good news, and if there are any concerns a nurse will call you.

Call x3243 or email us at and someone will take you through the steps of providing consent and who to send your health records to.

See our website for details, your privacy is protected, and we will not share your information outside the circle of care without your permission.

You can call us at x3243 and the medical admin will arrange an appointment for you. Please note travel medicine is not covered by most insurances so there may be a cost.

You can get your immunization records one of three way.

Firstly, you can ask your caregivers if they have a copy of your “yellow card.” Many caregivers were given this immunization card when you were a baby and brought it to appointments to have completed by the doctor after an immunization was given for their personal records.

Secondly, you can check with the Public Health Department in the area that you grew up in. Many times they will have documentation of immunizations you received through your family doctor, community, and school programs.  If you moved around during your childhood, you may need to contact each of the Public Health Departments in the areas that you resided to see if they have anything on record.

Lastly, you can try contacting your childhood doctor’s office directly to see if they still have your immunization records on file.

As long as you have a valid OHIP card or have purchased insurance (for example Sunlife or Guard Me), there is no cost for you to have a routine appointment with one of our physicians or nurse practitioners. There are some situations where you may require forms to be completed or certain specialty services to be performed that require a fee, however, you would be notified of this prior to engaging in those services.

Yes. If you have a valid provincial health card or International Insurance, you may book an appointment with one of our clinicians and the various services we offer.

There is a $30 fee for missed appointment with our physicians and a $100 fee for missed appointments with our specialists. If you are unable to keep your appointment time, please be sure to cancel your appointment 24 hours prior to avoid incurring such a fee.

Annual TB testing requirements can be done through Student Health Services and is a multi-step process.

Firstly, you book a telephone appointment with one of our clinicians to review your medical history, reason for testing, and to obtain consent for having the test done.

Secondly, you will need to book an appointment with one of our nurses to come into Harrison Hall to have the test administered.

And lastly, you will need to book an appointment 48 to 72 hours later to come into Harrison Hall to have the test read. If you require a 2 Step TB Skin Test, you will have to repeat steps 2 and 3 one to four weeks after receiving your initial test.

Receiving your annual influenza vaccine is highly recommended by Student Health Services. Flu vaccines typically become available to us through Public Health around late October. Flu vaccine appointments are available at Student Health Services for those students without an Ontario Health Card by appointment only. For those students with OHIP, stay tuned for instructions on how you can receive your flu vaccine this year!