Request for Digital Services form

For issues with SharePoint, my.brocku.ca, Brightspace or other internal websites, please contact the ITS helpdesk.

To request marketing services, such as graphic design, promotional materials, swag, etc., please fill out the Request for Marketing Services form.

NEW: WordPress access requests are now processed through the Security Access Request Form (SARF) in BrockDB.

Contact information
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Docket Number
Name * Required
Faculty / Department * Required
Other department not listed
Email * Required
Phone extension
Please select the digital services you need * Required
- New website / website redesign
- Website updates / digital support
- Request Siteimprove access
- New social media account
- Social media directory update
- Video production
- Upload YouTube video
- Website / social media audit
- Global digital display slide
- Email campaigns / Campaign Monitor access
- Google Analytics report
- Report an issue
- Request training
- Other
New website / website redesign
Title * Required
Enter a brief description of your request.
Date required * Required
All website design projects require a minimum of 3 weeks notice.
MM slash DD slash YYYY
Are you requesting... * Required
- A brand new website?
- A redesign of your current website?
Please supply the URL of your current website if you have one.
Type of website * Required
To inquire about research or lab websites, or personal websites for faculty members, please contact ITS.
- Faculty / Academic unit
- Administrative unit
- Conference or event
- Institute / Centre
Instructions / project description * Required
Please provide a brief description of the website and its approximate size. If this is a new website, please describe its purpose and intended audience. Include any special requirements or functionality that you think may be needed. (online forms, news feed, blog, event calendar, image galleries, etc.)
Website updates / digital support
Complete this section to request assistance with your WordPress site, Campaign Monitor, Digital Display or social media.
Title * Required
Enter a brief description of your request.
Date required * Required
MM slash DD slash YYYY
URL (if applicable)
For web updates, please include the URL of the page(s) where updates are needed. Click the plus button to add multiple URLs.
Please describe the updates or support you need * Required
Request WordPress access
Are you a staff or faculty member maintaining a WordPress website for your department? If so, please complete this form to request publisher or editor access. You will receive a confirmation email once your account has been setup by the Marketing & Communications web team.
Date required * Required
MM slash DD slash YYYY
URL of the website(s) you need access to * Required
Click the plus button to add multiple URLs if needed.
Username (campus ID) * Required
Please enter your Brock username.
Role requested * Required
Please select the role that should be assigned to your account. Publishers have full access, but editors require approval from a publisher to publish new content.
- Editor
- Publisher
Manager or supervisor / approved by * Required
All requests for access must be approved by a manager or supervisor.
Manager or supervisor email * Required
New social media presence
If your unit requires a new social media presence, Marketing and Communications can assist you with this process. We will ensure that your accounts follow Brock's naming conventions and brand standards, and work with you to define an effective social media strategy for your specific needs.
Select the type of account(s) you are requesting * Required
- Facebook
- Twitter
- Instagram
- Youtube
- LinkedIn
- Other
Please specify other * Required
Date required * Required
All new social media accounts require a minimum of 3 weeks notice.
MM slash DD slash YYYY
Preferred name for new account * Required
Please keep in mind that the final account name will depend on its availability on each network. Account names must also follow Brock's naming conventions and adhere to the University's Institutional Brand Identity Policy.
Please provide links to any existing social media profiles, if applicable
Click the plus icon to add multiple URLs.
Provide a brief description of the purpose and intended audience for this new account * Required
Social media directory update
Add or update your social media listing in the Brock directory.
Are you * Required
- Adding a social media page
- Updating a current listing
Please provide a URL * Required
Date required * Required
MM slash DD slash YYYY
Campus-wide digital display slide
Our campus-wide digital display platform provides a way to display informational and event-related content on TV screens located in atriums, dining areas and other public spaces around our campuses. Use this form to submit a message for global publication on the network.

Eligible slides should convey a message that is of interest to all Brock students, faculty or staff. Learn more about Digital Displays @ Brock.
Event date / Preferred date to be posted * Required
Event-based slides will be displayed for up to one week leading up to the event, schedule permitting.

Please note: during major events at Brock (Convocation, Welcome Week, Fall Preview Day, Spring Open House, etc.), a dedicated slide deck will be designed by Marketing and Communications. Please contact us to discuss messaging during these times.
MM slash DD slash YYYY
Alternative date to be posted
Space reserved for global messaging is limited. In the event that accommodating your preferred timeframe is not possible, we will try to use this alternate date instead.
MM slash DD slash YYYY
Artwork * Required
Slide artwork should follow Brock's brand standards as much as possible. Digital Display artwork specifications.
- Supply my own artwork (subject to approval)
- Request custom artwork
Content to go on slide * Required
Please keep content as brief as possible. Space on the slide is limited and font sizes should remain readable form a distance. Direct readers to a simple website URL for more information if necessary.
Website / social media audit
An audit can be done on an existing website to assess its overall performance, traffic analytics and to help identify gaps in content and site structure.

An audit can also be done on existing social media accounts and activity to evaluate and optimize your overall online presence.

Based on this assessment, Marketing and Communications can offer guidance and strategic recommendations to help you make the most of your web and social media presence.
I need a * Required
- Website audit
- Social media audit
Timeline for audit * Required
All audits require a minimum of 3 weeks notice.
MM slash DD slash YYYY
Please provide the URLs of your existing website or social media profiles * Required
Click the plus icon to add multiple URLs.
Please describe any concerns and what you would like to see addressed * Required
Upload YouTube video
Upload your video to the Brock University YouTube account to share it on your social media accounts or embed on your website. We can only upload videos that adhere to our brand standards for video production. Please review these standards before submitting your video.
Video title * Required
Date required * Required
MM slash DD slash YYYY
YouTube video description * Required
This is the description that appears below the video on YouTube.
Additional instructions
Transcript
A video transcript is required for YouTube upload; however, this can be provided at a later date if needed.
Would you like the video unlisted?
Unlisted videos do not appear in YouTube's search results or on Brock University's channel. Only people who know the link to the video can view it. Unlisted videos can still be embedded on your website.
- Yes
- No
Video file link * Required
Please use Brock OneDrive to upload your video. Follow these steps:
1. 1. Sign on to sharepoint with your Brock ID
2. 2. Access OneDrive by clicking the waffle menu in the top left-hand corner of your screen, beside the Brock logo.
3. 3. Upload your video to OneDrive by clicking the Upload button or dragging and dropping your video file into the browser window.
4. 4. Select your file and click Copy Link, change the link settings to “Anyone with the link” and click Apply.
5. 5. Paste the link below.
Learn more about OneDrive here.

If you video is already online, please provide a link for us to download.
Upload a video thumbnail
If you would like to include an image to use as the video thumbnail (what is seen when the video is not playing), upload it here. If you don't have one, a still from the video will be used. Maximum file size is 2MB.
Max. file size: 2 MB.
Maximum file size - 2 mega bytes.
Report an issue
Title * Required
Please enter a brief description of the issue.
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Preferred issue resolution date
MM slash DD slash YYYY
Describe the issue that you are experiencing * Required
Please be as specific as possible. Include supporting documents or screenshots below.
URL (if applicable)
Click the plus button to add multiple URLs.
Device / Operating system * Required
- Mac / OS X
- PC / Windows
- iPhone or iPad / iOS
- Android
- Not applicable
Please include your browser version
If you are not sure which browser you are using, visit whatsmybrowser.org/ with your browser. Copy and paste the link provided into the box below.
Request training
If you would like to request training, please fill out this form and we will contact you to confirm a date.
Supported platforms * Required
- WordPress CMS
- Social media (Twitter / Instagram / Facebook)
- Campaign Monitor
- Digital display network
Preferred date * Required
MM slash DD slash YYYY
Other requests
Title * Required
Enter a brief description of your request.
Date required
MM slash DD slash YYYY
Please provide a detailed description of your digital services request.
Email Campaigns
The University’s email campaign platform, Campaign Monitor, is available to all departments and administrative offices at Brock for sending mass emails to current or future students, faculty or staff members, alumni, and community members.

Please see this page for more information including acceptable uses of this platform.
I would like to request: * Required
- Access to Campaign Monitor (If your department or office doesn’t have a client space in Campaign Monitor we will create one for you.)
- Email template for my department
- Training
Are you currently using another email platform to send campaigns? * Required
- Yes
- No
Please provide the name of the platform. * Required
Please provide a description of the email campaign services you are requesting. * Required
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Vanity URLs and redirects
A vanity URL is a short, easy to read and easy to remember URL that redirects to a specific location at a deeper level within a Brock website, and which would be very cumbersome to relay otherwise.

Brock vanity URLs typically use a brocku.ca/xyz format, but may also be set up at the site level, e.g. brocku.ca/brand/drfs

For more information on vanity URLs and redirects, click here.
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Preferred vanity URL * Required
e.g. brocku.ca/xyz
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Destination url * Required
This is the url that you would like the vanity url to redirect to.
Request Siteimprove
Siteimprove is a website auditing, monitoring and governance tool that removes the manual task of identifying common website errors like broken links, misspellings and more. Access to Siteimprove is available to all Brock departments and offices responsible for maintaining a brocku.ca WordPress website. Learn more about Siteimprove (VPN access required)
URL of your WordPress website * Required
Additional comments
Additional comments
Video production
As Brock University moves into a more visual society, the necessity to produce engaging video content becomes more essential.

Please visit the video production page for more information including standards, guidelines and technical specs.
Project name * Required
Date required * Required
All video production projects require a minimum of 2 weeks notice.
MM slash DD slash YYYY
I need... * Required
- Brand edits to existing video
- Full production filming and editing
Type of video * Required
- Recruitment/promotional
- News/message
- Brock event
Date of event * Required
MM slash DD slash YYYY
Location of event * Required
Video file link * Required
Please use Brock OneDrive to upload your video. Follow these steps:
1. 1. Sign on to sharepoint with your Brock ID
2. 2. Access OneDrive by clicking the waffle menu in the top left-hand corner of your screen, beside the Brock logo.
3. 3. Upload your video to OneDrive by clicking the Upload button or dragging and dropping your video file into the browser window.
4. 4. Select your file and click Copy Link, change the link settings to “Anyone with the link” and click Apply.
5. 5. Paste the link below.
Learn more about OneDrive here.

If you video is already online, please provide a link for us to download.
Project description * Required
Please provide a description of the video project and it's approximate size. What is the intended purpose and audience of this video, and include any additional support you may need for this project.
Do you require a teleprompter? * Required
- Yes
- No
Please upload script for teleprompter * Required
Max. file size: 5 MB.
Maximum file size - 5 mega bytes.
Supporting documents
Please attach any project files or documents that may help with your request. For example: content documents, artwork, photos, screenshots, etc.
File upload
Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx, xls, xlsx, ppt, pptx, rtf, txt, psd, eps, ai, csv, zip, Max. file size: 29 MB.
Google Analytics Report
Use this request if you would like a report on your website's analytics and traffic data. A standard analytics report provides an overview of pageviews, the average time that visitors spent on your pages, which pages were most popular during the period, and basic demographic information.
Website or page URL * Required
Date range for data collection * Required
Please provide a start and end date.
If different, please provide more information on the type of website data you are looking for and we will do our best to provide it if possible.
Phone
This field is for validation purposes and should be left unchanged.

Collection notice

Brock University protects your privacy and your personal information. The personal information requested on this form is collected under the authority of The Brock University Act, 1964, and in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA) for the administration of the University and its programs and services. The information will be used to process your submission and to provide Brock University staff with contact information should we need to get in touch with you regarding your submission.

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In this section

Request for Digital Services form

Contact information

New website / website redesign

Website updates / digital support

Request WordPress access

New social media presence

Social media directory update

Campus-wide digital display slide

Website / social media audit

Upload YouTube video

Report an issue

Request training

Other requests

Email Campaigns

Vanity URLs and redirects

Request Siteimprove

Additional comments

Video production

Supporting documents

Google Analytics Report

In this section

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