ITS survey seeks feedback from Brock community

From Wi-Fi and computer labs to database systems and IT support, Brock’s Information Technology Services (ITS) is seeking input from the Brock community on the services it provides.

The fourth-annual ITS Client Satisfaction Survey was emailed to all Brock University faculty, staff and students Wednesday, March 28.

Last year, ITS received approximately 1,000 responses, but Andy Morgan, Director of Client Services for ITS, would like to see increased participation this year.

“It’s important for us to understand our clients’ needs and receive feedback so that we can make improvements to our business processes,” he said. “For example, a couple of years ago the survey results indicated that many students were unaware of the ITS Help Desk. So, we implemented a marketing and communications campaign to help increase awareness of this service.”

Improvements to Brock’s wireless network were also made as a result of the annual ITS survey — and satisfaction rates have been steadily increasing.

This year’s survey covers topics such as: email; phone and voicemail; wireless network; computer and teaching labs; security and passwords; Office 365; SharePoint intranet; Isaak — Brock’s Sakai-based Learning Management System; and the portal/BrockDB Student Information System.

To fill out the anonymous survey, click on the link that was sent to your Brock email. It takes about 10 minutes and must be completed in one sitting; it cannot be restarted. Completed surveys are due by Monday, April 16.

Questions can be directed to the ITS Help Desk at 905-688-5550 x4357.

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