Michael Armstrong, associate professor, Faculty of Business, was quoted in the Hamilton Spectator on Jan. 28 and the St. Catharines Standard on Jan. 29 talking about Toyota’s automobile recall.  The latter article featured Diane Uppal, associate registrar, Registrar’s Office, whose car was included in the recall.

“They seem to be very open about it, which is important,” Armstrong is quoted as saying in the Standard article. “You need to be doing the right things and they seem to be doing the right things.”

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Toyota best to handle woes head-on, says expert