2009-2010 Graduate Calendar

Student Services and Academic Support  
I.Office of the Dean, Faculty of Graduate Studies Go to top of document
Dean Dr. Marilyn Rose Assistant to the Dean Cathy Ugulini 905-688-5550, Ext. 5152 MacKenzie Chown D Block 255 The Dean, Faculty of Graduate Studies oversees all of the graduate programs at Brock University. The Dean works with the Faculty of Graduate Studies, the Graduate Council (which consists of representatives of each of the graduate programs at Brock), and the Senate Committee on Graduate Studies in developing procedures and policies to support graduate students in their academic work at the university. The Dean also works with the Graduate Students Association, particularly with respect to developing opportunities for the professional development of graduate students at Brock as they prepare for the next phase of their academic or professional careers. The Dean, Faculty of Graduate Studies serves as a strong advocate for Graduate Studies supporting the development of productive graduate studies policies, developing a strong resource base for graduate education, and working to increase awareness of the excellence and accomplishments of Brock's graduate students as they undertake their research. As well, the Dean is responsible for encouraging the development of new graduate programs and the strengthening of existing programming at this university. The Dean works closely with the Ontario Council of Graduate Studies (OCGS), which is responsible for ensuring the quality of graduate education in Ontario through a stringent process of approvals and reappraisals that are undertaken on a periodic basis. The Dean, Faculty of Graduate Studies provides leadership and direction to all units collaborating on graduate education at Brock, and is available to meet with students to discuss their concerns at any time. Appointments may be made through the Faculty of Graduate Studies.  
II.Office of Graduate Studies Go to top of document
Director Gail Pepper Associate Director Charlotte Sheridan Administrative Assistant, Graduate Studies TBA 905-688-5550, extension 4490 MacKenzie Chown D Block 250 Monday to Friday 8:30 a.m. 4:30 p.m. Closed: 12:00 p.m. 1:00 p.m. The Office of Graduate Studies strives to provide a high level of quality services that support the recruitment, admission, enrolment, progression and graduation of Brock graduate students. We serve as the principal custodian of confidential student application and enrolment data. Our office has contact with students from the point of inquiry through to graduation. Our knowledgeable staff is here to provide students with information on graduate programs, application procedures, graduate student funding, scholarship and awards, registration, grades, appeals and graduation eligibility. The Office of Graduate Studies offers a welcome and orientation day for new graduate students and informative workshops throughout the academic year. http://www.brocku.ca/gradstudies>http://www.brocku.ca/gradstudies for all ongoing information.  
III.  Office of the Vice-Provost and Associate Vice-President, Student Services Go to top of document
Vice-Provost and Associate Vice-President, Student Services Kim Meade Assistant to the Associate Vice-President, Student Services Kelly Veld 905-688-5550, extension 3418 Schmon Tower 401 Monday to Friday: 8:30 am - 4:30 pm Closed: 12:00 pm - 1:00 pm The Associate Vice-President provides leadership and direction to the following Student Services administrative units: Student Development Centre
- Aboriginal Student Services
- Student Leadership Programs
- Learning Skills Services
- Personal Counselling Services
- Services for Students
- Student Non-Academic Discipline
- Student Event Risk Management
Office of the Registrar
- Academic Advising
- Academic Appeals
- Admissions
- Examinations and Scheduling
- Recruitment and Liaison Services
- Student Information
- Student Records and Registration
- Academic Integrity
Campus Ministries - Brock Multifaith Centre Off-Campus Housing Career Services Health Services Student Awards and Financial Aid International Services Accessibility Co-ordinator Residence ESL Services International Recruitment Brock International
IV.  Student Development Centre Go to top of document
Administrative Assistant Lean Ann Cayer 905-688-5550, extension 3240 Schmon Tower 400 http://www.brocku.ca/sdcl  
1.  Aboriginal Student Services Go to top of document
Advisor Sean Hoogterp 905-688-5550, extension 4273 Mackenzie Chown C302 Monday-Friday: 8:30 am - 4:30 pm http://www.brocku.ca/sdc/aboriginal>http://www.brocku.ca/sdc/aboriginal Our goal is to help Native, Inuit, and Metis students make a smooth transition to life at Brock. We offer services in a culturally sensitive manner and encourage students to maintain or even increase their cultural identity while in the university setting. Services include:
- Liaison and referral services for students to both the Brock campus and the local communities.
- Providing programming and campus wide Aboriginal events.
- Promoting awareness of Aboriginal culture on campus.
- Advocating on behalf of Aboriginal students within the University community.
- Providing information on Native, Inuit, and Metis specific scholarships.
- Assisting secondary and college students with the application process.
- Offering free Aboriginal student computing and printing lab.
- Maintaining an Aboriginal resource library including newspapers, texts, and CD's.
- Providing training to Brock faculty and staff.
2.  Learning Skills Services Go to top of document
Manager Jill Brindle 905-688-5550, ext. 3114 Schmon Tower 400 http://www.brocku.ca/sdc/learning/>http://www.brocku.ca/sdc/learning/ Learning Skills Services helps Brock students improve their academic proficiency. Assistance is available to help with study concerns, writing issues, and math or science problem-solving operations. Learning Skills Services assists students in managing a broad range of challenges including the transitioning from high school to university, handling exam anxiety, preparing for upper-year exams, and writing an honours thesis. Learning Skills Services enables students to reach their full learning potentials. A variety of Learning Skills workshops are available throughout the year to address study skills needs in areas such as time management, reading, taking notes, writing university essays, succeeding in the sciences, and preparing for exams. Students can collaborate with a group of their new Brock friends to "order a workshop" for any group of four or more students, at a time convenient for them. The Learning Skills Drop-in service and most of the Learning Skills workshops are available in the Learning Commons. Students are invited to go to the Learning Skills website to register for workshops, or can join workshops in progress if seats are available. For more information on Learning Skills Services, visit Learning Skills Services online at http://www.brocku.ca/sdc/learning or contact Jill Brindle, 905-688-5550, ext. 3114 Schmon Tower 400.  
3.  Personal Counselling Services Go to top of document
Manager Les McCurdy-Myers, extension 4123 Email: lmccurdy@brocku.ca Schmon Tower ST400 Register On-line at: http://www.brocku.ca/sdc/counselling>http://www.brocku.ca/sdc/counselling Personal Counselling Services provides three key areas of service to the Brock community: Group and individual services to students who are experiencing social/personal difficulties while studying at Brock; leadership development; and consulting with students, faculty and staff. Personal Counselling Services assists Brock students with personal concerns in a number of ways. Many students seek help with specific concerns about relationships, self-confidence, weight preoccupation, loneliness, loss, stress management, sexuality, academic difficulties etc. Others ask for our help on less clearly defined issues such as low motivation or a feeling that things just are not right. If something is bothering you, there is someone objective who can help with: Professional, confidential, individual counselling, at no cost to you. Individual counselling is typically short-term, averaging three sessions and builds on students' strengths. Multiple session group programs developed to meet students' interests. Responding to crises situations throughout the Brock community. Self-help materials in our resource area. Leadership Development Services Manager Les McCurdy-Myers, extension 4123 Email: lmccurdy@brocku.ca Schmon Tower ST400 Register On-line at: http://www.brocku.ca/sdc/leadership>http://www.brocku.ca/sdc/leadership Brock University has a long tradition of fostering leadership abilities in its' students by providing peer leaders training and experiences which have enabled them to assume leadership roles in their careers and personal lives. Working from the perspective that effective leaders know how to motivate and work dynamically with others, the Leadership Development Service was conceived of to provide opportunities for all Brock students to gain the competitive edge that our student leaders have long carried with them from Brock into their futures. The Foundations in Leadership Practicum Series offers skill based training and leadership programming designed to bring out and polish the leader in you. While here at Brock you can get the training that your future employers would pay thousands of dollars to provide you.  
4.  Services for Students with disABILITIES Go to top of document
Manager Judith Brooder 905-688-5550, extension 4122 Schmon Tower 400 http://www.brocku.ca/disABILITIES>http://www.brocku.ca/disABILITIES Brock encourages and supports the full participation of students with disabilities in all aspects of campus life. Services for Students with disABILITIES (SSWD) provides accommodations and services for students who require academic support due to the impact of a physical, medical, sensory, mental health or learning disability. All services and accommodations are determined on an individual basis, depending on documented needs. Services include:
- support services: use of a note taker, compensatory strategy assistance, exam accommodation, use of adaptive equipment and liaison with faculty. Screening and limited diagnostic assessment for learning disabilities are available on campus;
- adaptive technology: specialized computer software and other technical aids are available for use in the Student Development Centre. Please see your case manager about your technology needs and to obtain access to equipment;
- library services: a designated reference librarian to co-ordinate library services for students with disabilities. Library services include obtaining text on tape, assistance with computer searches and locating materials in the library;
- accessible facilities: most facilities at Brock are wheelchair accessible. For a special accessibility tour of campus, please contact the Recruitment and Liaison Office. There are 40 accessible housing units on campus;
- attendant care: limited attendant care service is available through the Ontario March of Dimes. If you require attendant care, contact the Student Development Centre.
Students are advised to contact the Student Development Centre early in the application process to exchange information about their needs and the services available. After being admitted to Brock, you must contact SSWD to provide appropriate documentation of your needs, preferably before the beginning of term. Your case manager will review your needs and assist in setting up the accommodations and support services you require.
5.  Student Non-Academic Discipline Go to top of document
Manager, Student Conduct Vince Wilson 905-688-5550, ext. 4041 Schmon Tower 400 http://www.brocku.ca/sdc/discipline>http://www.brocku.ca/sdc/discipline The Manager, Student Conduct provides advice and support to students, faculty and staff regarding to issues of non-academic student discipline and students-at-risk. The Manager, Student Conduct chairs the Student-at-Risk Case Team, and serves as the advisor for the University Discipline Panel, hires, trains and supervises University Discipline Panel Members and communicates disciplinary decisions to appropriate constituents. For more information on Non-Academic Student Discipline and/or Students-at-Risk see the University Calendar (Code of Student Conduct and Appeals in Non-Academic Matters) or visit http://www.brock.ca/sdc/discipline>http://www.brock.ca/sdc/discipline  
V.  Campus Ministries Go to top of document
Co-ordinator: André Basson (Christian Reformed Church) Chaplains André Basson (Christian Reformed Church) David Galston (Anglican, Presbyterian and United Churches) Raoul Masseur (Roman Catholic Church) Associate Chaplains Eliyahu Courante (Jewish Faith) Murtaza Najmudin (Muslin Faith) 905-688-5550, extension 3134, 3977, or 4764 Decew Residence 216 and 217 http://www.brocku.ca/ministries>http://www.brocku.ca/ministries About Brock Campus Ministries Campus Ministries integrate intellectual and spiritual development. Campus Ministries does so by supporting or providing ecumenical worship, R.C. Sunday Mass, social justice education, solidarity experiences abroad, spiritual direction, academic resources, pastoral counseling, workshops, seminars, religious based student clubs, study groups and public lectures. The Chaplains are appointed by several religious denominations and are available to discuss any topic with you, particularly concerning spiritual, academic and ethical aspects of your life. Anyone who wants to be part of a faith community, to share concerns and experiences or to speak in confidence about any matter is welcome to contact any of the campus chaplains in our Decew Residence Offices. Rita Welch Meditation Centre The Rita Welch Meditation Centre is located in A302, next to the Senate Chambers. It was established in memory of Rita Welch, wife of the late Chancellor Robert Welch. The facility is available both for individual meditation and for campus-based groups who wish to use it for spiritual education, gatherings, or discussions. The Meditation Centre can be booked through Campus Ministries. It is open daily from 8:00 a.m. to 9:00 p.m. Other times can be arranged. During the academic year a monthly schedule of events is posted in the glass case outside the Centre. Brock Multi-Faith Centre The Brock Multi-Faith Centre is located on the lower level of Schmon Tower, next to the Tower Cafeteria in the former Trillium Dining Room. It is composed of two rooms, the Islamic Centre and the Multi-Faith Room.
a)  The Islamic Centre is a room set aside by the university to accommodate prayer for Muslim Students. It is open for anyone wishing to learn more about the Muslim faith.
b)  The Multi-Faith Room is used for small group meetings and interfaith dialogue. Contact the Chaplains for information or to schedule an event.
VI.  Career Services Go to top of document
Director Amy Elder Administrative Assistant Peggy Karges 905-688-5550, extension 3242 Resource Centre - Main Floor, Learning Commons Administrative Offices, ST119 http://www.brocku.ca/career>http://www.brocku.ca/career Career Services is dedicated to helping students explore career options, define career goals and plan their academic, work and volunteer opportunities to meet those goals. Stop by to see us - no appointment is necessary! The following services, resources, events, opportunities, and programs are available to you: Resource Centre - Located on the first floor of the Learning Commons, our resource centre contains resources pertaining to career exploration, job search, employment trends, educational and employment directories, tip sheets and degree-specific occupational information. Meet our trained Career Assistants who will provide you with practical resources and hands-on assistance with your career planning and job search. Job Opportunities - Getting a job can be a great way to make some extra cash during the school year and to gain experience in a specific career field. There are a number of job opportunities available: on-campus and off-campus, full-time and part-time, volunteer, and summer positions. Check out the Career Services website to view current postings! Workshops - A variety of workshops are provided to help you get the most out of your job search. Topics include Résumés, Cover Letters, Interview Skills, Building a Portfolio and Job Search. Visit the Career Services web site for the schedule of facilitated workshops or to take an on-line workshop. Events - Our website contains a schedule of events designed to connect you with volunteer and employment opportunities, such as the Career Expo, Shop for Jobs and more. These fairs are usually all day events, allowing students to drop by as they please. Graduate Recruitment - We host employers on campus from a variety of sectors throughout the year. These companies conduct information sessions and arrange to interview Brock students who are in their graduating year for positions beginning after graduation. Experience Plus - Designed to give you a competitive edge in the job market after graduation, Experience Plus is a careers-oriented, work and skill-building program. Your involvement in part-time paid or volunteer work along with career development workshops are tracked and compiled into a career portfolio. When you graduate, you'll receive an Experience Plus transcript, outlining the skills and experiences you've gained through this program. All Brock students are eligible for Experience Plus - contact Career Services or visit our web site to register! Med Plus - If you plan to pursue medical school or a health related career, consider Med Plus, a unique, extra-curricular experiential learning program. In partnership with area hospitals, practitioners and health organizations, Med Plus is designed to provide you with career development, practical experience and the most up-to-date information about the health care sector. Activities include workshops, volunteer placements, job-shadowing and guest speakers. For any student interested in a health profession, Med Plus is a great chance to learn more about the medical system and to build a network with health care professionals here in Niagara!  
VII.  Student Health Services Go to top of document
Director of Clinical Services Melodie Shick-Porter Harrison Hall 905-688-5550, extension 3243 Monday to Friday: 8:30 am - 4:30 pm Evening Walk-In Clinic: 5:00 pm (space limited) Closed July - August http://www.brocku.ca/healthservices>http://www.brocku.ca/healthservices  
1.  General Information Go to top of document
Don't feel you have to wait for a problem to arrive to visit the Student Health Services. A team of nurses and physicians provide comprehensive medical/clinical services as well as health education and counselling. We can help you with a medical problem, provide treatment or a referral, give allergy injections or update your immunization. We provide health education and counselling about many issues including contraception, pregnancy, sexually transmitted diseases, nutritional or weight concerns, stress or lifestyle issues. OHIP, UHIP or other health insurance is needed in order to be seen by a physician. All visits and treatments are strictly confidential. The health fee paid by all students at registration covers many value added services including the Health Education Program etc. If you have questions or require any additional information about a health issue or specific health concern, feel free to drop in.  
2.  Required Medical Documentation Go to top of document
It is the University's policy to accept medical certificates from qualified medical practitioners attesting to a student's inability to write a test, examination etc. due to an incapacitating medical condition at the time of the scheduled test, examination etc. The University may, at its discretion, request more detailed documentation in certain cases. Medical documentation must be written on the Student Health Services Medical Excuse Form or the physician's letterhead and must show the physician's address and telephone number. It must include the student's name, date the student was examined at Student Health Services or by the physician and must bear the physician's signature. The letter must include an indication of the severity of the illness. Please note that some faculties require their own Medical Excuse letter to be completed.  
3.  Student Health Services Policy Go to top of document
Student Health Services will provide medical documentation only if:
1.  Medically warranted.
2.  The student presents him/herself to Student Health Services before the exam.
3.  The student is seen in our office the day of the exam.
  If your exam is at a time of day when the Student Health Services is not open, then you must go to another medical facility to obtain the necessary written medical excuse documentation.
VIII.  International Services Go to top of document
Director John Kaethler Associate Director Geeta Powell Administrative Assistant Jeanette Davis 905-688-5550, extension 4318 Decew Residence R209 http://www.brocku.ca/international>http://www.brocku.ca/international "Every student is an international student", according to John Kaethler, Director of International Services.  
1.  International Student Advising Go to top of document
International students may find it helpful to discuss academic or personal problems with the Director or Associate Director. They can offer assistance with such things as immigration, health, banking, accommodation and the completion of various forms, as well as providing liaison with instructors, the University administration and the community at large. It would be useful to see them when you arrive at Brock. International Services also administers the Certificate for Success Program designed to prepare international students for success in their academics and careers. The Office also administers the University Health Insurance Plan (UHIP) for all international students.  
2.  International Study, Employment and Development Go to top of document
International Services assists Canadian students interested in studying or working in other countries. They administer exchange programs to Argentina, Australia, Austria, Brazil, Chile, China, Czech Republic, Finland, France, Ghana, Hong Kong, India, Japan, Korea, Mexico, Netherlands, New Zealand, South Africa, Sweden, the United Kingdom, the United States and Uruguay. Students with disabilities are welcome to apply. In conjunction with Campus Ministries, International Services organizes short-term summer service learning programs in Peru, Brazil, and Namibia. The Office is also responsible for promoting international development activities on campus.  
3.  Brock Guide Peer Partner Program Go to top of document
International Services offers this program to new international students at Brock. Each interested international student is matched with an international or Canadian student who is familiar with Brock and Canada. Brock Peer Guide partners can help international students adjust to life at Brock.  
IX.  Academic Integrity Office Go to top of document
Academic Integrity Officer Troy Brooks 905-688-5550, extension 5404 Schmon Tower 301 http://www.brocku.ca/academicintegrity/>http://www.brocku.ca/academicintegrity/ Academic Integrity is a core value of the academic mission of Brock University. With a focus on student academic success and academic citizenship, the Office of Academic Integrity supports the University community by sharing information, promoting awareness and providing educational opportunities regarding academic integrity on campus.  
X.  Residence Go to top of document
Director of Residences James R. Fleming 905-688-5550, extension 3370 E-mail: res@brocku.ca http://www.brocku.ca/residence>http://www.brocku.ca/residence Residences The Brock residence system can accommodate approximately 2,400 students on campus in two basic styles of residences: traditional and townhouses. Students living in the traditional style residences are accommodated in "halls" or "houses" with 40-60 students per hall/house. Students living in the traditional style residences must purchase a meal plan which can be used in the residence dining halls and/or other food outlets on campus. Those living in townhouses share a "unit" with two, three or four other students and have the option to purchase a meal plan or do their own cooking. There are four traditional-style residences: DeCew and Lowenberger Residences have accommodations in single or double rooms and both of these buildings contain a residence dining hall; Vallee and Earp Residences are all single rooms. Students living in Vallee and Earp usually eat in the DeCew Dining Hall. All traditional style residences have common lounges and/or study rooms, as well as laundry facilities. The townhouse style residences combine independence of townhouse living with the convenience of location and inclusion in residence activities and events. There are two townhouse style residences: the Village and Quarry View. Each unit at the Village Residence accommodates five students (three in single rooms and two share a double room). Quarry View Residence is all single rooms with three and four bedrooms units. Both complexes have laundry facilities. All residence rooms are furnished with basic necessities and all include phone, internet and cable television connections. Residence life is monitored and facilitated by the Residence Life Staff. The RLS are upper year students who are assigned responsibility for sections (house, hall, court, block) within each residence complex. They are available to answer questions and provide direction. Also, they endeavour to create a sense of community within the residences. All residences provide opportunities for residents to get involved by participating in activities and events; volunteering for "crew" and/or being elected to positions on the Residence Action Councils. The majority of beds (approximately 85%) within residence are assigned to Incoming Year One students. Upper Year/returning students, including a small number of graduate students, occupy the remaining beds. Incoming Year One students who indicate an interest in residence on their OUAC form will be sent information about applying for residence along with the University's offer of admission. There are a limited rooms available for students with wheelchair accessibility needs. Special housing needs should be discussed with both the Department of Residences and the Services for Students with DisABILITIES Office.  
XI.  Community Connections Go to top of document
Manager, Student/Community Outreach Brad Clarke Community Services Coordinator Kristen Smith Student Leadership and Engagement Coordinator Jeremy Greenberg 905-688-5550, extension 4000 http://www.brocku.ca/communityconnections>http://www.brocku.ca/communityconnections Community Connections is dedicated to fostering an environment that serves our community both at Brock and within the Niagara Region. The department facilitates community-building initiatives and volunteer opportunities to provide a rich Brock experience for students, staff, faculty and the broader Niagara community. Our Participation Passport Program (P3) provides students with a broad range of opportunities to be active and involved both on and off-campus. Students are recognized by the University based on the number and variety of activities they participate in. Detailed information about the Community Connections Participation Passport Program is available at http://www.brocku.ca/passport.  
XII.  Off-Campus Housing Services Go to top of document
Manager, Student/Community Outreach Brad Clarke 905-688-5550, extension 3721 http://www.brocku.ca/ocl>http://www.brocku.ca/ocl Brock's Off-Campus Living office provides information and materials to assist students in their search for accommodations off-campus and make the job of "house hunting" a little easier. The office maintains listings of available rooms, apartments and houses for those looking for accommodations in the local communities. Listings are available on the Web along with a wealth of other information relating to off-campus life. Additionally, if students have questions about the Residential Tenancies Act, leases or municipal by-laws, Off-Campus Living staff can help to find the answers and available resources.  
XIII.  Day-care Centre Go to top of document
Executive Director Helene Randle 905-688-5550, extensions 3515 and 4433 Day-care Centre http://www.brocku.ca/daycare>http://www.brocku.ca/daycare The Rosalind Blauer Centre for Child Care offers licensed day care for 50 children from three months to five years, 12 months per year. The Centre offers full- time programs and is open to Brock students, staff and faculty of the University and community members. Hours of operation are Monday through Friday 7:30 a.m. to 6:00 p.m. The Centre is a non-profit charitable, parent co-operative and is operated by a volunteer board of directors. All the staff are qualified Early Childhood Educators. The Day-care is located in a large, well equipped building that was completed in 1995. Subsidy is available for families who qualify.  
XIV.  Office of Human Rights and Equity Services Go to top of document
Manager Lynne Bubic 905-688-5550, extension 4019 Human Rights and Equity Officer Marla Portfilio 905-688-5550, extension 3338 General Inquiries: extension 5657 DeCew Residence Room 221 http://www.brocku.ca/humanrights The Office of Human Rights and Equity Services is a resource for all members of the Brock community, including students, staff and faculty, providing information and advice on a wide range of issues relating to harassment and discrimination. The key functions of the office are to:
- provide information and training to the university community to increase awareness about the importance of promoting a respectful work and learning environment,
- assist individuals with complaints of harassment, discrimination, and bullying to understand the range of options available for responding, and help them to pursue a resolution to the situation that works for them.
The Office of Human Rights and Equity Services works to promote a respectful work and learning environment at Brock University through the following initiatives:
- Brock Diversity - peer run diversity events on campus, such as the Purple/White Ribbon Campaign for the Prevention of Violence Against Women, Reel Life Film Festival, and Anti-Racism Week
- Coordinating and promoting diversity events with other departments (International Services, Campus Ministries, OPIRG, Aboriginal Student Services, WISE), such as Celebration of Nations, Faith Fair, and December 6th Memorial
- Providing an information booth at other events on campus, such as Orientation Week and Campus Health Fair
- Providing diversity workshops for students, staff and faculty on campus
- Positive Space Campaign to raise awareness and support for sexual and gender diversity on campus - please visit http://www.brocku.ca/positivespace for more information
- Diversity Resource Area in Decew 221 and bulletin boards on campus
- Administration of the Respectful Work and Learning Environment Policy
- Online resources at http://www.brocku.ca/humanrights
The Office can assist you with a wide range of individual concerns, including:
- Sexual harassment, date/acquaintance rape, sexual assault, stalking and domestic violence,
- Human rights harassment and/or discrimination (based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender identification, sexual orientation, age, marital status, family status and disability),
- General harassment and/or bullying, and
- Online harassment via chats, email and/or websites.
The University has a variety of policies, procedures and codes of conduct that prohibit students, staff and faculty from harassing, bullying or discriminating against other students, staff or faculty members. Contact with the office is a confidential service. Our staff will work with you to decide on an approach to resolution that works for you, often making use of alternative dispute resolution techniques that allow the parties to rebuild their relationship in a more positive, respectful way.
XV.  University Library Go to top of document
University Librarian Margaret Grove Assistant to the University Librarian Fatima Noorbhai 905-688-5550, extension 3226 Schmon Tower http://www.brocku.ca/library/ The University Library system comprises the James A. Gibson Library, housed on eight floors of the Schmon Tower, and the Map Library, located in Mackenzie Chown C306. The Library's collections contain over 1.5 million physical items and a vast array of digital resources. The Matheson Learning Commons, located on the main floor of the Library, offers a range of learning support services in a dynamic space that features computers, study booths, tables, groups study rooms, soft seating, and individual carrels. Additional study spaces and computers are available on the upper floors. Laptops are available for loan from the Circulation Desk. The Library is open for 90 hours each week, including evenings and weekends, with extended hours during exam periods. Detailed information on the Library's collections, services and hours is available at http://www.brocku.ca/library.  
Information Resources Go to top of document
Access to digital resources is available both on and off campus. The library home page offers direct access to the catalogue and an extensive number of databases, including over 28,880 full text electronic journals, a growing number of e-books, and several image and sound databases.  
Assistance in Using the Library Go to top of document
Staff is available to provide assistance during most hours of library operation. Virtual assistance is also available through the LiveHelp icon on the Library's website. The Library has an active and well developed instruction program that is closely integrated with course content.  
Other Library Services Go to top of document
Debit card photocopy machines are located throughout the Library. Self-serve printing can be done from all library workstations. Requests for special copying, including large-format printing, are handled by staff in Copying and Printing Services on the fifth floor of the Library. The Interlibrary Loan service allows students and faculty to borrow items and obtain articles from other libraries if materials are not owned by the Library. Brock students and faculty may also borrow directly from most university libraries in the country using their Brock identification card. ­­­­­­­­­­­­­­­­­­­­­­­­­  
XVI.  Map Library Go to top of document
Map Librarian Colleen Beard MacKenzie Chown C306 http://www.brocku.ca/maplibrary/ The Map Library maintains the cartographic reference collection for the University that supports the teaching, research, and learning of faculty and students. Resources include over 75,000 maps, atlases and air photos world-wide. The Map Library holds the most comprehensive air photo collection of Niagara dating from 1921 (viewable from the website) to the present. It carries an extensive collection of digital map data, including large scale topographic, geoscience data, census data, outline maps, as well as a selection of electronic atlases. Public workstations are available to access digital map products and to support GIS (Geographic Information Systems) software. A detailed description of the collection, various subject guides, digital outline maps, and many other web resources, are accessible through the web site at http://www.brocku.ca/maplibrary Although the Map Library specializes in cartographic resources, the facilities are ideal for group and private study. It is also open to the public for reference purposes. A colour laser printer, large colour scanner, and a black and white photocopier are available. Library staff is available for reference and limited GIS technical support. The Map Library is wheelchair accessible. Students with special needs who require assistance in retrieving library materials or in using equipment should ask Library staff.  
XVII.  Instructional Resource Centre Go to top of document
Manager Kim Pelchat Faculty of Education http://www.ed.brocku.ca/irc The Instructional Resource Centre provides specialized library, media and computer services for the Faculty of Education. The IRC curriculum libraries are located on Floor 2 of Robert S. K. Welch Hall (St. Catharines Campus) and in Room 6 at the Hamilton Campus (1842 King Street East, Hamilton). The curriculum libraries offer a variety of curriculum resources to support elementary and secondary teaching as well as a special collection of Master of Education projects and theses located at the St. Catharines Campus. IRC Media Services are located on Floor 2 of Robert S. K. Welch Hall (St. Catharines Campus) and in Room 6 at the Hamilton Campus. Media Services has production areas with laminating presses, lettering systems, button maker and other equipment to assist in the production of teaching aids. At the Hamilton Campus, the Library provides classroom media services. Two computer laboratories are located at the Hamilton Campus in Room 8 and Room 13. The IRC is wheelchair accessible. Students with special needs are welcome to ask library staff for assistance in retrieving library materials or in using equipment. Although focusing on the specialized needs of the Faculty of Education, all members of the University community may use the IRC's library and media facilities.  
XVIII.  Information Technology Services Go to top of document
Administrative Information Systems Director Audrey Fehlow User Services and Academic Support Manager Kevin Dover Research Support and Web Services Manager Andy Morgan Administrative Assistant Barb White 905-688-5550, extension 3479 MacKenzie Chown Complex F314 http://www.brocku.ca/its The University's Computing Centre, which services both the academic and administrative needs of the University, is located in F Block of the Mackenzie Chown Complex. It houses servers which support administrative computing, academic teaching and research. All of these machines are networked via the campus-wide fiber-optic backbone which is also connected to the Internet. Computing facilities are available to all faculty, staff and students. Students requiring the use of specific software on the servers are supplied with a user code by their instructor, otherwise general Internet access and e-mail accounts are freely available via an automated system in any of the general computer labs on campus. The University supports scheduled micro-computer labs and general access labs for academic use. The scheduled facilities are located in A203, PLZ309, PLZ310, J201, J202, TA304 and WH205. There is a large Computer Commons that contains micro-computers for general access. All these labs contain application software to support teaching at the university. There are both Windows based PCs and Macintosh computers available. During the Fall and Winter terms, some of the facilities are open from 7:30 a.m. until 1:00 a.m. All computer labs are networked and have Internet access. Each year the technology is reviewed and upgraded as required in order to have the necessary equipment for academic needs. Computer labs have a wheelchair accessible workstation. Information Technology Services also has a Help Desk that is available to all students, faculty and staff. The Help Desk staff assists the university community with hardware and software recommendations, arranges software licenses for faculty and staff, as well as issues pertaining to their computer, general campus computing and printing. The Help Desk is open Monday to Friday, 8:30 AM to4:30 PM. We can also be contacted by phone at extension 4357, in person at Mackenzie Chown F314, as well as, submitting all IT related questions, concerns and requests to the "ITS Request" link on the ITS website, http://www.brocku.ca/its.  
Telecommunications and Network Services Go to top of document
Director Edward Blasinski Supervisor, Switchboard/Coordinator Patti Froese 905-688-5550, extension 3260 Thistle Complex West Room 235 http://www.brocku.ca/its/cns Telecommunications and Network Services, a division of Information Technology Services, provides multiple services for faculty, staff, students, and the community. The Audio-visual section supplies equipment to classrooms for teaching purposes. Equipment available for academic use includes computer projection, overhead and slide projectors, VHS/DVD players, and portable sound systems. Equipment requests must be made at least 24 hours or one business day in advance. Requests can be made by calling extension 3588 or providing 48 hours or two business days notice by emailing audiovisual@brocku.ca. Student identification cards are produced during normal hours of operation. In the case of a lost or stolen card, students must pay a $20.00 replacement fee in Finance. The replacement fee for students living on campus where swipe access is required is $35.00. The finance office is located on the 12th floor or the Schmon Tower. The technical support team maintains the telephone and network infrastructure for all of Brock University's academic and administrative locations. Additionally, Telecommunications and Network Services provide telephone, network access, and cable television to all students living in residence. During the academic term, staff may also assist students with configuring their personal computer for network access. The networking centre staff is responsible for network operations and resolving any network issues that may arise. Hours of operation during term: Monday to Thursday 8:30 am to 9:00 pm. (After 4:30 pm, office open when technician is available) and Friday 8:30 am to 4:30 pm.  
XIX.Office of the Registrar Go to top of document
Registrar Barb Davis Assistant to the Registrar Linda Rynberk 905-688-5550, extension 3550 Schmon Tower 301 http://www.brocku.ca/registrar Office hours are Monday - Thursday, 9:00 a.m. to 5:00 p.m., and Friday 9:00 ­4:30 p.m. Graduate students must request academic transcripts from the Office of the Registrar. OSAP information is available at Student Awards & Financial Aid Director Rico Natale 905-688-5550, extension 3443 Schmon Tower 402 http://www.brocku.ca/safa  
Last updated: March 24, 2009 @ 11:28AM