· | Listen and help to analyze the problem or complaint; |
· | Identify and explain relevant policies and procedures; |
· | Help to define and evaluate options and help you resolve problems informally. |
· | Investigate a problem, complaint, or concern, mediate conflicts; |
· | begin discussions with other people or departments involved (only with your permission); |
· | make referrals to other campus and community resources and recommend changes in University policies or procedures. |