| · | Listen and help to analyze the problem or complaint; |
| · | Identify and explain relevant policies and procedures; |
| · | Help to define and evaluate options and help you resolve problems informally. |
| · | Investigate a problem, complaint, or concern, mediate conflicts; |
| · | begin discussions with other people or departments involved (only with your permission); |
| · | make referrals to other campus and community resources and recommend changes in University policies or procedures. |