Last updated: November 25, 2008 @ 09:54AM

Student Services and Academic Support

I.  Office of the Vice-Provost and Associate Vice-President, Student Services

Vice-Provost and Associate Vice-President, Student Services
Kim Meade

Assistant to the Associate Vice-President,
Student Services
Kelly Veld

905-688-5550, extension 3418
Schmon Tower 401

Monday to Friday: 8:30 am - 4:30 pm
Closed: 12:00 pm - 1:00 pm

The Associate Vice-President (Student Services) has two central mandates. The first mandate is the development, enhancement and integration of student services, policies and programs to support a high quality student life at Brock, and improve students' success in their academic experiences.

The second mandate is the development and implementation of enrollment management policy and programs to build an entering class with excellent and diverse backgrounds through recruitment initiatives, and retain students through the completion of their degrees, by implementing advising and support services to increase student success.

Students are encouraged to engage in and support student affairs on campus through participation in volunteer activities, paid work placements and committee involvement. Opportunities for student participation in Student Services include residence life staff, residence advisory council, residence security, residence dons, campus tour guides, health peer educators, financial peer assistants, career services assistants, the student peer advisory committee on non-academic discipline and student representation on other Student Services committees.

The Associate Vice-President provides leadership and direction to the following Student Services administrative units:

Student Development Centre
·   Aboriginal Student Services
·   Student Leadership Programs
·   Learning Skills Services
·   Personal Counselling Services
·   Services for Students with disABILITIES
·   Student Non-Academic Discipline
Office of the Registrar
·   Academic Advising
·   Academic Appeals
·   Admissions
·   Examinations and Scheduling
·   Recruitment and Liaison Services
·   Student Information
·   Student Records and Registration
·   Academic Integrity
Campus Ministries - Brock Multifaith Centre
Off-Campus Housing
Career Services
Health Services
Student Awards and Financial Aid
International Services
Accessibility Co-ordinator
Residence
ESL Services
International Recruitment
Brock International

II.  Student Development Centre

Administrative Assistant
Lean Ann Cayer

905-688-5550, extension 3240
Schmon Tower 400
http://www.brocku.ca/sdcl

1.  Aboriginal Student Services

Advisor
Sean Hoogterp

905-688-5550, extension 4273
Mackenzie Chown C302
Monday-Friday: 8:30 am - 4:30 pm
http://www.brocku.ca/sdc/aboriginal

Our goal is to help Native, Inuit, and Metis students make a smooth transition to life at Brock. We offer services in a culturally sensitive manner and encourage students to maintain or even increase their cultural identity while in the university setting.

Services include:
·   Liaison and referral services for students to both the Brock campus and the local communities.
·   Providing programming and campus wide Aboriginal events.
·   Promoting awareness of Aboriginal culture on campus.
·   Advocating on behalf of Aboriginal students within the University community.
·   Providing information on Native, Inuit, and Metis specific scholarships.
·   Assisting secondary and college students with the application process.
·   Offering free Aboriginal student computing and printing lab.
·   Maintaining an Aboriginal resource library including newspapers, texts, and CD's.
·   Providing training to Brock faculty and staff.

2.  Learning Skills Services

Learning Skills Instructors
Jon Eben Field
Jill Brindle

905-688-5550, ext. 3114
Schmon Tower 400
http://www.brocku.ca/sdc/learning/

Learning Skills Services helps you as a Brock student improve your academic success at university. Assistance is available to help you with any study or writing issues that may arise while you are a student at Brock. These issues may range from the challenges of transition from high school to university, to preparing for upper-year exams or writing your honours thesis. Learning Skills Services will help you develop the study strategies you need to reach your full learning potential.

A variety of workshops are available throughout the year. Workshops will address your study skills needs in areas such as: managing your time, taking notes, reading, writing university essays, preparing for exams and more. Collaborate with a group of your new Brock friends: any group of four or more students can "order a workshop" at a time convenient for them. In addition, Study Write!, our drop-in service, is available to assist you with your studying or learning issues. Check at ST400 or visit online at http://www.brocku.ca/sdc/learning.

3.  Personal Counselling Services

Manager
Les McCurdy-Myers, extension 4123

Appointments, 905-688-5550, extension 4750
Schmon Tower 400
http://www.brocku.ca/sdc/counselling

Personal Counselling Services

Manager
Les McCurdy-Myers, extension 4123
Email: lmccurdy@brocku.ca

Appointments are made by calling 905-684-6891 or within University extension 4750
Schmon Tower ST 400 http://www.brocku.ca/sdc/counselling

The Counselling staff offers services for students who are experiencing personal/social difficulties while studying at Brock University. The majority of services are offered on an individual basis however we do offer some group programs.

Why Students Seek Counselling:

There are many reasons why a student wisely chooses to make an appointment with one of our staff:

Some students seek our help with specific concerns related to relationships, stress/anxiety, self-confidence, loneliness, sexuality, weight pre-occupation etc.

Others bring less clearly defined problems such as low motivation/energy or a feeling that things just aren't right.

We also see students who are just looking for an objective person to talk to about things like a life decision or who have come in because they are worried about the behaviour of a friend, family member or roommate.

Through their counselling contact, most students not only resolve their immediate concerns, but also learn useful skills for dealing with future issues. If something is bothering you, there is someone who can help. Our counsellor/therapists offer confidential, professional counselling at no cost to you. Don't put off making an appointment until the issue escalates. There is no need for you to feel isolated and alone. We are here to help you sort things out for yourself.

Personal Counselling Services also offers psycho-educational programming on topics such as anger management, grieving, mood management and stress management. To arrange for a program for your group contact the Manager (see contact information above).

The Manager can also help with:
Advising students, faculty and staff who have concerns about the behaviour of someone they know.

Fostering and assisting students with the development of self help groups.

Assisting students with projects, theses, and seminars.

Leadership Development Services

Manager
Les McCurdy-Myers, extension 4123
Email: lmccurdy@brocku.ca
Schmon Tower ST400

Register On-line at:
http://www.brocku.ca/sdc/counselling

Brock University has a long tradition of fostering leadership abilities in its' students by providing peer leaders training and experiences which have enabled them to assume leadership roles in their careers and personal lives. Working from the perspective that effective leaders know how to motivate and work dynamically with others, the Leadership Development Service was conceived of to provide opportunities for all Brock students to gain the competitive edge that our student leaders have long carried with them from Brock into their futures. The Foundations in Leadership Practicum Series offers skill based training and leadership programming designed to bring out and polish the leader in you. While here at Brock you can get the training that your future employers would pay thousands of dollars to provide you.

4.  Services for Students with disABILITIES

Manager
Judith Brooder

905-688-5550, extension 4122
Schmon Tower 400
http://www.brocku.ca/disABILITIES

Brock encourages and supports the full participation of students with disabilities in all aspects of campus life. Services for Students with disABILITIES (SSWD) provides accommodations and services for students who require academic support due to the impact of a physical, medical, sensory, mental health or learning disability.

All services and accommodations are determined on an individual basis, depending on documented needs. Services include:
·   support services: use of a note taker,compensatory strategy assistance, exam accommodation, use of adaptive equipment and liaison with faculty. Screening and limited diagnostic assessment for learning disabilities are available on campus;
·   adaptive technology: specialized computer software and other technical aids are available for use in the Student Development Centre. Please see your case manager about your technology needs and to obtain access to equipment;
·   library services: a designated reference librarian to co-ordinate library services for students with disabilities. Library services include obtaining text on tape, assistance with computer searches and locating materials in the library;
·   accessible facilities: most facilities at Brock are wheelchair accessible. For a special accessibility tour of campus, please contact the Recruitment and Liaison Office. There are 40 accessible housing units on campus;
·   attendant care: limited attendant care service is available through the Ontario March of Dimes. If you require attendant care, contact the Student Development Centre.
Students are advised to contact the Student Development Centre early in the application process to exchange information about their needs and the services available. After being admitted to Brock, you must contact SSWD to provide appropriate documentation of your needs, preferably before the beginning of term. Your case manager will review your needs and assist in setting up the accommodations and support services you require.

5.  Student Non-Academic Discipline

Student Conduct and Activities Officer
Vince Wilson
905-688-5550, ext. 4041
Schmon Tower 400
http://www.brocku.ca/sdc/discipline

The Student Conduct and Activities Officer (SCAO) provides advice and support to students, faculty and staff regarding to issues of non-academic student discipline and students-at-risk. The SCAO chairs the Student-at-Risk Case Team, and serves as the advisor for the University Discipline Panel, hires, trains and supervises University Discipline Panel Members and communicates disciplinary decisions to appropriate constituents. For more information on Non-Academic Student Discipline and/or Students-at-Risk see the University Calendar (Code of Student Conduct and Appeals in Non-Academic Matters) or visit http://www.brock.ca/sdc/discipline

III.  Campus Ministries

Chaplains

George Addison
(Anglican, Presbyterian and United Churches)
Br. Raoul Masseur
(Roman Catholic Church)
Dr. Andre Basson
(Christian Reformed Church)

Associate Chaplains

Eliyahu Courante
(Jewish Faith)
Murtaza Najmudin
(Muslin Faith)

905-688-5550, extension 3977, 4764 or 3134
Decew Residence 216 and 217
http://www.brocku.ca/ministries

1. Chaplains' Office/Campus Ministries Centre
Campus Ministries believes that spiritual development is an integral part of the university experience and provides, ecumenical worship, R.C. Sunday Mass, social justice education, solidarity experiences abroad, spiritual direction, academic resources, faith-academic training programs, pastoral counselling, workshops, seminars, extracurricular Theology courses, international academic connections, religious based student clubs, study groups and public lectures.
The Chaplains are appointed by several religious denominations and are available to discuss any topic with you, particularly concerning spiritual, academic and ethical aspects of your life.
Anyone who wants to be part of a faith community, to share concerns and experiences or to speak in confidence about any matter is welcome to contact any of the campus chaplains in our Decew Residence Offices.

2. Rita Welch Meditation Centre
The Rita Welch Meditation Centre is located in A302, next to the Senate Chambers, was dedicated April 10, 1996. It was established in memory of Rita Welch, wife of the late Chancellor Robert Welch. The facility is available both for individual meditation and for campus-based groups of all faiths who wish to use it for spiritual/religious purposes. For use of a particular time it can be booked through Campus Ministries. The Centre is open daily from 8:00 a.m. to 9:00 p.m. and at other times as arranged. During the academic year a monthly schedule of events is posted in the glass case outside the Centre.

3. Brock Multi-Faith Centre
The Brock Multi-Faith Centre is located on the lower level of Schmon Tower, next to the Tower Cafeteria in the former Trillium Dining Room. It is composed of two rooms.
a)  The Islamic Centre is a room set aside by the university to accommodate prayer for Muslim Students. It is open for anyone wishing to learn more about the Muslim faith.
b)  The Multi-Faith Room is used by Brock faith groups for small group meetings and interfaith dialogue. Contact the Chaplains for information or to schedule events.

IV.  Career Services

Director
Amy Elder

Administrative Assistant
Peggy Karges

905-688-5550, extension 3242
Schmon Tower 411
http://www.brocku.ca/career

Career Services is dedicated to helping students explore career options, define career goals and plan their academic, work and volunteer opportunities to meet those goals. Stop by to see us - no appointment is necessary! The following services, resources, events, opportunities, and programs are available to you:

Career Centre - Our Career Centre contains a library of resources pertaining to career exploration, job search, employment trends, educational and employment directories, and degree-specific occupational information. Meet our trained Career Assistants who will provide you with practical resources and hands-on assistance with your career planning and job search.

Job Opportunities - Getting a job can be a great way to make some extra cash during the school year and to gain experience in a specific career field. There are a number of job opportunities available: on-campus* and off-campus, full-time and part-time, volunteer, and summer positions. Check out the Career Services website to view current postings!

*Note: In some cases, on-campus jobs are partially funded through the Ontario government and students are required to meet eligibility requirements: a) Canadian citizen or permanent resident, b) resident of Ontario according to MTCU guidelines, and c) taking 3 full credits or more in your course load. For more information, contact Career Services.

Workshops - A variety of workshops are provided to help you get the most out of your job search. Topics include Résumés, Cover Letters, Interview Skills, Building a Portfolio and Job Search. Visit the Career Services web site for the schedule of facilitated workshops or to take an on-line workshop.

Events - Our website contains a schedule of events designed to connect you with volunteer and employment opportunities, such as the Career Expo, Summer Job Fair and more. These fairs are usually all day events, hosted on-campus, allowing students to drop by as they please.

Graduate Recruitment - We host employers on campus from a variety of sectors throughout the year. These companies conduct information sessions and arrange to interview Brock students who are in their graduating year for positions beginning after graduation.

Experience Plus - Designed to give you a competitive edge in the job market after graduation, Experience Plus is a careers-oriented, work and skill-building program. Your involvement in part-time paid or volunteer work along with career development workshops are tracked and compiled into a career portfolio. When you graduate, you'll receive an Experience Plus transcript, outlining the skills and experiences you've gained through this program. All Brock students are eligible for Experience Plus - contact Career Services or visit our web site to register!

MED Plus - If you plan to pursue medical school or a health related career, consider MED Plus, a unique, extra-curricular experiential learning program. In partnership with area hospitals, practitioners and health organizations, MED Plus is designed to provide you with career development, practical experience and the most up-to-date information about the health care sector. Activities include workshops, volunteer placements, job-shadowing and guest speakers. For any student interested in a health profession, MED Plus is a great chance to learn more about the medical system and to build a network with health care professionals here in Niagara!

V.  Student Health Services

Director of Clinical Services
Melodie Shick-Porter

Harrison Hall
905-688-5550, extension 3243
Monday to Friday: 8:30 am - 4:30 pm
Evening Walk-In Clinic: 5:00 pm (space limited)
Closed July - August
http://www.brocku.ca/healthservices

1.  General Information

Don't feel you have to wait for a problem to arrive to visit the Student Health Services.

A team of nurses and physicians provide comprehensive medical/clinical services as well as health education and counselling. We can help you with a medical problem, provide treatment or a referral, give allergy injections or update your immunization. We provide health education and counselling about many issues including contraception, pregnancy, sexually transmitted diseases, nutritional or weight concerns, stress or lifestyle issues. OHIP, UHIP or other health insurance is needed in order to be seen by a physician. All visits and treatments are strictly confidential.

The health fee paid by all students at registration covers many value added services including the Health Education Program etc.

If you have questions or require any additional information about a health issue or specific health concern, feel free to drop in.

2.  Required Medical Documentation

It is the University's policy to accept medical certificates from qualified medical practitioners attesting to a student's inability to write a test, examination etc. due to an incapacitating medical condition at the time of the scheduled test, examination etc. The University may, at its discretion, request more detailed documentation in certain cases.

Medical documentation must be written on the Student Health Services Medical Excuse Form or the physician's letterhead and must show the physician's address and telephone number. It must include the student's name, date the student was examined at Student Health Services or by the physician and must bear the physician's signature. The letter must include an indication of the severity of the illness. Please note that some faculties require their own Medical Excuse letter to be completed.

Student Health Services Policy

Student Health Services will provide medical documentation only if:
1.  Medically warranted.
2.  The student presents him/herself to Student Health Services before the exam.
3.  The student is seen in our office the day of the exam.
  If your exam is at a time of day when the Student Health Services is not open, then you must go to another medical facility to obtain the necessary written medical excuse documentation.

VI.  International Services

Director
John Kaethler

Associate Director
Geeta Powell

Administrative Assistant
Jeanette Davis

905-688-5550, extension 4318
Decew Residence R209
http://www.brocku.ca/international

"Every student is an international student", according to John Kaethler, Director of International Services.

1.  International Student Advising

International students may find it helpful to discuss academic or personal problems with the Director or the Asociate Director. They can offer assistance with such things as immigration, health, banking, accommodation and the completion of various forms, as well as providing liaison with instructors, the University administration and the community at large. It would be useful to see them when you arrive at Brock.

2.  International Study, Employment and Development

International Services assists Canadian students interested in studying or working in other countries. They administer exchange programs to Argentina, Australia, Austria, Brazil, Finland, France, Ghana, Hong Kong, Japan, Korea, Mexico, Netherlands, New Zealand, South Africa, Sweden, the United Kingdom, the United States and Uruguay. Students with disabilities are welcome to apply.

In conjunction with Campus Ministries, International Services organizes short-term summer work and study service learning programs in developing countries. The Office is also responsible for international development activities on campus.

3.  Brock Guide Peer Partner Program

International Services offers this program to new international students at Brock. Each interested international student is matched with an international or Canadian student who is familiar with Brock and Canada. Brock Peer Guide partners can help international students adjust to life at Brock.

The Office also administers the University Health Insurance Plan (UHIP) for all international students.

4.  International Plus Program

International Services, along with Career Services, coordinates the International Plus Progam. International Plus offers students a unique opportunity to gain international experience without necessarily leaving Canada. Students enrolled in the program participate in placements to increase their awareness of different cultures through interaction with people and projects from around the world.

VII.  Office of the Registrar

Registrar
Barb Davis

Deputy Registrar
Kevin J. Kiss

Assistant to the Registrar
Linda Rynberk

905-688-5550, extension 3550
Schmon Tower 301
http://www.brocku.ca/registrar

The Office of the Registrar is located on the third floor of Schmon Tower and is comprised of the following units:
·   Academic Advising
·   Academic Integrity
·   Admissions
·   Examinations and Classrooms
·   Recruitment and Liaison Services
·   Scheduling
·   Student Information
·   Student Records and Registration
Our office hours are Monday - Thursday, 9:00 am to 5:00 pm, and Friday 9:00 - 4:30 pm.

The Office of the Registrar strives to provide a high level of quality services that support the enrolment, progression, and graduation of Brock students. We serve as the principal custodian of all confidential student enrolment data, including course registration, grades, and address information. Our office has contact with students from the point of application for admission through to graduation and beyond as we maintain each student's permanent academic transcript. Our knowledgeable staff is here to provide students with information on courses, grades, appeals, yearly progression and graduation eligibility, as well as academic counselling.

The University offers a wide range of programs to recognize students with high academic achievement and provides financial assistance to those having difficulty meeting their educational costs.

Recruitment and Liaison Services

Director, Recruitment and Retention
Beth Natale

Administrative Assistant
Linda Steele

905-688-5550, extension 4293
Thistle East 261
Monday to Friday: 8:30 am - 4:30 pm (Closed daily, 12 noon - 1:00 pm)
http://www.brocku.ca/liaison
e-mail: liaison@brocku.ca

Recruitment and Liaison Services staff share information about all aspects of Brock University to prospective students and their families, school counsellors, and the general public.

Recruitment and Liaison Services co-ordinates Brock's undergraduate recruitment activities, including:
·   Prospective student publications and on-line information;
·   Fall Preview Day and Spring Open House;
·   Brock's presence at the Ontario Universities' Fair;
·   Visits to secondary schools in Canada and the United States;
·   Brock's Campus Tour Program for prospective students, visiting dignitaries, and school representatives.
Campus Tours are available weekdays throughout the year at 10:00 am and 2:00 pm, as well as select Saturdays in the fall and spring. Registration is required and can be done by telephone or on-line, using the contact information listed above. Upon request, Recruitment and Liaison staff will gladly arrange for prospective students to meet with faculty members or administrative department personnel. Tours for students with special needs are also available upon request, outlining specific access routes to buildings, classrooms, and parking.

Many Brock students enthusiastically assist with the activities of Recruitment and Liaison Services. Interested students are encouraged to contact us to find out about specific volunteer and employment opportunities.

VIII.  Residence

Director of Residences
James R. Fleming

tel: 905-688-5550 ext.3370
e-mail: res@brocku.ca
http://www.brocku.ca/residence

Residences

The Brock residence system can accommodate approximately 2,400 students in two basic styles of residences: traditional and townhouses. Students living in the traditional style residences are accommodated in "halls" or "houses" with 40-60 students per hall/house and all use a meal plan in a residence dining hall. Those living in townhouses share a "unit" with two, three or four other students and have the option to do their own cooking.

There are four traditional-style residences: DeCew and Lowenberger Residences have accommodations in single and double rooms and a self-contained dining hall; Vallee and Earp Residences are all single rooms and students eat in the same dining hall as DeCew residents. All traditional style residences have common lounges and/or study rooms, as well as laundry facilities.

The townhouse style residences combine the independence of townhouse living with the convenience of location and inclusion in residence activities and events. There are two townhouse style residences: the Village and Quarry View. Each unit at the Village Residence accommodates five students (three in single rooms and two share a double room); Quarry View Residence is all single rooms with three and four bedroom units.

All residence rooms are furnished with basic necessities and all include phone, internet and cable television connections. Residence life is monitored and facilitated by the Residence Life Staff. The RLS are upper year students who are assigned responsibility for sections (house, hall, court, block) within each residence complex. They are available to answer questions and provide direction. Also, they endeavour to create a sense of community within the residences. All residences provide opportunities for residents to get involved, whether through the Residence Action Councils or volunteering for "crew" or by participating in residence activities and events.

The majority of beds (approximately 80%) within residence are assigned to incoming Year One students. Upper Year/returning students, including a small number of graduate students, occupy the remaining beds. Incoming Year One students who indicate an interest in residence on their OUAC form will be sent information about applying for residence along with the University's offer of admission. There are limited rooms available for students with wheelchair accessibility needs. Special housing needs should be discussed with both the Department of Residences and the Services for Students with disABILITIES Office.

IX.  Off-Campus Housing Services

Off-Campus Housing Officer
Brad Clarke

905-688-5550, extension 3721
http://www.brocku.ca/och

Off-Campus Housing Services provides information and materials to assist students in their search for accommodations off-campus and make the job of "house hunting" a little easier. The office maintains listings of available rooms, apartments and houses for those looking for accommodations in the local communities. Listings are available on the Web along with a wealth of other information relating to off-campus living. Additionally, if students have questions about the Residential Tenacies Act, leases or municipal by-laws, Off-Campus Housing Staff can help to find the answers and available resources.

X.  Student Awards and Financial Aid

Director
Rico Natale

905-688-5550, extension 3443
Schmon Tower 402
http://www.brocku.ca/safa

A variety of scholarships and bursaries are available to students of various majors and year levels. A scholarship is awarded for scholastic achievement, while a bursary is awarded on the basis of financial need. Students can research, apply for, and check the status of scholarships and bursaries offered at Brock through the Student Awards and Financial Aid website.

XI.  Day-care Centre

Executive Director
Helene Randle

905-688-5550, extensions 3515 and 4433
Day-care Centre
http://www.brocku.ca/daycare

The Rosalind Blauer Centre for Child Care offers licensed day care for 50 children from three months to five years, 12 months per year. The Centre offers full- time programs and is open to Brock students, staff and faculty of the University and community members. Hours of operation are Monday through Friday 7:30 a.m. to 6:00 p.m.

The Centre is a non-profit charitable, parent co-operative and is operated by a volunteer board of directors. All the staff are qualified Early Childhood Educators. The Day-care is located in a large, well equipped building that was completed in 1995. Subsidy is available for families who qualify.

XII.  Office of Human Rights and Equity Services (formerly Harassment Prevention Office)

Manager
Lynne Bubic
905-688-5550, extension 4019

Human Rights and Equity Officer
Jen McMillen

905-688-5550, extension 3338
General Inquiries: extension 5657
DeCew Residence Room 221
http://www.brocku.ca/humanrights

The Office of Human Rights and Equity Services is a resource for all members of the Brock community, including students, staff and faculty, providing information and advice on a wide range of issues relating to harassment and discrimination. The key functions of the office are to:
·   provide information and training to the university community to increase awareness about the importance of promoting a respectful work and learning environment,
·   assist individuals with complaints of harassment, discrimination, and bullying to understand the range of options available for responding, and help them to pursue a resolution to the situation that works for them.
The Office of Human Rights and Equity Services works to promote a respectful work and learning environment at Brock University through the following initiatives:
Brock Diversity ­ peer run diversity events on campus, such as the Purple/White Ribbon Campaign for the Prevention of Violence Against Women, Reel Life Film Festival, and Anti-Racism Week
·   Coordinating and promoting diversity events with other departments (International Services, Campus Ministries, OPIRG, Aboriginal Student Services, WISE), such as Celebration of Nations, Faith Fair, and December 6th Memorial
·   Providing an information booth at other events on campus, such as Orientation Week and Campus Health Fair
·   Providing diversity workshops for students, staff and faculty on campus
·   Positive Space Campaign to raise awareness and support for sexual and gender diversity on campus ­ please visit http://www.brocku.ca/positivespace for more information
·   Diversity Resource Area in Decew 221 and bulletin boards on campus
·   Administration of the Respectful Work and Learning Environment Policy
·   Online support and resources at http://www.brocku.ca/humanrights
The Office can assist you with a wide range of individual concerns, including:
·   Sexual harassment, date/acquaintance rape, sexual assault, stalking and domestic violence,
·   Human rights harassment and/or discrimination (based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender identification, sexual orientation, age, marital status, family status and disability),
·   General harassment and/or bullying, and
·   Online harassment via chats, email and/or websites.
The University has a variety of policies, procedures and codes of conduct that prohibit students, staff and faculty from harassing, bullying or discriminating against other students, staff or faculty members. Contact with the office is a confidential service. Our staff will work with you to decide on an approach to resolution that works for you, often making use of alternative dispute resolution techniques that allow the parties to rebuild their relationship in a more positive, respectful way.

XIII.  University Library

University Librarian
Margaret Grove

Assistant to the University Librarian
Fatima Noorbhai

905-688-5550, extension 3226
Schmon Tower
http://www.brocku.ca/library/

The University Library system comprises the James A. Gibson Library, housed on eight floors of the Schmon Tower, and the Map Library, located in Mackenzie Chown C306.

The Library's collections contain over 1.5 million physical items and a vast array of digital resources. Study spaces, including individual carrels and tables for group work are available for more than 775 users. Computers are located on all library floors and laptops are available for loan from the Loan Services desk. The Library is open for 90 hours each week, including evenings and weekends, with extended hours during exam periods.

A new Learning Commons will open in spring 2008 on the main floor of the Library, and will provide an array of learning support services in a vibrant and welcoming academic space.

Detailed information on the Library's collections, services and hours is available at http://www.brocku.ca/library.

Information Resources
Access to the collections and digital resources is available both on and off campus. The library home page offers direct access to the catalogue, an extensive number of databases, over 20,000full text electronic journals, a growing number of e-books, and several image and sound databases.

Assistance in Using the Library
Reference staff are available to provide assistance during most hours of library operation. Virtual assistance is also available through the LiveHelp icon on the Library's website. The Library has an active and well developed instruction program that is closely integrated with course content.

Other Library Services
Debit card photocopy machines are located throughout the Library. Self-serve printing can be done from all library workstations. Requests for special copying, including large-format printing, are handled by staff in Copying and Printing Services.
The Interlibrary Loan service allows students and faculty to borrow items and obtain articles from other libraries if materials are not owned by the Library. Brock students and faculty may also borrow directly from most university libraries in the country using their Brock identification card.

XIV.  Map Library

Map Librarian
Colleen Beard

MacKenzie Chown C306
http://www.brocku.ca/maplibrary/

The Map Library maintains the cartographic reference collection for the university, including topographic and geology maps, worldwide maps, and many other special-purpose maps and atlases. The Map Library holds the most extensive air photo collection of Niagara dating from 1921 (available on the website) to the present. It carries an extensive collection of digital map data, including large scale topographic, geoscience data, census data, outline maps, as well as a selection of electronic atlases. Public workstations are available to access digital map products and to support GIS software (Geographic Information Systems). A detailed description of the collection, various subject guides, digital outline maps, and other web resources, are accessible through the web site at http://www.brocku.ca/maplibrary
A colour Laser printer and a black and white photo. Library staff is available for reference and limited GIS technical support.

The Map Library is wheelchair accessible. Students with special needs who require assistance in retrieving library materials or in using equipment should ask Library staff.

The Map Library resources and facilities are available to the public for reference purposes. Orientation tours are available on request.

XV.  Instructional Resource Centre

Manager
Kim Pelchat

Faculty of Education
http://www.ed.brocku.ca/irc

The Instructional Resource Centre provides specialized library, media and computer services for the Faculty of Education. The IRC curriculum libraries are located on Floor 2 of Robert S. K. Welch Hall (St. Catharines Campus) and in Room 6 at the Hamilton Campus (1842 King Street East, Hamilton). The curriculum libraries offer a variety of curriculum resources to support elementary and secondary teaching as well as a special collection of Master of Education projects and theses located at the St. Catharines Campus.

IRC Media Services are located on Floor 2 of Robert S. K. Welch Hall (St. Catharines Campus) and in Room 6 at the Hamilton Campus. Media Services has production areas with laminating presses, lettering systems, button maker and other equipment to assist in the production of teaching aids. At the Hamilton Campus, the Library provides classroom media services.

Two computer laboratories are located at the Hamilton Campus in Room 8 and Room 14.

The IRC is wheelchair accessible. Students with special needs are welcome to ask library staff for assistance in retrieving library materials or in using equipment.

Although focusing on the specialized needs of the Faculty of Education, all members of the University community may use the IRC's library and media facilities.

XVI.  Information Technology Services

Administrative Information Systems
Director
Audrey Fehlow

User Services and Academic Support
Manager
Kevin Dover

Research Support and Web Services
Manager
Andy Morgan

Administrative Assistant
Barb White

905-688-5550, extension 3479
MacKenzie Chown Complex F314
http://www.brocku.ca/its

The University's Computing Centre, which services both the academic and administrative needs of the University, is located in F Block of the Mackenzie Chown Complex. It houses servers which support administrative computing, academic teaching and research. All of these machines are networked via the campus-wide fiber-optic backbone which is also connected to the Internet.

Computing facilities are available to all faculty, staff and students. Students requiring the use of specific software on the servers are supplied with a user code by their instructor, otherwise general Internet access and e-mail accounts are freely available via an automated system in any of the general computer labs on campus.

The University supports scheduled micro-computer labs and general access labs for academic use. The scheduled facilities are located in A203, PLZ309, PLZ310, J201, J202, TA304 and WH205. There is a large Computer Commons that contains micro-computers for general access. All these labs contain application software to support teaching at the university. There are both Windows based PCs and Macintosh computers available. During the Fall and Winter terms, some of the facilities are open from 7:30 a.m. until 1:00 a.m. All computer labs are networked and have Internet access. Each year the technology is reviewed and upgraded as required in order to have the necessary equipment for academic needs. Computer labs have a wheelchair accessible workstation.

Information Technology Services also has a Help Desk that isavailable to all students, faculty and staff. The Help Desk staffassists the university community with hardware and software recommendations, arranges software licenses for faculty and staff, aswell as issues pertaining to their computer, general campus computingand printing. The Help Desk is open Monday to Friday, 8:30 AM to4:30 PM. We can also be contacted by phone at extension 4357, in person at Mackenzie Chown F314, as well as, submitting all IT relatedquestions, concerns and requests to the "ITS Request" link on the ITS website, http://www.brocku.ca/its.

Telecommunications and Network Services

Director
Edward Blasinski

Supervisor, Switchboard/Coordinator
Patti Froese

905-688-5550, extension 3260
Thistle Complex West Room 235
http://www.brocku.ca/its/cns

Telecommunications and Network Services, a division of Information Technology Services, provides multiple services for faculty, staff, students, and the community. The Audio-visual section supplies equipment to classroom for teaching purposes. Equipment available for academic use includes computer projection, overhead and slide projectors, videocassette recorders, VHS/DVD players, and portable sound systems. Equipment requests must be made at least 24 hours or one business day in advance. Requests can be made by calling extension 3588 or providing 48 hours or two business days notice by emailing audiovisual@brocku.ca.

Student identification cards are produced during normal hours of operation. In the case of a lost or stolen card, students must pay a $20.00 replacement fee in Finance. The replacement fee for students living on campus where swipe access is required is
$35.00. The finance office is located on the 12th floor or the Schmon Tower.

The technical support team maintains the telephone and network infrastructure for all of Brock University's academic and administrative locations. Additionally, Telecommunications and Network Services provide telephone, network access, and cable television to all students living in residence. During the academic term, staff may also assist students with configuring their personal computer for network access. The networking centre staff is responsible for network operations and resolving any network issues that may arise.

Hours of operation during term: Monday to Thursday 8:30 am to 9:00 pm. (After 4:30 pm, office open when technician is available) and Friday 8:30 am to 4:30 pm.