Last updated: October 19, 2005 @ 11:10AM

Student Services and Academic Support

I.  Office of the Associate Vice-President

Associate Vice-President, Student Services
Kim Meade

Assistant to the Associate Vice-President,
Student Services
Rose Delazzer

905-688-5550, extension 3418
Schmon Tower 401

Monday to Friday: 8:30 a.m. - 4:30 p.m.
Closed: 12:00 p.m. - 1:00 p.m.

The Associate Vice-President (Student Services) has two central mandates. The first mandate is the development, enhancement and integration of student services, policies and programs to support a high quality student life at Brock, and improve students' success in their academic experiences.

The second mandate is the development and implementation of enrollment management policy and programs to build an entering class with excellent and diverse backgrounds through recruitment initiatives, and retain students through the completion of their degrees, by implementing advising and support services to increase student success.

Students are encouraged to engage in and support student affairs on campus through participation in volunteer activities, paid work placements and committee involvement. Opportunities for student participation in Student Services include residence life staff, residence advisory council, residence security, residence dons, campus tour guides, health peer educators, financial peer assistants, career services assistants, the student peer advisory committee on non-academic discipline and student representation on other Student Services committees. The Associate Vice-President's office co-ordinates several committees which provide a forum for student input on issues such as student affairs, campus accessibility, equity, race relations, non-academic discipline, tobacco policy, campus alcohol policy and education.

The Associate Vice-President is available to assist students with their concerns. Students are invited to contact the Administrative Assistant to arrange an appointment. The Associate Vice-President provides leadership and direction to the following Student Services administrative units:

Student Development Centre
Aboriginal Student Services
Student Leadership Programs
Learning Skills Services
Personal Counselling Services
Services for Students with disABILITIES
Student Non-Academic Discipline
Campus Ministries - Brock Multifaith Centre
Career Services
Health Services
Office of the Registrar
Academic Advising
Academic Appeals
Admissions
Examinations and Scheduling
Recruitment and Liaison Services
Student Information
Student Records and Registration Residence and Food Services
Student Awards and Financial Aid

II.  Student Development Centre

Administrative Assistant
Peggy Karges

905-688-5550, extension 3240
Schmon Tower 400
http://www.brocku.ca/sdc/

1.  Aboriginal Student Services

Adviser
Sean Hoogterp

905-688-5550, extension 4273
Mackenzie Chown C302
Monday-Friday: 8:30 a.m. - 4:30 p.m
http://www.brocku.ca/sdc/aboriginal

Our goal is to help Native, Inuit, and Metis students make a smooth transition to life at Brock. We offer services in a culturally sensitive manner and encourage students to maintain or even increase their cultural identity while in the university setting.

Services include:
·   Liaison and referral services for students to both the Brock campus and the local communities.
·   Providing programming and campus wide Aboriginal events.
·   Promoting awareness of Aboriginal culture on campus.
·   Advocating on behalf of Aboriginal students within the University community.
·   Providing information on Native, Inuit, and Metis specific scholarships.
·   Assist secondary and college students with the application process.
·   Offer free Aboriginal student computing and printing lab.
·   Maintaining an Aboriginal resource library including newspapers, texts, and CD's.
·   Providing training to Brock faculty and staff.

2.  Learning Skills Services

Learning Skills Instructor
Thyra Evans
Jill Brindle

905-688-5550, extension 3114
Schmon Tower 400
http://www.brocku.ca/sdc/learning/

Learning Skills Services helps you as a Brock student improve your academic success at university. Assistance is available to help you with any study or writing issues that arise while you are a student at Brock. These issues may range from the challenges of transition from high school to university, to preparing for upper-year exams or writing your honours thesis. Learning Skills Services will help you develop the study strategies you need to reach your full learning potential.

A variety of workshops are available throughout the year. Workshops will address students' study skills needs in areas such as: managing your time, taking notes, reading, writing university essays, preparing for exams and more. Collaborate with a group of your new Brock friends: any group of five students can "order a workshop" at a time convenient to them. In addition, Study Write! , our drop-in service, is available to assist you with your studying or learning issues. Check at ST400 for days and times.

3.  Personal Counselling Services

Manager
Les McCurdy-Myers, extension 4123

Appointments, 905-688-5550, extension 4750
Schmon Tower 400
http://www.brocku.ca/sdc/counselling/brochure.html

Personal Counselling Services provides three key areas of service to the Brock community:

Group and individual services to students who are experiencing social/personal difficulties while studying at Brock; leadership development; and consulting with students, faculty and staff.

Personal Counselling Services assists Brock students with personal concerns in a number of ways. Many students seek help with specific concerns about relationships, self-confidence, weight preoccupation, loneliness, loss, stress management, sexuality, academic difficulties etc. Others ask for our help on less clearly defined issues such as low motivation or a feeling that things just are not right. If something is bothering you, there is someone objective who can help with:

Professional, confidential, individual counselling, at no cost to you. Individual counselling is typically short-term, averaging three sessions and builds on students' strengths.

Multiple session group programs developed to meet students' interests.
Responding to crises situations throughout the Brock community.
Self-help materials in our resource area.

Personal Counselling Services provides leadership development by:

Designing and facilitating training workshops for student and staff groups in areas such as basic listening skills, meeting/group skills, stress management and team building; and providing on-going clinical supervision with student groups such as the residence life staff and the financial peer assistants.

Offering the Foundations in Leadership practica series.
http://www.brocku.ca/sdc/leadership

Our Manager acts as a consultant to the Brock University community in a number of areas by:

Providing psycho-educational programming on topics such as anger management, grieving and assertiveness.

Advising students, faculty and staff who are concerned about the behaviour of someone they know.

Assisting with student projects, theses and seminars.

Fostering and assisting in the development of self help groups.

Acting as liaison with the Residence Life.

To meet with a Counsellor/Therapist to see if we can help, just call extension 4750 or drop in to ST400 to set up an appointment. Evening and off-campus appointments can be arranged. Whatever your concern, you do not have to be alone.

4.  Services for Students with disABILITIES

Manager
Judith Brooder

905-688-5550, extension 4122
Schmon Tower 400
http://www.brocku.ca/studentdevcentre/disABILITIES

Brock encourages and supports the full participation of students with disabilities in all aspects of campus life. Services for Students with disABILITIES provides accommodations and services for students who require academic support due to the impact of a physical, medical, sensory, mental health or learning disability.

All services and accommodations are determined on an individual basis, depending on your documented needs. Services include:

support services: use of a note taker, compensatory strategy assistance, exam accommodation, use of adaptive equipment and liaison with faculty. Screening and limited diagnostic assessment for learning disabilities are available on campus;

adaptive technology: specialized computer software and other technical aids are available for use in the Student Development Centre and in locked carrels in the Library. Please see your case manager about your technology needs and to obtain access to equipment;

library services: a designated reference librarian to co-ordinate library services for students with disabilities. Library services include obtaining text on tape, assistance with computer searches and locating materials in the library;

accessible facilities: most facilities at Brock are wheelchair accessible. For a special accessibility tour of campus, please contact the Recruitment and Liaison Office. There are17 accessible housing units on campus;

attendant care: limited attendant care service is available through the Ontario March of Dimes. If you require in attendant care, contact the Student Development Centre.

Students are advised to contact the Student Development Centre early in the application process to exchange information about their needs and the services available. This exchange will in no way impact your acceptance at Brock. After being admitted to Brock, you must make an appointment with your case manager to provide appropriate documentation of your needs, preferably before the beginning of term. Your case manager will review your needs and assist in setting up the accommodations and support services you require.

5.  Student Non-Academic Discipline

University Discipline Officer
Mark Solomon

905-688-5550, extension 3240
Schmon Tower 400
http://www.brocku.ca/studentdevcentre/discipline

The University Discipline Officer provides advice and support to students, faculty and staff related to issues of non-academic discipline for students. The University Discipline Officer sits on the Committee on Non-Academic Discipline to advise on policy and procedures, supervises the training, organization and implementation of student peer Discipline Hearing Panels, attends hearings, and relays hearing decisions to individual students, the Associate Vice-President (Students Services), Campus Police and, where appropriate, the BUSU Business Manager, the Director of Residences and others. For more information on Non-Academic Discipline, see the University Calendar (Code of Student Conduct and Appeals in Non-Academic Matters, or see Brock's web site http://www.brocku.ca).

Non-Academic Discipline

IV.  Career Services

Director
Amy Elder

Administrative Assistant
Sherry Seibel

905-688-5550, extension 3242
Schmon Tower 411
http://www.brocku.ca/career

Career Services is dedicated to helping students explore career options, define career goals and plan their academic, work and volunteer opportunities to meet those goals. Stop by to see us - no appointment is necessary! The following services, resources, events, opportunities, and programs are available to you:

Career Centre - Our Career Centre contains a library of resources pertaining to career exploration, job search, employment trends, educational and employment directories, and degree-specific occupational information. Meet our trained Career Assistants who will provide you with practical resources and hands-on assistance with your career planning and job search.

Job Opportunities - Getting a job can be a great way to make some extra cash during the school year and to gain experience in a specific career field. There are a number of job opportunities available: on-campus* and off-campus, full-time and part-time, volunteer, and summer positions. Check out the Career Services website to view current postings!

*Note: In some cases, on-campus jobs are partially funded through the Ontario government and students are required to meet eligibility requirements: a) Canadian citizen or permanent resident, b) resident of Ontario according to MTCU guidelines, and c) taking 3 full credits or more in your course load. For more information, contact Career Services.

Workshops - A variety of workshops are provided to help you get the most out of your job search. Topics include Résumés, Cover Letters, Interview Skills, Building a Portfolio and Job Search. Visit the Career Services web site for the schedule of facilitated workshops or to take and on-line workshop.

Events - Our website contains a schedule of events designed to connect you with volunteer and employment opportunities, such as the Career Fair, Graduate Fair, Volunteer Fair, and more. These fairs are usually all day events, hosted on-campus, allowing students to drop by as they please.

Graduate Recruitment - We host employers on campus from a variety of sectors throughout the year. These companies conduct information sessions and arrange to interview Brock students who are in their graduating year for positions beginning after graduation.

Experience Plus - Designed to give you a competitive edge in the job market after graduation, Experience Plus is a careers-oriented, work and skill-building program. Your involvement in part-time paid or volunteer work along with career development workshops are tracked and compiled into a career portfolio. When you graduate, you'll receive an Experience Plus transcript, outlining the skills and experiences you've gained through this program. All Brock students are eligible for Experience Plus - contact Career Services or visit our web site to register!

MED Plus - If you plan to pursue medical school or a health related career, consider MED Plus, a unique, extra-curricular experiential learning program. In partnership with area hospitals, practitioners and health organizations, MED Plus is designed to provide you with career development, practical experience and the most up-to-date information about the health care sector. Activities include workshops, volunteer placements, job-shadowing and guest speakers. For any student interested in a health profession, MED Plus is a great chance to learn more about the medical system and to build a network with health care professionals here in Niagara!

V.  Student Health Services

Director of Clinical Services
Melodie Shick-Porter

Harrison Hall
905-688-5550, extension 3243
Monday to Thursday: 8:30 am - 4:30 pm
(closed 12:00 - 1:00)
Friday: 8:30 am - 4:30 pm (closed 12:00 - 1:00)
Walk-In Clinic - Thursday: 4:30 pm - 7:30 pm
Closed: May ­ August
http://www.brocku.ca/healthservices

1.  General Information

Don't feel you have to wait for a problem to arrive to visit the Student Health Services.

A team of nurses and physicians provide comprehensive medical/clinical services as well as health education and counselling. We can help you with a medical problem, provide treatment or a referral, give allergy injections or update your immunization. We provide health education and counselling about many issues including contraception, pregnancy, sexually transmitted diseases, nutritional or weight concerns, stress or lifestyle issues. OHIP, UHIP or other health insurance is needed in order to be seen by a physician. All visits and treatments are strictly confidential.

The health fee paid by all full-time students at registration covers many value added services including the Health Education Program etc. Students with special needs who are carrying fewer than three credits, but for whom this is a full-time academic load, can request to pay the full-time student health fee and thus be eligible to access all services at Student Health Services. Students wishing to be considered should contact the Student Development Centre.

If you have questions or require any additional information about a health issue or specific health concern, feel free to drop in.

2.  Required Medical Documentation

It is the University's policy to accept medical certificates from qualified medical practitioners attesting to a student's inability to write a test, examination etc. due to an incapacitating medical condition at the time of the scheduled test, examination etc. The University may, at its discretion, request more detailed documentation in certain cases.

Medical documentation must be written on the Student Health Services Medical Excuse Form or the physician's letterhead and must show the physician's address and telephone number. It must include the student's name, date the student was examined at Student Health Services or by the physician and must bear the physician's signature. The letter must include an indication of the severity of the illness. Please note that some faculties require their own Medical Excuse letter to be completed.

Student Health Services Policy

Student Health Services will provide medical documentation only if:
1.  Medically warranted.
2.  The student presents him/herself to Student Health Services before the exam.
3.  The student is seen in our office the day of the exam.
  If your exam is at a time of day when the Student Health Services is not open, then you must go to another medical facility to obtain the necessary written medical excuse documentation.

VI.  International Services

Director
John Kaethler

Assistant Director
Geeta Powell

905-688-5550, extension 4318
Decew Residence R209
http://www.brocku.ca/international

"Every student is an international student", according to John Kaethler, Director of International Services.

1.  International Student Advising

International students may find it helpful to discuss academic or personal problems with the Director or the Assistant Director. They can offer assistance with such things as immigration, health, banking, accommodation and the completion of various forms, as well as providing liaison with instructors, the University administration and the community at large. It would be useful to see them when you arrive at Brock.

2.  International Plus Program

International Services, along with Career Services, coordinates the International Plus Progam. International Plus offers students a unique opportunity to gain international experience without having to leave Canada. Students enrolled in the program participate in placements to increase their awareness of different cultures through interaction with people and projects from around the world.

3.  Peer Partner Program

International Services offers this program to new international students at Brock. Each interested international student is matched with an international or Canadian student who is familiar with Brock and Canada. Peer partners can help international students adjust to life at Brock.

4.  International Study, Employment and Development

International Services assists Canadian students interested in studying or working in other countries. They administer exchange programs to Argentina, Australia, Austria, Brazil, Finland, France, Ghana, Hong Kong, Japan, Korea, Mexico, Netherlands, New Zealand, Sweden, the United Kingdom, the United States and Uruguay. Students with disabilities are welcome to apply.

In conjunction with Campus Ministries, International Services organizes short-term summer work and study programs in developing countries, and the Office is also responsible for international development activities on campus.

VII.  Office of the Registrar

Registrar
Barb Anderson

Deputy Registrar
Kevin J. Kiss

Assistant to the Registrar
Linda Rynberk

905-688-5550, extension 3550
Schmon Tower 301
http://www.brocku.ca/registrar

The Office of the Registrar is located on the third floor of Schmon Tower and is comprised of the following units:

Academic Advising
Admissions
Examinations and Classrooms
Recruitment and Liaison Services
Scheduling
Student Information
Student Records and Registration

Our office hours are Monday - Thursday, 9:00 a.m. to 5:00 pm, and Friday 9:00 - 4:30 pm.

The Office of the Registrar strives to provide a high level of quality services that support the enrolment, progression, and graduation of Brock students. We serve as the principal custodian of all confidential student enrolment data, including course registration, grades, and address information. Our office has contact with students from the point of application for admission through to graduation and beyond as we maintain each student's permanent academic transcript. Our knowledgeable staff is here to provide students with information on courses, grades, appeals, yearly progression and graduation eligibility, as well as academic counselling.

The University offers a wide range of programs to recognize students with high academic achievement and provides financial assistance to those having difficulty meeting their educational costs.

Recruitment and Liaison Services

Director, Recruitment and Retention
Beth Natale

Administrative Assistant
Linda Steele

905-688-5550, extension 4293
Thistle East 261
Monday to Friday: 8:30 am - 4:30 pm (Closed daily, 12 noon - 1:00 pm)
http://www.brocku.ca/liaison

Recruitment and Liaison Services staff share information about all aspects of Brock University to prospective students and their families, school counsellors, and the general public.

Recruitment and Liaison Services co-ordinates Brock's undergraduate recruitment activities, including:
·   Prospective student publications and on-line information;
·   Fall Preview Day and Spring Open House;
·   Brock's presence at the Ontario Universities' Fair;
·   Visits to secondary schools in Canada and the United States;
·   Brock's Campus Tour Program for prospective students, visiting dignitaries, and school representatives.
Campus Tours are available weekdays throughout the year at 10:00 am and 2:00 pm, as well as select Saturdays in the fall and spring. Registration is required and can be done by telephone or on-line, using the contact information listed above. Upon request, Recruitment and Liaison staff will gladly arrange for prospective students to meet with faculty members or administrative department personnel. Tours for students with special needs are also available upon request, outlining specific access routes to buildings, classrooms, and parking.

Many Brock students enthusiastically assist with the activities of Recruitment and Liaison Services. Interested students are encouraged to contact us to find out about specific volunteer and employment opportunities.

VIII.Residence and Food Services

Director, Residence and Food Services
James R. Fleming

DeCew Residence, R206
tel: 905-688-5550 ext.3370
e-mail: res@brocku.ca
http://www.brocku.ca/residence

Residences

The Brock residence system can accommodate a total of 2,400 students in two basic styles of residences: traditional and townhouses. Students living in the traditional style residences are accommodated in "halls" or "houses" with 40-60 students per hall/house and all use a meal plan in a residence dining hall. Those living in townhouses share a "unit" with two, three or four other students and have the option to do their own cooking.

There are four traditional-style residences: DeCew and Lowenberger Residences have accommodations in single and double rooms and a self-contained dining hall; Vallee and Earp Residences are all single rooms and students eat in the same dining hall as DeCew residents. All traditional style residences have common lounges and/or study rooms, as well as laundry facilities.

The townhouse style residences combine the independence of townhouse living with the convenience of location and inclusion in residence activities and events. There are two townhouse style residences: the Village and Quarry View. Each unit at the Village Residence accommodates five students (three in single rooms and two share a double room); Quarry View Residence is all single rooms with three and four bedroom units.

All residence rooms are furnished with basic necessities and all, except Quarry View, include phone, internet and cable television connections. Residence life is monitored and facilitated by the Residence Life Staff. The RLS are upper year students who are assigned responsibility for sections (house, hall, court, block) within each residence complex. They are available to answer questions and provide direction. Also, they endeavour to create a sense of community within the residences. All residences provide opportunities for residents to get involved, whether through the Residence Action Councils or volunteering for "crew" or by participating in residence activities and events.

The majority of beds within residence are assigned to incoming Year One students. There are no specific beds assigned to graduate students. Incoming Year One students who indicate an interest in residence on their OUAC form will be sent information about applying for residence along with the University's offer of admission. There are limited rooms available for students with wheelchair accessibility needs. Special housing needs should be discussed with both the Department of Residences and the Services for Students with disABILITIES Office.

Food Services

Sodexho offices are located in DeCew Residence (between stairwells 9 and 10)
tel: 905-688-5550 ext. 3372
e-mail: mealplan@brocku.ca
http://www.brocku.ca/foodservices

There are several food service outlets on campus, operated by the University's food service provider, Sodexho. With a complement of managers and staff, Sodexho provides food service in the Tower Cafeteria, Walker Complex Food Court, two Tim Hortons and two residence dining halls. Also, Sodexho is responsible for catering numerous events within the University, ranging from small coffee breaks to large banquets. Students may purchase Declining Cash Balance (DCB) for as little as $100 for use at Sodexho outlets on campus as well as a few off campus restaurants and a nearby Shoppers Drug Mart. The Brock University Students' Union operates a number of food services on campus, including Union Station and Isaac's Skybar within the Students' Union Building.

IX.  Off-Campus Housing Services

Off-Campus Housing Officer
Brad Clarke

DeCew Residence R207
905-688-5550, extension 3721
http://www.brocku.ca/och

Off-Campus Housing Services provides information and materials to assist students in their search for accommodations off-campus and make the job of "house hunting" a little easier. The office maintains listings of available rooms, apartments and houses for those looking for accommodations in the local communities. Listings are available on the Web along with a wealth of other information relating to off-campus living. Additionally, if students have questions about the Tenant Protection Act, leases or municipal by-laws, the Off-Campus Housing Officer can help to find the answers and available resources. Off-Campus Housing Services also operates a housing mediation service, providing student tenants, landlords and residents a forum where they can discuss concerns that may arise with a neutral third party.

X.  Student Awards and Financial Aid

Director
Rico Natale

905-688-5550, extension 3443
Schmon Tower 402
http://www.brocku.ca/safa

A variety of scholarships and bursaries are available to students of various majors and year levels. A scholarship is awarded for scholastic achievement, while a bursary is awarded on the basis of financial need. Students can research, apply for, and check the status of scholarships and bursaries offered at Brock through the Student Awards and Financial Aid website.

XI.  Day-care Centre

Director
Leah Lautenbach

905-688-5550, extensions 3515 and 4433
Day-care Centre
http://www.brocku.ca/daycare

The Rosalind Blauer Centre for Child Care offers licensed day care for 56 children from three months to five years, 12 months per year. A school age program for six to 12 year old children is available during the summer months. The Centre offers full- and part-time programs and is open to Brock students, staff and faculty of the University and community members. Hours of operation are Monday through Friday 7:30 a.m. to 6:00 p.m.

The Centre is a non-profit charitable, parent co-operative and is operated by a volunteer board of directors. All the staff are qualified Early Childhood Educators. The Day-care is located in a large, well equipped building that was completed in 1995. Subsidy is available for those families who qualify.

XII.  Harassment Prevention Services

Harassment Prevention Adviser
Lynne Bubic

905-688-5550, extension 4019
Decew Residence R221
http://www.brocku.ca/ohps

Harassment means engaging in a course of vexacious conduct which is known or ought reasonably to be known to be unwelcome. Unwanted attention of a sexual or gender-oriented nature is referred to as sexual harassment and may include sexual advances, requests for sexual favours, sexual touching, and suggestive or demeaning remarks. Brock University endeavours at all times to provide a learning and working environment that allows for the free and full participation of all members of the community. Harassment undermines these objectives and violates fundamental human rights. Consequently, it is considered by the University to be a serious offence. For more information visit our website.

XIII.  University Library

University Librarian
Margaret Grove

Assistant to the University Librarian
Fatima Noorbhai

905-688-5550, extension 3226
Schmon Tower
http://www.brocku.ca/library/

The Library is central to the academic programs of the University. Its function is to provide access to information in a variety of formats, and to provide services that support the effective use of information, in order to support both teaching and research. The University Library system includes the James A. Gibson Library, which is the main research library, and the Map Library.

The James A. Gibson Library is housed on eight floors of the Schmon Tower, the focal point of the campus. All students have access to its collections, which contain over 1.5 million items. Individual study space and specialized seating is available for more than 775 users. The Library is open for 90 hours each week, including evenings and weekends. Library hours are extended during exam periods.

Detailed information on collections, services and hours can be found in a series of printed guides available on the main floor of the Library. This information is also available on the Library's web site (http://www.brocku.ca/library/).

Access to Resources
Access to the collections is available through the online catalogue, which may be searched from computer workstations on each floor of the Library. Access to library resources is also available throughout the University and from off campus.

The library home page (http://www.brocku.ca/library/) offers direct access to the online catalogue, a large number of electronic databases, over 12,000 full textelectronic journals and a broad range of other subject resources, including specially designed gateways to subject-specific web resources.

Assistance in Using the Library
Librarians and reference assistants staff the Reference Information Desk on the main floor to assist in the use of the collections and other resources. Individual and group library orientation tours are provided at the beginning of term. Library instruction and subject-related seminars designed to teach students about research are scheduled on request. Special services are provided for students who are taking courses at off-campus teaching sites. Details on these services may be obtained from the Reference Information Desk or from the library web pages.

A state-of-the-art e-classroom, equipped with 30 tablet PCs, supports teaching and learning with technology. The e-classroom is available to students as a study area when it is not in use for formal instruction.

Services for Students with Disabilities
The Library is wheelchair accessible. Specialized equipment for use by students with special needs has been installed in the Library. Access to this equipment must be arranged with the Services for Students with disABILITIES Office in the Student Development Centre (Schmon Tower, fourth floor). Individual closed study carrels and lockers are available in the Library. Applications for their use may be made at the Circulation Desk. A special version of the Brock Library online catalogue with voice-over and large print display capabilities is available at a height-adjustable workstation. The Library can also provide access to books and journal articles on tape. Students with special needs are encouraged to ask library staff for assistance in retrieving library materials or in using equipment. Further information is available at the Reference Information Desk or from Jennifer Thiessen, Librarian for Students with Special Needs, ext. 3573.

Other Library Services
Debit card photocopy machines are located throughout the Library. One coin-operated machine is available on the main floor. Equipment is available for reading and for making paper copies from microforms (microfilm and microfiche). Printing can be done from all library workstations. Requests for special copying should be directed to staff in Copying and Printing Services. As well, this office offers a large-format printing service for items such as posters or maps.

Library Collections
The Library maintains a number of separate collections. The Reserve Collection provides required readings for courses on a short-term loan basis. The Government Documents Collection contains official publications from all levels of government and international organizations and is an important source for information on a wide variety of economic, social and political subjects. The Library is a selective depository for Canadian federal publications and is a full depository for Ontario provincial publications. The Niagara Regional Collection, located in Special Collections, contains materials published about or in the Niagara Region. The Sound and Video Collection contains music and spoken word recordings and a collection of instructional and cultural videos, with listening and viewing stations. The Microforms Collection is a major research resource and includes journals (especially extensive runs of major newspapers), books, theses and a complete collection of ERIC reports. The University Map Library contains roughly 73,000 maps and air photos, and offers a growing number of digital resources and services. For more detail, refer to the section on the Map Library.

Borrowing from Other Libraries
Items not available in the Library's collections may be borrowed from other libraries through the Interlibrary Loan/Document Delivery Service. Students may also visit any other university library in Ontario to use its resources and, while there, may borrow books that normally circulate. However, undergraduate students may not borrow from the University of Toronto or the Ontario College of Art and Design. Books may be returned directly to the library from which they were borrowed, or may be returned via the Circulation Desk at Brock. The Library also takes part in the National Reciprocal Borrowing Agreement. Under this agreement, students may borrow books from university libraries across Canada, with some exceptions.

XIV.  Map Library

Map Librarian
Colleen Beard

MacKenzie Chown C306
http://www.brocku.ca/maplibrary/

The Map Library is located in the Mackenzie Chown Complex, Room C306. It maintains the cartographic reference collection for the university, including topographic maps, geology maps, maps of around the world, local trails and many other special-purpose maps and atlases. The Map Library holds the most extensive air photo collection of Niagara dating back to 1921 up to the present. It carries an extensive collection of computer readable map data, including large scale topographic, soil, agriculture, census data, outline maps, as well as a selection of electronic atlases. Public workstations are available for accessing digital map products and also supports GIS software (Geographic Information Systems). A detailed description of the collection, an electronic census atlas of Niagara, and digital outline maps are accessible through the web site at http://www.brocku.ca/maplibrary/

A colour Laser printer and a black and white photocopier with enlargement and reduction features are available.

The Map Library is wheelchair accessible. Students with special needs who require assistance in retrieving library materials or in using equipment should ask Library staff.

The Map Library resources and facilities are available to the general public for reference purposes. Orientation tours are available on request.

XV.  Instructional Resource Centre

Manager
Joanne Smith

Faculty of Education
http://www.ed.brocku.ca/irc

The Instructional Resource Centre provides specialized library, media and computer services for the Faculty of Education. The IRC curriculum libraries are located on Floor 2 of Robert S. K. Welch Hall (St. Catharines Campus) and in Room 6 at the Hamilton Campus (1842 King Street East, Hamilton). The curriculum libraries offer a variety of curriculum resources to support elementary and secondary teaching as well as a special collection of Master of Education projects and theses.

IRC Media Services are located on Floor 2 of Robert S. K. Welch Hall (St. Catharines Campus) and in Room 6 at the Hamilton Campus. Media Services has production areas with laminating presses, lettering systems, digital video editing facilities and other equipment to assist in the production of teaching aids. At the Hamilton Campus, classroom media services are provided by the Library.

Two computer laboratories are located at the Hamilton Campus in Room 8 and Room 14.

The IRC is wheelchair accessible. Students with special needs are welcome to ask library staff for assistance in retrieving library materials or in using equipment.

Although focusing on the specialized needs of the Faculty of Education, all members of the University community may use the IRC's library and media facilities.

XVI.  Information Technology Services

Chief Information Officer
Ron Dubien

Administrative Assistant
Barb White

905-688-5550, extension 3479
MacKenzie Chown Complex F314
http://www.brocku.ca/its

The University's Computing Centre, which services both the academic and administrative needs of the University, is located in F Block of the Mackenzie Chown Complex. It houses a Unisys Clearpath enterprise server as well as Microsoft and Unix servers to support administrative computing and to support academic teaching and research. All of these machines are networked via the campus-wide fiber-optic backbone which is also connected to the Internet.

Computing facilities are available to all faculty, staff and students. Students requiring the use of specific software on the servers are supplied with a user code by their instructor, otherwise general Internet access and e-mail accounts are freely available via an automated system in any of the general computer labs on campus. The academic systems provides standard programming languages such as FORTRAN (77/90), PERL, C and C++ together with a number of applications packages such as IMSI and Gausian94.

The University supports scheduled micro-computer labs and general access labs for academic use. The scheduled facilities are located in A203, F316, F317, J201, J202, TA304 and WH205. There is a large Computer Commons that contains micro-computers for general access. All these labs contain application software to support teaching at the university. There are both Windows based PCs and Macintosh computers available. During the Fall and Winter terms, some of the facilities are open from 7:30 a.m. until 1:00 a.m. All computer labs are networked and have Internet access. Each year the technology is reviewed and upgraded as required in order to have the necessary equipment for academic needs. All computer labs have a wheelchair accessible workstation.

Information Technology Services has a Help Desk that is available to all students, faculty and staff to help with computer hardware and software issues. The Help Desk is located in Mackenzie Chown F314 and is open Monday to Friday, 8:30 AM to 4:30 PM. We can also be contacted by dialing 905-688-5550, extension 4357. The ITS website is http://www.brocku.ca/its/

Telecommunications and Network Services
Manager
Edward Blasinski

Administrative Coordinator
Patti Froese

905-688-5550, extension 3260
Thistle Complex West Room 235
http://www.brocku.ca/its/cns

Telecommunications and Networking Services, a division of Information Technology Services, provides multiple services for faculty, staff, and students. Located in the west corridor of the Thistle Complex the Audio-Visual section supplies classroom computers for teaching purposes. Other equipment available for classroom use includes overheads, flipcharts, slide projectors, video cassette recorders, DVD players, portable sound systems, and video projection units. Equipment requests must be made at least 24 hours or 1 business day in advance and can be scheduled by calling extension 3588 or emailing audiovisual@brocku.ca.

Student identification cards are produced during normal working hours. In the case of lost or stolen identification cards, students must pay $20.00 for a replacement card. Students living on campus where swipe cards are required must pay $35.00 for a replacement card.

The technical support team maintains the telephone and network infrastructure for all of Brock University's academic locations. Additionally, Communications Services ensure telephone, network access, and cable television to all students living in Alan Earp, Decew, Lowenberger, Vallee, and Village residences. During the academic term staff may also assist students with configuring their personal computer for network access. The network centre staff is responsible for network operations and resolving any network issues that may arise.

Hours of operation during term: Monday to Thursday, 8:00 AM to 9:00 PM. (After 4:30PM, office open when technician is available). For Fridays hours are 8:00 AM to 4:30 PM. Communications and Networking Services can be contacted by dialing 905-688-5550, extension 3260.
The Communication website is http://www.brocku.ca/its/cns.