Brock Central – Frequently Asked Questions

Confirmation of Enrolment (RESP) Letters:

I need a letter to confirm that I’m registered as a full-time student to withdraw money from an RESP/my bank. Where can I find this?

Confirmation of Enrolment letters must be ordered online through your student portal under the Student Forms & Service Requests tab. As soon as payment is made, the form is automatically generated and available to download as a pdf. It will become available to order after you have completed your course registration for that academic term (ie. Fall/Winter 2020-2021). 

OSAP:

Where can I submit my OSAP documents?

All documents must be uploaded to your OSAP application. If you have attempted too many uploads for that specific document type, you must upload the document(s) as Optional Uploads. If the file size is too large, split the file into multiple smaller files with a naming convention to indicate that the files belong together (ieDocument 1 of 3). 

When will my funding be released?

If you have uploaded all your documents and your documents have been approved, the final stage before receiving OSAP, is the confirmation of enrollment stage. This means that a Student Accounts and Financial Aid officer at Brock will confirm your enrolment with OSAP. This cannot happen until at least two weeks before the start of term Once a confirmation of enrolment is completed, it typically takes 5-10 business days for the payment from the NSLSC to reflect on your Brock student account.

Where will my funding be released?

If you have an outstanding balance on your Student Financial History during the confirmation of enrolment stage, then your OSAP funding will be released to Brock to help pay your tuition. If you are eligible to receive more funding than your tuition, only then will the outstanding funding be released directly to you (to the bank account you set up with the MSFAA).  

When can I apply to Spring/Summer OSAP?

If you have a confirmed Fall and/or Winter OSAP application, and you plan to take SP/SU courses, you must complete an OSAP extension request of your FW application. DO NOT submit a new application for SP/SU unless one of the following is true:

  1. If you did not have a Fall, Winter or FW confirmed OSAP application or you are beginning studies at Brock in SP/SU – submit a new full time SP/SU OSAP app.
  2. Co-op students who had a Fall, FW or Winter study term confirmed OSAP app and will be on a work term for SP/SU – submit a a new SP/SU OSAP app. Co-op students who were on a Winter work term with a confirmed OSAP app, should submit the extension request if they continue to be on a work term in SP/SU.
  3. Full-time OSAP student in FW but will be taking a part time course load in SP/SU – submit a new SP/SU part time OSAP application.
How do I know if my SP/SU course load is full-time or part-time for OSAP?

If you are taking less than the minimum course load outlined below, you are considered a part-time student for OSAP and should complete a part-time OSAP application.

Undergraduates SP/SU Full-Time:
Study period:Minimum course load:
Five weeks or lesse.g. Spring D2 or Spring D30.5 credits or more
Six-10 weekseg. Spring D1 or Summer D11.0 credits or more (0.5 credits for students with a permanent disability)
11-16 weekseg. Spring D1 or Summer D11.5 credits or more (1.0 credits for students with a permanent disability)

Graduate and PhD:

Determined by your program admission status (Full Time or Part Time).

When should I submit an extension request or complete a new SP/SU app?

After you have registered for your courses. Please ensure that your registration is as accurate as possible before submitting the extension or new SP/SU app. If you make course load changes after your extension or new app has been confirmed, you must submit a course load change form. SP/SU extension forms will go live April 1, 2021.

In all cases, extensions MUST be received at least 40 days and new applications MUST be received at least 60 days before the end of your study period. All must be submitted and other supporting documentation required must be completed and uploaded to your OSAP portal (OSAP.ca) 15 business days before the end of your study period. Course load change forms must be submitted and other supporting documentation required must be completed and uploaded to your OSAP portal (OSAP.ca) 15 business days before the end of your study period.

Tuition:

When will my tuition be assessed?

Tuition is assessed one month prior to the beginning of the term (August – Fall term, April – Spring term).

Where will my tuition fees be posted?

Tuition and ancillary fees can be found on your Student Financial History on your student portal.

When is tuition due?

Tuition is due on the first day of classes. This year is May 3, 2021 for the Spring term, and July 12, 2021 for the Summer term. The first day of classes for each term can be found on our Important Dates web page https://brocku.ca/important-dates/.

How can I pay for my tuition?

The fastest, most efficient way to make a payment for tuition is through your online domestic bank account. Add Brock University as a payee, use your 7-digit student number as the account number (if your bank requires a 9-digit account number, add 00 before your 7-digit student number). Electronic bank payments can take 3-5 business days to process, so keep this in mind when making your payment! 

Due to the pandemic, our office is currently not open to the public. We do accept cheques via mail. However, we only have staff on-site a few days a week to process these payments.  

For more information on how to make a payment, please visit: https://brocku.ca/safa/tuition-and-fees/making-a-payment/. 

I see different amounts on my Student Financial History and I’m not sure what to pay? 

Your Student Financial History will reflect all of your payments with due dates for each term that academic year 
 
Spring$ Due as of May 3, 2021: This number reflects your total amount for Spring 2021 tuition due by May 3, 2021Please note, once paid in full, the number will remain here for the academic year. 
 
Due Now: This is what you need to pay for Spring tuition by May 3, 2021.  
*If you do not have a credit/scholarship/award/bursary that has already been applied to your account, the amount at Due Now should match the balance at Spring $ Due as of May 3, 2021Please note, after you have paid this amount in full and it is reflected on your student account, the amount at Due Now should be $0.  
 
Total Amount Due: This number reflects what is left to pay for Spring and/or Summer terms. If you have paid all of your tuition for the Spring term, this number should then match what is outstanding for your Summer $ Due as of July 12, 2021. 

How do I see my tuition fees from previous years?

If you want to access your tuition fees from previous years, you can do so by changing the date at top of your Student Financial History (ie. 2020) then clicking + Financial History’ near the bottom of your screen. 

How do I opt-in/opt-out of the Health and Dental Insurance Plan?

Students with comparable coverage have the opportunity to opt-out of through the Student Health Plan website. Students must complete and submit the opt-in/opt-out form online between September 1st – September 30th only. Any further inquiries should be sent to the Health and Dental Plan Administration; Joanne Matko at healthplan@brockbusu.ca.

How do I opt-out of U.H.I.P?

Please visit the website below to opt-out of UHIP for the 2020-21 year. If you have any further questions, please contact Brock International Services at: isa@brocku.ca. 

https://forms.office.com/Pages/ResponsePage.aspx?id=FRGudvwe8kqlNuKyRDrxoPQl17T2e3VFodc-dsFAsvhUQzRTNjc2SEsyNEhMSTVaTEY1RVYxMkRLMi4u 

Microsoft Forms 

What Ancillary fees have been reduced for Fall/Winter 2020-21?

Some Ancillary fees have been adjusted for the Fall/Winter 2020-21 due to the COVID-19 pandemic. Please visit the Brock BUSU website for full details: https://www.brockbusu.ca/fees/ 

Entrance & Returning Scholarships:

When can I expect to see my Brock scholarship on my student account?  

The Student Accounts and Financial Aid Office will have Brock Scholars Awards posted to student accounts by the end of August. If your scholarship is not posted on your Student Financial History by the beginning of the Fall term, please email central@brocku.ca to inquire for a review of your scholarship. 

When will my scholarship be renewed?

Renewals for Brock Entrance Scholarships are awarded at the end of Fall/Winter session if you have achieved a 5.0 credit milestone with a minimum 80% average. These awards are renewed automatically each year and placed onto your student account. Your scholarship will be automatically reviewed once you reach the 5.0 credit milestone. The session you complete credits in does not disqualify you from the renewal. Your scholarship will be applied directly to your tuition and/or residence fees. This will take place before classes begin in September, reducing the amount you owe to the University. Once you have completed the 5.0 credit milestone, your scholarship will be reviewed. Please monitor your Student Financial History for the scholarship.

CPP Forms:

Where can I submit my CPP form?

CPP forms can be submitted to Brock Central via email (central@brocku.ca) or mail. Once the registration system is closed, we will complete the form for you and send it on your behalf.  

Fall 2021:
When can I expect to know more about the Fall Term and more information about returning to campus?

As the region, province and country continue to recover from the COVID-19 pandemic, Brock is planning a return to campus for the Fall Term, with classes offered primarily on campus and residence, dining and campus life services returning to normal operations. Brock will ensure a Fall Term that prioritizes on-campus experience and is respectful of public health guidelines. Brock will also strive to offer a portion of online and hybrid courses. These will appeal not only to students who may not yet feel safe returning to campus, but also to those who have come to appreciate the flexibility and other benefits of online instruction. The University will continue to share additional information as it becomes available in the next months. For up to date announcements, please monitor our website: https://brocku.ca/coronavirus/2021/02/26/brock-plans-return-to-on-campus-experience-in-fall-term/

Where can I find important dates (i.e. When classes start, when the last date to drop a course without academic penalty, etc.)?

All of the University’s important dates can be found on our website: https://brocku.ca/important-dates/

How do I find my Academic Advisor and book and advising appointment?

A full list of Academic Advisors can be found online at https://brocku.ca/academic-advising/find-your-advisor/?gclid=EAIaIQobChMIqp-07_CE6wIVga_ICh22FgtrEAAYASAAEgKJu_D_BwE&gclsrc=aw.ds

To book an appointment with your advisor, log into your my.brocku.ca student portal and select ‘Appointment Bookings”.

Where can I find out more about the student services that are available to students?

A-Z Learning Services: https://experiencebu.brocku.ca/organization/learningservices
Student Health Services: https://brocku.ca/health-wellness-accessibility/student-health-services/
Student Wellness & Accessibility Services: https://brocku.ca/health-wellness-accessibility/
Student Life and Community Experience: https://experiencebu.brocku.ca/organization/studentlife
Ombud’s Office: https://brocku.ca/ombuds/contact-us/
Human Rights & Equity: https://brocku.ca/human-rights/contact-us/
Aboriginal Services: https://brocku.ca/aboriginal-student-services/
Brock International: https://brocku.ca/international/
Student Accounts and Financial Aid: https://brocku.ca/safa/
Brock University Student’s Union: https://www.brockbusu.ca/