Unless otherwise specified, refunds for memberships or programs already in progress will be issued within the first 2 weeks of your membership or two classes. There will be no make-up classes or refunds due to absenteeism, emergency or maintenance closures. A $15 administrative fee will be deducted for all cancellations, along with a pro-rated charge for services rendered (if applicable).

After 2 weeks, refunds may be issued due to extreme circumstances. Written documentation may be required.

Refunds for certification programs will only be issued when the Welcome Desk receives notice of cancellation at least 5 business days prior to the course start date ([email protected]). This is due to financial commitments to the instructor, the certification governing body, and the 100% attendance requirement.

We reserve the right to cancel any program that does not have sufficient registration. Participants will receive a full refund and notification prior to the beginning of the course. It is the responsibility of the participants when registering to ensure the phone number, email address, and mailing address is updated/accurate in the registration system.

On occasion, certain facilities may not be available due to maintenance, special events, etc. The notice of Service Disruptions site will be updated whenever possible, but memberships will not be extended.

Camp fees can be refunded, less a per-camp administration fee of $20, until June 1.

• Between June 1 and 2-weeks before the camp, the administration fee will rise to $50 per camp.
• Camp fees become non-refundable 2-weeks prior to the camp start date.

• Anyone using the swimming pool or whirlpool is required under the Ontario Public Health Act (Reg. 565) to take a shower and rinse thoroughly before entering or re-entering the pool.
• Please wear clean, non-restricting aquatic apparel while using the aquatic centre. Street shoes are not permitted on the pool deck.
• Infants and toddlers who participate in the fun and leisure swim with a parent must wear a swim diaper. Cloth or disposable diapers are not allowed. Swim diapers are available for purchase from the Central Equipment Room.

• All patrons are required to treat each other and the Walker Complex staff with respect. View the Respectful Work and Learning Environment Policy.
• Participants and visitors are also held to the Brock Sports and Recreation Misconduct Protocol.
• Conducting or soliciting for any form of business within the facility (i.e., private lessons, personal training, sales) is not allowed.
• Chalk (of any kind) in The Zone is prohibited.

• Proper athletic shoes and clean workout clothes (including tops and bottoms) must be worn when using the facilities in the Walker Sports Complex, including on the tennis courts.
• Clothing must not have protruding metal that can cut equipment or other patrons (i.e. zippers, belts)
• Closed-toe, non-marking shoes must be worn at all times and in every activity area of the Walker Sports Complex.
• Aquatic apparel must be worn in the swimming pool and family shower.
• Gym bags, knapsacks, jackets, keys and other personal items are not allowed in activity areas (gymnasia, The Zone, pool).

• No jeans, metal or belt buckles
• Shoes must be worn at all times (no slides)
• Please put your weights & equipment away
• Wipe down equipment after use
• Don’t drop cable weights
• No chalk
• No backpacks
• No food or drinks (except water in a non-glass container)

The Walker Sports Complex is monitored by surveillance cameras 24 hours a day. The footage is monitored and reviewed by Campus Security.

Participating in physical activity has risks, including personal injury. We recommend consulting your doctor before registering for a membership or program if you have any medical concerns. We require all members and program participants to read and sign a release of liability, waiver of claims, and indemnity agreement at the time of registration.

For the protection of all guests at the Walker Sports Complex, the use of photographic equipment including cell phones with photographic capabilities, is not allowed in the locker rooms and pool area. Use of photographic equipment in other areas of the Walker Sports Complex requires departmental and participant permission.

Please inform the lifeguards of any medical conditions before entering the pool so that we can assist you where necessary. We also recommend that those with serious medical conditions use our facility with at least one other person who is aware of the condition.

Two public access automated external defibrillators (AED) are available in the Walker Sports Complex.

• One is located outside the entrance to the locker rooms in the Walker Sports Complex. The other is at the north end of the Beddis gym corridor (near Court 4).
• All facility supervisors and aquatic supervisors are trained to use the AED.

Learn more about emergency preparedness, including relevant policies and procedures, including Brock University’s inclement weather policy.

Brock Sports & Recreation is committed to providing a safe, inclusive, respectful environment free from maltreatment, discrimination, and abuse.  Our core values prioritize the mental, physical, emotional, academic and athletic well-being of our students.

Scope

These principles apply to all students, coaches, staff, volunteers, and other individuals involved or participating in Brock University Sport & Recreation activities.

The Responsible Coaching Movement

The Responsible Coaching Movement (RCM) is a call to action for sport organizations, parents, and coaches to enact responsible coaching across Canada – on and off the field. Established by the Coaching Association of Canada and the Canadian Centre for Ethics in Sport, the RCM invites all coaches and sport organizations to learn and apply consistent coaching principles. This includes the principles of the Rule of Two, Training and Screening.

Brock Sports & Recreation has taken the RCM pledge and, in doing so, not only requires our coaches to adhere to the Responsible Coaching requirements, but also encourage them to self-educate on the additional components of the true sport principles.

Rule of Two

Brock Sports & Recreation requires that all coaches, staff and volunteers apply the Rule of Two: Two adults must be present for all interactions and communications with students when not in a visible setting.

Training and Education

All Brock Sports & Recreation coaches, staff and volunteers are required to complete online Safe Sport Training and Making Ethical Decisions (MED) education through the Coaching Association of Canada’s Safe Sport Training.

Screening and Hiring Practices

All Brock Sports & Recreation coaches, staff and volunteers are screened to meet the requirements to be involved in sport. Screening includes requiring police and vulnerable sector checks to be done at regular intervals.

As part of Brock Sports & Recreation’s Safe Sport commitment, coaches, staff, volunteers and students are required to adhere to various protection and sanctioning policies and codes of conduct. Below are the applicable policies and codes of conduct for Safe Sport. All guiding principles align with best practices outlined in the UCCMS Code, OUA Code of Conduct Policy and the Ontario University Athletics (OUA) Safe Sport Policy.

Definitions

Brock Sports & Recreation adopts the definitions outlined in the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS), including but not limited to:

• Psychological Maltreatment: Verbal abuse, bullying, threats, or manipulation.
• Physical Abuse: Hitting, shaking, or any form of physical harm.
• Sexual Abuse: Unwanted sexual contact, exploitation, or harassment.
• Neglect: Failure to provide basic needs or supervision.
• Grooming: Manipulative behaviors intended to gain trust for exploitation.
• Discrimination: Unequal treatment based on identity or background.
• Student-Athlete Protection Protocols
• To ensure safe interactions, Brock Sport & Recreation enforces:

Rule of Two: At least two adults must be present for all interactions and communications with students when not in a visible setting.
Travel Guidelines: Overnight trips include specific accommodation requirements to ensure a safe environment as per Brock Sports & Recreation’s travel policy;
Communication Boundaries: All Brock Sports & Recreation coaches, staff and volunteers must maintain professional boundaries online and in text communication with student as per the Brock Sports & Recreation’s Coaches’ manual.

Student-Athlete Expectations

Students are expected to uphold standards of respectful conduct, academic integrity, and safety awareness. These expectations are outlined in the Brock University Student-Athlete Manual. Students who participate within the OUA are also held to expectations of behavior within the OUA Code of Conduct Policy.

Coach, Staff and Volunteer Expectations

All Brock Sports & Recreation coaches, staff and volunteers must adhere to ethical standards and responsibilities as defined in the Brock Coaches Manual and the OUA Safe Sport Policy. All coaches, staff and volunteers must also adhere to Brock University’s Respectful Work and Learning Environment Procedures.

Brock Sports & Recreation is committed to providing clear and confidential channels for reporting unethical or unsafe behavior. Students may directly report through the channels listed below:

1. Sport & Recreation Leadership including the Executive Director, Brock Sports & Recreation; Associate Director, Sports; Associate Director, Sport Performance & Sport Medicine and/or Associate Director, Recreation.
2. Human Rights & Equity Office
3. Office of Student Affairs
4. Campus Safety

If individuals are uncomfortable disclosing through the channels listed above, Brock University’s Safe Disclosure Policy provides an opportunity for disclosure through a third party via:

• Grant Thornton CARE website at https://www.grantthorntoncare.ca
• By phone to the Grant Thornton CARE phone line: 1 855 484-CARE (2273)
• By email to [email protected]