- It’s okay to ask and express concern.
- Be specific regarding the worries you have.
- Meet in a private location and allow an adequate amount of time to talk.
- Be patient and give your undivided attention.
- Listen non-judgmentally.
- Acknowledge their thoughts and feelings in a compassionate way.
- Offer hope and reassure them you are concerned and want to help.
- Establish the benefits of support on campus.
- Acknowledge success other students have had.
- Provide the student with resources. If possible, write the information out for her/him.
- Offer to assist the student with the call.
- Offer a followup meeting.
- Ask others for help.
- Realize your offer of assistance may be rejected. The student may not want to talk to a professional about what she/he is experiencing. Take time to listen to the student’s fears and concerns about seeking help. Let the student know you are offering the referral because of your concern for her/him.
- Offer hope and reassurance.
- Take the student’s concern(s) seriously.
- Indicate future availability.
- Followup in a few days. Ask if they found their appointment helpful.