Feedback Comments and Responses

April 18, 2018

Comment:

I have a huge ergonomics concern. The chairs aren’t very comfortable or adjustable. If I spend too long of a time in the library, my back starts to hurt especially during exam times. Hopefully in the years to come, you can make the library a better place to work which will prevent muscoloskeletal injuries.

Reply:

Our apologies…the Library does try to provide a large variety of seating options: upholstered couches, benches, lounge chairs and a variety of chairs in work areas, group study rooms, and the upper floor study areas.
We are also gradually refurbishing seat pans on Learning Commons’ chairs. Student comfort is a priority and we do try to accommodate this with multiple choices.
-D. Grant, Learning Commons Manager

March 23, 2018

Comment:

Why don’t you keep more than one of the south doors open? Most people are too lazy to open another one and awkwardly try to squeeze through one door.

Reply:

Unfortunately, the Brocklinc construction has restricted access to one set of doors at the south entrance. We apologize for the inconvenience.
-D. Grant, Learning Commons Manager

March 5, 2018

Comment:

Please provide more airflow in the library upper floors! We are all hot!!

Reply:

Campus Facilities have been notified and will respond accordingly noting that library room temperatures can vary due to changing weather and heating conditions. Thanks for the feedback.
-D. Grant, Learning Commons Manager

February 28, 2018

Comment:

More electronic sharpeners in the library, please, especially on the upper floors. There used to be one on the 9th floor, years ago; what happened to it?
Also, the one on the main floor by the printers is getting dull. I need sharp pencils!

Reply:

Manual pencil sharpeners were removed from the upper floors due to maintenance issues, but thank you for your suggestion…definitely something we will consider!
We will also check the current pencil sharpener on the main floor to see if repair/adjustments are needed.
-D. Grant, Learning Commons Manager

February 13, 2018

Comment:

Good afternoon,
I have noticed recently that people have been talking on the 10th floor of the library. It is extremely distracting as I have deadlines I need to meet and the 10th floor is a place that is a “no talking zone”. People have been talking as well as peoples cell phones have been going off. This has been extremely frustrating for me and could be solved with more signs or a 10th floor attendant who circulates and tells people to stop talking.

Reply:

Our apologies that there was noise in on the 10th floor that disturbed you. Please bring any noise issues to the attention of staff in person at the ASK US Desk, to one of the LC Peer Assistants (orange shirts), via chat on the Library’s homepage or via our social media. Staff will investigate and deal with the problem promptly. We are also reviewing signage.
-D. Grant, Learning Commons Manager

February 8, 2017

Comment:

I’d like to suggest putting some of the computers lower for disabled people (like in wheelchairs).

Reply:

Thank you for your comment. Our library computers are available at a variety of heights, with mostly wheel-chair-accessible workstations on the main floor, and others at counter height. If you would like to provide more detailed feedback or comments about where you would like to see lower workstations, please contact me directly at jthiessen@brocku.ca.
-Jennifer Thiessen, Accessibility Librarian

January 20, 2017

Comment:

Bring back the chargers please!

Reply:

The Library determined that the loan of phone charges was not sustainable and subsequently withdrawn. However, over the years we’ve intentionally increased the number of power outlets throughout the library and learning commons if that helps. Thanks for the feedback
-Ian Gordon, Acting Head, Access Services