Outlook

Outlook

About

Outlook is the email client used at Brock. Outlook is available as a desktop, online, and mobile app. It allows you to easily organize your email, manage and share your calendar, schedule meetings, share files from the cloud or your computer, and stay connected and productive wherever you are. Enjoy 50GB of mailbox storage with Outlook.

Eligibility

Students

Faculty

Staff

Researchers

Service Hours

Please view our current support hours.

Service Expectations

Outlook is available 24/7 except during scheduled maintenance and unplanned outages.

Log In

Log into Outlook

Log into Outlook.

Log into Office 365

Access Outlook and all of your other Office 365 apps.

Request

There is no request procedure for Outlook. All faculty, staff and students have access to Outlook through Office 365. See Log In for log in instructions.

Train

LinkedIn Learning

Online courses from industry experts ranging from beginner to advanced learners.

Infographics and Guides

We’ve created these resources to help you better understand Outlook and Office 365.

Office 365 Training Center

Discover tutorials, videos, training, and more, all provided by Microsoft.

Microsoft YouTube Channel

Watch hundreds of videos on Microsoft products and services.

Microsoft Virtual Academy

Online courses from industry experts ranging from beginner to advanced learners.

Microsoft Educator Community

Resources for Office 365 and other Microsoft apps.

FAQs

Please scroll to the bottom of this page for all frequently asked questions about this service.

Support

The ITS Help Desk is happy to help you. Here’s how you can contact us:

Call Us

(905) 688-5550 x 4357

FAQs

All faculty, staff and students at Brock University have access to Outlook through Office 365. Simply log into Office 365 by going to myoffice.brocku.ca, then click the App Launcher and select the Outlook tile.

Email can be setup on your mobile device using your CampusID. Setup information is available here.

You may also visit us directly at our Help Desk locations during open hours for assistance. Hours and locations are available on our Contact Us page.

If you are setting up an email client on your computer, it is vital that you know the server that you are connecting to. Below is a table with the list of mail servers and the name for each.

PLEASE NOTE: Some software can’t handle TLS and will require ports 993 (IMAP) and 465 (SMTP). For Outlook 2011, use SSL and port 993 for incoming; and use SSL and port 587 for outgoing.

If you are experiencing any difficulties setting up your mobile device or e-mail client, please contact the ITS Help Desk at ext. 4357.

EmailClient Configuration
Faculty/Staff
Incoming/Outgoingoutlook.office365.com
Students (O365)
Office 365 Server Addressoutlook.office365.com
Office 365 Web Addressmyoffice.brocku.ca

Email login information is the same as your Brock Campus ID. If you have forgotten your Campus ID password, please visit our FAQ page for information on how to reset it through the Brock Portal.

You may also visit us directly at our Help Desk locations during open hours to have your password reset. Hours and locations are available on our Contact Us page.

The Report Message button works with Outlook to allow you to report suspicious messages to Microsoft as well as manage how your Office 365 email account treats these messages.

Report Message button

If you receive a junk, spam or phishing email in your inbox, click the Report Message button with the email open or in preview. When you click the button, you can select if you want to report the email as Junk or as Phishing. If you receive a message that is mistakenly marked as junk, you can use the Report Message button to mark the email as Not Junk.

Report Message button options

If you would still like to contact ITS, you can forward the email as an attachment to itsecurity@brocku.ca. Do not click any links or download any attachments from the email.

To learn more about being secure while using your Brock email, and for tips on how to spot suspicious behaviour, check out the Cyber Security information we have provided.

If you started an email and have not sent it, check your Drafts folder. If the email is there, simply click on it to open it and continue writing. 

Some file types are blocked by Outlook and cannot be sent as attachments. For a full list of blocked file types, see this Microsoft Support Article.