Voice Recognition


​The Nuance™ system is a self-contained, high volume automatic speech
recognition (ASR) telephone application that automates call routing,
speech-activated dialing and provides access to self-service information.

This system uses Automatic Speech Recognition (ASR), which allows callers to
reach any Brock University employee or department.

Speech recognition enables callers to reach departments and/or personnel by simply saying the name of the department or first and last name of the person they wish to reach.




Service Hours

Monday – Friday

8:30AM – 4:30PM

Service Expectations

Technicians assist users during regular service hours (see service hours in Access). If your name is currently not on our Voice Recognition System, please submit a Help Desk Request.


Please contact the ITS Help Desk.


The ITS Help Desk is happy to help you. Here’s how you can contact us:

Call Us

(905) 688-5550 x 4357