Cellular Phone Procurement and Support


Eligibility for the Brock corporate plan is determined by the department. A request for a new activation requires approval of the position’s supervisor to be processed, however faculty/staff providing their PER account for billing can act as both requestor and approver.

It is the responsibility of the user/department to review the monthly invoices. If personal charges for long distance, roaming, or international texting are incurred the additional cost must be reimbursed to the University.




Service Hours

Please view our current support hours.

Service Expectations

​Mobile service availability is 24/7, except during scheduled maintenance and unplanned outages.


Forms are available on our SharePoint @ Brock site.

Request a new activation

  • Use this form to request a new Brock corporate number

Request an upgrade

  • Use this form to upgrade an existing Brock corporate number
  • Email itsadmin@brocku.ca to check on your number’s upgrade eligibility

Request a change to an existing number

  • Use this form to:
    • Change the user name
    • Start or end a seasonal suspension
    • Update the cost centre
    • Cancel the line


The current plan information and list of available devices is available on our SharePoint @ Brock site. If a user consistently uses Canadian or US long distance they should contact itsadmin@brocku.ca for information on available add-ons that may help reduce extra costs.

Contact information for Rogers and Telus, who offer Brock employees discounts on personal plans, is also available if you do not qualify for the Brock corporate plan.


Please scroll to the bottom of this page for all frequently asked questions about this service.


The ITS Help Desk is happy to help you. Here’s how you can contact us:

Call Us

(905) 688-5550 x 4357


Roaming is automatic and will be applied with the first service use in the roaming area.

For more detailed information about roaming, including current rates, please visit our SharePoint @ Brock site.

If your Brock corporate number has been incorrectly billed for roaming please contact itsadmin@brocku.ca with details.

Both Rogers and Telus offer Brock employees discounts on select personal plans. Please log in here to view personal plan information.