Printing

Where can I print...

Black and white laser printers are available in all ITS labs.

  • Computer Commons
  • CA217
  • MCA203
  • MCJ201
  • MCJ202
  • MIW133 (MAC)
  • PL309 *
  • PL310 (MAC) *
  • WH205

Letter size printing (8.5×11) is available in all labs for a cost of $0.10 per sheet.

Duplex printing of letter size paper is available in select labs for a reduced price of $0.09 per sheet.

* Tabloid size printing (11×17) is available in PL309 and PL310 for a cost of $0.20 per page.

Colour printers are available in select ITS labs:

  • Computer Commons
  • MCJ201
  • PL309 *
  • PL310 (MAC) *
  • MIW133 (MAC)

Letter size printing (8.5×11) is available in above labs for a cost of $0.20 per sheet.

* Tabloid size printing (11×17) is available in PL309 and PL310 for a cost of $0.40 per page.

Printing Information

Letter (8×11)Tabloid (11*17)Duplex Letter
Black and White$0.10$0.20$0.09
Colour$0.20$0.40n/a

Colour printing is only available in select labs. For specific locations see Where Can I Print.

Tabloid printing is only available in PL309 and PL310.

Printing from the labs is paid for in advance from funds applied to your Print Account. You can deposit funds to your print account by purchasing print vouchers at the Campus Store and the Library, or by using the cash deposit stations in the Computer Commons and the Library. If you do not have sufficient funds in your account your print job will not be sent to the printers.

Check your print balance on the web.

Faculty and staff normally charge a department account when printing and often are configured to use that by default however they can also deposit funds onto their personal account for personal printing. Print vouchers to deposit funds to personal accounts are available at the Campus Store and the Library, or cash deposit stations are available in the Computer Commons and the Library.

If the PaperCut client does not prompt to select the personal or departmental account, faculty and staff can contact us directly at our Help Desk locations during open hours for assistance or submit a Help Desk ticket. Hours and locations are available on our Contact Us page.

Follow these simple steps for the best printing experience:

  • Before printing check your document using the print preview feature to:
    • Identify any formatting changes needed.
    • Find and remove blank pages.
    • Ensure that your document is ready to print.
  • Check your print balance to make sure you have enough to print your document.
  • When in doubt try printing one page before sending your entire document.

I can’t login to check my print balance:

  • Login with your CampusID. If you have forgotten your CampusID password, please visit our FAQ page for information on how to reset it through the Brock Portal or contact us directly at our Computer Commons Help Desk location during open hours. Hours are available on our Lab Hours page.

PDF print error:

  • Click the Advanced button on the print window and then ensure that the option “Print as Image” is checked.
  • Click OK to close the Advanced Print Setup window and then OK to print.

Money was taken from my print account, but the print was unacceptable or did not print:

  • If there is a problem with your document due to a printer malfunction, your account will be credited. The unacceptable output must be submitted to the Lab Advisor at the Computer Commons Help Desk with your request for credit.
  • You may request a refund by logging into https:\\printing.brocku.ca and go to Recent Print Jobs and then click the Request Refund link for the respective job.

Something else has happened:

  • Contact us directly at our Computer Commons Help Desk location during open hours. Hours are available on our Lab Hours page.

Ricoh MFD Support - For Copy and Printing

Live training session available on Tuesdays, Wednesdays and Thursdays at 11 a.m. from Oct. 31 through Dec. 6.

To join a live session:

  • ​Phone 866-946-1643 or 866-946-1649
  • Use participant code 19499921#
  • Go to anywhereconference.com 
  • Select “I’m a participant”
  • Enter your name, web login 202246980 and participant pin code 19499921#