Custom Programs

We work with businesses and organizations to create custom programs that are designed to fit the organization’s developmental needs.

Building leadership

If your forward-thinking organization understands that investing in your people can pay dividends by increasing productivity and decreasing turnover, our custom programs could be right for you.

Our Process

Our process

We conduct a thorough stakeholder analysis to identify and clarify your organization’s developmental needs. We’ll interview your stakeholders to determine what you need so that we can create the most relevant program for you.

Our directors will work with your organization to design and develop the program content to address the learning goals and requirements identified.

Group sessions are led by award-winning Brock University professors or subject matter experts who have proven track records of teaching excellence. We use a blended learning method for optimal engagement including pre- and post- program materials, cases and simulations to enhance material retention.

Qualitative and quantitative evaluation results are measured against:

  • baseline metrics
  • expected improvement
  • both intended and unintended impact
  • continued relevance to the needs of program participants

We work with our partners to make improvements to the program for the next cohort based on evaluation results, organizational goals, learning goals and the experience specific to your organization.

Our seminars

Budgeting for financial management

Get a holistic overview of financial and budgeting for public/municipal/governmental sector managers. Topics covered include: legal obligations, financial reporting, financing, budgeting, revenue & expenditure, policies, cash and revenue management, capital.

Finance for non-financial managers

Understand the basics of finances as practiced in today’s business and organization environments. Analyze the numbers in a financial report and will be shown how to identify important managerial issues relating to a firm’s operations and financing.

How to develop and use key performance indicators (KPIS) to manage your business success

Explore how the creation of key performance indicators (KPIs) in your organization can contribute to better monitoring of your success.

Introduction to project management

Managers today are turning to the techniques of project management in order to accomplish their goals and objectives. People with varying levels of project management expertise are invited to learn the basis of these techniques.

Introduction to quality management

Quality has evolved over the years from having a narrow focus on quality of conformance (are we doing things right?) to a broader view that incorporates the quality of design (are we doing the right things?) Get an introduction to the world of quality that combines technical terminology with a business point of view.

Introduction to supply chain management

Supply chain decisions directly affect the quality of the product/service a firm provides and the efficiency of the firm’s operations. Explore the basic concepts of managing the flow of material and information in a typical supply chain.

Lean process improvement

The goal of “lean” is to reduce waste and accelerate the flow of goods, customers, and information through a process. Get an introduction to the principles and practices of “lean” so that you can improve your own workplace.

Project leadership: behaviours for success

Learn a number of benchmark best practices for establishing the expectations, roles and responsibilities of leaders throughout the organization which can be applied to projects of all a wide range of size and type.

Business Analytics Certificate Program

Business analytics empowers institutions and organizations with proactive decisions-making capabilities and delivers insights gleaned from data. This is a three-part seminar that includes:

  • Seminar 1: Overview of Business Analytics
    The seminar introduces participants with no prior data management and business analytics knowledge to the various approaches, techniques, and tools of business analytics as methods of understanding, exploring, and analyzing various types of business problems.
  • Seminar 2: Introduction to Business Analytics
    This seminar introduces participants to the concepts and frameworks of predictive modelling and provides hands-on training in predictive methods and applications using current business analytics tools.
  • Seminar 3: Advanced Business Analytics
    This seminar extends the hands-on training in predictive modelling and covers classification techniques and applications using neural networks and logistic regression.

Data management for effective business decisions

Maintaining accurate, relevant, and timely information is the key to good decision making and business intelligence in today’s highly competitive market. Participants with no prior database knowledge will learn the fundamental concepts necessary to understand the various aspects of data management.

Is your information system secure? – An introduction to information technology (IT) assurance and security

Explore basic concepts of managing information in organizations and techniques related to securing organizational information assets.

Managerial decision modeling with MS EXCEL

Learn how to bring a scientific approach to managerial decision making. A working knowledge of MS Excel is required.

Social media analytics

Social media technologies have transformed the way companies run marketing campaigns and drive key business objectives. Learn the basics of social media analytics and the opportunities and challenges in social media marketing.

Creating customer value: sales and service

Explore principles from both marketing and personal selling that can help people manage relationships within an organization and with external constituents.

Creativity and problem solving

Learn three methods of creative thinking: mind mapping, brainstorming, and morphological analysis, and their potential for creative problem solving. Enhance your ability to find effective solutions to different problems, and learn a 10-step strategy for getting new ideas accepted.

Developing a service attitude and building a service culture

Managing client and customer relationships is crucial for success in business and service industries today. Explore principles from both marketing and personal selling that can help people manage relationships within an organization and with external constituents.

Developing, implementing, and evaluating a strategic sales program

Learn the most important aspects of managing a strategic sales program, beginning with development, implementation and finally evaluation.

Navigating the competitive landscape

Staying ahead of competition requires great skill in understanding the competitive landscape and navigating your firm. Develop skills for building competitive advantage and for predicting competitor behaviour.

Professional selling and managing customer relations

Managing customer relationships is crucial for success in business. Learn to manage your existing customer base and how to establish and grow new relationships to improve business performance.

Social networking strategies for success

In our interconnected world, social networks are becoming ever more important. Learn concrete ways to assess one’s network, specific strategies for building it, and tools to leverage it.

Maximizing relationships: Understanding yourself and others through Personality Dimensions™

Personality Dimensions is a copyrighted self-assessment instrument which assists individuals to understand their own personal operating style. Identify opportunities to work with your own style when communicating with colleagues and working in team environments.

Business Strategy I – Competitive Strategy

Learn the process, content, and context of business strategy and strategic management. You will explore existing frameworks of strategy and strategic management, grapple with their implications and develop analytical, behavioural, and creative strategic management skills.

Business Strategy II – Corporate Strategy

Learn advanced lessons about the process, content, and context of business strategy and strategic management. This course will encourage you to be mindful about the various options for ‘doing’ strategic management and help you develop decision making skills that will benefit your career.

Converting strategic thinking to actionable outcomes

Realize the full value of the Mission, Vision, and other aspects of Strategic Planning by “connecting the dots” between the Plan and the existing operational outcomes and actions that people are already paying attention to.

Navigating the competitive landscape

Staying ahead of competition requires great skill in understanding the competitive landscape and navigating your firm. Develop skills for building competitive advantage and for predicting competitor behaviour.

Strategic collaboration: Creating alliances, partnerships and synergies

Examine how to collaborate better and recognize the additional value in alliances (i.e. synergy).

A deeper dive into motivating and engaging employees: Tips and tools for managers

Backed up by the latest in neuroscience research, this workshop explores the foundation for inspiring employees to greater performance based on a manager’s perceived Charisma, Character and Confidence, all of which affect employee emotions.

All work, all play! High performing teams

The difference between a group of people who are ‘working together’ and a ‘high performing team’ is huge. Develop skills in communication, alignment, trust and the ability to manage change, which will allow your team to harness its collaborative potential.

Building successful mentoring relationships

A successful mentoring relationship produces many positive attributes that contribute to career success. Explore what mentoring is, how it works, and what the role as mentor entails.

Effective employee recruitment, selection and retention (available in-class and on-line)

Appropriate recruitment of employees can lead to better retention of employees, and ultimately a more productive workforce. Get an introduction to the development of effective recruitment ads, the development of behaviourally based selection questions, and participate in mock interviews.

Healthy tension – polarity thinking

Planning vs. Action, Task vs. Relationship, Control vs. Empowerment, Work vs. Home. These are called “polarities”-situations in which both conflicting points of view are legitimate. Learn to identify and mange these polarities and live within healthy tension to separate excellence from mediocrity.

Human resources management for the non-Human Resources Manager (available in-class and on-line)

Learn basic requirements pertaining to recruitment and selection, performance appraisals, discipline, and employee relations. This seminar is ideally suited to smaller organizations where there is no HR department or where an individual is responsible for some aspects of HR.

Introduction to Polarity Thinking

Polarity Thinking is an approach that helps you move from relying on ‘either-or’ decision-making to adopting a ‘both/and’ strategy. This seminar will help you understand the whole picture and provide tools and strategies that enable you to leverage the ‘best of both worlds’.

Managing conflict in the workplace

Conflict is one of the most stressful events you will experience when working with others. Learn about the conditions that create conflict, the different conflict resolution styles and the de-escalation and resolution of conflict between others.

Managing cross-culture – Working with people from different cultures

To avoid conflicts and increase the effectiveness of collaboration, we need to be aware of cultural differences. Gain an in-depth understanding of culture differences in the workplace and of the impact of culture on business, with the spotlights on Japan, China, and Latin America.

Navigating Brain Politics to Reach Better Team Decisions

While good team decisions require evidence, analysis, healthy discussion and reason, they are too often high jacked by emotions. Learn practical tools for successfully navigating the emotion-reason battle in any team at any time.

Polarity Thinking: Cultivating a “Both/And” culture for organizational success

This workshop builds on the foundational knowledge and skills learned in Introduction to Polarity Thinking. Learn how to hold conversations to create polarity maps and how to manage conversations to overcome resistance to change initiatives.

Performance management

Studies indicate that strong management evaluations greatly increase employee performance. Learn how to develop appropriate performance measures, performance forms, how to conduct a performance appraisal, and how to deal with difficult situations.

Succession planning for business owners

Learn more about organizational needs analysis, focusing upon the strategic direction of the company, recognizing the vision for the future and determining the knowledge, skills and capabilities required to fulfill that vision.

Teambuilding: The Five Dysfunctions of A Team©

This seminar explores the five dysfunctions of a team which lead to team effectiveness including: Absence of trust, Fear of conflict, Lack of communication, Avoidance of accountability and Inattention to results.

Teamwork and teaming – Artful decision making

This interactive and engaging seminar will show you how to build teamwork and teaming “IQ”. By sharpening your ability to understand team styles, including your own, and team decision-making, you will become a more powerful contributor to team results.

The art of influencing – Techniques to gain support

Leadership is primarily the ability to influence others toward a common goal. Explore various types of influence and apply several techniques to persuade others and develop more productive working relationships.

Thomas-Kilmann Conflict Mode Instrument©-Team Effectiveness and Conflict Resolution

Explore methods of team effectiveness and conflict resolution that lead to high performing individuals and teams.

Building successful mentoring relationships

A successful mentoring relationship produces many positive attributes that contribute to career success. Explore what mentoring is, how it works, and what the role as mentor entails.

Creativity and problem solving

Learn three methods of creative thinking: mind mapping, brainstorming, and morphological analysis, and their potential for creative problem solving. Enhance your ability to find effective solutions to different problems, and learn a 10-step strategy for getting new ideas accepted.

Developing a personal vision

While followers may help to shape and validate, ultimately a leader is responsible for articulating a vision that is elevating and gives meaning to work. Learn the practical tools to articulate your purpose and vision.

Develop and deliver clear and confident presentations

When making a presentation, a clear, concise, confident and consistent delivery is key to ensuring your audience is engaged. Practice and build your presentation skills and confidence for your next presentation.

Discover your authentic self and unleash your personal power

Explore how differences in thinking styles affect teams, relationships, and performance, and learn to identify your natural and preferred style as well as identify the style of your key contacts.

360 Assessments – Individual Coaching

This seminar explores assessment tools for effective measure of individual coaching.

Coaching for performance

Improve your ability to have honest conversations with employees, heighten their awareness and increase their motivation and engagement which will ultimately improve your business results.

Confidence, charisma and character: What’s the right balance for leaders and managers?

Leading real change is much an art as a set of protocols and skills. Explore what these capabilities are and how to sharpen them.

Embracing the leadership challenge: an interactive seminar

Develop your personal leadership skills – whether you are leading one person or leading many, this seminar is designed to kindle new leadership insights to encourage you along your personal leadership journey

Engagement strategies for today’s leaders

Performance and behaviour in the workplace are influenced by many factors. These are dynamic, complex and at times just plain difficult. Explore thought-provoking questions and practical strategies aimed at improving engagement and the discretionary effort put forward by others.

Discover your authentic self and unleash your personal power

Explore how differences in thinking styles affect teams, relationships, and performance, and learn to identify your natural and preferred style as well as identify the style of your key contacts.

Great leaders delegate

Learning how to delegate appropriately can be the differentiator between good leaders and great leaders. Delegation is sometimes viewed as a daunting process with leaders opting to complete tasks themselves rather than reassign them to others.

Ideas to Action: Accessing Your Leadership and Management Style

Know yourself, know your team and learn how to get the best out of everyone.

Influencing

Effective leaders must recognize “influencing” as a 21st century leadership skill. Learn to identify leadership skills and behaviours associated with successful influencing and explore the dimensions of assertiveness vs. cooperativeness when dealing with competing interests.

Leading Productivity

Identify the role of planning in achieving team productivity improvements and develop a process for effective delegation. Participants will also explore delegation as a tool for enhancing productivity.

Lessons from Leadership

Learn how to become an effective leader, learning about yourself and your leadership style.

Managing for organizational success

Learn how managers can better understand their roles, how they can fit into the whole and how they can operate effectively in our competitive environments.

Practical negotiation skills

Learn practical strategies and skills for real-life negotiation scenarios and consider how communication styles affect successful negotiation outcomes.

Putting the “I” in Team: The role of influence as a core leadership skill in achieving consensus

Explore how leaders can benefit from developing their influencing skills in support of effective decision-making across multiple interest groups.

Raising awareness of the pitfalls in decision-making

Discuss the basics of individual and organizational decision-making and the pitfalls one may encounter, and gain insights that should make you a more confident and effective decision-maker.

The art of influencing – Techniques to gain support

Leadership is primarily the ability to influence others toward a common goal. Explore various types of influence and apply several techniques to persuade others and develop more productive working relationships.

The Coaching Leader™

To be a successful coaching leader you must know the essential coaching techniques and be comfortable and confident with the coaching aspect of leadership. This seminar will guide you through the SAGE™ Coaching Model to engage and grow Direct Reports, achieve desired results and build employee commitment.

The four key principles to successfully leading and sustaining organizational culture

Corporate culture can be a business strategy that is planned, or it can develop on its own, which could negatively impact business operations. Learn how to define a starting point and design a road map through four key principles, starting from the top and embedding the process throughout the organization.

The leadership labyrinth – When it comes to leadership, does gender matter?

Explore how differences in gender communication styles, corporate culture, societal expectations and self-concepts affect traditional leadership models, and learn about increasing awareness of gender influences in the workplace.

Turning activity into results – The essentials of planning, prioritizing and productivity

Taking a critical eye and a pragmatic approach to the essentials of planning, prioritizing and productivity, this workshop will explore opportunities for managers and leaders to turn activity into results.

Strengths-Based Leadership and Performance Management

Learn to lead by playing to your strengths and addressing your weaknesses through training and development.

Corporate and Social Responsibility in Family Business Operations and Small-Medium Enterprises

Look at how small and medium enterprises and family businesses provide leadership in the community and why this is important.

Defining measures of success in a family business or small-medium enterprise

Discuss the importance and techniques of strategic planning and how to move your strategies from objectives to action. Learn how personal values and family differences can be accommodated in creating plans and actions, including tips on the creation of key performance indicators (KPIs) for your company.

Evaluating Partnership Effectiveness – Tools and Process That Ensure Success

Working collaboratively with others has become the norm; however, do we really know that those partnerships are working effectively? Explore the three key levels of evaluation that should be undertaken to evaluate partnership effectiveness and review the advantages and limitations of existing evaluation tools.

Financing and Valuing a Small Business

Learn how to make financing decisions in an environment characterized by high degree of uncertainty and information asymmetry, place a quantitative value on new business ideas and consider different exit strategies and various challenges associated with each exit venue.

Introduction to health and safety for small business

Small business carry the same legal obligations to health and safety as large companies, but often lack the knowledge to carry out the requirements. Get an introduction to important laws you should be familiar with, and your requirements under Health and Safety.

Planning for success in family business and owner-managed businesses through effective communications and relationship building

Discuss the uniqueness of family/owner- managed businesses and how you can operate more efficiently by learning about gender and generational communications, conflict resolution and negotiations skills.

Structuring a small-medium enterprise (SME) or family business

Discuss the organizational structure of a typical family or owner-managed business, and compare that structure with your own organization. We will address the matter of governance of your business, with particular emphasis on the role of Boards and other external influences on family and small/medium size enterprise operations.

Succession planning for business owners

Learn more about organizational needs analysis, focusing upon the strategic direction of the company, recognizing the vision for the future and determining the knowledge, skills and capabilities required to fulfill that vision.

Vacation proof your business

The true test of leadership is what happens in your absence. Learn tools and techniques associated with dealing with communications, goal setting, and accountability, in support of team, department, and business success, at all times, including when the leader is away.

Brand You: Personal Branding

If you don’t brand yourself, you can rest assured others are branding you. Learn how to influence and control your reputation, your image and the intangible perceptions and unconscious feelings you create in others.

Developing a personal vision

While followers may help to shape and validate, ultimately a leader is responsible for articulating a vision that is elevating and gives meaning to work. Learn the practical tools to articulate your purpose and vision.

Developing your personal potential

Our personal values influence every aspect of our lives: our judgements, our responses to others, and our commitments to personal and organizational goals. Take stock of yourself, explore your future in a practical way and to learn how to develop your personal potential.

Discover your authentic self and unleash your personal power

Explore how differences in thinking styles affect teams, relationships, and performance, and learn to identify your natural and preferred style as well as identify the style of your key contacts.

In Focus – My roles, goals and action plans

Increase your personal effectiveness by developing realistic goals and action plans for the key roles you want to excel at.

Myers Briggs Type Indicator©

The Myers Briggs Type Indicator© is a self-analyzing questionnaire designed to indicate psychological preferences in how people make critical decisions and perceive the world around them.

Using Questions to Improve Problem Solving

It’s all about asking the right questions and listening intently to the answers so you can increase your chances of identifying appropriate solutions. Get a simple framework to guide a variety of conversations to a positive resolution whether its solving a problem, generating commitment to a new project or reframing your team’s mission.

Change management

Competitive pressures and doing more with less have sped up the pace of change in organizations everywhere. Gain skills to help cope with change and get tools needed to help your organization manage change more effectively.

Finding success in an ever-changing environment: from ivory tower to traction

If you are in a position of introducing change or leading change in an organization or business, this seminar will help you organize and direct the complicated process of change management. This seminar will look at the latest research and thinking on the topic of change.

Leading Change

Learn to recognize change as an inevitable reality and a true test of leadership. Learning how to create self-awareness, team-check to identify reasons for resistance and developing practical tools and processes for coping with workplace change will enable you to effectively lead change.

Leading change in work environments

Develop an understanding of the complex character of organizational change by learning to look at it from different perspectives.

Leading change in a world of “swampy” problems

The toughest issues facing leaders and managers today lie between known problems and unknown solutions. This interactive, issue-focused seminar enables participants to build their “adaptive leadership” skills aimed at helping teams discover solutions to “wicked” problems

Finance for the Non-Profit Sector

This seminar covers the fundamentals of financing in a not-for-profit setting. It covers approaches that are fit for the not-for-profit sector.

Key considerations in pursuing funding

There is an overwhelming number of grant programs for business offered through various levels of government. Learn how to prepare enhanced, thought-out and comprehensive grant applications, as well as investigate approaches to finding suitable programs.

Not-For-Profit Governance

This workshop will examine effective practices – required by both management and board members – that will lead to a more strategic approach to your organization.

Design and Lead Effective Meetings

Learn the key concepts and skills involved in designing and facilitating effective meetings of all kinds – from one-hour sessions to multi day or multi-stakeholder planning retreats. Learn how to structure and sequence agenda items to maximize attendees engagement and active participation. Plus learn how basic facilitation tools and techniques can help you get from “Ho-hum” to “Home run!”

Gender and Generational Communication Styles

This highly interactive workshop is designed for both men and women who want to increase their leadership effectiveness in an increasingly diverse workplace. Explore how differences in communication styles between genders and generations can affect corporate culture and critical decision making.

Introduction to Intellectual Property (IP) Law

Get an overview of the key aspects of intellectual property law, including trade secrets and confidential information, trademarks, patents, copyright and industrial design.

Mandarin Chinese for business purposes

This is an introductory course in Mandarin Chinese with an interactive learning environment. No prior knowledge of the language is necessary.

Recruiting and retaining the millennial generation

Discover the common misconceptions of the ever-growing millennial generation and the marketplace shifts which have begun to occur as it relates to recruiting and retaining this demographic

Our instructors

Grant Armstrong
Associate Vice President of Human Resources, Brock University

Michael J. Armstrong
Associate Professor, Goodman School of Business

Anteneh Ayanso
Associate Professor of Information Systems, Goodman School of Business

Rick Besteman
President and CEO, Lake and Associates Canada Inc.

Ernest Biktimirov
Associate Dean of Research and Graduate Programs and Professor of Finance, Goodman School of Business

Rashmi Biswas
Executive Vice President, Lake and Associates Canada Inc.

Bryan Boles
Associate Vice President of Ancillary Services, Brock University

David Bouckenooghe
Associate Professor, Goodman School of Business

 Linda Bramble
Writer, Author and Instructor at Brock and Athabasca Universities and the Niagara Institute.

Caren Burt
Professional business consultant, owner of C. Burt & Associates and a certified leadership and life coach

Danny Cho
Professor of Information Systems and Operations Management, Goodman School of Business

Rhonda Chopin
Learning and development and HR professional

Dianne Coppola
Versatile trainer, facilitator and consultant who operates her own consulting firm, Coppola and Associates Inc.

Carman Cullen
Associate Professor of Marketing, Goodman School of Business; Fellow, Cool Climate Oenology and Viticulture Institute.

Neil Culp
Director of Organizational Development and Effectiveness, Human Resources, Brock University

Don Cyr
Professor of Finance, Goodman School of Business

Pauline Dawson
Manager of Career Services, Brock University; certified Personality Dimensions trainer

Dirk De Clercq
Professor, Goodman School of Business

Evan Di Valentino
Founder and operator, Niagara Sustainability Initiative.

Amy Elder
Director, Student Success Centre, Brock University; certified Personality Dimensions trainer

Jacqueline Glenney
Lecturer, Goodman School of Business

Jennifer Guarasci
Director of Faculty and Employee Relations, Human Resources, Brock University

Stephanie Harper
Associate Director, Career Education, Brock University

Wesley Helms
Associate Professor, Goodman School of Business

Teju Herath
Associate Professor of Information Systems, Goodman School of Business.

Marshall Jiang
Associate Professor, Goodman School of Business

Ken Klassen
Professor of Operations Management, Goodman School of Business

Madelyn Law
Associate Professor, Health Sciences, Brock University

Janice Locke
Senior Executive, Entrepreneur, Educator who has held positions in a variety of companies

Herb MacKenzie
Associate Professor of Marketing, Goodman School of Business

Antonia Mantonakis
Associate Professor, Goodman School of Business

Deborah McPhee
Associate Professor of Human Resources Management, Goodman School of Business.

Michael Michalski
Instructor at Brock and McMaster Universities; Human Resources and Industrial Relations Specialist

Diane Miller
Associate Dean of Undergraduate Programs and Accreditations and Associate Professor, Goodman School of Business

Patricia Mosca
Manager of Talent Acquisition, Human Resources, Brock University

Linda Pickard
President and CEO of Pickard & Laws Consulting Group Inc. and My Leadership Corporation

Rena Posteraro
President, Posteraro and Partners

Abdul Rahimi
Director of Centre for Innovation Management and Enterprise Education, Brock University

Michael Robertson
Lecturer, Goodman School of Business

Alex Ross
Partner, Intellectual Property Group, Gowling Lafleur Henderson LLP

Barbara Sainty
Associate Professor, Goodman School of Business

Paul Scarbrough
Associate Professor of Accounting, Goodman School of Business

Lindsay Schneider
Human Resources specialist and a certified Global Leadership Development and Culture Shaping Facilitator

Glenn Stevens
Manager of Goodman MBA Consulting, Brock University

David Siegel
Professor of Political Science and Interim Dean, Faculty of Education, Brock University

Kevin Smith
Over 40 years of leadership experience in the manufacturing sector

Tatyana Sokolyk
Associate Professor of Finance, Goodman School of Business.

Maxim Voronov
Professor, Goodman School of Business

J. David Whitehead
Associate Professor of Industrial Relations, Goodman School of Business

Rachel Williams
Organizational, Learning Development and Learning Specialist, Regional Municipality of Niagara

Barry Wright
Associate Professor, Goodman School of Business

Julia Zhu
Associate Director, Co-op, Career and Experiential Education – Co-op Programs, Brock University