Get your Brock Card

A Brock Card is your Brock University identification. To determine if you require a Brock Card for the Fall 2020, please read the Brock Card update below.

Students living in Residence, attending in-class instruction, require resources from the Library, Varsity athlete participating in on-site training and local students requiring the use of St. Catharines transit will need a student card this academic year.

Please note: you will not need a bus pass sticker this fall.

Yes, you will be required to obtain a Brock Card for September 2020. At this time, we are working with the Department of Residence to coordinate the facilitation of a Brock Card either prior to or upon your arrival. Please monitor your Brock email account for communication on this process.

Yes, you will be required to obtain a Brock Card for September 2020. To begin the online student card photo submission process, please follow the steps listed under How to Complete your Brock Card Photo Submission at the bottom of this page.

New Students: to begin the online student card photo submission process, please follow the steps listed under How to Complete your Brock Card Photo Submission at the bottom of this page.

Returning Students: Please review the response under How do I replace my lost and/or damaged/malfunctioning Brock Card below.

Please note: You will not require a bus pass sticker this year. Your Brock Card is your transit pass.

No, it is not necessary to have a Brock Card to begin online classes. Though a card is not necessary for online classes, if you would like to have a Brock Card, please follow the steps listed under How to Complete your Brock Card Photo Submission at the bottom of this page.

Please note: once you have completed your photo submission process, a mailout option may be made available to you. Please email brockcard@brocku.ca to indicate your interest in a mail out, including your full name, student number and address in the body of your email. We will communicate next steps as they become available.

If you are a returning student, faculty or staff member that has a photo on your Brock Card account, a replacement card can be obtained by sending an email to brockcard@brocku.ca.

Please include the following information:

Subject Line: Replacement Brock Card

 Body of email:

  • Brock ID # (7-digit numerical ID for students and/or 6-digit numerical ID for faculty and staff)
  • Full correct spelling of your first and last name as it appears on your Brock Card account

Once we have the above information, we will begin the process of replacing your card. Once complete, we will arrange a pickup time-slot, during our reduced hours of operations, in order to pay for and obtain your replacement card. Please note: lost card replacement cards are $35.00.

If you are a returning student, faculty or staff member that has the damaged card in-hand and has a photo on your Brock Card account, a damage reprint request can be completed by sending an email to brockcard@brocku.ca.

Please include the following information:

Subject Line: Damaged Reprint Brock Card

 Body of email:

  • Brock ID # (7-digit numerical ID for students and/or 6-digit numerical ID for faculty and staff)
  • Full correct spelling of your first and last name as it appears on your Brock Card account

Once we have the above information, we will begin the process of replacing your card. Once complete, we will arrange a drop-off/pickup time-slot, during our reduced hours of operations, in order to turn in your damaged card, pay for and obtain your replacement card.

Please note: damaged card replacement cards are $10.00. Should you not be able to turn in you damaged card, a lost replacement fee will be charged.

As we continue to put the health and well-being of our Brock community at the forefront of our delivery model, the Brock Card office will offer on-site services at a very limited capacity, with minimal on-site hours of operations. Date and times will be shared in the coming weeks. Update information will be posted at https://brocku.ca/dining-services/how-do-i-get-one/.

We strongly encourage you to not make unnecessary visits to campus and kindly advise that only those students, faculty and staff requiring a Brock Card for on-site attendance participate in the online photo submission and/or Brock Card replacement request processes.

Please continue to monitor this page for further updates as we continue to work with our community partners on best practices.

Email Support is available via brockcard@brocku.ca, Monday to Friday from 8:30 a.m. to 4:30 p.m.

How to Complete your Brock Card Photo Submission

Introducing CloudCard, an online student card photo submission platform. Let’s get started!

Step 1: Go to:  idphoto.brocku.ca

Step 2: Login Credentials: Username and Password are the same as your my.brocku.ca portal (Campus ID and password). **

Step 3: Photo Submission: Upon login, the first screen you will see is Take or upload your ID photo.

Please ensure the following criteria are met, prior to submitting your photo, as other variations will be deemed unacceptable and a request to resubmit your photo will be sent. Note: the majority of our requirements mirror those of a passport photo submission.** Photo Extension Types: .jpeg; .png;.gif

Photo Requirements:

  • Face and shoulders to the camera, with a neutral or smiling facial expression;
  • Eyes open, looking at the camera, clearly visible (seeing eyeglasses can be worn
    as long as there is no glare or tint on the lenses);
  • No sunglasses, hats or non- religious/medical head coverings can be worn;
  • All religious and/or medical head coverings must allow for your full face to be visible;
  • Photo must be in full colour, clear, sharp, in focus with no shadows, glare or social media filters;
  • Photo must be a current representation of self (taken with the last 6 months);
  • Should be cropped slightly above head to middle of chest;
  • Should be taken against a plain, light background (white or neutral preferred)

Step 4: Enter Legal Name: Prior to submitting your photo, you will be prompted to enter your Full Legal Name, as present on all government issued identification.

Note: Falsification of this process will result in the delay of card distribution and replacement fees will be applied. Upon the successful submission of your photo, a form of validation/verification will be required, at which time you will receive communication via your Brock email.

Step 5: Submit photo

Step 6: Confirmation Email sent to your Brock email

  1. Logout of your CloudCard account.
  2. An email notification will be sent to the Brock Card office advising that your account is ready to be reviewed.
  3. Brock Card staff will review your account and a status email will be sent to your Brock email. The status email will provide you with the next steps to completing your Brock Card process. Please note: some email account settings will place emails received from this application into their Junk, Clutter, or Spam Please continue to monitor all folders for a response to your photo submission.

** Troubleshooting Assistance- as a Brock Microsoft account user who has previously signed into their account, you may experience a login error. Should this occur, please complete one or all of the following:

  1. Ensure you are logged out of your current Brock related Microsoft session.
  2. Login using another web browser.
  3. Clear your cached history (please note, by completing this process, you may need to reset your saved passwords).