A Brock Card is your official Brock University identification. To determine if you require a Brock Card, please read the information below.
Students who live in Residence, attend in-class instruction, require access to Library resources, participate in Varsity athletes with on-site training, or rely on local bus transit will need a student card for the academic year. Student cards may also be used to add lab access where required.
To begin the process of obtaining your Brock Card, please follow the steps listed under How to Complete your Brock Card Photo Submission at the bottom of this page.
Yes, a Brock Card is required for Residence students. We coordinate with Housing Services to arrange Brock Cards for all Residence students arriving in September. To ensure that your card is ready when you arrive, please regularly check your Brock email account for communication regarding this process.
No, you do not need a Brock Card to start your online classes. If you would still like to obtain a Brock Card, please follow the steps outlined under How to Complete your Brock Card Photo Submission at the bottom of this page.
If you are a returning student, faculty or staff member with a photo on file, you may request a replacement Brock Card by visiting our office during regular business hours. Please note that lost card replacements are $35.00.
If you are a returning student, faculty or staff member with a damaged Brock Card and a photo on file, your may request a replacement by visiting our office during regular business hours.
Please bring your damaged card with you, as it is required in exchange for the replacement. Damaged card replacements are $10.00. If the damaged card cannot be returned, a lost card replacement fee will be charged.
Please visit our office in the Campus Store to pick up your Brock Card.
**Kindly remember to bring a valid, physical government-issued photo ID for verification.
How to Complete your Brock Card Photo Submission
Brock University uses CloudCard, an online photo submission platform for student, faculty and staff ID cards. All ID photos must be submitted through CloudCard, as on-site photo services are not available.
Please follow the steps below to complete your submission.
Step 1: Access the Platform
Go to: idphoto.brocku.ca
Step 2: Log In
Use the same username and password as your my.brocku.ca portal (Campus ID and password).
** Students requiring a staff card must log in using their staff username and password.
Step 3: Submit Your Photo
Once logged in, you will be prompted to take or upload your ID photo.
Please ensure your photo meets all requirements listed below. Photos that do not meet these standards will be considered unacceptable and a resubmission request will be sent.
Note: Most requirements mirror passport photo standards.
Accepted File Types: .jpeg; .png;.gif
Photo Requirements:
- Face and shoulders to the camera, with a neutral or smiling facial expression;
- Eyes open, looking at the camera, clearly visible (seeing eyeglasses can be worn
as long as there is no glare or tint on the lenses); - No sunglasses, hats or non- religious/medical head coverings can be worn;
- All religious and/or medical head coverings must allow for your full face to be visible;
- Photo must be in full colour, clear, sharp, in focus with no shadows, glare or social media filters;
- Photo must be a current representation of self (taken with the last 6 months);
- Should be cropped slightly above head to middle of chest;
- Should be taken against a plain, light background (white or neutral preferred)
Step 4: Enter Your Legal Name
Before submitting your photo, you will be prompted to enter your full legal name, exactly as it appears on government-issued identification.
Note: Falsification may result in delays to card distribution and replacement fees.
Step 5: Submit Your Photo
Step 6: Confirmation Emails
Once submitted:
- The Brock Card office will receive notification that your account is ready for review.
- You will receive an email to your Brock account confirming your submission and advising that it is pending approval.
- After review, Brock Card staff will send a status email outlining the next steps.
- Please monitor all email folders (Inbox, Junk, Clutter, Spam), as messages may be filtered. .
** Troubleshooting Assistance**
If you experience a login error (common for users already signed into a Brock Microsoft account), please try one or more of the following:
- Log out of all Brock-related Microsoft sessions
- Use a different web browser.
- Clear your browser cache (note: this may require resetting saved passwords)
For additional assistance, please contact the Brock Card Office.