Cardholder Agreement/Policies

The Brock Card is issued to you as part of the items to which you are entitled as a member of the University community, under the following terms and conditions. Please read all terms and conditions as these constitute legal obligations between you and Brock University.

Use and ownership of the Brock Card

Your Brock Card (ID Card) is non-transferable. It is to be used solely by you for the purposes that it was issued. Your Brock Card is the property of Brock University. It may be cancelled or revoked by the University at any time and must be returned to the Brock Card office upon request.

Lost or stolen cards

If your Brock Card is lost or stolen, you must notify the Brock Card office to cancel or deactivate it. Such notification must be made in person or by calling 905 688 5550 x4770 during office hours. Cardholders can also deactivate their Brock Card 24/7 online by using the “Deactivate Card” function on the website. This will prevent others from accessing funds on the card. Until such notification has been received or until your Brock Card has been deactivated, you will be responsible for all use of your Brock Card, whether or not such use is authorized by you. There is a replacement fee for lost or stolen cards. Cardholders are also responsible for replacing any stickers affixed to their cards such as bus pass stickers or other membership stickers. Replacement fees may apply. Please contact the applicable departments.

Debit function

You may use your Brock Card as a debit card where accepted, provided funds are in your account. The Brock Card is a debit card only and does not provide credit arrangements.
You are responsible for the use of your Brock Card. Debits resulting from your failure to properly use the Brock Card are your responsibility as the cardholder. The University is not responsible for any loss, inconvenience, or embarrassment to you or to others arising from lack of funds in your account.

Debiting your account, refunds, and deactivation

The University will debit your account for transactions authorized by the use of your Brock Card or as permitted under these terms. Refunds on accounts will be made only where the functions of your Brock Card are cancelled or rendered inactive by the Brock Card office. Refunds on specific purpose accounts are subject to the restrictions applicable on those accounts. Reactivation of Brock Card functions will be allowed only after the replacement fee is paid in full. If your Brock Card has no activity for a period of one (1) year, it will be deactivated by the University and any balance of funds shall become the property of the University. Cash withdrawals are not allowed. If you have meal plan dollars or dining dollars on your account, any amounts remaining will be forfeited when you are no longer an active Brock student.

Freedom of information and protection of privacy

The Brock Card office creates and collects information under the authority of the Freedom of Information and Protection of Privacy Act (FIPPA) for the purposes of producing the official personal identification card for Brock University and for administering all services associated with the Brock Card. Brock Card services include, but are not limited to, the following:

  • All services listed on the Brock Card website
  • Validation for services, including but not limited to, campus recreation, examination entrance, Student Health Services, bus pass, etc.).
  • Information that is gathered for the above purposes will be protected and used in compliance with FIPPA. Individuals who are applying for a Brock Card acknowledge the above and consent to the collection of personal information, including the digital images used to produce the card.

Information requests about the above should be directed to:
Brock Card
Brock University
1812 Sir Isaac Brock Way
St. Catharines, ON L2S 3A1
905 688 5550 x 4770

Changes to the terms

The University has the right to amend these terms by posting or displaying such amendments in the Brock Card office and on the website, and from the time of such posting or display, you shall be bound by such amendments.

Cardholder’s consent

By accepting a Brock Card, you are agreeing to the terms and conditions of the Cardholder’s Agreement.

All Brock Cards are and remain the property of Brock University.

Brock Card users are fully responsible for any and all purchases made using their Brock Cards. Should your card go into a negative balance, you will be responsible for repaying that balance by reloading your card before it can be used again.

Students must come in person and provide their Brock ID number and government-issued photo identification, such driver’s licence, passport or Canadian citizenship card, if requesting a new or replacement card. Faculty or staff requiring a Brock Card must provide a letter of appointment and identification with picture and name.

Guest cards

After the appropriate sponsoring department completes a card request form, guests requiring a Brock Card must come in person and provide photo identification. Guest Brock cardholders must adhere to all rules and regulations associated with the use of the Brock Card. The final line of print on the front of the Brock Card designates the status of the Brock cardholder, e.g. student, guest, etc. Designation does not classify the holder of the Brock Card as a Brock University member with any University rights or privileges.

Brock Cards are to be used only by the person to whom it is issued. If used by anyone else, for any reason, the card may be revoked. This policy is to ensure the personal security of each cardholder.

If your Brock Card is not functioning, please bring it to the Brock Card office to be assessed. A charge will apply to all replacements for cards damaged intentionally (by punching a hole in them, folding them, cutting them, etc.), lost cards, or if the card has been defaced or damaged through negligence.

The purchasing of alcoholic beverages or tobacco products with your Brock Card is strictly prohibited at any location, both on and off campus.

There is a $25-processing fee for any requests for Flex Dollar refunds. Refunds will be processed by Brock Financial Services during their refund cycle. Please note that funds added to your Brock Card using a credit card cannot be refunded to the credit card.

You can access your Flex Dollars account history and print off interim statements at any time from the Brock Card website.
Your account balance may also show on receipts from an on-campus vendor. Note that those with meal plan accounts may see both meal plan and flex dollar amounts combined.

Brock Card receipts are available upon request when using your card to make purchases. Feel free to ask the cashier for a receipt prior to the completion of the transaction. This will enable you to keep track of all of your purchases as well as your current Brock Card balance. You may ask for an account inquiry at any Brock Dining Services location that accepts the Brock Card. Your balance is also displayed on the sales terminal at Brock Dining Service locations when you make a purchase. You may also request your account balance from the Brock Card office. Note: Any inquiries or disputing of a charge on your card must be made within one month of the transaction date.

Any Flex Dollars that are unused will roll over to the next academic year or they can be refunded; a processing fee will apply. A Flex Dollar refund can be requested, at any time, by sending a refund request email to the Brock card e-mail at  Ensure to include your student number, full name, and the remainder flex balance, if known. Note that a refund cannot be issued on initial Flex Dollars added as a result of residing in an on-campus residence until after the academic year during which they were added.

Refund requests will be forwarded to Brock’s Student Accounts and Financial Aid Department (SAFA). If the adjustment sent from Brock Card results in a credit on the student account, the student can then request a refund through the Student Accounts and Financial Aid website ( SAFA will then review the student account and, upon approval, process an e-transfer. Refunds may take up to two weeks or more to process. A $25-processing fee will be charged for all refunds requested.

Any unused Meal Plan dollars will also carry over to the next academic year, however will move to a taxable meal plan called Dining Dollars that can only be used at Brock Dining Services locations on campus. Should you leave Brock, any unused meal plan/dining dollars are non-refundable and non-transferable.

If you have lost your card or have reason to believe it was stolen, you can protect your funds by deactivating your card:

  • Online 24/7 (click Deactivate Card). This will protect your funds by preventing purchases while the card is deactivated.
  • Call 905 688 5550 x4770 or visit the Brock Card office during business hours for assistance in deactivating and locating your card. You are responsible for all transactions prior to card deactivation and for notifying the Brock Card office that your card has been lost/misplaced or stolen. Contact the Brock Card office to see if your card has been turned in. You may also wish to contact Campus Safety in case the card was turned in there. To replace a lost or stolen Brock Card, visit the Brock Card office and bring valid government-issued ID.
  • The Replacement card fee of $35 can be paid with cash, debit, Visa or MasterCard

If you have charges you wish to dispute or you have concerns about your account activity, please visit the Brock Card office for assistance with your account. You have 30 days from the date of a transaction to dispute a charge to your Brock Card, after which the charge will remain. Cardholders are responsible for all charges made to lost/stolen cards up to the time of notifying the Brock Card office of the loss or the card is deactivated online.

Federal and provincial tax legislation prohibits the use of tax-exempt meal plan funds by individuals who are not qualified to receive these benefits. Meals may be purchased only by the Brock cardholder.

Cashiers will examine the photo on the Brock Card to ensure that the person making a purchase is the Brock cardholder. In all cases where the cashier suspects that somebody other than the cardholder is using a Brock Card, the cashier must keep the Brock Card and prevent its use. Fraudulent use of Brock Card funds to purchase food for other people may result in loss of all discount and tax-exempt privileges. The security of a Brock Card remains the cardholder’s responsibility. Brock Cards should be treated like a credit or debit card. If a Brock Card is lost or stolen, the cardholder is responsible for all charges made to that card until it is reported lost or stolen. A Brock Card can be reported lost or stolen at the Brock Card office or by calling 905-688-5550 x4770 during business hours. You may also deactivate your card online.

Outside of business hours, it is the responsibility of the cardholder to deactivate their card online to protect funds. Should your card be found, contact the Brock Card office for assistance in reactivating your card. If your card remains lost, visit the Brock Card office to have a new card issued. Replacement card fees will apply.

The Brock Card is the official identification card for Brock University. Identification photos must show a clear view of the face with no hats, headbands, or sunglasses.

Keep your Brock Card in a safe place to keep it from getting scratched. Do not bend your Brock Card because card readers cannot consistently read bent or cracked Brock Cards. Do not punch a hole in your Brock Card. If the card is rendered inoperable because a hole was punched in it, the applicable replacement fee will apply for a new card. Your Brock Card is an important piece of Brock University identification, and should be treated as such. Do not lend it to others.

All Brock Card accounts are in Canadian dollars. All deposits to Brock Card accounts will be in Canadian dollars. We are unable to accept any foreign currency.

Your account and personal information will be kept strictly confidential by the Brock Card Office and Brock University. Outside parties will not have access to any information about you, your account or the purchases you have made unless your consent is received, or we are asked to comply with a government agency or a court order.

Brock Cards are the property of the Brock University. They must be carried at all times and presented to University officials upon request. Cards are non-transferable and may only be used by the cardholder. Unauthorized use, alteration, or duplication for fraudulent use warrants confiscation and/or disciplinary action. Cards become invalid upon termination of affiliation with the University and must be surrendered upon request.