Invoicing and Payments

Training fees, including competition costs and additional fees: Training fees for competitive groups

Financial questions

Contact us at [email protected] with any questions regarding fees, invoices, or payments. Please contact the swim club office rather than the Welcome Desk staff since they may not have specific details of your account’s fees and charges.

Monthly invoice payments & fees

All fees and charges are payable to Brock University Recreation Services. Invoices are sent to family email accounts at the beginning of each month and outline any charges incurred in the previous month. Families are responsible for paying each monthly invoice by the due date of the 25th of that month. Instalment fees are automatically charged on the first of the month.

Outstanding account balances, service charges, late fees

Any amounts outstanding after the due date will be subject to both an administrative fee of $15 as well as interest of 1% per month on the outstanding balance.

Swimmers with outstanding balances into a second month will not be allowed to participate in team activities as of the first day of the following month and will be required to sit out during practice time.

Any family having temporary problems covering an account balance: contact us to work out a payment plan.

Making payments

Payments are through the Welcome Desk of the Walker Sports Complex at Brock University.

  • In person (cash, cheque, debit, Visa/Mastercard)
  • By phone at 905-688-5550 x4060 (Visa/Mastercard)
  • Online (Visa/Mastercard); optional pre-authorized automatic payments available

Your ActiveNet online account, viewing invoices, making payments

Each family has one person designated as the “Head of Household” where all invoices are directed. Use that person’s email address to sign in and view the account details for all associated family members.

Access your ActiveNet online account with Brock Recreation:

Note the ActiveNet website does not provide full functionality for mobile web browsers; you may need to request the full Desktop Site to access your account settings.

Set up automatic payments

To have the amount owing on an invoice automatically posted to a credit card:

  1. Log in to your family’s ActiveNet account with Brock Recreation using the account-holder’s email address. Go to the My Account link at the top of the page; then under Account Activity > List Saved Credit Cards. Hit the Add New button to enter the card number you wish to use.
  2. Invoices will be emailed as usual at the beginning of each month. If you have questions about your bill, or if you’re unable to make a payment in full, please contact us at [email protected] before the payment’s due date on the 25th of the month.
  3. The amount owing as posted on each invoice will be automatically charged to your credit card on its due date (the 25th of the month or next business day).
  4. Note the expiry date of your credit card and remember to update your card information on the account if/when a new credit card is issued.

Need help with your online account? Contact the Welcome Desk at 905-688-5550 x4060

Refund Policy

By registering for Brock Niagara Aquatics programming, members acknowledge and agree to the following:

  • Membership fees are billed in installments throughout the season. Once an installment has been processed, it is non-refundable.
  • Members wishing to withdraw must provide notice before the next scheduled installment date to avoid future charges.
  • Cancellation requests will only be processed once all outstanding balances, including non-membership fees, have been paid in full.
  • Refund requests due to medical circumstances may be considered on a case-by-case basis and must be supported by documentation from a licensed healthcare provider. Any approved refund is subject to review and discretion by Brock Niagara Aquatics

This policy helps ensure the sustainable operation of Brock Niagara Aquatics programs while providing consideration for exceptional circumstances.