{"id":67724,"date":"2020-08-28T14:07:37","date_gmt":"2020-08-28T18:07:37","guid":{"rendered":"https:\/\/brocku.ca\/brock-news\/?p=67724"},"modified":"2020-08-28T14:07:37","modified_gmt":"2020-08-28T18:07:37","slug":"its-offers-support-as-brock-prepares-for-primarily-online-fall-term","status":"publish","type":"post","link":"https:\/\/brocku.ca\/brock-news\/2020\/08\/its-offers-support-as-brock-prepares-for-primarily-online-fall-term\/","title":{"rendered":"ITS offers support as Brock prepares for primarily online Fall Term"},"content":{"rendered":"<p class=\"BodyA\"><span lang=\"EN-US\">Brock students, faculty and staff are preparing for a Fall Term that will be primarily online, and Information Technology Services (ITS) is here to help.<\/span><\/p>\n<p class=\"BodyA\"><span lang=\"EN-US\">As members of the Brock community set up their remote offices to get ready for September, it is inevitable that some will face technical difficulties. Whether it\u2019s accessing Brock systems or needing a password re-set, ITS has created the <span class=\"Hyperlink0\"><a href=\"https:\/\/brocku.ca\/information-technology\/service-catalogue\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITS Service Catalogue<\/a><\/span><span class=\"None\"> to highlight the many ways troubleshooting can be done remotely.<\/span><\/span><\/p>\n<p class=\"BodyA\"><span class=\"None\"><span lang=\"EN-US\">The Service Catalogue offers support, details the tools and resource Brock has made available to support remote working and learning, and answers questions users may have when accessing Brock systems remotely. <\/span><\/span><\/p>\n<p class=\"BodyA\"><span class=\"None\"><span lang=\"EN-US\">Information on software support, security access, communication and collaboration tools, teaching and learning resources, a look into the Office 365 applications, virtual labs, and access to the ITS Help Desk are just some of the options available in the Catalogue.<\/span><\/span><\/p>\n<p class=\"BodyA\"><span class=\"None\"><span lang=\"EN-US\">Within each section,<\/span><span lang=\"EN-US\"> there is a further breakdown of specific items that students, faculty and staff can click through to learn more. Once a specific item is selected, the user will find details on each subject, FAQs and how to request help if needed. <\/span><\/span><\/p>\n<p class=\"BodyA\"><span class=\"None\"><span lang=\"EN-US\">Additionally, if a member of the Brock community needs help with a technical issue, they can submit an <\/span><\/span><span class=\"Hyperlink0\"><span lang=\"EN-US\"><a href=\"https:\/\/brocku.ca\/information-technology\/helpdesk\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITS Help Desk ticket<\/a><\/span><\/span><span class=\"None\"><span lang=\"EN-US\">. The user can either request help with something new (a password re-set or new software installation) or with something broken (issues with email, their laptop or compromised security). <\/span><\/span><\/p>\n<p class=\"BodyA\"><span class=\"None\"><span lang=\"EN-US\">To ensure a safe cyber Fall Term for Brock, all faculty, staff and students are also required to use Multi-Factor Authentication (MFA) by Oct. 7 to access Brock systems. <\/span><\/span><\/p>\n<p class=\"BodyA\"><span class=\"None\"><span lang=\"EN-US\">The Brock community will need to enrol in MFA to access Office 365, Workday, Sakai, Virtual Labs and <\/span><\/span><span class=\"Hyperlink0\"><span lang=\"EN-US\"><a href=\"http:\/\/my.brocku.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\">my.brocku.ca<\/a><\/span><\/span><span class=\"None\"><span lang=\"EN-US\">. More information on MFA and details on how to enrol can be found on the <\/span><\/span><span class=\"Hyperlink0\"><span lang=\"EN-US\"><a href=\"https:\/\/brocku.ca\/information-technology\/service-catalogue\/security-and-access\/multi-factor-authentication\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITS website<\/a><\/span><\/span><span class=\"None\"><span lang=\"EN-US\">. <\/span><\/span><\/p>\n<p class=\"BodyA\"><span class=\"None\"><span lang=\"EN-US\">Any questions can be directed to the ITS Help Desk at <\/span><\/span><span class=\"Hyperlink0\"><span lang=\"EN-US\"><a href=\"mailto:ithelp@brocku.ca\" target=\"_blank\" rel=\"noopener noreferrer\">ithelp@brocku.ca<\/a><\/span><\/span><span class=\"None\"><span lang=\"EN-US\">.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Brock students, faculty and staff are preparing for a Fall Term that will be primarily online, and Information Technology Services (ITS) is here to help.<\/p>\n","protected":false},"author":59,"featured_media":67725,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[54],"tags":[180,6655,9380,8986],"_links":{"self":[{"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/posts\/67724"}],"collection":[{"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/comments?post=67724"}],"version-history":[{"count":3,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/posts\/67724\/revisions"}],"predecessor-version":[{"id":67728,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/posts\/67724\/revisions\/67728"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/media\/67725"}],"wp:attachment":[{"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/media?parent=67724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/categories?post=67724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/tags?post=67724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}