{"id":4374,"date":"2010-08-03T11:05:49","date_gmt":"2010-08-03T16:05:49","guid":{"rendered":"http:\/\/brocku.ca\/brock-news\/?p=4374"},"modified":"2010-08-03T11:05:49","modified_gmt":"2010-08-03T16:05:49","slug":"media-talk-seeing-staff-scolded-angers-public-study","status":"publish","type":"post","link":"https:\/\/brocku.ca\/brock-news\/2010\/08\/media-talk-seeing-staff-scolded-angers-public-study\/","title":{"rendered":"Media Talk: Seeing staff scolded angers public: study"},"content":{"rendered":"<p>Mark Julien, associate professor of Business, is quoted in the July 27 article &#8220;Seeing staff scolded angers public: study&#8221; in the <em>Edmonton Journal<\/em>. The article also appeared in <em>The Montreal Gazette<\/em>. In the article, Julien says that managers mistakenly assume that a public display of zero tolerance endears them to the customer.<\/p>\n<p>\u2022 <a href=\"http:\/\/www.montrealgazette.com\/news\/todays-paper\/worker+infighting+hits+bottom+line\/3326315\/story.html\" target=\"_blank\">Co-worker infighting hits the bottom line<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mark Julien, associate professor of Business, is quoted in the July 27 article &#8220;Seeing staff scolded angers public: study&#8221; in the Edmonton Journal. <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[3327],"_links":{"self":[{"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/posts\/4374"}],"collection":[{"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/comments?post=4374"}],"version-history":[{"count":2,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/posts\/4374\/revisions"}],"predecessor-version":[{"id":4377,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/posts\/4374\/revisions\/4377"}],"wp:attachment":[{"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/media?parent=4374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/categories?post=4374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brocku.ca\/brock-news\/wp-json\/wp\/v2\/tags?post=4374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}