Chapter 6: The Significance of Communication
Charles Horton Cooley
MEANING OF COMMUNICATION -- ITS RELATION TO HUMAN NATURE -- TO SOCIETY AT LARGE
BY Communication is here meant the mechanism through which human relations exist and develop—all the symbols of the mind, together with the means of conveying them through space and preserving them in time. It includes the expression of the face, attitude and gesture, the tones of the voice, words, writing, printing, railways, telegraphs, telephones, and whatever else may be the latest achievement in the conquest of space and time. All these taken together, in the intricacy of their actual combination, make up an organic whole corresponding to the organic whole of human thought; and everything in the way of mental growth has an external existence therein. The more closely we consider this mechanism the more intimate will appear its relation to the inner life of mankind, and nothing will more help us to understand the latter than such consideration.
There is no sharp line between the means of communication and the rest of the external world. In a sense all objects and actions are symbols of the mind, and nearly anything may be used as a sign—as I may signify the moon or a squirrel to a child by merely pointing at it, or
(62) by imitating with the voice the chatter of the one or drawing an outline of the other. But there is also, almost from the first, a conventional development of communication, springing out of spontaneous signs but soon losing evident connection with them, a system of standard symbols existing for the mere purpose of conveying thought; and it is this we have chiefly to consider.
Without communication the mind does not develop a true human nature, but remains in an abnormal and nondescript state neither human nor properly brutal. This is movingly illustrated by the case of Helen Keller, who, as all the world knows, was cut off at eighteen months from the cheerful ways of men by the loss of sight and hearing; and did not renew the connection until she was nearly seven years old. Although her mind was not wholly isolated during this period, since she retained the use of a considerable number of signs learned during infancy, yet her impulses were crude and uncontrolled, and her thought so unconnected that she afterward remembered almost nothing that occurred before the awakening which took place toward the close of her seventh year.
The story of that awakening, as told by her teacher, gives as vivid a picture as we need have of the significance to the individual mind of the general fact and idea of communication. For weeks Miss Sullivan had been spelling words into her hand which Helen had repeated and associated with objects; but she had not yet grasped the idea of language in general, the fact that everything had a name, and that through names she could share her
(63) own experiences with others, and learn theirs—the idea that there is fellowship in thought. This came quite suddenly.
"This morning," writes her teacher, "while she was washing, she wanted to know the name for water.... I spelled w-a-t-e-r and thought no more about it until after breakfast. Then it occurred to me that with the help of this new word I might succeed in straightening out the mug-milk difficulty [a confusion of ideas previously discussed]. We went out into the pump-house and I made Helen hold her mug under the pump while I pumped. As the cold water gushed forth filling the mug I spelled w-a-t-e-r in Helen's free hand. The word coming so close upon the sensation of cold water rushing over her hand seemed to startle her. She dropped the mug and stood as one transfixed. A new light came into her face. She spelled water several times. Then she dropped on the ground and asked for its name, and pointed to the pump and the trellis, and suddenly turning round she asked for my name. I spelled 'teacher.' Just then the nurse brought Helen's little sister into the pump-house, and Helen spelled 'baby' and pointed to the nurse. All the way back to the house she was highly excited, and learned the name of every object she touched, so that in a few hours she had added thirty new words to her vocabulary "
The following day Miss Sullivan writes, "Helen got up this morning like a radiant fairy. She has flitted from object to object, asking the name of everything and kissing me for very gladness." And four days later, "Everything must have a name now.... She drops the signs and pantomime she used before, so soon as she has words to supply their place, and the acquirement of a new word affords her the liveliest pleasure. And we notice that her face grows more expressive each day." 
This experience is a type of what happens more gradually to all of us: it is through communication that we get our higher development. The faces and conversation of our associates; books, letters, travel, arts, and the like,
(64) by awakening thought and feeling and guiding them in certain channels, supply the stimulus and framework for all our growth.
In the same way, if we take a larger view and consider the life of a social group, we see that communication, including its organization into literature, art, and institutions, is truly the outside or visible structure of thought, as much cause as effect of the inside or conscious life of men. All is one growth: the symbols, the traditions, the institutions are projected from the mind, to be sure, but in the very instant of their projection, and thereafter, they react upon it, and in a sense control it, stimulating, developing, and fixing certain thoughts at the expense of others to which no awakening suggestion comes. By the aid of this structure the individual is a member not only of a family, a class, and a state, but of a larger whole reaching back to prehistoric men whose thought has gone to build it up. In this whole he lives as in an element, drawing from it the materials of his growth and adding to it whatever constructive thought he may express.
Thus the system of communication is a tool, a progressive invention, whose improvements react upon mankind and alter the life of every individual and institution. A study of these improvements is one of the best ways by which to approach an understanding of the mental and social changes that are bound up with them; because it gives a tangible framework for our ideas—just as one who wished to grasp the organic character of industry and commerce might well begin with a study of the railway system and of the amount and kind of commodities it carries,
(65) proceeding thence to the more abstract transactions of finance.
And when we come to the modern era, especially, we can understand nothing rightly unless we perceive the manner In which the revolution in communication has made a new world for us. So in the pages that follow I shall aim to show what the growth of intercourse implies in the way of social development, inquiring particularly into the effect of recent changes.