Frequently Asked Questions

Frequently Asked Questions

What is Brock's mailing address?
What is Brock's phone number?
How can I contact the Department of Residences?
How will Brock contact me?


Procedures for Students New to Brock in September 2014
When can I apply?
How can I check that you received my application?
How do I pay the $600 deposit?
I forgot to pay my deposit and the application is due tomorrow, what should I do?
I can't open an e-mail attachment you sent me—what should I do?
Can I check myself to find out if Brock received my payment?
Can I pay by credit card?
I live overseas. Can I wire money to Brock?
How does the whole admissions process work?
How much will it cost me to live in residence?
How much will my whole year cost?
Do I get my deposit back if I withdraw?
Am I guaranteed a bed?
What if I'm not guaranteed a bed?
Can I choose which building I want to live in?
Can I indicate a preference for a double or a single room?
Can I indicate that I'd like to share a double room?
How do you choose my roommate if I don't list a friend's name?
I am a student with a disability, will Brock be able to accommodate me?
When can I move into residence?
How do I find out who my roommate is?
What are the residences at Brock like?
What should I bring with me?
Can I bring a refrigerator?
Can I sign up for a long-distance phone plan?
How do I set up my computer in residence?


Returning Students
Will there be places in residence for returning students?
Should I fill in a Points Form? 


Residence Fees and Payments
How do I pay my residence fees?
If I am unable to make a payment, what happens?

What is Brock's mailing address?

Our Mailing Address:
Department of Residences
Brock University
500 Glenridge Avenue
St. Catharines, ON L2S 3A1

Student Mailing Addresses (all residences except Quarry View and Gateway):
Student Name
Room, Residence Building
Brock University
500 Glenridge Avenue
St. Catharines, ON L2S 3A1

Student Mailing Addresses (Quarry View only):
Student Name
Room, Quarry View Residence
5 John Macdonell Street
St. Catharines, ON L2T 4E4

Student Mailing Addresses (Gateway only):
Student Name
Room, Gateway Residence
1 John Macdonell Street
St. Catharines, ON L2T 4E4

What is Brock's phone number?
(905) 688-5550.

How can I contact the Department of Residences?
The best way is to e-mail res@brocku.ca or call (905) 688-5550 ext.3370. At peak times there may be a delay of up to 48 hours before we are able to get back to you so we thank you in advance for your patience. It would help us considerably if you would put your first and last names together with your Brock student number as the subject line of your e-mail. Please use the main body of the e-mail to tell us why you are writing. If you call, please leave your full name and student number as that will help us identify you more quickly and we will be better able to answer your questions. Our fax number is (905) 688-0797.

How will Brock contact me?
Most of our communications will come in an e-mail to your Brock e-mail address. Some e-mail programs put auto-generated messages directly into the trash or junk folders. To avoid this happening please put the following e-mail addresses into your e-mail address book at your earliest opportunity:
res@brocku.ca
resapps@brocku.ca
resnews@brocku.ca
 

Procedures for Students New to Brock in September 2015

When can I apply?
The on-line application for students who wish to apply for residence for the 2015-16 academic year (September to April) will be available to all students via the Department of Residence web site in mid-February 2015. Applications and the $600 application fee must be received by Brock no later than June 1, 2015. Students applying to live in Gateway Residence must pay their first and last months' rent at the time of application, please visist our webpage for Gateway Residence for more details. If you have questions about eligibility or how the admissions process works please consult our Admissions page. A confirmation e-mail will be generated and sent to your brock email address the moment you successfully transmit your on-line application—this is for your records only but it is an indication that you have successfully submitted an application. If you do not receive the confirmation e-mail within 24 hours, please check your spam/trash folder first and if you still do not have the email, call the Department of Residences immediately at (905) 688-5550 ext. 3370 or e-mail res@brocku.ca to enquire whether or not it has been received. If the submission is unsuccessful, we have no way of knowing unless you contact us.

How can I check that you received my application?
If you receive the confirmation e-mail immediately after submitting your application you can be sure that your application was safely received.

How do I pay the $600 application fee?
You will need to pay a $600 application fee to complete your residence application. We will begin accepting payments on Monday, April 6, 2015 (please do not attempt to make the payment before that date). See the following link for the the payment options that we recommend. The deadline for receipt of the $600 application fee into your student account is Monday, June 1, 2015. We will process all applications as soon as we receive the application fee payment but we will give priority in the assigning process to those who meet our deadline. We strongly recommend that you keep a copy of confirmation of your payment, e.g. save a copy of the confirmation screen if you are paying by on-line banking, or the deposit slip if you pay at your bank.

I forgot to pay my deposit and the application is due tomorrow, what should I do?
As on line banking and wire transfers often take a few business days to be received, your best option would be to bring a cheque to campus.  There will be a drop box for payments outside the Finance Office on the 12th floor of the Schmon Tower all weekend between 8am and 11pm and Monday June 1 until 12am (midnight) where cheques can be dropped off.  We will provide envelopes, be sure to put the students name and ID number on the cheque.  No receipts will be issued when cheques are dropped off.

 Can I check myself to find out if Brock received my payment?
Yes, you can. There is no need to telephone or e-mail the Department of Residences. You can check your Financial HIstory by going to the Applicant and Student Self Serve tab on the Brock portal. When your payment is received, you will see the credit [which will show in a bracket ($600)] showing up on your student account.  Please note: university charges to your account will appear as debits.

 Can I pay by credit card?
No, Brock does not accept payment by credit card.

I live overseas. How should I make my payment?
Please refer to the recommended methods of payment on the Finance web site

I can't open an e-mail attachment you sent me—what should I do?
You need to download a free copy of Adobe Acrobat Reader from http://www.adobe.com/. This will enable you to open and read any PDF file.

How does the whole admissions process work?
Our Admissions page outlines in detail how to apply, who is guaranteed a bed, roommate selection and a host of other issues relating to residence life.

How much will it cost me to live in residence?
Please refer to the Residence Fees page.

How much will my whole year cost?
If you go to the Student Awards and Financial Aid web page there is a wealth of information to guide you. You can use their "Fee Estimator" to help you work out what costs are associated with a year at university.

Do I get my application fee back if I withdraw?
Please refer to our Admissions page under the heading Withdrawals.

Am I guaranteed a bed?
We guarantee residence to incoming Year 1 full-time students who are coming from high school or from out of province AND we receive the residence application and deposit no later than June 1, 2015.

We also guarantee residence to students transferring from a post-secondary institution, who meet the following conditions:

  • accept their offer of admission no later than June 1, 2015;
  • were granted less than 5.0 transfer credits as determined by Brock University by June 1, 2015.
  • we receive the residence application and deposit no later than June 1, 2015.

What if I'm not guaranteed a bed?
Every year is different. Last year we were able to offer beds to some students who were not guaranteed a bed. We sincerely hope that the same will be the case for 2015-16. All applicants will know the outcome of their application by late June.

Can I choose which building I want to live in?
While you may indicate a preference for a particular style of residence we are unable to guarantee the placement of your choice. We do, however, strive to accommodate student requests wherever possible. We ask you to choose a "style" rather than a building as we believe that it is the people you live with and not the building you live in which will make your stay in residence a positive and memorable one.

Can I indicate a preference for a double or a single room?
You may indicate on your application that you would prefer a double room or that you would prefer a single room. We have accommodation for approximately 2,400 students and over one third of these beds are in double rooms. Regardless of which residence you live in, residence life is "high density living". We hope you will embrace the experience of living with a lively group of students and enjoy the eight months you spend in residence. Having a roommate can be an integral part of that whole experience. Because room assigning is largely marks driven, the higher your admission average the better chance you have of getting what you would ideally like.

Can I indicate that I'd like to share a double room?
Yes, you can tell us that you would like to be assigned to a bed in a double room. If you have a friend coming to Brock and you would like to share with that person, you should both list each other's names and rank your preferences in the same order.

How do you choose my roommate if I don't list a friend's name?
We don't have students complete a questionnaire as we have no way of guaranteeing that the information is completely accurate. In any case, young people often change when they make the transition from home to university. Rather, we put our energies into training our Residence Life Staff so that they can help you resolve any issues and concerns you may have with your roommate in an amicable way. We encourage students to keep an open mind and show respect for one another. For many, having a roommate is an integral part of the residence experience.

I am a student with a disability, will Brock be able to accommodate me?
Absolutely! Accommodations in Vallee, Earp, Village, Lowenberger  and Gateway Residences are available for students with disabilities. There are rooms with features such as visual fire alarms and washrooms which are accessible for students with physical disabilities. However, we will only be able to make arrangements for students with disabilities if we are told about them in the on-line application. Anyone requesting special consideration for residence due to disability related needs must register with the Student Development Centre at Brock. The March of Dimes provides on campus attendant services at Brock University: for more information please click here.

When can I move into residence?
Move In Day is Sunday, Septmber 6, 2015 for all residence except Gateway Residence.

How do I find out who my roommate is?
Unfortunately we are unable to share names and personal contact information for other students due to Privacy Legislation.  Meeting your roommate (bathroommate/unitmate) will be one of the things you get to do on move in day.

What are the residences at Brock like?
We stress that it isn't the bricks and mortar which make your stay in residence a memorable one. It is rather the people you will be living with. Please keep that in mind when you are looking at our building descriptions.

What should I bring with me?
We have listed the amenities for each style of residence and a list of what you will find in your room. This will give you some idea of what to bring. For example, you will need to provide your own bedding and pillow as we only provide a mattress.

Can I bring a refrigerator?
Yes, as long as it is a small refrigerator. Check out our Facilities Amenities page for much more information about what you can bring.

Can I sign up for a long-distance phone plan?
Yes, Primus offers long distance phone plans. You can sign up on campus on Labour Day Monday if you are under 18. If you are over 18 you can sign up on-line.

How do I set up my computer in residence?
There is lots of very useful information on the ITS web site.
 

Returning Students

Will there be places in residence for returning students?
Yes, we sincerely hope to be able to offer beds to some returning students although we cannot guarantee a bed to every returning student who applies. We encourage returning students to apply for residence for next year—the application will open in mid-February 2015 and the deadline for receipt of your application and $600 applicaiton fee is Monday, June 1, 2015. You will know the outcome of your application by the end of June. Over the last few years, we have been able to offer beds to some returning students who applied for residence. We hope you will consider making residence your home again next academic year. All those offered a place as returning residence students are promised assignment to single rooms in their first choice of residence building if the June 1, 2015 deadline is met. Our residence community is enriched when students return to live in residence for another year! If you have any questions, please contact ext.3370 or res@brocku.ca and we will be happy to answer them.

Residence Fees and Payments

How do I pay my residence fees?
All residences fees must be paid to Brock University's Finance Office.  You can visit their website for payment options.  In addition, students may directly go to the Finance Office Monday-Friday betwen 9am-4pm to make payments directly.

If I am unable to make a payment, what happens?
The consequences of a missed payment will depend on which payment is missed, how much you owe on your student account overall and time of the year.  The Finance Office outlines potential consequences of missed payments on their website.