Refunds

Recreation Services




Refunds

Refund policy for courses and memberships

Unless otherwise specified, refunds for memberships or programs already in progress will be issued within the first two weeks of the start date. A $15 administrative fee will be assessed. After two weeks, refunds may be issued due to extreme circumstances (injury, accident, permanent relocation outside the Niagara Region). Written documentation may be required.

Refunds for certification programs will only be issued when the Welcome Desk receives notice of cancellation at least 5 business days prior to the course start date. This is due to financial commitments to the instructor, the certification governing body, and 100% attendance requirement.

We reserve the right to cancel any program that does not have sufficient registration. Participants will receive a full refund and notification prior to the beginning of the course. It is your responsibility when registering to ensure that the phone number, email address, and mailing address we have in our system are current.

Returns or exchanges on clothing and merchandise can be made within 2 weeks of the purchase date.  An original receipt must be presented and the tag must be intact.  A refund will not be issued for items that have been worn, washed or stained.

On occasion, certain facilities may not be available due to maintenance, special events, etc. Recreation Services will provide notice of Service Disruptions whenever possible, but memberships will not be extended.