- Genuineness: Be Yourself. It is more helpful to the woman if you express yourself honestly and openly than if you present yourself with a professional front. If you are comfortable in believing and supporting the woman she will find it easier to be genuine with you.
- Acceptance: Listen to the woman's feelings, experiences and concerns without dismissing, denying, or judging her attitudes or behaviour. Let the woman know, directly and indirectly, that you accept her as a person.
- Empathy: Interact with the woman based on a subjective understanding of the pain and anguish she has endured. Empathizing does not involve pitying her or becoming emotionally involved to the extent that you are not helpful to the woman.
- Respect: Respect the woman's capacity to face the aftermath of the assault. Respect her strengths and capabilities.
- Listening: Listening is more than a skill : it is an attitude. Conveying to the woman that you have time for her and are there for her is part of that attitude. Listening carefully and encouraging her to talk about the abuse in a way and on a time schedule that is comfortable to her is another way of conveying that attitude.