In response to high demand, Brock University is continuing to invest in its WiFi services on campus. In the past 2 years we have nearly doubled our indoor campus coverage by deploying and managing over 800 access points. We are continuing to expand coverage and improve distribution networks to make wireless computing at Brock University a quality service for the entire community and growing our access point cloud to over 1200 individual points of connectivity. In addition to our on-campus service, by the end of this summer we will have 4 residences fully equipped with wireless connectivity (Village, DeCew, Quarryview and Gateway). The remainder of residences (Lowenberger, Earp and Vallee) are planned for the following summer season (16/17). In addition we will be phasing out our older model access points around campus and replacing them with the newest technology, speeds and capabilities.
In an effort to improve connectivity, beginning August 10, 2015 we will be changing the broadcasted name of the it’s WiFi signal. Current offerings of BrockNet and BrockSecure will be rebranded to one channel simply called “BrockWiFi”. This access channel will use the latest encryption and performance capabilities to improve the end user experience.
After August 18th, 2015 current services BrockNet and BrockSecure will be discontinued. Users of the WiFi service will require a one-time setup of “BrockWiFi” on their device(s) to enable the new service with their Brock issued username and password. If you require assistance with this please contact or visit the help desk which can assist with this. There are self-service instructions on the setup at www.brocku.ca/wireless.
Please contact the ITS help desk with questions, concerns or comments regarding the WiFi service at Brock University.
- Click Start and open the Control Panel
- The Control Panel will open, in the top left corner be sure that Classic View is selected
- Double click on the Network and Sharing Center icon
- In the top left corner click on 'Manage network connections'
- The Network Connections panel will open, right click on your wireless connection and click on Properties
- The Properties for that connection will appear, click (but DO NOT uncheck) 'Internet Protocol Version 4 (TCP/IPv4)' then click Properties
- Under the General tab, be sure that 'Obtain an IP address automatically' and 'Obtain DNS server address automatically' are both selected
- Click on OK
- Click on Close
Troubleshoot your wireless connection
If the login and password you use does not work, it is possible that your Portal account has expired. To check this, go to http://my.brocku.ca
and try logging in (you will be able to access the Portal even if you have not logged in successfully to the wireless). If you are prompted to change your password, this means that it has expired. Once you change it, you will be able to authenticate without problems.
One hour lockout?
If you have any file sharing programs on your computer such as Limewire, Kazaa, EDonkey, Morpheus, etc., these programs contain spyware/adware/viruses that try to attack the wireless network. Depending on the aggressiveness of these programs, the wireless networks defence system may automatically lock your computer from accessing the wireless network for a period of one hour. After the one-hour lockout has elapsed, one of two things will happen. First, if you have resolved the issue during this period, you will be allowed back onto the wireless network. Second, if the problem still resides, then you will be automatically locked out for an additional hour.
When asking for a login and password, it says that the login or password are not correct.
This error usually means that your Portal login and password has expired. To get to the Portal to be able to change your password, go to the Portal (my.brocku.ca)
and try to login. If you are prompted to change your password, do so. After successfully resetting the password you will be able to authenticate.
For further assistance, call 905-688-5550 ext. 4357.