Published on Brock University (http://brocku.ca)
A student withdrawing from residence will pay a percentage of the full residence fee in accordance with the information contained in the following table. The date in which we consider the to be student moved out (has properly checked out at their respective Service Desk) is the date from which any refunds are calculated.
Please note that there may be personal, medical or disciplinary reasons that would result in an exception to this policy. The percentage charge below is applicable to the week, or any part thereof, as follows:
|September 28-October 4||40%|
|October 19 - 25||54%|
|October 26 - November 1||56%|
|November 30- December 6||66%|
|December 24 and on||100%|
|February 22- 28||90%|
|February 29 and on||100%|
Table III: Early Withdrawal from Gateway Suites (effective for the 2016-17 contract)
|May 1 - June 26||25%|
|June 27 - September 4||45%|
|September 5 - 25||65%|
|September 26 - October 30||75%|
|October 31 - November 27||80%|
|November 28 - December 22||85%|
|December 22 and on||100%|
Withdrawing From Residence
Students wishing to withdraw from residence can go to my.brocku.ca and on the Applicant and Self Serve tab select the "Apply to Residence" icon. Please select the "Early Withdrawal from Residence" button and answer the questions to help us process your departure.
It is essential that your browser is set to enable popups/cookies
If you are having difficulties, plesae see our troubleshooting tips at the bottom of this page or contact the Residence Admissions Office.
Please note: any refunds are calculated based on the date that the student completes a proper check out at their respective Service Desk. The online Early Withdrawal Request allows us to prepare for the students departure in advance so that the process is streamlined for the student.
Please also read Vacating a Residence Room . If a student withdraws from residence in order to circumvent our disciplinary process that student may be referred to the University Disciplinary Board.
Students who move out of residence early (by removing their belongings from their room, checking out at their Service Desk and handing in their key(s) and zippered mattress protector) may lodge an appeal, requesting an increased refund, if they believe there are extenuating circumstances. An example would be the student who is forced to withdraw from University because of sudden illness. An e-mail officially lodging the appeal should be sent to the Manager Residence Admissions and Administration at firstname.lastname@example.org. Supporting documentation should be provided to support the appeal. This can be delivered in a number of ways:
— attached to your e-mail
— faxed to (905) 688-0797
— brought to room R211 in DeCew Residence
— marked “confidential” and mailed to
Manager Residence Admissions & Administration
Department of Residences
500 Glenridge Ave.
St. Catharines, ON
A successful appeal will result in the student being charged the per diem rate for the nights they were assigned to a residence room and they will forfeit their $600 deposit (as will anyone who withdraws from our process after July 28, 2015).
Having problems submiting your request? Here are some troubleshooting tips:
I cannot login to the portal, I keep getting "invalid user".
To login to the portal students must use their campus ID which is the 6 digit letter and number combination (e.g. ab14cd)
When I go to the website I click on the red "Residence" hyper link but it takes me to the residence home page.
You are on the wrong tab, at the top of the page click on the "Applicant and Student Self Serve" page and then you will see the icon for the residence application.
When I go to the Applicant and Student Self Serve tab I cannot find the residence tab.
Usually the residence "channel" is on the right hand side. It has a blue bar with "Residence" in white at the top and then the apply to residence icon below. If you cannot see it on the right hand side, scroll down or check on the left hand side of the page. It is also possible that the icon has been minimized so you will only see the blue bar with "Residence" and no picture. You can click on the white arrow in the blue bar to open up the channel and see the icon. If you still cannot see the channel, go to the top right hand side of the page to "Add More" on the menu bar, click on it and you will see any inactive channels that can be added to the page.
When I click on the picture for the residence portal the page just refreshes/does nothing.
Pop ups have not been enabled on your browser, please go into your settings to enable pop ups as the Residence portal is actually a pop up.