Published on Brock University (http://brocku.ca)
Following the completion of the Clinical Applications Level 2 Certification - 2 additional courses are required to obtain Management & Leadership Level 3 Certification
(Please note: courses must be Level 3)
Management and Leadership Issues - Part I. Focus on management and leadership issues facing supervisors and managers in services for persons who have developmental disabilities and mental health challenges. An opportunity to examine systemic issues that arise in complex service delivery networks. Both micro topics, such as: motivating staff, managing conflict, building high performance teams, avoiding the traps of stress and burnout; and macro topics, such as: dealing with power and politics, the impact of organizational structure and organizational culture on individuals in the organization, rethinking reward systems, strategies for developing and leading human service professionals, and creating and maintaining effective relationships with the Board of Directors.
Management and Leadership Issues - Part II. This course will provide managers and leaders in contemporary human service organizations with a toolkit of essential management and leadership skills. Topics to be covered include (but are not limited to): human resource management "tricks of the trade" in areas such as: talent management, leading change, coaching, mentoring, succession planning, transformational leadership skills and beyond, managing stress and burnout, shaping the respectful and effective workplace organizational culture and eliminating workplace toxicity.
Exploring Key Competencies for Leaders and Managers in Human Service Organizations. This course will focus on key competencies for leaders and managers in contemporary human service organizations. Topics will include (but not be limited to): facilitating effective teams, building positive relationships with colleagues and supervisees, increasing interpersonal awareness (emtional quotient), fostering creativity and cross-cultural sensitivity, and building a consumer orientation. This course will include opportunities for participants to examine ways in which these concepts can be applied in their agencies and to engage in problem-solving participant-generated real-life agency scenarios.