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Suggestion Box Comments and Responses
James A. Gibson Library
Suggestion Box Comments and Responses
November 25, 2013
COMMENT – Is it possible to know where the laptops from last year went? There used to a lot of them. Can we bring them back to add to the new ones? There are not enough of them. Thank you.
RESPONSE - Thank you for your question. The laptops that were replaced were over 5 years old, and had hardware, software, and battery life issues, and are now in the Brock University-mandated redeployment process.
Those laptops were extremely labourious for Library Systems staff to maintain for everyday use. Prior to them being pulled out of circulation, roughly half of all laptops were in the repair queue at any given time. Due to limited budgetary resources available to the Library, it was not possible to replace with the same number of new laptops. -- Jonathan T. Younker. Head, Library Systems and Technologies
November 25, 2013
COMMENT - There should be a return slot in the Circulation Desk for Reserves instead of a basket.
RESPONSE - Due to the declining number of circulating materials, the reserve return slot was not replaced when the desk was recently renovated. Library materials can always be returned directly to Circulation Services staff. Ian Gordon, Head, Circulation Services
November 7, 2013
COMMENT – Other universities have much later regular library hours. 11 pm is so early, some people do not have typical schedules and need later hours available. Thanks.
RESPONSE - We appreciate your input and recognise the importance of this matter. We know students would like the Library to be open more hours, although we have found most leave between 10 and 11 pm. Also, given the costs associated with extending hours throughout the entire while we have undergone several years of budget cuts, have made it very challenging for us to extend hours throughout the entire year. We do offer extended hours during the final exam periods. Starting December 2, we will be open until 2:00 am.
You might want to consider moving to the Plaza Building when we close. Social and study space is available 24 hours a day.
Thank you. -- Deb Kalvee, Associate University Librarian, Services & Facilities, firstname.lastname@example.org
October 31, 2013
COMMENT - I do not feel comfortable to leave a reserve book in that basket. I think the library has to find a solution. It’s not secure.
RESPONSE - Users that are hesitant to drop off Reserve materials into the Reserve basket located on the Circulation Desk are more than welcome to hand these materials directly to Circulation Desk staff. -- Ian Gordon, Head, Circulation Services
October 16, 2013
COMMENT - Please do something for the dead and live flies especially on the 6th floor. They are everywhere and I have told the staff a few times about the issue.
RESPONSE - We have contacted Custodial Services and Facilities Management again to address this troublesome seasonal issue. They are working double duty to vacuum up flies and FM expects to put down some traps.
-- Deb Kalvee, Associate University Librarian, Services & Facilities
October 11, 2013
COMMENT - We need more laptops specially when it is really busy like the month of October.
RESPONSE - Thank you for your comment. Unfortunately, due to the current economic climate and budget pressures, we were only able to purchase and deploy 25 new laptops in our laptop loan program. While some university libraries, like McMaster, have completely eliminated their laptop loan program due to costs, staffing levels and support implications, here at Brock we consider this is a valued service, and one that we are committed to maintaining – even if it does mean scaling back the program. Thanks. -- Jonathan T. Younker, Head, Library Systems and Technologies
October 3, 2013
COMMENT - In the Graduate Study Room, people are claiming desks without actually being there. They put down a book and a pencil case and then leave. Today when I went to work, all spots were filled with only 10 people being in the room. Very frustrating!
RESPONSE - Thank you for your comment. It is getting busy everywhere, and we are starting to see this behaviour too. We understand your frustration. We have just taken a couple of steps to remind users to show more consideration towards others in this regard. In future, if you find encounter this again, please contact ask for Donna Grant, Learning Commons Manager or me. -- Deb Kalvee, Associate University Librarian, Services & Facilities, email@example.com.