Feedback Box Comments and Responses

James A. Gibson Library




Feedback Box Comments and Responses


January 20, 2015
 
COMMENTS - (1) The Library is very cold. Turn on the heating for the upper level floors. (2) Would you please turn on the heater? When I study at the library it is so cold. I even need to wear Canada Goose inside. Please set the temperature higher. Thanks. 
 
RESPONSE - Thanks for your comments. They have been forwarded to Facilities Management, the unit responsible for controlling temperature. Because there is no setting that suits everyone, to be comfortable, we recommend that one dress in layers during the shoulder seasons (September-October; April-May) and particularly during periods of extreme cold. – Deb Kalvee, Associate University Librarian, Services & Facilities 
 
January 12, 2015
 
COMMENT - The Brock University Library presently has 1 (i.e. one) elevator functioning for thousands of undergraduate students (and members of the general public) needing access to its facilities. This is wholly unacceptable! The length of line-ups in front of the elevator most mornings, afternoons, and evenings has reached intolerable levels. There are normally 2 (i.e. two) elevators functioning, yet this is wholly inadequate, as well. (This second elevator has been out of commission well before Christmas, and has not been repaired since). A patron (particularly an elderly or disabled patron) of the library should not have to walk up 10 flights of stairs to access the stacks on account of lack of elevator service. I have three questions for your administration: i) Why is Brock University not doing more to improve access to its library floors at a time when its student enrolment is at an all-time high?; ii) Why has it taken so long to repair the 2nd elevator that was out of service well before Christmas and why are there only 2 (i.e. two) workable elevators under normal circumstances? (There should be at least 4-6 working elevators given Brock's population); and iii) Are the ground floor elevators in the main lobby of Brock University able to be programmed for library floor access and, if so, why aren't these elevators being used for such? The Brock community at large deserves better!
 
RESPONSE - Thank you for sharing your comments with us. We understand your frustration. Facilities Management is acutely aware of the transportation issue in the Library and their staff are working on several strategies to elevate the congestion. 
 
With respect to the latest problem, I asked Dave McArthur C.E.T., Associate Director, Maintenance and Utility Services Manager, Mechanical Services, University Facilities Management (FM) to respond - 
 
December 9/14 - During a routine safety inspection, the KONE technician discovered a problem with one of the safety devices on one of the Library elevators.
December 10/14 - Further inspection of the part determined that it would have to be rebuilt/replaced. Due to the age of the elevator it was determined complete replacement of the safety device was the best long-term solution.
December 12/14 - Replacement part ordered, and a 2-week lead time was quoted.
December 23/14 - KONE (the elevator service provider) was advised by Hollister Whitney (the part manufacturer) that the replacement part had been shipped.
December 30/14 - Part tracking showed part still in Indianapolis. Manufacturer determined a shipping error at their end and expedited delivery.
January 7/15 - Part delivered to KONE after clearing customs.
January 8 - 12/15 - Part installed on elevator, start-up expected today, KONE crew working on it now.
 
We agree the repair took longer than acceptable. The delay is mainly attributed to a shipping/delivery error by the manufacturer which was compounded by the holiday closure.  In an effort to lessen any future issues with the same safety device on the other 3 Tower elevators, FM is trying to proactively replace the same part on the other 3 cars during times of lower usage to limit the disruption to our clients. We and KONE are well aware of the criticality of the operation of this particular group of elevators, but we are also very cognizant of the importance of maintaining our high standards regarding provision of safe operation.
 
If you have further questions, please feel free to contact Dave McArthur at dmcarthur@brocku.ca. Thank you. – Deb Kalvee, Associate University Librarian, Services & Facilities
 
January 5, 2015
 
COMMENT - I am very disappointed with the decision to cancel the Wiley Blackwell subscription. I understand the entire university must make difficult decisions because of financial constraints, but this will have a tremendous impact on students’ ability to remain current and access needed resources. Furthermore, this cancellation will place substantial pressure on the ILL service if we must request each article through that service. If Brock is trying to grow its graduate student base and reputation (an apparent priority), this will not help that goal in any way. 
 
RESPONSE - Thank you for writing. We understand the impact these cancellations have for researchers. For more information on this issue and how we came to this difficult decision, please see the news section on the Library’s home page. Please note that the Library purchased several back file packages that give the Brock community perpetual access to content published in these journals between 2002 and 2014. Technological enhancements have sped up the interlibrary loan process, so anything you request should come very quickly by email. -- Deb Kalvee, Associate University Librarian, Services & Facilities
 
 
 
 
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